Larry was an exceptional salesman, Mate was excellent…read morehelping with finances. I was in and out with a new Telliride within 2.5 hours.

This is your typical dealership all they care about is the sale. I was supposed to get my car…read moresealed they said it would take 1 day I called several times it took over a week 9 days. Then I was supposed to get Matts with my new vehicle and they were to be treated as well. They did not put them in the vehicle even after I asked. They promised they would del8ver to my home and they did not. I went to pick them up and they were not treated. I had to wait again and unfortunately I do n ot live around the corner. I live 25 minutes away so that's 75 plus miles wasted to attempt to get what I was owed. They did not try to make any kind of amends

Not trustworthy! Avoid at all cost. Before the ink was dry as I was half an hour down the road all…read morethe check engine lights appeared on. I'm sure the codes were cleared momentarily to manipulate the sale. At the time of the sale, I purchased the extended warranty and Next Step was pushy about their shop doing the repairs. The car was with them for months often on because the repairs were so poorly done. The Audi dealership said upon the initial inspection after I purchased the vehicle, reported the repairs would exceed the value of the car, keep in mind this was shortly after the purchase because the check engine lights were on. The car was inspected by 2 independent mechanics after Next Steps "New Engine" installment and the overwhelming report is that the NEXT STEP should never touch a vehicle again. Bolts were missing parts were put in the wrong place, hoses weren't connected properly. The list goes on and on it was about a 10 page detailed report from each in evaluator. The independent mechanics were disgusted that NEXT STEP would take advantage of a customer because Audi prides itself on brand loyalty rather than making a quick slimy sale. Don't walk away from this place, RUN. It's more like NEXT "MISTAKE" rather than NEXT STEP.

I purchased a 2016 Mercedes' from this dealer with 59k miles. The only maintenance performed was an…read moreoil change per my request before I bought the vehicle and had it shipped to Maryland. Once in Maryland I had to change the tires as they were bald and Matt refused to replace them before purchase. Then I had the car inspected at the local Mercedes' dealer and it had a major oil leak that had to be repaired in addition to all the maintenance required at 60k miles. Next step Auto Sales does not service their vehicles before selling them. Their goal is to stick you with maintenance costs and not take any liability for the condition of their cars before selling them. The Mercedes' dealer quoted 4K worth of maintenance required after inspection. I purchased the car for 27k. Steve the dealer owner denied the oil leak even though Mercedes' listed this issue on their inspection report. Steve also refused to honor the dealer warranty that came with the vehicle purchase which includes the engine and was quoted for 90 days / 3000 miles. I would not recommend buying a car from this shade tree dealer. Customer satisfaction is not on their radar at all! They just want to get your money and leave you stuck with a poorly maintained vehicle. Very sad. Below are pictures of the air filter and cabin air filter of the Mercedes' that they claimed to have serviced before the sale. Laughable to say the least. These guys should change their dealer name to "3 steps back auto sales"! If it was not for them having the particular car I wanted with the options I was looking for I would not even have bought a car from a non factory sponsored dealer like this one. Not hard to see the difference in customer service and the vehicle condition when using a low budget shady dealer such as this one. Stay away!

This was one of the most frustrating car buying experiences I've had…read more I was actively working a deal on a Chevy Equinox EV from out of state and made it very clear I was serious -- we discussed out-the-door pricing, confirmed details like the charger and paperwork, and I was literally preparing to drive 7 hours early the next morning with my dad to complete the purchase. At no point was I told there was another buyer actively purchasing the vehicle. Instead, I was led to believe the car was available and that we were moving forward. Then, right after confirming final details, I was suddenly told the vehicle was "in the process of selling." I completely understand first-come, first-served -- that's not the issue. The issue is the lack of transparency. If another buyer was ahead of me, that should have been clearly communicated so I could have made an informed decision (like putting down a deposit immediately). This isn't the first time I've had this happen during my search, but this was by far the most poorly handled. If you're an out-of-state buyer, be very cautious. Don't make plans or assume anything is yours unless you have it locked down in writing. Very disappointing experience.

I bought a 2016 Ford Flex in February from here, came back 3 days later due to the back end making…read morea really bad noise. I was told by the sales associate that sold me the car that the manager said since it was sold as is that there was nothing they could do for me, here it is 5 months later noise is still bad, rear back up camera stopped working, my a/c switches back to heat by itself ,carfax showed there was no accidents. My hood was painted and is not aligned properly, the rear end was also hit, tailgate is off, bumber and rear quarter panel has slight paint peeling and the roof has been painted found fish eye in the paint. There is no way the dealership wasn't aware it was involved in an accident. Sales person was good manager not so much. Definitely wouldn't recommend purchasing a used vehicle from here and if you do look over the car very good. Today is 8/3/2025. I replied with my number and info on this as requested and still have not recieved any reply back. I took my vehicle to a shop to have it looked over and they stated that in fact this vehicle was in fact in an accident hit from the front and back hence why I'm having the issues. Accordingto the carfax the dealership a pre-delivery inspection.

Car buying is so stressful, but it doesn't have to be. I searched a few cars online, and made an…read moreappointment. My last vehicle was purchased here 5 years ago. Anthony greeted me when I pulled up. He was super friendly and offered to assist. We narrowed my 8 choices down and began to look at features that were important to me. They have a great selection of vehicles on the lot and even have a surplus lot down the street. I test drove two vehicles. Sam was really nice and explained my finance options. He really worked with me. Rex in finance was very nice also and explained their GAP coverage to make sure I understood. All in all, even though it was a long process, I am pleased with this experience.

The worst dealership I have ever encountered. The salespersons, sales manager, Finance manager are…read morevery unprofessional, never respond to concerns, never call back, do not address customer concerns. We are out of state and bought a vehicle from them middle April. The 45 day temporary tag expired today, June 01, 2026. They have refused to give us the title, permanent tag or extended the temporary tag to 30 days. No one has deemed it fit to keep us informed as to what is going on and why we have not received an extension. NO ONE SHOULD DO BUSINESS WITH THIS COMPANY. THEY DO NOT TREAT PEOPLE WITH DIGNITY

Stay far away from this dealership. They are predatory and crooked. I am a disabled man who cannot…read moreread or write and I do not sign in cursive. This dealer had my ex-wife forge my name in cursive on a contract while I wasn't even there. ​They committed bank fraud by listing the Social Security Administration as my 'employer' and using their 1-800 number as a work number just to get a loan approved. They also took my trade-in (Kia Forte) and its title without me ever signing a Bill of Sale or Power of Attorney. ​When I tried to return the car the same day after finding out about the lies, they refused to take it back. I have already filed a formal complaint with the Ohio Attorney General's Economic Crimes Division for forgery and identity theft. If you are a vulnerable person or have a disability, they will target you. Do not trust them with your money or your identity."

The service once we were able to make an appointment was great. I had problems in the beginning…read moretrying to get my SUV scheduled, but my husband got through quickly.

I went to a different dealership prior to me seeing the place. They were closed and didn't have one…read morecar that was 100 % I drove down the street and county car credit. I met jim not expecting to get financing. The cars were in excellent condition. I told him my story. He ran my credit. Then surprised me by telling me that I was approved. I wanted to ask him how that happened, needless to say I drove off the lot with a car that night, I recommend this place to anyone who needs to reestablish credit. jim is one great person and genuinely cared about my situation. I will shop here again. I'm still in awe that I have a second chance for credit.

I I purchased 2 vehicles from County Car Credit. The service and staff were very friendly and the…read morefinancing was approved hassle free. The vehicles have been very reliable and dependable. We will be purchasing another vehicle for our daughter. Thank you County Car Credit . I will be referring people who ask where we purchased our vehicles. Joe & Carol F.

Excellent service and salesmen! Max Kruz was a great salesman and big Lou in finance was a huge…read morehelp!

Service was great at Genesis of Parma. My sales representative, Jared, was professional, friendly,…read moreand a pleasure to work with. Jared's level of expertise made my car buying experience stress free. Additionally, Lou made the financing side a breeze and got things done in record time. I highly recommend visiting them for a new Genesis or used car, you will be happy you did.

Four years ago driving to our vacation destination our 15 yr old Highlander started showing a lot…read moreof dash lights. There was a Toyota dealer nearby so we drove there. It was a Friday night and they were closing for the weekend, we would have had to cancel our vacation. We decided to trade so we could get on our way but the only car available on the whole lot was a Corolla Cross. Recently we received an invitation to a sales event that was going to blow us away at Victory Toyota, we even had to make an appointment for this event. We walked into Toyota and saw very limited inventory. We looked at two cars and I counted five salesmen standing around in various parts of the showroom. Not one person asked to help. I finally walked up to a young gentleman and asked if there were any Highlanders. He said there were THREE outside ( huge sales event?) and proceeded to walk us out with no keys. Should we just look through the window? Upon going back to get the keys I wanted to test drive the Platnimum. I joked to him that I had planned to retire next year but if we buy a car that is going to change. I told him that I pick out the car and my husband does the numbers deal. He mentioned that when we got back to the showroom he'd see if retirement was still possible after crunching numbers. They did a quick appraisal of our Cross and then crunched NO NUMBERS...the price you see is the price you pay, minus the trade. We bought our last Toyota at zero down , zero finance. This dealership wanted 4.9 %. That is around $10,000 in intrest for the Highlander. . Land Rover is advertising 0.9% for select models. . We will definitely be looking around. . Ten years ago when my husband was looking for a vehicle for work he stopped at a competitor's lot just to see what they had to offer. The salesman was out the door and ready to greet my husband before he even got out of the car.

Had an appointment to check out a 2024 Highlander. Luis told me it was available but when I got…read morethere, he said it had been sold. I understand that cars can be sold before one can get to the dealership, but Luis had all day before my appointment with him to let me know that it was no longer available. He did not. I wasted 2 hours of driving to get there and back home. I also believe that the car was never available in the first place. It is still listed on their website and actually has a lower price today than it did yesterday. They have a chat feature on their website, but all the agent can do is get your contact information and send it to their sales staff so they can call you.