I had an eye exam returned for my PDA measurments and was charged an addition 30.00 dollars…read more Never have I been coerced into paying for what should have been noted on prescription. I would like a refund and will be contacting corp.

I was with my daughter when she got glasses & contacts here, and I have to say the technician named…read moreKeesha who helped her was amazing. Seriously, Keesha paid solid attention when my daughter chose her eyeglass frames, making sure the frame would fit her face and she helped her find a perfect pair that worked with her insurance. And this is what I find extra commendable- when the eyeglasses arrived, before letting my daughter even put them on, Keesha noticed a small scratch on the lens. She immediately sent the frames back to the lab, and the glasses returned perfect and in a reasonable amount of time. Keesha went above and beyond with her customer service, and I highly recommend her and America Vision.

I chose a pair for everyday wear, and an additional pair for prescription sunglasses…read more While getting the order ready I was told that the mirrored lens color we had been looking at for the selection process wasn't in-fact the brand/color that would be used for the sunglasses. I was presented with new samples to choose from. The staff started the order process. Then we went through the order for the everyday frames and prescription lenses (I've worn glasses for 35 years and get new frames annually). As always, I requested non-glare lenses and a scratch-resistant coating, etc. Now, typically, in all my previous experiences at other eye care offices, the team takes numerous measurements so the lens and prescription can be made properly. Well, not at Davis Eyecare. A simple glance by the technician, who then stated to her team member, "2cm." Both frames. I was asked to pay half ($375) to start the order. I received a call that my glasses had arrived and were ready for pick up. To my disappointment, the sunglasses with the purple mirrored fronts didn't have purple mirrored fronts. The staff shrugged it off while admitting they had noticed that too. After discussing, they told me that they would send the sunglasses back along with the sample lens. We moved on to the everyday glasses. Upon trying them on, I immediately noticed that they seemed foggy. Not dirty, but almost a film. I also felt that the glare was significant. After being told it was just me and/or their office lights, I felt pressured to accept glasses to "try" for a few days. When I asked what would be done if I were still having issues with them after a few days, the response was noncommittal. I then asked specifically whether, at that point, I would be given a refund, and the answer was essentially, "Jason would need to decide." I decided not to leave with either pair and asked for a refund. The staff said they would notify the appropriate people at their Oak Lawn location. I thanked them and asked if I would get a call or who I could follow up with, and was told Karen. 2 hours later, I called to follow up with Karen, who knew nothing about the situation or the refund. She told me that Jason might know about the refund, but Jason was currently on a call. Karen assured to call me back within ten minutes. 2 hours later, I realized that I had not heard back and decided to call Oak Lawn again and asked for Jason. Jason started the conversation by telling me he did get the message and that he has been busy dealing with stuff all day before launching into: - he's going to have to deal with the staff; they should have inspected my order. Jason himself has very high standards because he, too, is a consumer. - he personally knows the guy in NY who runs the lab where my lenses were made, and he was reaching out to find out what happened. - his hands are tied in terms of refunding my money since they were made for me (but Jason, they were made incorrectly) - he's a victim too; VSP mandates price and where the lens is made. It's unfortunate, but they took all the money I paid him to fill the prescription. All while restating how he handles these calls all the time. I interrupted Jason as he started to reiterate all the above points and told him directly that I wanted a refund, since they were unable to make either pair correctly and had zero interest in going around in circles. - Jason has his hands tied. VSP makes the rules. - Jason "doesn't have time to deal with this anymore" and tells me to call VSP. So, 10 minutes into excuses, Jason makes his first real suggestion: reach out to VSP. Not that he will facilitate this, but that's what I could do if I weren't happy. - then Jason blurts out "fine, I'll refund both glasses even though I'll need to eat some of it." - Jason tells me he needs my debit card over the phone. After pushback, it was agreed that I would return to the Orland location, and they would use my card to process my refund. On the way to the office, I call VSP, explain the situation, and request that, once I get my refund, I be allowed to use my insurance at another practice that can scale to fill my order. VSP immediately agreed and expressed its disappointment in the provider's stance on the situation. They told me they would reach out to Jason and ask Davis Eyecare to release the insurance claim so I could use it elsewhere. An hour later, VSP calls me back to let me know they spoke with Jason, who acknowledged they were issuing my $375 refund (which they did), but refused to release the insurance claim. VSP acknowledged that this was out of spite and uncommon. Essentially, Jason felt that my expectations of getting what I paid for were unreasonable. And my insistence on a refund was worthy of retaliation - hence the insurance claim not being released. Fortunately, VSP made it possible for me to bring my business to a reputable company - and they will honor my coverage with or without Jason's blessing.

I've been going here for yearsss and I can say as of my most recent visit I've been more pleased…read morewith the office! They always have the best variety of Frames and the office staff is friendly as well! They used to be slower than my liking. But I'm impatient if I make an apt. I'm early and want to be seen at That time. But the timing has gotten better! And this Ofcourse this will continue to my eye dr. Office of choice!

Sending huge KUDOS to Dr. Bury and her most dedicated staff she truly is amazing EYE doctor she…read morereally cares about her patients. So personable, friendly and so accommodating to all your needs. Her staff has always been so polite and very inviting and friendly. I always had a great visit, every time I've had to call with a concern or issue, I've always been taken care of. I feel very fortunate to have a great optometrist all these years. Thank you so much! Olga Sivek -Oak Lawn, Il

Do NOT under ANY circumstance see Dr Salem, unless you like to be ripped off!…read moreHe'll first insist on charging you for a scan, stating ALL patients must have a scan on file, which is a blatant LIE and not standard practice at any other local optometrist! Just a scam, by a sleazy Arab, to make money! When you refuse the scan, you'll immediately see a shift in his persona. The glasses are waaaay over-priced and if you have issues with glasses ordered through them, you'll have to fight like hell to have them corrected! Save yourself the headache and hassle and avoid this shady practice at all costs!! You're Welcome.

MT Greenwood Neighborhood.. I'm telling you Lunettes Family Eye care is a great addition to our…read morecommunity. I just picked up my glasses.

I phoned at 11:20 on a Saturday morning and asked if they had an opening; I was asked if I could…read moreget in ASAP and said yes. Dr. Langle did an exam for multifocal contact lenses and took a complete history of my eye health. She patiently went over all of my options and took extra time with the exam to make sure I was comfortable with the lenses before I left. She also offered to order an additional contact lense in a different strength so I could try both and see which I was more comfortable wearing. The receptionist was very friendly and explained the cost of the lenses. She also informed me of a rebate that would save me $50. I was extremely satisfied with the doctor and the services. In addition, Dr. Langle is from the neighborhood and is investing in our community. I'd rather steer business to a local gal any day.

I been going to this eye doctor for many years the service is always wonderful the frame are nice…read morelooking.

It was my first time seeing Dr. Nista and he told me that I had degenerative eye disease. Then he…read moresaid that maybe he did not set the settings right and why don't I come back another time to get it rechecked. Then he increased my prescription from 5.25 to 6.50... it had only been 18 months since I had been to the eye doctor. Once I was using the increased prescription I no longer could see things close up. So, I went for a second opinion. My eyes are perfectly healthy, no eye disease of any sort. And, they decreased the prescription back down to 5.25 and I can see perfectly far away and close up. Also, Dr. Nista's equipment appeared very dated and they got my insurance benefits wrong.

Easy to get an appointment, even at the end of the year when you are trying to squeeze in your last…read moreexam last minute. Incredibly friendly staff!! I'll be going every year.

Crassie was awesome. I often have a hard time picking eyeglasses. She was so patient and…read moresupportive. It made such a difference that I will now only buy my glasses from here.

this used to be a great place for eye wear reasonable prices. now they are rosin eye clinic. I went…read morein for eyeglasses using a bcbs medicare advantage plan which allowed 150$ for everything so I asked what frames can I get, the person pulled a plastic storage box from under the counter with some funky looking glasses I or anyone else would not wear. time to find someone else.

Purchasing Contact Lenses here is a complete Rip-Off. Best to get the Prescription and go on- line…read moreto purchase at a much Cheaper price. They do have a nice selection of glasses to choose from. Expect to pay more for the designer glasses. Only one eye exam room with only one optometrist...so takes a longer time to get an appointment.

Krates has a five star product in their doctors and a three star setting in their office support…read more Too many of the front desk staff are less than customer orientated. I speak of the Orland Park location and had a brief conversation with Oak Lawn. My experience with Dr. Katsoulakis and Dr. O. Donnell were more than satisfying. However, it appears that there is no way to reach them if necessary after the office visit. I am sorry to learn that the aftercare appears not important. Perhaps that is the Krates structure.

Recently had my second cataract surgery. I was treated with respect and care. Staff was pleasant…read moreand professional and upcoming appointments were precisely made with complete instructions supplied. Dr. Beyer was excellent - everything went as planned. I now have 20/20 vision and it's so great to see again! ; D I highly recommend.