I had 20 windows treated, with new jam liners in my building. It wasn't a typical job, because my window sashes are of a different size. At first I was impressed, Bob showed up and measured the jam liners with a calliper. Turns out ,that the jam liners he installed should have not been chaulked, which he did: even had me buy the chaulk from a building supply. And, it was written in his proposals; he mentions this. After completion of the job , I had 1 fire escape window that the sashes right side was chafing the liner and getting stuck. I've practically, begged him him to come fix it. He refused, saying, that if the window was done, after a year, he wouldn't cover it or if it was chaulked. Well, the new jam liners and new sashes were done, within the year ; that it was the only window he did not caulk.. He still, refused to cover his work. My conclusion, this individual is a real low life. But, he was here to collect the 15,000.00 in the course of 2yrs., constantly, keeping me hanging for him to show up. He made, the mistake of chauking the windows to begin with, and then uses it as an excuse and not cover his defective work? I've reached out to him several times, but to no avail. This outfit, a disgrace to the industry; making it bad for any honest business. I serousily, wish , I never employed Bob Kongrut from Epic windows to do this job! I would , have saved myself a bunch of anguish, if I had hired someone else! This guy is a rip off and not honest!!! I actually, found this individual from Home Advisor. This was bad joke. read more