DECEPTIVE SALES TACTICS AND CONSUMER INTIMIDATION Do not…read moretrust this dealer's verbal promises. They use "Signing Fatigue" and misleading sales tactics to defraud customers. 1. The Bait and Switch: During the purchase of my 2017 Mercedes-Benz E300, the Finance Manager aggressively pushed a $3,000 NVP Warranty. I was explicitly told it was "Bumper-to-Bumper" and covered the entire engine. This was a lie. They rushed me through a massive stack of digital documents, hiding the fact that they were actually selling me a highly restricted plan. 2. Failure to Honor Commitments: When the car suffered major PCV and LED failures (P052E), NVP denied the claim because of how the dealer registered the contract. The dealer now hides behind "AS-IS" clauses to avoid responsibility for their verbal misrepresentations. 3. Legal Intimidation: Instead of acting in good faith to resolve the $3,000 fraud, this dealer had their In-House Counsel send me a "Cease and Desist" letter to intimidate me into silence. They would rather pay a lawyer to bully a customer than honor their sales promises. I have officially filed formal complaints with the Virginia Attorney General (OAG), the Motor Vehicle Dealer Board (MVDB), and the SCC. I am seeking a full refund and a state investigation into their business license. If you value your money and your rights, buy your car elsewhere.

Before you buy anything buy a prepurchase inspection. I purchased a Mercedes Benz that has a bad…read moreengine. After three months and approximately $2k later I have to take a loss and sell it onward. Do your homework before spending money.

This dealership are liars. They nice to sell you a car but after that if they have to do something…read moreon the car. They pretend you never existed. Please don't buy a from them.

Let me offer a little financial education wrapped inside a story and review because what happened…read moreat Capital Auto Sales was a masterclass in "Buyer Beware 101." We looked at a used 2011 Audi with low miles that was labeled a "Great Value" online via CarFax. Fun fact: those platforms base their ratings on local market listings, not true vehicle valuation. Translation: if ten dealerships all overprice their cars, the least overpriced one magically becomes a "Great Deal." It is basically the best of the worst award. The salesman seemed friendly enough at first until he learned we had our own financing. Suddenly he avoided eye contact like the truth was physically painful. Those were absolutely not the words he wanted to hear. And that is when the "FUN" math party started. Most credit unions follow a 125 percent loan-to-value rule which means they will only finance up to about 125 percent of a car's real verified worth so you do not end up deeply upside down the moment you sign. When our lender pulled the actual numbers using industry standard data, the car's true value came back at about $11k. Not the sticker price. Not the market hype. The real valuation. So a car worth $11k has a maximum safe loan amount somewhere around $13,700 total. This includes tax, title, license, and fees. That is the cap. Period. Capital Auto Sales, however, wanted us to pay several thousand dollars more than that...and was bold enough to ask us to put money down to pay for their markups. GASP...THE NERVE! When our credit union refused to fund the inflated price, the salesman suddenly rolled out an entire menu of preferred lenders who would be thrilled to help us overpay. You know the type. The ones that would probably finance a cardboard box with wheels if the dealership slapped on a protection package and called it "premium." Yes. Those. At that point the math was mathing. Once you know the real value of a car, agreeing to pay way above that would be financially irresponsible. No amount of awkward explanations or other lenders could change basic arithmetic. To make matters even more entertaining, they also tried to slip in junk fees and a questionable "APEX Protect" package which was really just an aftermarket tracker for their benefit...disguised as a necessity. None of it added value. All of it added cost. This is not business. This is bad business. Buyer Beware truly applies here. Capital Auto Sales relies on customers not understanding loan to value rules, true vehicle valuations, or the tactics dealers use to mask inflated pricing. If you shop here, go in with your eyes wide open. Better yet, go somewhere with ethical practices and transparent pricing. Protect your wallet before their deals empty it. We walked away educated, not defeated. And if this review helps someone else avoid overpaying by thousands, then sharing it was absolutely worth it.

They scam people with broken cars !!! DO NOT GET A CAR FROM THEM!!!!! They go out of business and…read moreget people's money playing with their good faith, I bought a car for 15k and now 7 k in repairs and it's still not working! They sold me a car with a bad engine didn't even last a year, and they won't take any responsibility !

Super clean cars and friendly staff. Free tank of gas with car purchase. Excellent post sales…read moredealing. Had some issues with brakes and they replaced it for free. Amazing service.

Amazing car dealer, everything upfront, Mathew works with you breaks down everything and works to…read moremake you get the car you came for. I highly highly recommend Mathew at this dealership. Top quality all the way around. Truly felt like family. Not out to rob you with extra fees as others! Will definitely shop here again and cannot say how happy the wife is. Thank you @Mathew !

SCAM - Responsive Until They Get Your Money, Then Ghost You With Illegal Registration…read moreBought 2013 Mini Clubman 11/17/25. Before sale: Salesperson Orkhan super responsive. After $1,000 paid: Calls ignored, texts unanswered. Total ghost. Delivery: Promised 48 hours. Took 8 DAYS, zero communication. ILLEGAL Registration: I'm Maryland resident (on ALL docs). They registered in VIRGINIA. Illegal under MD law. Can't legally drive. Now paying MD taxes ON TOP OF VA taxes, plus MD fees to fix THEIR mistake. Their response: "We can't help. We regret selling you the car. After all these threats we'll cease communications." I made NO threats - just asked them to fix their illegal error. Filed complaints: VA Motor Vehicle Dealer Board, BBB, lender, CarGurus. DO NOT BUY. Scam operation. Responsive until they get your money, then abandon you with illegal registration.

I submitted a finance form and called them immediately they said give it some time. I then emailed…read morethe next day and the day after. I then started calling and was told just to keep waiting for the banks response. A week went by I left messages with no call backs. I called in and got ahold of Roze who said they never received the form. So I redid it and the same result. No feedback, no calls, emails or text. This is almost week 3 and I was told they would get back. Still nothing..apparenetly they arent trying to sell cars or are just brushing me off due to a denial or something. Terrible service.

His brother had better customer service and was actually about helping you out to get the best fit…read moreat a great price. Todays owner is all about money. Take a reliable mechanic and throughly go through the vehicle. Also always negotiate. There are plenty of dealerships in the area check those out before buying

William was extremely patient throughout my entire purchase process. I bought my vehicle based on…read morefaith and trust built through my conversations with him, and he truly delivered. He was transparent about the sale, pricing, and every detail along the way. I really appreciated his honesty and professionalism, which made the whole experience smooth and stress-free. Highly recommend working with William!

Dear PJ We are writing to express our sincere gratitude to…read moreyou and your entire team for the outstanding experience we had with Nine Stars Auto Group. In an industry where it can sometimes be difficult to find a business you can truly rely on your dealership stands out as a beacon of integrity. We have been so impressed by the fact that you constantly keep your word and operate with such transparency. It is clear that you genuinely have your customers best interests at heart and that level of care makes all the difference. We truly appreciate the honesty and professionalism you have shown n throughout our interactions. I cannot say enough good things about your dealership and we are so glad that we chose to work with you for many years. All the cars we bought from you were awesome. Thank you for setting such a high standard for service. We look forward to continuing our relationship in the future and will not hesitate to recommend your team to my friends and family. Best Regards, Barry and Jenny

I had a great experience. I am a single 71 year old. I went looking online for a vehicle. I found…read moreone I was interested in. The dealership was open that Sunday. I did homework on vehicle since it is used. I checked issues on line for the year make and model. I also am aware that a lot of these older vehicles are bought at auction. It is my responsibility to prepare myself when I go to buy an older used car. The car was as advertised. I checked inside and outside, under the hood, in the trunk. The car was one previous owner . No accidents. I bought it. I put new headlights, tires, belts and hoses, and had brakes, oil and transmission serviced. A 2007 vehicle that I am completely satisfied with. Don't buy a used car if you don't expect to put a little cash into it. Car runs great, looks good, and would buy from Claudia again.

I would put zero stars if I could. Do not recommend this place. Very unprofessional. I made an…read moreappointment to go see a truck and they confirmed the appointment the night prior with me. I came from New Jersey so it was a 3 hour drive and once I got there they said they sold the truck the night before. They did not even apologize, they just shrugged their shoulders. I did not get notified of the sell of the vehicle I made an appointment about prior to my appointment, they only messaged me to CONFIRM the appointment. I do not recommend.

Have had the complimentary oil services for my Pathfinder (now with 60,000 miles). Have never had…read moreany oil leaks on driveway or garage floor. Today I had a new service tech and he had a service done that I was not aware nor aware of cost of that service. The service manager was helpful by matching the "service price"of my local car repair shop I had researched in advance. Was pleased they were fair with me. When signing to approve services on their IPad, be sure to ask the tech to show you the page on IPad that shows the services and cost they are performing before signing. All I saw was the page he asked me to sign.

An overall rating in the low 2's. Well earned. Nissan closes in Fairfax. Nissan closes in Sterling…read more Hmmm, I think it's about time for this one to follow suite. All vehicles are basically being offered at 0% financing and they still don't get it. Pathetic!

I went to the location in Manassas yesterday. They told me I would drive off with a car. I def did,…read moredrove off with a 2103 Dodge Avalanche!!! They work with you to make sure that it happens! I highly recommend!

this is the most crooked car dealer in the state of virginia!! karam murad qasha sold me a nissan…read morerouge less than 3 weeks ago. i took the vehicle for diagnostic at the nissan dealer. the damages were to replace the entire exhaust system, replace all drive belts, replace oil pan and gasket, replace oil cooler, and replace the front and rear axle. damages exceeds twice of what i paid for the vehicle. the car has sat in a flood for years causing the entire undercarriage to rust. when i contacted 19 autogroup llc today they told me, hey, tough shit! "sold as is!" i am having my lawyers report them to the office of the governor, better business bureau lemon laws, and i will be looking to sue for as many possible damages to have these crooks arrested!! i have full video footage of the diagnostic in detail and will be posting it to go viral!

Bought a car in 2025 from Muhammad Kiani. He was awesome to work with in terms of sales. He is very…read morenice and knowledgeable and went through all the major features with ease. He did it again when I came back several months later while he was training another associate. He also knew about some of the other companies' models I was also in the process of test driving. He made the paperwork part he could take care of very easy as well. I also like that he was always working each time I came in. Lots of other people were milling around or chatting. I will send everyone I know looking for a Honda his way for sure. For oil changes you can just show up but expect a 2.5-3 hour wait during the week. They recommended a service a little earlier than I have read online, but the timing would've been ahead of my next oil change. So, it's understandable. Sundays are the lightest days according to them. I'll update if I do a service on a Sunday.

I had a very disappointing experience with Honda of Chantilly…read more I was in contact with a salesperson named George for quite some time, and he provided me with specific details about pricing, monthly payment, trade-in value, and terms. Based on those conversations, I drove about an hour to the dealership, trusting that the information I received was accurate. When I arrived, George was not available, and another representative assisted me. To my surprise, the numbers presented were completely different from what had been discussed. The monthly payment was significantly higher, and none of the agreed terms matched our messages. I felt misled and that my time was not respected. I made the trip based on clear promises that were simply not honored. Because of this experience, I decided not to do business with this dealership and ended up purchasing my vehicle from another Honda location that was transparent and consistent from the beginning. I would not recommend this dealership based on my experience.