DECEPTIVE SALES TACTICS AND CONSUMER INTIMIDATION Do not…read moretrust this dealer's verbal promises. They use "Signing Fatigue" and misleading sales tactics to defraud customers. 1. The Bait and Switch: During the purchase of my 2017 Mercedes-Benz E300, the Finance Manager aggressively pushed a $3,000 NVP Warranty. I was explicitly told it was "Bumper-to-Bumper" and covered the entire engine. This was a lie. They rushed me through a massive stack of digital documents, hiding the fact that they were actually selling me a highly restricted plan. 2. Failure to Honor Commitments: When the car suffered major PCV and LED failures (P052E), NVP denied the claim because of how the dealer registered the contract. The dealer now hides behind "AS-IS" clauses to avoid responsibility for their verbal misrepresentations. 3. Legal Intimidation: Instead of acting in good faith to resolve the $3,000 fraud, this dealer had their In-House Counsel send me a "Cease and Desist" letter to intimidate me into silence. They would rather pay a lawyer to bully a customer than honor their sales promises. I have officially filed formal complaints with the Virginia Attorney General (OAG), the Motor Vehicle Dealer Board (MVDB), and the SCC. I am seeking a full refund and a state investigation into their business license. If you value your money and your rights, buy your car elsewhere.

Wally was congenial and kind. The whole staff went out of their way to facilitate a smooth sales…read moreexperience. Great values too.

I purchased a vehicle through Floyd who was my sales person. Also a car guy local to the area so…read morethe process was comforting. The car was priced fairly to begin with and they did knock a bit off with negotiation to make the price even better. He even offered to look at the car as a courtesy a week after I purchased it. This is where my experience really shined; due to unique circumstances, my temporary tags ended up expiring before I could renew them. Jennifer is their title clerk who helped out in a friendly fashion, and Sandra the manager even hand delivered my tags after hours to me personally! Truly incredible customer service and experience. No place is perfect, but this place came damn near close for me. 5/5 stars.

Let me offer a little financial education wrapped inside a story and review because what happened…read moreat Capital Auto Sales was a masterclass in "Buyer Beware 101." We looked at a used 2011 Audi with low miles that was labeled a "Great Value" online via CarFax. Fun fact: those platforms base their ratings on local market listings, not true vehicle valuation. Translation: if ten dealerships all overprice their cars, the least overpriced one magically becomes a "Great Deal." It is basically the best of the worst award. The salesman seemed friendly enough at first until he learned we had our own financing. Suddenly he avoided eye contact like the truth was physically painful. Those were absolutely not the words he wanted to hear. And that is when the "FUN" math party started. Most credit unions follow a 125 percent loan-to-value rule which means they will only finance up to about 125 percent of a car's real verified worth so you do not end up deeply upside down the moment you sign. When our lender pulled the actual numbers using industry standard data, the car's true value came back at about $11k. Not the sticker price. Not the market hype. The real valuation. So a car worth $11k has a maximum safe loan amount somewhere around $13,700 total. This includes tax, title, license, and fees. That is the cap. Period. Capital Auto Sales, however, wanted us to pay several thousand dollars more than that...and was bold enough to ask us to put money down to pay for their markups. GASP...THE NERVE! When our credit union refused to fund the inflated price, the salesman suddenly rolled out an entire menu of preferred lenders who would be thrilled to help us overpay. You know the type. The ones that would probably finance a cardboard box with wheels if the dealership slapped on a protection package and called it "premium." Yes. Those. At that point the math was mathing. Once you know the real value of a car, agreeing to pay way above that would be financially irresponsible. No amount of awkward explanations or other lenders could change basic arithmetic. To make matters even more entertaining, they also tried to slip in junk fees and a questionable "APEX Protect" package which was really just an aftermarket tracker for their benefit...disguised as a necessity. None of it added value. All of it added cost. This is not business. This is bad business. Buyer Beware truly applies here. Capital Auto Sales relies on customers not understanding loan to value rules, true vehicle valuations, or the tactics dealers use to mask inflated pricing. If you shop here, go in with your eyes wide open. Better yet, go somewhere with ethical practices and transparent pricing. Protect your wallet before their deals empty it. We walked away educated, not defeated. And if this review helps someone else avoid overpaying by thousands, then sharing it was absolutely worth it.

This dealership needs to be BARRED from selling cars. Nothing be crooks, liars and thieves. I…read morebrought a Tesla drove it 6 DAYS and had issues. Going to take them to court. I thought John Henry was HONEST so wrong

They scam people with broken cars !!! DO NOT GET A CAR FROM THEM!!!!! They go out of business and…read moreget people's money playing with their good faith, I bought a car for 15k and now 7 k in repairs and it's still not working! They sold me a car with a bad engine didn't even last a year, and they won't take any responsibility !

Amazing car dealer, everything upfront, Mathew works with you breaks down everything and works to…read moremake you get the car you came for. I highly highly recommend Mathew at this dealership. Top quality all the way around. Truly felt like family. Not out to rob you with extra fees as others! Will definitely shop here again and cannot say how happy the wife is. Thank you @Mathew !

I bought a car and they shipped it to me. Soon as I got in the car the air didn't work. After alot…read moreback and fourth they fixed, but I had to use a off the record mechanic because it's cheaper. The the radiator broke a couple mths later the engine blew. Its over 7000 to fix and the car not worth that much. Now I have a loan and no car. They won't help make it right. So I have to find rides every to work. I'm 70 and shouldn't have to go thru this. I'm so upset because I'm stuck in life

His brother had better customer service and was actually about helping you out to get the best fit…read moreat a great price. Todays owner is all about money. Take a reliable mechanic and throughly go through the vehicle. Also always negotiate. There are plenty of dealerships in the area check those out before buying

Check the frames for rust rot. (Virginia has no "lemon laws"). Check the frames for rust rot…read more (Virginia has no "lemon laws")

William was such a pleasure to work with. We were looking at a car and he helped with us obtaining…read morea mobile PPI service since we couldn't make it to the dealership. Very kind and easy to work with

William was extremely patient throughout my entire purchase process. I bought my vehicle based on…read morefaith and trust built through my conversations with him, and he truly delivered. He was transparent about the sale, pricing, and every detail along the way. I really appreciated his honesty and professionalism, which made the whole experience smooth and stress-free. Highly recommend working with William!

The cars may look good on the lot, but many seem to develop serious mechanical issues shortly after…read morepurchase. The staff are very friendly and attentive while you're buying the vehicle, but that level of customer service disappears once the sale is complete. When concerns or problems arise, it's difficult to get a response, and communication can be rude and dismissive. My experience left me feeling unsupported and frustrated. I would encourage potential buyers, especially women, to do thorough research, have any vehicle independently inspected, and proceed with caution before purchasing from this dealership.

I had a great experience. I am a single 71 year old. I went looking online for a vehicle. I found…read moreone I was interested in. The dealership was open that Sunday. I did homework on vehicle since it is used. I checked issues on line for the year make and model. I also am aware that a lot of these older vehicles are bought at auction. It is my responsibility to prepare myself when I go to buy an older used car. The car was as advertised. I checked inside and outside, under the hood, in the trunk. The car was one previous owner . No accidents. I bought it. I put new headlights, tires, belts and hoses, and had brakes, oil and transmission serviced. A 2007 vehicle that I am completely satisfied with. Don't buy a used car if you don't expect to put a little cash into it. Car runs great, looks good, and would buy from Claudia again.

This is the closest dealership to our home. We had a service issue that we needed to resolve. This…read morewas for a recall. Our recall slip also included a free oil change. Making an online appt was easy. Arriving a few minutes prior to our appt was also very easy. There are many service staff ready to take in customers. We sat with Pedro who explained the process. We waited in the waiting with other customers. Waiting area was clean with various chairs, TV and vending machines. I started reading the 1 and 2 star reviews on Yelp! Yikes, frightening and hoping this was not going to be our experience. We were told they would update us via text. After about 60 minutes, we got the video telling that 4 out of the 10 inspected items needed our attention. Some of the items(air freshener) seemed a bit over the top. I clicked "no" to all of these since we do have a trusted mechanic near our home. Within 30 minutes our car was ready and we were ready for the "hard sell" on their add-on services. No hard sell, car was ready, keys were given and we drove off. There was a strange smell inside of the car so we are hoping it's just part of the repair. Stay tuned.

This dealership is terrible! They try to "need immediate attention" sell you service items not…read morenecessary for the car, number one. Their service is terrible. The only reason I go is because I get free oil changes. Today beat it all. I was quoted $420, the next paper I was supposed to sign suddenly showed $803 for the service. I had to call 3 times to get a text it was rectified. Then when picking up the car they were trying to charge me $519 and their "service" manager was rude as can be. I will be paying for my oil changes from now on!

I went to the location in Manassas yesterday. They told me I would drive off with a car. I def did,…read moredrove off with a 2103 Dodge Avalanche!!! They work with you to make sure that it happens! I highly recommend!

this is the most crooked car dealer in the state of virginia!! karam murad qasha sold me a nissan…read morerouge less than 3 weeks ago. i took the vehicle for diagnostic at the nissan dealer. the damages were to replace the entire exhaust system, replace all drive belts, replace oil pan and gasket, replace oil cooler, and replace the front and rear axle. damages exceeds twice of what i paid for the vehicle. the car has sat in a flood for years causing the entire undercarriage to rust. when i contacted 19 autogroup llc today they told me, hey, tough shit! "sold as is!" i am having my lawyers report them to the office of the governor, better business bureau lemon laws, and i will be looking to sue for as many possible damages to have these crooks arrested!! i have full video footage of the diagnostic in detail and will be posting it to go viral!

Great experience purchasing my new 2026 Honda Pilot. The sales person was outstanding, very…read morefriendly and knowledgable while showing me all the features on the car. My salesperson answered all my questions about the car during the test drive including a complete walk-around the car. The finance person was also outstanding helping me to make the finance choices that best suited my situation. Excellent display of customer service. Very satisfied.

My service advisor Morgan was awesome. She did everything to get vehicle repaired on time at a…read morereasonable price. I would rate her a 10/10. I hope I get to work with her in the futur!