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    Priority Nissan Chantilly

    2.4 (322 reviews)
    Closed 9:00 am - 7:00 pm

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    Edduan C.

    I guess this is an update on my last three visits for service here at the service department for my 2016 Nissan 370z Nismo. Visit 1: I came in for airbag SRS system issues, where my Nissan 370z would have a flashing airbag indicator on my dash. Took it in to the dealer and was able to get the issue resolved within 2-3 hours as a walk in. The service department did a great job at keeping me informed on the status of my car. Visit 2: I came in for an inspection of what appeared to be a bad tensioner on my seatbelt. Service department inspected the part and found that the tensioner had lost its capability to return the seatbelt to normal and tight with the body. This part specifically is covered under a 10 year warranty with Nissan and Priority Nissan had no problem ordering the part and getting me schedule for a follow up to replace the part at no cost to me. Visit 3: Recently I had the lights on my infotainment system go out but the functions still worked. Took into dealer and they diagnosed the circuit as a blown fuse on the IPDM. I probably could have did this myself but with the complexity of how IPDMs and BCMs work with modern vehicles I decided not to chance making the issue worse. The vehicle was returned to me within about an 1-2 hours and the service advisor was great at keeping me informed. I commend the team for their work. A big shout out to the following people who I have had the pleasure of having been my sales person / service advisors. Eugene Lee - who originally was my sales person from 2023 when I first got into the Nissan 370z market and who sends me yearly congratulations as a customer with this dealer. Maribel - who was my service advisor on visit 1. Vincent - who was my service advisor on visit 2. Michael Jimenez - who was my service advisor on visit 3. Overall. I could not be happier as a Sports Car owner with this Nissan Dealership.

    Raj B.

    I came with my brother to help him buy a car for his kid. Apparently these guys gave him a way better deal than the other Nissan dealers like Browns in Sterling etc., The place was fairly crowded even on a Sunday. Since we had pre negotiated the price we were in and out in less than 90 mins.

    Chris A.

    ***BUYER BEWARE *** I would not buy a vehicle from this dealership again. One of the worst dealerships I've ever dealt with and customer service is non-existent. I've owned three Titans. Never had any issues until I purchased this one from Priority. I purchased a brand new Midnight Edition 2019 Nissan Titan from Priority with upgrades that included a lift kit, wheels, 35in tires, embroidered headrests, caliper covers and decals installed by Rocky Ridge. Nine months after purchase all of the lug nuts came off of three of four tires while I was driving due to faulty installation by a third party company Rocky Ridge. Priority assured me they fixed the issue after they attempted to say I would have to pay because I hired an outside company to do upgrades. It wasn't until I informed them that they needed to check their paperwork and saw that I bought the truck that way did they cover the repairs. Fast forward to May 2024, the driver side wheel/tire came off while I was driving causing an accident and damaging the driver side door, quarter panel and fender flare. After having it towed to Priority, the dealership allowed it to sit in the parking lot from June until September until I found a company to do the repairs. Their Service Director Matt Epling said they aren't covering the repairs even though the truck is under warranty and I have paperwork showing it had already occurred once before. I also asked to speak to the GM on my way out and while I was speaking to a salesperson the GM Tony Moorehead stood there the entire time and never spoke up until the salesperson pointed him out to me once he had walked away. When Mr. Moorehead did sit down with me he basically told me that there wasn't any paperwork that showed Priority had Rocky Ridge do any upgrades to the truck and even if they did they aren't OEM Nissan parts so they aren't covered. Note: If a dealership is going to spend a few thousand dollars to have upgrades done. There's paperwork. good thing I kept the window sticker that showed that. I also have the service invoice from the first time this occurred. From June until September the dealership never attempted to do anything or call me to let me know what was going on. The Service Rep Maribel called me one time to ask what happened. After that I never received any further updates. The overall attitude of everyone there is. It's not their problem and basically denies responsibility of anything so they decided to not uphold the warranty because who's gonna make them. No loaners either. They rent cars now. In addition to the faulty work. "someone" broke into the truck and removed the Master Control Switch from the driver side door that controls all the locks and windows as well as the tailgate molding. Of course, they denied this happening as well even though the truck was unlocked the entire time more than likely. I know this because when I did visit the dealership to check on the status I would check the truck and was able to open the doors. I'm leaving this review as I did on Google and with the Better Business Bureau to warn future customers of the issues I've encountered with this dealership. The dealership has never offered any resolution other than what you read here with other (1-star) reviews which is simply an act like they shocked by this type of service. Don't be fooled. Do your research before doing business with them. This dealership was also purchased by Lithia Motors and is still using the Priority name under a "Doing Business As" It's important to know who you're doing business with. As it stands, I've spent over $5000 in repairs to get the truck drivable again and will have to spend more for body work. Hind sight is always 20/20. Know who you're doing business with and I'd steer clear of dealerships like this one.

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    6 months ago

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    7 months ago

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    1 year ago

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    3 months ago

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    5 months ago

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    7 months ago

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    10 months ago

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    2 years ago

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    10 months ago

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    3 years ago

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    2 years ago

    Been Waiting for 2 hours for an Oil Change (people who come after me leaving 25 minutes before me) like WTF?

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    2 years ago

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    6 years ago

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    10 months ago

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    1 year ago

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    Page 1 of 9

    Ask the Community - Priority Nissan Chantilly

    Review Highlights - Priority Nissan Chantilly

    And Abdel even took the time to show me all of the features and ensured I knew how to use them before I drove off.

    Mentioned in 11 reviews

    Read more highlights

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    Precise Automotive Group

    Precise Automotive Group

    (33 reviews)

    DECEPTIVE SALES TACTICS AND CONSUMER INTIMIDATION Do not…read moretrust this dealer's verbal promises. They use "Signing Fatigue" and misleading sales tactics to defraud customers. 1. The Bait and Switch: During the purchase of my 2017 Mercedes-Benz E300, the Finance Manager aggressively pushed a $3,000 NVP Warranty. I was explicitly told it was "Bumper-to-Bumper" and covered the entire engine. This was a lie. They rushed me through a massive stack of digital documents, hiding the fact that they were actually selling me a highly restricted plan. 2. Failure to Honor Commitments: When the car suffered major PCV and LED failures (P052E), NVP denied the claim because of how the dealer registered the contract. The dealer now hides behind "AS-IS" clauses to avoid responsibility for their verbal misrepresentations. 3. Legal Intimidation: Instead of acting in good faith to resolve the $3,000 fraud, this dealer had their In-House Counsel send me a "Cease and Desist" letter to intimidate me into silence. They would rather pay a lawyer to bully a customer than honor their sales promises. I have officially filed formal complaints with the Virginia Attorney General (OAG), the Motor Vehicle Dealer Board (MVDB), and the SCC. I am seeking a full refund and a state investigation into their business license. If you value your money and your rights, buy your car elsewhere.

    Before you buy anything buy a prepurchase inspection. I purchased a Mercedes Benz that has a bad…read moreengine. After three months and approximately $2k later I have to take a loss and sell it onward. Do your homework before spending money.

    Capital Auto Sales

    Capital Auto Sales

    (34 reviews)

    This dealership are liars. They nice to sell you a car but after that if they have to do something…read moreon the car. They pretend you never existed. Please don't buy a from them.

    Let me offer a little financial education wrapped inside a story and review because what happened…read moreat Capital Auto Sales was a masterclass in "Buyer Beware 101." We looked at a used 2011 Audi with low miles that was labeled a "Great Value" online via CarFax. Fun fact: those platforms base their ratings on local market listings, not true vehicle valuation. Translation: if ten dealerships all overprice their cars, the least overpriced one magically becomes a "Great Deal." It is basically the best of the worst award. The salesman seemed friendly enough at first until he learned we had our own financing. Suddenly he avoided eye contact like the truth was physically painful. Those were absolutely not the words he wanted to hear. And that is when the "FUN" math party started. Most credit unions follow a 125 percent loan-to-value rule which means they will only finance up to about 125 percent of a car's real verified worth so you do not end up deeply upside down the moment you sign. When our lender pulled the actual numbers using industry standard data, the car's true value came back at about $11k. Not the sticker price. Not the market hype. The real valuation. So a car worth $11k has a maximum safe loan amount somewhere around $13,700 total. This includes tax, title, license, and fees. That is the cap. Period. Capital Auto Sales, however, wanted us to pay several thousand dollars more than that...and was bold enough to ask us to put money down to pay for their markups. GASP...THE NERVE! When our credit union refused to fund the inflated price, the salesman suddenly rolled out an entire menu of preferred lenders who would be thrilled to help us overpay. You know the type. The ones that would probably finance a cardboard box with wheels if the dealership slapped on a protection package and called it "premium." Yes. Those. At that point the math was mathing. Once you know the real value of a car, agreeing to pay way above that would be financially irresponsible. No amount of awkward explanations or other lenders could change basic arithmetic. To make matters even more entertaining, they also tried to slip in junk fees and a questionable "APEX Protect" package which was really just an aftermarket tracker for their benefit...disguised as a necessity. None of it added value. All of it added cost. This is not business. This is bad business. Buyer Beware truly applies here. Capital Auto Sales relies on customers not understanding loan to value rules, true vehicle valuations, or the tactics dealers use to mask inflated pricing. If you shop here, go in with your eyes wide open. Better yet, go somewhere with ethical practices and transparent pricing. Protect your wallet before their deals empty it. We walked away educated, not defeated. And if this review helps someone else avoid overpaying by thousands, then sharing it was absolutely worth it.

    Epic Motor Company

    Epic Motor Company

    (14 reviews)

    Please DISREGARD the other reviews…read more I was extremely excited to do business here with my family and purchase a car. We bought a car as is and the clerk was extremely nice but very pushy. WE GOT SCAMMED. DO NOT come here and buy a car. We checked the Carfax and everything was in perfect condition. Less than a month in, the car had very bad problems with the pistons and was eating away the oil. We have to add oil to the car EVERY WEEK. The Carfax showed no problems, which is why we didn't purchase a warranty (because it seemed like gimmick tax-ons if there were no problems during the inspection). But people know that piston problems don't just appear immediately after 1 month. This is a problem that takes time to accumulate. We called back and they said there was NOTHING that could do to help??? We were LIED to regarding any engine problems that the car could have had. This was the worst scamming experience in my life that scammed us out of THOUSANDS of dollars. We got other opinions if this was a problem that could be fixed. All opinions advised we should sell/trade the car because fixing it would require building a whole new engine and would cost the same as buying another car! I have NEVER written a review before for any place and this is my first. I am a business administrator, journalist, and entrepreneur and will make sure to share the word regarding this SCAMMING BUSINESS with the DC news, DMV friends/family, and the Better Business Bureau. This is the most unprofessional dealership business and their intentions were just to get rid of a car with major problems. I am very fair share, but we explained to them the situation and there was no help or advice given. PLEASE do NOT do business with these people.

    Needed to buy a car quickly and wanted a used Tucson. Had to buy the car online and have it…read moredelivered. First online car purchase and I was nervous; I asked Juan numerous questions. He was very patient and took the time to discuss my every concern. I bought the car last week and they delivered it within 48 hours. The car runs great and I have already put 500 miles on it without even one issue. I am coming back to Epic Motor Company, and Juan, when I need my next car. Lauren P.

    Priority Nissan Chantilly - car_dealers - Updated May 2026

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