Easiest car purchase experience I've ever had. The staff was professional, respectful and was…read moreprompt with communication. No hidden fees, sales gimmicks or pressure. They also gave me a fair price for my trade in. I highly recommend Loudoun Motors.

One thing that stands out besides the reliable work, is the customer service. As busy as they are,…read morethey have given me the proper attention to provide information on work that has been done as well as preventive measures I can take to keep me from coming back with issues. They have earned my trust. I've been to places where they just want your money... Loudoun Motors is not one of those places. They really mean to help and that characterstic is great in one person but when the team works like that, its Golden. Save some money and time by letting this group of expert individuals take care of your needs. This is NOT a paid advertisement lol

I called in one evening and the person I was talking to said let me FaceTime you so I can walk you…read morethrough to help you fix the issue. And what they did. He helped me get it started so that I could bring it into them and they fix the problem ~ they did that they gave me a loaner and all is well!

Bought a car in 2025 from Muhammad Kiani. He was awesome to work with in terms of sales. He is very…read morenice and knowledgeable and went through all the major features with ease. He did it again when I came back several months later while he was training another associate. He also knew about some of the other companies' models I was also in the process of test driving. He made the paperwork part he could take care of very easy as well. I also like that he was always working each time I came in. Lots of other people were milling around or chatting. I will send everyone I know looking for a Honda his way for sure. For oil changes you can just show up but expect a 2.5-3 hour wait during the week. They recommended a service a little earlier than I have read online, but the timing would've been ahead of my next oil change. So, it's understandable. Sundays are the lightest days according to them. I'll update if I do a service on a Sunday.

WOW PATRICK IS ALL THAT AND MORE…read more After misplacing a car key which required the vehicle to be towed, I contacted Toyota dealerships in Camp Springs, MD and Alexandria, VA, where I learned there was a major backlog and that the key had been discontinued for select models. Faced with limited options, MOM strongly recommended that my vehicle be towed to Patrick at Ourisman Chantilly Toyota, an advisor she trusts and that recommendation proved invaluable. Over the past year, my experiences with several service representatives at other dealerships had unfortunately been marred by unprofessionalism, unresponsiveness, poor communication, and little to no follow-through, so expectations were guarded. This vehicle holds significant sentimental value for MOM following the loss of Tonya, my sister, on June 28, 2024; Tonya left explicit instructions that the car be taken to Patrick for any care needs, making trust essential. Patrick was prompt, genuine, and immediately put us at ease with his warm, contagious smile; he took ownership of our concern, proactively contacted a locksmith due to the discontinued key, proposed practical solutions, and followed through on every commitment. He also went above and beyond by offering a complimentary ride from my MOM's home to pick up a loaner and ensuring the vehicle was well cared for, including routine maintenance and attention to an intermittent issue. One word to summarize MOM's experience: "WOW!" If you're looking for an advisor who truly shows up for customers, Patrick is the one.

Found my self back at Ourisman Chantilly Toyota for another vehicle. I had a great experience with…read moreMahsa during my first purchase and worked with her again when I needed to buy another vehicle. She was extremely helpful and patient. Would highly recommend working with her. The rest of the team, including Poya and Mo made the whole experience smooth and easy. Highly recommend checking them out If you're looking for a new Toyota!

I want to thank Ed for the pleasant car buying experience. He was very polite, and took time to…read moreanswer all my questions. All the paperwork was done in a timely matter, and he helped me navigate everything since I Have never bought a car from a dealership. 5/5 experience. Thank you!

If I could give negative stars I would. Completely wasted my time & flat out lied about the…read morecondition/prior damage on car. Drove 4 hours after verifying loan was approved & ready to go. When I walked in the office was told loan had been cancelled. Car smelt like mold, 2023 vehicle full of rust and a paint job that was full of debris clearly not professionally fixed. This place is more like a chop shop being ran by amateurs. When asking the owner questions about the vehicle he walked off and refused to respond. Save yourself the time/money & do not deal with this lier.

Big thank you to Jameson!! I just wanted to share that I'm really satisfied with my FIRST car…read morepurchase. The whole experience was smooth, and the customer service was excellent from start to finish. I truly appreciate the support.it made a big difference.Thanks again for helping my family and I! He is awesome!!!

I took my 2024 Acura RDX in for regular servicing. Excellent personalized service from start to…read morefinish. Courtesy vehicle inspection, oil change, new wipers, 4 wheel alignment, car wash all done in about an hour. Erkin Besorak was my customer representative and provided me insight and timely updates on the progress of my service.

I reached out to Fair Oaks Motors to inquire about a used trade in of a different model than they…read moreusually sell, after seeing it online. Their salesman, Asim was great! He contacted me immediately to see when I wanted to come in for a test drive. Prior to my scheduled arrival Asim sent a personalized video of the vehicle that I was interested in. During my visit, Asim & his manager Mike were both very helpful, knowledgeable, & accommodating. I ultimately didn't purchase that day, but was appreciative of their time & my seamless test drive experience of the vehicle that ultimately peaked my interest. Thanks so much for top notch (non-pushy) service, it was a refreshing experience!! I highly recommend this dealer if you're looking for a vehicle.

My 20-year-old son spent his life savings on his dream Jeep…read more Deal was contingent on inspection. It failed (~$4K in repairs), so we walked away. They cashed our check anyway. After days of delays and being ignored in person, we had to call the police to get our money back. The refund check was already dated days earlier. Proceed with caution and don't hand over payment until everything is final.

Excellent service and service advisors! Best hassle free quality care and on time. They also share…read morea short video of how your car has been serviced, amazing! Lagii Moore is best, I always reach out for her.

This dealership provides subpar service and lacks basic professional standards. During my last…read morevisit, I waited over three hours (as most of us do from talking with other customers) without being informed of available loaner vehicles. More alarmingly, service technicians installed a tire inside-out and refused to rectify the error, despite the vehicle being only two years old with tires they replaced a few months prior. They also attempted to upsell unnecessary spark plug replacements that were well within their service life. Furthermore, the sales environment is dismissive toward female buyers; staff repeatedly ignored me during my purchase process as well, directing all communication toward my father despite being told I was the buyer. I now take my business to Toyota in Winchester for more reliable work and respectful treatment. *Update* No, I will not respond to the company on here, I've responded and left a lot of feedback on all my experiences with Lexus and never has anyone changed anything, contacted me, etc. So no, I'm not about to reach out to you now that this is on Yelp.

I have been getting my cars serviced at Precision Import Service for over 20 years, first when they…read morewere in Merrifield and now in Chantilly. They always provide excellent, reliable service from very experienced mechanics and ownership.

I have a Nissan Versa with 65K and take good care of it. I felt it was sluggish on acceleration of…read morelate, and took it in this morning to Precision Import Service so that they could take a look at it. The service I received was top-notch! From the lady at the front desk who greeted me and checked me in, to the gentleman who test drove my car and inspected it and told me that what was needed was a CVT drain and fill. Everything was explained to me upfront, what needed to be done and the cost which was quite reasonable. All was done in a timely manner. I am so grateful to Precision Import Service not only for their friendly and expert advice but also for their honesty. This is a trustworthy company and I highly recommend them for any of your car needs!

I came in expecting a less than stellar experience and intending to just gather information for my…read moretrade in. I was completely blown away with the sales department, specifically Hunter Evans and Marcos Fernandez and their ability to meet the price I needed to make a deal on a day I wasn't expecting to make a deal. This was the smoothest buying experience I have had and completely counter to previous experiences. Ted Britt is my local dealer and has earned my continuing business based on this experience. I never thought I would say this but this has been truly a great experience and I hope all prospective buyers get the same level of respect and treatment I received while working with the Ted Britt Chantilly team.

Avoid this place at all cost! Every single department!…read more I bought a used car there with only 20,000 miles on it. That was supposed to be GOLD certified. It had four major leaks and ended up needing an entire new transfer case. Did not pass state. Was a nightmare trying to get it fixed. They told me they would have it for three days. They had it for three weeks. The used car service advisor they stuck you with does not call doesn't have a phone line of his own so you can't even call him. He only text you. And that's only every few days.. Once I finally got my car back, there's still a major rattle And get this right at the end, the rental department is trying to charge me $400 for a scuffed wheel. Because Jennifer did not do a walk-through with a customer and didn't verify any damage to the loaner poor she didn't even verify the level of fuel given to the customer. This place is by far one of the worst dealers I've ever been to. If I could go back, I would never do business with them.

I was having issues with my 2014 Lincoln MKT, I had no appointment and was greeted in the lane…read more They took my vehicle and within 2 days I had an answer to my problem. I have to give a round of applause to the service department down in Lincoln. Within 4 days my car was fixed and even had my car delivered back to me. Thank you Ted Britt!!

Be warned. Ted Britt Lincoln is not customer focused and you will not receive a loaner vehicle…read moredespite their promises. https://www.tedbrittlincolnofchantilly.com/pickup-and-delivery.html Over the past several months, I have repeatedly attempted to resolve a warranty issue that requires my vehicle to remain in the shop for 3-4 days. Despite this, Ted Britt Lincoln has consistently failed to provide a loaner vehicle--something that should be standard for a Black Label client. Most recently, my vehicle was in their shop for four days, and again, no loaner was provided. This time (for the same issue) I have been waiting for more than 2 months to obtain an appointment that can be accompanied by a loaner vehicle. I have heard estimates from multiple people, from 2 weeks to 4 months to obtain such an option. Ted Britt Lincoln does not take customer service seriously. The complete lack of communication and follow-up from key service staff. Service Advisor Brandyn Spece, Service Director Michael Darlin, and Lincoln Director Michael Britt have not responded to any of my emails or returned any of my phone calls. This level of unresponsiveness is unacceptable from any service department--let alone one representing the Black Label brand.