We have been customers at Mtn Riders for many years. I think we started in 2010 in Ludlow. The…read morecustomer service has always been and still is excellent. They are well worth the drive from the Okemo/Ludlow area. Jeff has always been a favorite expert in the shop .

Ben and John Rock. They will get you the right gear you need to snowboard comfortably and in style…read moreall season long. Plus they have a good tune department, if you are to lazy to wax your own snowboard.

Worked with Jonathan at Vermont Ski and Sport. Had a problem with my recently purchased ski boots…read more These people are great to work with and the problem was resolved within hours thru e mail. I would give them six stars if I could. Highly recommended for your winter needs.

I ordered some gear online and was surprised at how quickly it arrived. The price was good and it…read morewas a hard to find pair of race boots in a small size so I was glad to get them.

We stopped with some friends. We were not shopping but they were. The staff was super helpful with…read moreproviding plenty of expertise when it came to selecting ski boots, and skis. They went through a home process of trying on different items to ensure a proper fit. This seems to be a place where many skiers stop to pick up their needs.

Top of the line quality and selection. Super friendly staff, cool boots, regret not grabbing the…read morevermillion jacket. Can't wait to come back !

- Absolutely loved the people here - Everyone was super…read morefriendly - Skis + poles $44 - Checked the prices beforehand and it was cheaper than the mountain resort

Excellent service. There's a doppelgänger of Will Ferrell that works there. Was happy with the…read moreequipment we rented. If you're staying in Manchester, you have to pass it to get to Bromley or Stratton. So convenient too. Stop at Dutton's Farm across the street. That was a real treat too.

A really cool ski shop at Stratton Mountain, where one is able to pick up whatever ski needs you…read moremay have. The staff was really helpful and we were able to find plenty of stylish items.

I love all things Burton and love that this shop is at Stratton. The shop has a pretty good…read moreselection of snowboards, clothing and other items. The other side of the store has a whole bunch of merchandise from other manufacturers.

I don't usually write reviews , but I left the store feeling unsettled and disrespected and felt it…read moreimportant to share. We were browsing for a new helmet, and the owner gave us very thorough information and time. After 20 minutes in we decided not to purchase the helmet due to budget, and discussed amongst ourselves potentially looking online. His helpful tone immediately switched and he became rude, accusing us of wasting his time. We never promised to purchase anything, we were just browsing and learning more about the gear! Our family has rented skis and snowboards from Norse House for years, unfortunately with a bad taste in our mouth now we will not be returning. A disheartening interaction!

Rented skis on 1/30/26 for Friday and Saturday picked the skis up 11:am got to the mountain…read more(Stratton) and it was mostly closed except for one lift and the front runs. Decided not to spend on useless lift ticket on our way back to Manchester stopped at the shop to see if they can give us a credit or something and got a big fat NO. Saturday went to clip into my skis and they mis sized my bindings had to go to ski shop at mountain nice guy named Nick adjusted and confirmed they were adjusted and worked. When we returned the skis at end of day told the person we needed a credit for their error she said to speak to the owner he was either busy with a customer or did not want to be bothered.

Dylan was a gem! very knowledgeable, super friendly and helpful. We got a great deal on skis,…read moreboots, bindings, poles and bag.

Family stayed at Stratton Mountain Resort during a winter week. When asking around about snowshoe…read morerentals, we were recommended to First Run. The staff was friendly, helpful, and super informative on all the trails around the mountain and which ones they recommend. Military discount too (10%)!!

If you care about which skis you are renting, save your money and go elsewhere. Terrible selection…read moreeven when you reserve ahead, and only have options for ice. God forbid Stratton has a powder day! Demo to ski option the require you to come back to change out your skis 3-4 times. Too bad because I would have actually considered buying skis from them if they weren't so stingy! I rent skis because I like to try out different models and get different skis based on conditions. Have been doing this for 10+ years. This was the worst rental experience that I have had.

matt was great at helping me select and demo some skiis and boots. wow what a difference. great…read morecustomer care. i could not have asked for better. make sure to leave the proper time to get the best care. they open at 8am for that purpose. i was able to try 3 different skiis and they provided boots as well. everyone at the shop was personable.

Bill was great! He is clearly an expert at his craft. He quickly identified what my issues were,…read morefound me a pair of boots and made some custom inserts and accommodations. The performance on the hill was fantastic! I wish I had seen him years ago. Highest recommendation!

Made an appointment in the fall for custom foot beds. After 20 days on snow so far i couldn't be…read morehappier with Bill's work, how its improved my skiing and the fit and comfort of my boots, and pushed me to the next level. I learned a lot about my feet, my skiing equipment needs, what will and what won't work for me, and why my feet have been cold for the last two decades. You will learn things too. I'm an expert level skier but my boots have always been... off. Now they are not. Couldn't recommend highly enough.