*** caution before ordering online…read more Furious. I ordered 2pr of pants, they sent me the wrong pants. They sent me incorrect items. Not convenient, but that's OK, mistakes happen. However, despite gallant efforts to return the pants, numerous calls & several email for weeks ... no response. I am out several hundred dollars. I had no issue with the error, but know quite put off, getting super pissed, re: the lack of customer service and inability to return the items.

The selection was great, there were items in different price points. I bought a pair of…read more"Liverpool" jeans that are now some of my favs. Lots of free people, coats, accessories and shoes. The owner was very friendly and parking was convenient.

My husband and I drove up from NYC based on the excellent reviews on boot fitting and we could not…read morehave been happier. Brian was amazing and worked tirelessly to get a perfect fit for my husband's boots as his feet are a challenge to fit. We also purchased new skis while we were there and found the overall experience and expense were excellent. We will be back and we will be bringing our family. Thank you Brian and Joyce for your expertise.

Do not make the costly mistake of trusting the boot fitters of this store…read more Highly unethical store. Bootfitter here assessed my feet and convinced me to buy demo boots that I learned were too big and too high a flex for my level. As a result of these ill fitting boots I experienced a tremendous amount of pain, wasted hours trying to fix, and wasted hundreds of dollars and more considering the cost of skiing and ski trips. These boots also put me at a much more increased risk of injury.' After getting custom orthotics, and visiting a 2nd boot fitter, who said the boots are too big to be fixable, I returned to the boot pro (2 hours a way) drove two hours to go back to The Boot Pro. Boot pro confirmed the boots were infact way too big, provided a refund for the boots, without any apology or acknowledgement of the impact of their error. They even tried to upsell me some leftover boots. When I emailed the owner his response was that boot fitting is a complimentary service and implied he would not refund my money if I did not take down my negative google review. Showed no concern or apology. I've heard ill fitting boots are a common occurrence at this store and that the nearby totem store does a much better job.

This place is great due to their variety of ski equipment and price. The service is also very…read moregood. Honestly I would give them a five if not for the issue where they charge for a full package even though we have our own boots. I know most of the shops do this but for us we choose our skis based on the conditions. The staff was helpful and knowledgeable, we ended up up getting several pairs of goggles as well. When In Okemo this is our go to place for rentals.

Excellent boot fitting and overall help with decision-making in purchases. Help you to choose…read morewhat's best best for you regardless the cost

This was the absolute worst experience. I was trying to buy boots and also get some rentals and the…read moreowner decided to get involved and take over for his staff member. First, he spoke disrespectfully to his worker and then "mansplained" us about how we were wrong to say the boots didn't fit well and we wanted to try a larger size. It was crazy, it didn't matter how we thought the ski boots fit - if it didn't match what he thought, then we were wrong. When I told my daughter we could just rent that day and buy boots when we returned home, he essentially kicked us out of his store. I've never been treated so rudely. I should have read the reviews first because it's clear he has treated others the same way. He needs to sell this store and retire because clearly customer service is not his thing! Please take my advice and DON'T give this guy your business, go to Totem Pole down the street where they are actually nice to their customers.... wow!

Knowledge staff made upgrading from her high school board for our upcoming season so easy! Grateful…read moreto Dakota and the rest of staff for making our "quick stop in" a huge success. Much better selection than the few other stores we stopped in along the road. Left the shop with perfectly tuned and set up board for our trip in a few days.

Anne is an incredibly sweet woman. Prices for rentals are best in the area and service was quick.read more

Amazing customer service. Great prices…read more When it comes to snowboarding and getting all your stuff together to finally get up on the mountain it can get pretty pricey. I checked two other spots before coming over to Dunnett. The staff was much friendlier and much more engaged with wanting to service us than the other locations we went to. The prices for rentals were about $15-20 cheaper. You can hold on to your equipment for multiple days and you can drop off before 6pm on the last day. We rented 2 pairs of snowboarding boots, a snowboard and 2 helmets for 2 days. Total was about $80. The gentleman in the location even met us at our car to collect the boots. I would have given them 5 stars but I have a very common shoe size so I had to settle for the last pair available...and one of the boots I was given was a bit worn out. Aside from that I was very pleased with my experience at Dunnett and will definitely be coming back for rentals next season.

I rented skis from them in mid-January while on a two day ski trip. The prices were reasonable…read moreespecially considering their proximity to the mountain. My rentals were great quality and I had no issues with them. The employees were helpful and ensured I was fitted properly and received the proper equipment to match my skill level. I would recommend.

Don't go to this store if you are seeking good customer service!! They don't seem to care at all…read moreabout their customers here. Four of us came in from out of town to ride this weekend and one bike had an issue with the pedal and crank threads. This store was the only store who had the helicoil thread repair we needed in stock but they were too backed up in their service department to work on the bike same day. We asked instead if we could buy the part we needed and take it to another store who had capacity to fix it today. They refused to sell us the part. We even offered to buy the part and pay for an hour of labor without them needing to do the labor to compensate them for their time. They still refused and when they saw how disappointed we were they smiled and said have a nice day as we were leaving as if to say how happy they were that they would not help us get back on the mountain today. Btw, the woman we were talking to said she was the manager so this wasn't a case of just an ill advised employee but rather just bad management decision. Advice to the owner and management of this store: try harder. Customer service is important. You should care more about your customers. Needless to say, we won't be going back to this store. I would not advise that you do either. Unless bad customer service is what you are seeking.

TRASH. We just stopped in to purchase gear for our entire family and my child suddenly was having a…read morebathroom emergency. Because the store is free standing (and no other restroom options) we asked if she could use the restroom before we tried on jackets/pants. The older woman VERY rudely replied that "absolutely not". No one in our party is allowed to use the bathroom. So I said we would have to leave because they really had to go, and she said that's fine with her. Then she crossed her arms and eye rolled us. Are you kidding me? THIS is how you treat new customers? Btw the store was EMPTY and no one was wearing masks. We left and are VERY happy to spend our money ELSEWHERE but WHO DENIES A CHILD BATHROOM ACCESS when they're about to pee their pants? Trash. This store is trash. Avoid at all costs on principle alone.

I have been into Northern Ski Works several times this year for rentals and ski tuning. The staff…read moregave us lots of time and their expertise regarding boots and skis based on my friend's skiing level. I needed my skis tuned quickly and they accommodated by turning them around in a few hours. I've been very happy with the service.

We ended up at this location by accident after a GPS mishap, and what a hidden gem! Thomas was very…read moreaccommodating and personable (with all COVID precautions taken). He was very knowledgeable, made some good product suggestions, and did a great job on tuning the board! We will definitely be returning!

We love Darkside, whatever mountain we are on. Nice selection on snowboard goodies. Not much…read morecustomer service at this location, we were pretty much ignored but we enjoyed shopping.

Will not buy anything at this extremely overpriced ski shop…read more Purchased a pair of full-priced ski goggles, which did not live up to expectations. Store manager(Ms.Whalen), refused to exchange item, stating it was used. (One weekend). Not good customer service.

We bought a pair of ski goggles there. They were friendly, prompt and reasonable. They did not try…read moreto push a high end piece of equipment at us and actually pointed out the real reason behind the difference in pricing for the low enders and that it really didn't matter which one we chose. They were honest in telling us that we should just find something that kept the wind and snow from getting in. Honesty is what I valued the most. In order for me to add another star, I would have to buy some kind of higher end equipment.