UPDATE!!! FYI: All this could have been avoided if the people you took the pre-installation visit seriously. Instead of wasting my time and damaging my property. @MikeK It seems you have your facts confused and judgement clouded. So let's start at the very beginning, a very good place to start. 7/29/19 - Requested an estimate for fence quote for 7/30/19 between 1:30 - 2:30. (She was very sweet and nice) 8/1/19 - Received quote. 8/29/19 - Confirmed quote 9/25/19 - Pre-installation Visit scheduled for 9/26/19 between 10a-1p 9/26/19 - No show, we waited until 4pm and no one... 10/7/19 - Installers and foreman show up for installation and run into an alleged problem, the gas meter. (Should have finished this day) 11/20/19 - Final Invoice. 12/3/19 - Finally completed, original alleged "problem" was not a problem. So let's address why this campaign "halted". Isn't that why the pre-installation appointment was for? Which no one showed up? If your installers were familiar with the code why did this happen, I had to make you look up the code and TELL you it wasn't a problem. Just admit your fault and move on. You screwed up, plain and simple and you didn't fix the damage just band-aid fix, thanks! Had to finish this review while I continue my search for a professional masonry, was hoping to continue doing business with you, but I guess I had it coming. Thanks for the fence and all the headaches/damages you caused! read more

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This review is for the process of getting a quote from Ergeon. We requested a quote through Yelp, received a response within a few minutes, and had an appointment scheduled within the same day. Our customer service rep, George, was extremely responsive. Our appointment was for a virtual walkthrough of the project (shoring up 11 posts that are wobbly and replacing a gate). After showing George each of the things that needed fixing, we sat with him (still virtual) while he entered our project details into their system and generated our quote. George was great, repeated everything we discussed to make sure he had the details correct. We were very impressed with the process and with George. Ultimately, we chose another company to do the work, but that decision was based on factors other than the sales process or the price (the price was comparable to most of the bids we received). read more

Quoting process is professional and excellent. It's time efficient and no waiting around. I opted for the video quote option and it was all don't in real time. This was much more efficient than having to wait for someone to show up. It's great that a company uses such great modern technology. read more

I couldn't be more pleased with my Ergeon-crafted gate and experience. The whole process--from initial contact through build, installation and project wrap up--was efficient and seamless and, as a result, quite enjoyable. Working with Daniel to translate what I wanted into a design and quote was a reassuringly pleasant experience. I really (REALLY) appreciated the level of detail (visuals included) of their quote, not to mention the reasonableness ($$ wise) of the quote itself. There was some back and forth to dial in the details and problem solve around potential challenges, but Daniel was a game and responsive collaborator throughout the process. It would be difficult for me to say how Ergeon could improve on this level of service. Once I signed off of the design and quote, Daniel handed me off to Joan, my highly capable and communicative project manager, with whom I stayed in close contact throughout the rest of the job. She quickly booked pre-installation site visits, PGE dig permitting and then the install itself. As I had questions throughout the process, Joan was always quick to respond by text or phone. Come install day, Saul and Daniel (Daniel No. 2 ) made quick work of building (on site) and installing my gate. I really appreciated (and appreciate!) their attention to detail and their closely adhering to the spirit of the design. I'm very happy with the end result. It looks great and is easy to open and close. It's such a big improvement over what we had and, as a result, has earnestly been a not-insignificant quality-of-life improvement. I'm already dreaming up where else I can get the Ergeon team to help. Oh, and for what it's worth, the whole process--from initial contact through installation--took less than 4 weeks. read more

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It's been my experience in this day and age that customer service has gone to the waste side! Ergeon (Chris specifically) went above and beyond to help accommodate our unusual neighborly situation. I would highly recommend this company and will definitely be using them again in the future. read more

Great, communication, customer service and value! Enjoyed speak with the representative about my project!

We had a great all-around experience having a backyard fence installed by Ergeon. Rene explained the various materials and designs that were available. I never felt pressured to buy a more expensive product. It's was more of an educational process than a sales pitch. The measurements, bid, and approval process was easy and timely. Project Manager Nestor took control and kept me informed of scheduling and the process. He was readily available for any questions that arose. The three-man crew was prompt and professional. During several decision-making stages (e.g., gate placement) I was consulted to ensure my choices were clear and carried out properly. The follow-up ensured that I was satisfied with workmanship and cleanup. I highly recommend Ergeon as a quality company that delivered a well-made fence at a fair price. read more

Ergeon - North Fence next to nice neighbors - Fences & Gates Near Me - Oakland, California

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What can I say, our old fence was tired and needed to be replaced. We contacted Ergeon and had a great experience working with their team. The online fence building tool really allowed us to fine tune our needs while providing us a solid understanding of materials and cost. Jose was great and worked hard at setting up expectations and outlining the process. From start to finish our project was done in about 10 days...with only 3 of those days being actual production. When all was said and done, we are extremely happy with the end results. The only area of the process that could use improvement would be the communication between the installers and the end client. Because the installer team did not speak english, it was very hard for me to communicate directly to them, provide detailed instructions, or make any inquiries. I would never ask Ergeon to hire only english speaking workers, however I would recommend you have someone from the Ergeon team (maybe the project manager) onsite, in only to help facilitate any necessary translating. This hurdle made the process unnecessarily long, as we ended up wasting quite a bit of time, simply translating instructions via cell phone and going back and forth with the home office team. As mentioned before, the end product is well made, looks beautiful and falls in line with what our overall expectations were. We would recommend Ergeon and will use them again in the future, if the need comes. read more

Ergeon - Fences & Gates Near Me - Oakland, California

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I hired Ergeon to add a trellis to two sides of my house and to replace a rotten post. The quote was produced quickly, was detailed and very reasonable. It was easy to schedule and the project manager was an excellent communicator, scheduling quickly and messaging me directly to make everything extra simple. They did an excellent job and I am very satisfied with the work they did. The new trellis looks great and the replacement post is sturdy and well-installed. I would highly recommend Ergeon for any fence or outdoor construction needs. read more

Initial talking was good and they would help sort things out with neighbor. They switched soooo many PM, ended up they sided with neighbor (because they pay for more scope) and requests additional stuff from us, and then after service is done, they ghost. Been chasing down for documents, but ignores me. Too bad, I was going to keep using them, but is disappointed afterwards. read more

Adrian, listens well on what I want for my gate. He's very friendly and accommodating.

A 33' length of redwood fence blew down in a recent windstorm. After requesting bids from 5 companies (4 responded), I selected Ergeon for their professionalism, their reasonable pricing, and their excellent customer service. Using photos I provided and online aerial imagery, their customer service rep Kelly was able to provide an initial quote. With a follow up phone call and a few texts, she provide me with pricing for some options I asked about. I signed the work agreement on a Wednesday afternoon. By the following Monday evening, the job had been scheduled. Ergeon scheduled a dig permit for me and the utilities were out two days later. That Friday morning, the 2 person crew arrived and were finished building the 55' of good neighbor fence by around 2:30 p.m. (I replaced other sections of fence to avoid another failure). They paid particular care to pouring and working the cement, which I appreciated greatly given that was one cause of the previous fence failing. The crew cleaned up the area thoroughly and hauled away all the material. Most construction jobs are disruptive and take up too much time. Ergeon really made the process as simple and efficient as possible. Great service from first phone call to project completion. read more

Ergeon - Fences & Gates Near Me - Oakland, California

My fence turned out beautiful. We had some bumps on the road due to some administrative mid steps but I appreciate Omar's customer service and the hard work done by the worker who completed my fence. I was not home the entire time the project was being done and the worker too great care of both my neighbors and my property. read more

I just purchased the home and the shared fence with neighbor is already broken and needs a new fence. We have quoted a few companies and Ergeon has the professionalism, quality, and scale compared to other firm. While the price may not be the cheapest (but still very reasonable), my neighbor and I chose to go with Ergeon because of the quality from past work that they have done. Also Ergeon has source higher quality wood than competitors. The whole process was easy. Installer come and he's super friendly. The work is done very well. We had a front wooden gate installed by previous contractor that was too long and scratching the floor when open, the installer go beyond the ask and help trim that gate a little bit as well. Definitely recommend Ergeon to others. read more

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The new addition to our fence is great! This was my first task as the new HOA manager of my condo unit and Ergeon made the whole process easy! They had great communication, an amazing price, and the work looks amazing! not to mention they were able to squeezed us in a week earlier as an availability opened up... and they thanked me for being flexible about it. I was extatice to get it done sooner. Overall, the experience and completed work was great and the condo members are also very happy about it. Essentially this review should be 20 stars! read more

Ergeon - Fences & Gates Near Me - Oakland, California

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Ergeon built a fence for me (which was done well and at a reasonable cost) a few years ago and I recently asked for a quote for sealing. They were very responsive to my request and came in below all other quotes. They have excellent customer service and would recommend folks to check them out. read more

Very professional, provided a quick quote and got the work done quickly, quality of work was excellent.

Javier is incredibly helpful and knowledgeable, an absolute pleasure to work with! Very responsive and friendly.

Good service and great price. Quick online quote. 110LF. Done in 2 days. They accommodated payments from all 3 neighbors.

We reached out to Ergeon to put a secondary fence in our backyard. The entire process from start to finish took a few weeks. Their pricing was very competitive. They kept me informed throughout each step of the process. The installers were very professional. They were able to finish the project in one day, despite the fact that we had a down power line and no electricity for most of the day. We are extremely happy with the finished project. Would definitely recommend. read more

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Everything went well. I had issues with 6 fence posts and Miguel, project manager along with Rosendo came to fix the problem in a timely manner. This is exactly why I chose Ergeon for my fencing needs. They stand behind their company. All four sides of my property was done by Ergeon and extremely happy with them. I would recommend Ergeon to all. Loyal customer. read more

We contracted with Ergeon for 2 fences in our yard in Berkeley this year. Ergeon worked with us and with 3 different neighbors to spec out an acceptable good neighbor style fence at a very reasonable price. They billed each neighbor separately so we didn't have to deal with paying the entire bill and then collecting from the neighbors. Ergeon contracts with local crews that specialize in fence building. The crew showed up on time and finished each fence in 1 day, including demolition and removal of the existing fences. The quality of the materials (redwood boards with pressure treated posts) and workmanship were high. We have a large redwood tree that is encroaching the lot line and the crew worked with us and the Ergeon project manager to figure out how to build around the base of the redwood tree without leaving any gaps. All in all we were very satisfied with the communication, efficiency, cost, and overall quality of our fences. read more

Ergeon - Clever solution to working around redwood tree and leaving no gaps in the fence. - Fences & Gates Near Me - Oakland, California

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Had about 25 feet of fencing that was badly in need of repair. Ergeon had a very easy estimation process and provided a really fair estimate based on my measurements. In fact, the original estimate expired and they could have increased the price due to the rise in lumber costs, but they didn't--they honored the original estimate. They were able to schedule the work fairly quickly (the other companies I received estimates from had delays) and execution was extremely quick. The team was extremely professional and careful. They came onsite and replaced the fence within 4 hours. New fence looks great! read more

This is a mixed bag. We hired Ergeon to replace portions of a back and side fence that was destroyed by the storms. The response time was very fast and the communication was excellent. Their main office people were friendly and responsive. Then we had the onsite inspection which went well, I had thought, but there was some miscommunication as to placement of the fence. We had stated we wanted a "good neighbor" fence with alternating panels, but I guess it was misunderstood. When the work crew arrived, they were friendly and courteous however no one spoke English and neither I nor my neighbor spoke Spanish. I tried to explain about the alternating panels and thought they understood. And my neighbor wanted to make sure the new fence was flush alligned with the existing old portion. Well, neither one of these worked out the way we wanted. It was later explained that alternating fence panels was not in the contract and would have cost extra (which we would have paid). The allignment of the fence (mis)happened when one of the installers asked which side should the metal bracket go on. He couldn't explain what this meant when i asked him (didn't speak any English other than some simple vocabulary) and it seems that this effected the alignment issue. The fence itself was done nicely and looks fairly good. The installers seemed competent at their craft. If they could only communicate in English!!! My recommendation if using this company: they seem reliable and responsive, BUT make sure that every last detail, without exception, is made crystal clear at the onsite inspection and is included in the written contract. Also, ask that at least one of the installation crew speak fluent English, or at least have an English speaking supervisor on site for the first few hours. If we had done this, the review might very well be 5 stars. read more

Requested for quote on my backyard.. so far.. response time has been great. Kelly was very helpful. She is very professional and answered all my questions timely. Can't wait to see how my quote will be and hopefully use them.. read more

Ergeon's phone video estimate process was very good. Saves time and gas. Good service.

Ergeon has done three fencing projects for us and they've all been fantastic. The work they do is beautiful and we couldn't be happier with the new fence. read more

Ergeon - Back fencing and the right side fence both done by Ergeon. - Fences & Gates Near Me - Oakland, California

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WOW WOW WOW!!!!!! My husband & I have been talking about redoing our fence since we moved in! Finally got the motivation to start calling around for quotes. My friend wanted to help me, because there are so many options in the Bay that all come highly recommended, I was a little overwhelmed. She sent me Ergeon & said only two things matter - reviews & pictures. After speaking w 5 fence companies - felt confident with another, but decided to go with Ergeon because of Daniella. Daniella was my first point of contact & she was thorough! We had a series of conversations & video chats of what I wanted. She is a fantastic representation of stellar service, especially with a big project like this one. No matter how indecisive I was she never seemed annoyed or short, she was patient, encouraging & kind. Teresita was my project manager, didn't get to work w her as much but am sure she's just as lovely! Sam was my first in person visit!!!! LOVED him, appreciated that he gave his opinion - in sales I think too many people rely on asking vs suggesting. When asking someone who has no experience or understanding of the opportunities - it's not productive. He suggested & made me feel confident that he was knowledgeable! Day of project! Guys were FAST & friendly! Thank you Ergeon for making this our first big home purchase!!!! It was worth the wait! read more

Thank you so much about my fence. I love itIt's simple and I just need to paint it with my favorite color. Job well done Johnathan.Reyes

Had I known this company is just a call center that then sub-contracts to local contractors, I would not have used them at all! I see others also believe that their customer service is lacking. I had to call them to follow up on dates for the pre-install visit, installation, etc. And when I wasn't happy with their sense of urgency and workmanship, it would take days, if not weeks to reply. The reason I didn't give them 1 star is the subcontractor who did the work actually tried to make sure I was happy. I will NOT use again and recommend that you look for the companies that will actually not subcontract their work to others. read more

Chris their key account manager was very responsive! We were in preliminary stages, but Chris was very responsive, and the price quotes were very clear and timely. Thank you! read more

Slow Service, Shoddy Work, BAD (The Worst?) Customer Service Earlier in the year, our fence blew down in a windy storm. Not knowing who to contact, I turned to Yelp for recommendations. I settled on Ergeon Fence Co., due in part to high review marks, and a high tech virtual fence builder option on their slick website. I made requested a quote on their website, after selecting what style, height, wood selection, etc from their website. I was contacted by Orlando a few days later. I was uncertain on the style differences & requested another estimate. How can I best put this? It was a total mess. Instead of changing the option I wanted updated, he forwarded an estimate for a different style fence. I asked for another updated estimate, and wow - I got one for a totally different style of fence. Was this a joke? I pretty much gave up and just went with the estimate he gave us - even if it wasn't what I wanted. BTW- it took DAYS in between estimates. After agreeing to have Ergeon do the fence, I was immediately contacted by Orlando asking me for a 'personal favor' to post a positive review on Yelp for his supervisors to see. Sounds super shady, right? I did not & waited until the job was complete before posting a review. Okay - after seeing the numerous red flags from just getting the estimate (I should've run at that point), their price was reasonable and the style looked fantastic from the website. Now's when they fell apart. I dealt with their local contractor Roderick who seemed uninterested in doing the job. My money is just as good as anyone else's right? I felt like he was dragging his feet (days & even weeks between his email replies). Not good. Needless to say, it was a little over a month from when I agreed to have them install the fence (a basic single length, mind you), and the time they completed the job. When they did "finish" the fence installation, there were several trim pieces missing, shoddy gaps between boards, overall 'crude' construction methods. I contacted Roderick about the issues immediately after the fence was put up, and he has yet to have the trim pieces put in. After paying the bill it was like they disappeared. Poor customer service. Dealing with Roderick was like dealing with a 10 year old. Several times, he gave me excuses why it was taking so long to have the job scheduled... illness, trucks breaking down, the weather. A total joke - I have the good mind of writing a detailed letter as well as forwarding all the email communications to Jenny the Ergeon CEO. Bottom line is you get what you pay for. Yes, Ergeon was by far the most reasonable quote we got - by a few hundred dollars maybe. Would I pay another fencing company the amount I saved to do the job in a timely & correct manner with no trim pieces missing, and good communication and customer service? In a heartbeat. Dealing with Ergeon was stressful, far from easy, & painful. There are better places that deserve your business. Steer clear of Ergeon - don't be fooled by their slick website. Inept, poorly trained, unprofessional. STAY AWAY. read more

Mario was great. Provided a quote quickly and constant follow-up on our project. Quote was very detailed and easy to read.

I was thoroughly impressed with the convenience and ease of Ergeon's state-of-the-art remote quoting tool as well as the helpfulness of their representative Carlos, during the process of receiving a quote for repairing my fence that collapsed during a storm. Their commitment to transparency and quality service is evident even in their quoting process. Although I did not choose their service, I would still highly recommend them to anyone in need of fencing repairs. read more

Very Professional from start to finish. Very respectful and polite. Beautiful install done with attention and expedient. Very pleased with experience and highly recommend. Ergeon knows their business. read more

I wrote an earlier review that left me somewhat ambivalent about this company. I want to emphasize that the end result was excellent, the process of getting there not great. Afterwards Ergeon reached out and really listened to my concerns and offered considerations for my many hours spent trying to get the job done. I want to stress that the project ended up SUBERB. Best advice is hang in, ask LOTS of questions cause you're dealing with a virtual company and all should work out. read more

Kelly helped provide me with a few quotes on lawn products and was very responsive to my questions about grass options. Very professional

Although our project has not started, I wanted to take a moment to acknowledge the amazing customer service and support that I've received thus far. Mark Gaitan has been absolutely amazing. Step by step he has walked me through this unfamiliar process and made it easy to understand. He has answered all my questions, and I have plenty of them, and has given advice on how to approach neighbors on the upcoming project. I should mention that my neighbors are not the owners of the home, so there was an added level of challenge. Can't wait to see the finished product! read more

Our backyard fence was knocked down in a recent windstorm so we contacted Ergeon to have a replacement built. They were responsive, the quote was very fair, and they were able to complete the entire project from initial quote to final build all within a week, including obtaining a dig permit, removal of the old fence and clean up. They were very professional and helpful the entire way - I would definitely recommend them and hope to use them again in the future! Thanks Josh read more

Ergeon - Fences & Gates Near Me - Oakland, California

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From my first call thru all the ever moving parts of my landscaping project Ergeon was very helpful and easy to work with. Customer service was great !!! read more

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