called the company because I had no heat from the zone in my house. They sent a technician out off…read morehours and he said I had a faulty thermostat. So they replaced it and said that would fix the problem. Well it didn't. 3 days later I still had no heat in that zone. Once again I call them and the same technician comes out and now tells me I need over $1000 in new equipment. The next day they send out a technician to replace everything they said I need. The next 2 days, still no heat. I call them once again and now they tell me I need an electrician to do rewiring. They strung me along for over a week and kept charging me for all their service calls and unneeded parts. I finally got someone else who fixed my problem right away. Would never recommend using them.

I can't say thank you enough to upstate energy! It was the hottest day of the year and I was in…read moresearch of someone to please come look at my ac that was failing . I called upstate energy and even though I wasn't a client yet they understood the severity of my situation and came out in a very timely manner. The technician was thorough and friendly and walked me through the issues. Everyone was super kind and friendly from calling the office to technician! I would highly recommend upstate energy to everyone and anyone !

Rapid reply. Tech (Jeremiah?) knowledgeable and flexible. As far as value, expected results but at…read morea premium price.

They came within a few hours. Very affordable, no hidden fees. Matthew was very professional and…read morefriendly. Would hire again.

Initially they were good. I paid cash and then was approved for being billed. I called to schedule…read morea delivery and was told I had to make full payment as well as the upcoming payment? I was told it was because the Corporate office said I was taking too long to pay?? Then why send an invoice for me to make payment. There is nothing written that said it has to be paid in full? It just deducted the amount I owed. Not to mention, they didn't even let me know this until I called. That to me is not good business. It is March and you need heat? So the money I was going to pay them, I need to now use to pay another company for oil. I found out after calling 10 different companies, they are one of the highest rates for oil. The rate Abbott & Mills gave me was $404.4, and I was able to find Depew with a rate of $379.9. Big difference when you need at least 150 gallons to fill.

Abbott & MIlls had been a good company but of late, I've had nothing but trouble with them. I had…read moresome problems with my boiler and was told after each visit (three of them), that the problem had been taken care of. I had to take off work for each visit which resulted in nothing. I called an independent heating contractor and he took care of it in less than 30 minutes! I asked Abbott & MIlls for some form of adjustment giventhe circumstances, and after several phone calls over the last 6 months, nothing has been done. I'm out more than $600 plus three hald days of work. The heating contractor said it's best to use a company not selling you oil. I'm taking his advice from now on!

First replaced my expansion tank. Then came back and serviced my boiler. Then had to replace the…read moreoil line that was leaking. Always a quick response. Informative. And never feel like I'm being gouged. Highest recommendation. ​​

What can I say, Rick Stevers is the BOMB! From the first time he was in the house to do yearly…read moreservice on our old boiler I was super impressed with the depth of knowledge and experience Rick had. I always ask a lot of questions to contractors in the house, I want to know how things work. Rick explained why it was always SO hot in our boiler room. When we decided it was time to replace our almost 30 year old furnace there was NO QUESTION that we were going to have Rick do the install. He gave is estimates on a budget and a premium unit, and his prices were very competitive. Rick programed the new system for maximum fuel efficiency. He expects we should use at least a third less fuel going forwards. I can not RECOMMEND this HVAC specialist highly enough!

I've had great interactions with Wallace Energy. They are attentive, on time and never leave us…read morewithout oil. Each time we had a hot water issue, they were there (even if it was late at night) I'm very pleased with their service since 2023.

Contacted them and scheduled an appointment for a sales rep to come to evaluate existing boiler…read moreand submit estimate for replacement. Sales rep NEVER showed or called. Twenty minutes after scheduled time I called company twice. First call I was put on hold after explaining why I was calling and then disconnected. Second call, after explaining again, I was again disconnected. I then proceeded to company website and submitted a statement explaining again. Four days passed and NO follow up! Went back to company website and submitted another statement. One week after scheduled appointment and not ONE attempt by sales rep or anyone from the company to reach out. Needless to say, they made it easy for me to exclude them from any future services they may offer. Lisa Peterson Walden NY

We needed an HVAC contractor to look at pool heater. They were responsive and professional from…read moreinitial contact to finish. Nice man, I believe was the owner, George, came as scheduled and with a few minutes determined why it wasn't working and rectified the flow issue and it's fixed. Price extremely reasonable as well. I highly recommend them for all your HVAC and plumbing needs ! Everyone I dealt with very nice and professional!

Jesse Dahlquist came and got our old Sanyo mini-split working. He was professional and meticulous…read moreand spent more than an hour checking to make sure everything was working. We knew there was a slow leak. He recommended against spending more time and money trying to locate and fix it. We appreciated his honesty. He put in a pound of R22 refrigerant and said this would be good for at least a couple years. He would come back and recharge it again if we needed it.

We have had great experiences with Dahlquist Mechanical! We have had multiple issues with our new…read morewater heater (which they did not install) and they were so patient working with the manufacturer and within the constraints of the warranty. They had to make many trips (through no fault of their own) which they did until the issue was fixed. We have also had them do routine maintenance on our water system and they have been responsive, honest and affordable. Highly recommended!

Trevor knows his stuff and has helped us with our problems on several occasions quickly and…read moreskillfully. He is thorough and explains everything well. Price is always better than fair!

After speaking with TT on the phone they were out the same week to install a toilet, a sink, a gas…read morerange fitting, and rectify a water heater safety issue. Both Trevor and Fred were very professional and personable. Trevor took the time to answer questions and concerns with the requested tasking and even walked around with me to discuss air conditioning resolutions for our house. The bill was very reasonable, and the quality of the work was even more impressive. (They took a little extra time to fix a small leak on the sink after the initial install). This was probably the best plumbing experience of my adult life, these guys were awesome can't recommend enough! Oh almost forgot, earlier in the year Trevor found a small gas leak on a union to my furnace during a kitchen remodel in my crawl space and fixed on the spot. He kept my wife and I safe and probably saved us thousands with Central Hudson!