Can I give this company a 0 STAR? I took my car in because the check engine light came on and it…read morewas smoking -- clearly something serious. Instead of focusing on helping resolve the issue, it felt like Smart Auto Care was looking for the smallest possible reason to deny my claim. From the beginning, the process felt more like an investigation against me than support for a paying customer. Rather than trying to work toward a solution, they seemed focused on technicalities and fine print. In the end, my claim was denied, and I was left dealing with a major repair on my own. When you're already stressed about car trouble, the last thing you need is to feel like the company is working against you. Based on my experience, I wouldn't recommend Smart Auto Care. Make sure you read every detail of your contract and don't expect them to give you the benefit of the doubt. I tried to find a solution and find the middle ground but they are not willing to work something out! DO NOT ASSOCIATE WITH THIS COMPANY!!!!

The good: - They did cover a few things they were supposed…read moreto after some hounding from the mechanics. The bad (an abbreviated list): - When we really needed it for a failed engine still in the warranty period and mileage, the claim was denied because the head gasket developed a small leak that ruined the engine over time, and it wasn't a "lubricated engine part" that failed. Also because the mechanics, after months of waiting, installed the engine before the warranty company rendered a final verdict (which was going to be a no anyway), they also denied the claim on the basis of "breach of contract." - They make up their own numbers and decide what they will theoretically compensate based on those arbitrary and fictional numbers. The actual cost of the repair(s) is irrelevant. - They are absolutely awful for the people who have to actually call them (the mechanics), earning a "worst warranty company I have ever had to deal with in my years as a mechanic" comment from one of them. *Hours* on hold, no responses, etc. - They constantly move the goalposts for what is needed for proof of damage and repair. Can't just send photos, they'll probably have to fly an inpector in so their denial is even more expensive for the vict--er--customer. - They charge you for the work they require in order to determine if they will cover the repair, meaning when they say no it will cost you additional hundreds or thousands of dollars (thousands in our case). It would have saved us a lot of money not to file the claim on our engine when it went out. - They drag their feet and waste hours and hours of the time of the people who have the unfortunate obligation of dealing with them. - Because they are so slow and terrible to deal with, days' worth of repair turns into weeks, and weeks' worth of repair turns into months. If you have a personal fleet, and all the time in the world, maybe that wouldn't bother you. - Their interest is not in customer care in the slightest, but entirely in maximizing profits. Ethics don't exist. They're actively looking for any reason to deny claims, especially if they've paid anything holding up their end of the deal in the past. - They habitually say they will cover this or that, and then go back and change their mind. They did this multiple times across different repairs and claims. - In the end, this warranty cost us more than it was worth, and that was even after they covered some of the smaller repairs. I could go on with further issues, but this short list should explain it well enough to make the point. - In summary: Just burn a pile of money instead of giving it to this "business." At least that is kind of fun to watch, and you're not helping scammers operating under the guise of legitimacy.

I cannot say enough good things about Alliance Insurance Agency and working with Bret!…read more He explained my coverage in a way that no insurance agent ever has before.. For the first time, I truly understood what I was paying for and WHY it mattered. Bret spent so much time making sure everything was properly covered. Through that process, I learned I had been under insured for years while actually paying more for less coverage. Finding Alliance Insurance was truly a game changer! Customer service cannot be beat, and Bret's ability to compare multiple companies and rate costs is awesome. Highly recommend!!!

Bret Byrd helped my family choose a home insurance company and plan for our new home and he did not…read moredisappoint! From the very first interaction he was personable, informative and respectful. He searched through every outlet to find us the best company and then personalized the structure of quotes to our need specific on home type and location and even was able to work numbers to ensure we have the best possible fit for our situation. If you are looking for a stellar rep thats not afraid of doing the work and then some to satisfy your needs, Bret is the guy for you! Will be sending any and everyone his way because this is how your business should be handled, with care and respect!

Skylar was fantastic to work with throughout the insurance quote process. She provided competitive…read morequotes, took the time to answer all of my questions thoroughly, and made sure I understood my options without ever making me feel rushed. Her responsiveness was outstanding. Every question or request was handled quickly and professionally. She made what can often be a stressful process simple and straightforward. I highly recommend Skylar to anyone looking for knowledgeable, responsive, and customer-focused insurance service.

Bradley Lindenberg at Royalty Insurance has been outstanding with providing insurance information…read moreand took the time to explain the options we have. We were able to disconnect with our current insurer of 17yrs. We would not have made this bold move if not for Bradley's assistance. He is very responsive with clear communications and maintains professionalism throughout the smooth process. I highly recommend Bradley from Royalty Insurance and I have already recommended my family in Houston to contact him for any insurance needs.

AMAZING, PROMPT, HONEST SERVICE! HIGHLY RECOMMENDED! I was shopping for car insurance and Aaron's…read moreteam responded promptly to get details about my cars. The agent got back to me right away letting me know that the rates that I had with my current insurance were good, and I did not have to change insurance carrier. The agent even gave me tips on how to reduce my premium further in the future by increasing certain aspects of coverage that insurance companies look at to reduce rates. I really appreciate the honesty and fast, friendly service and advice. If I need to change insurance, I know that the Phoenix insurance team is honest and trustworthy.

I've worked with Jason, at "The Phoenix Insurance" for many years. I started out with a motorcycle…read morepolicy and soon after switched both my homeowner and auto policies over to him. Can't say enough good things about both Jason and "The Phoenix Insurance." Very professional, and he's always gone the extra mile for me to find the best possible coverage with the best possible rates. Highly recommend that you give him the opportunity to earn your business.

Staff is helpful and super friendly when needing to find the right insurance plan for me.read more

I had amax for three policys on my last one the person forgot to take pics of my car and after two…read moreweeks my policy cancelled amax failed to notify me til after my accident and has done nothing to fix it

I just want to let everyone know that as you receive your insurance policy don't walk run to see…read moreAnna Nguyen and have take the worry out of shopping. Anna can help you find the right Home and Car insurance. Please don't hesitate to call her. Anna is the one.

Searched with many different providers and had a huge headache trying to figure out how insurance…read moreworks- was lucky enough to be referred to Andrew and he explained everything thoroughly and clearly and got me the best pricing I could find. Excellent service - highly recommend!!

First thing First, dont be manipulated by stars and…read morereviewes like was they (Andrew) have no respect for you! you are not even allowed to comment or talk, for what you need complete disaster company im so glad i stoped doing business before i even sign a paper they recommend their own contractors that are even shadier than themselves i cant even discribe how rude and unprofessional these people are. imaging you want to tell them the converage you need but, they tell you "dont tell me anything, i know what im doing" so if u want to do business with them, best of luck. in my case, there are better and more profession and more kind people to deal with than these guys,

Ryan was simply OUTSTANDING! He did a great job understanding my needs and working to fulfill them…read more I Highly recommend!

Robbie is the best! He always impresses me with his prompt service. He make everything easy for me…read moreas a client. I own several night clubs, which are not the easiest to insure, and he places the insurance with competitive carriers with good premiums and good ratings.

We have had John and his team as agents since 1997. If you're looking for a team that will always…read morebe in your side you've found them. Over the years we've had to use them several times and each and every time I have felt that they take a personal interest in our claims. It's like having your best friends helping you out at a time you really need it. Hard to find this kind of team these days. Our son recently bought his first home and it wasn't even a question where he's go for his insurance needs.

Excellent service the most trusted closing company the staff so humble and professionalread more

Tommy Cháu Allstate the service was great I referred friends they all like it . Thanks for your…read moreoutstanding service

The insurance company that totally has your family's needs and wants that a family needs to have in…read morethe future.. Your home , your vehicles, your health as well as dental it's a one stop shop for all...