This business is very unprofessional!! I was looking for a…read morenew aesthetician due to my old aesthetician moving and decided to try them out based on the reviews. I booked my appointment for 4/24 at 6:30pm. It took me 32 minutes to get here, including finding parking. I walked to the door and realized no one was at the location. I knocked, and called several times, NO Answer!!! After the fifth call, I finally got a text message. The message basically stated that she had an emergency and could not do my appointment. I did not receive a phone call or a text message telling me this prior to getting to the business. Then you text me instead of answering the phone. Very unprofessional!!! I expressed that no one even contacted me before coming here. I would love not to have driven here and burn gas, because gas is not cheap!!! She said that she did NOT have my number saved and could not reach me, but I made the appointment just the day prior and she asked me for my number so whose fault is that? I honestly think she messed up, and got her days mixed up when she booked my appointment, because on her door the hours of operation for today are from 10 AM to 5 PM, remind you she made my appointment for 630pm. I also noticed that any other day she usually opens till 8 o'clock so I believe she just blatantly forgot about me based on this..... Nevertheless, she's unprofessional, and I will not go back to her, and I will not recommend her!!!

I had a wonderful waxing experience here recently. Corinne was efficient, friendly, and gave me…read morewhat was possibly the gentlest wax I've ever had. She uses soft wax (the kind removed with strips of cloth), which I think is less painful, and it was warm but not hot. Overall, just a very positive experience. The studio is one door down from Dangerously Delicious Pies on the Square, so street parking is usually not an issue. It is on the third floor of the building and I don't think there is an elevator, so beware of that if stairs are a problem. I also got an amazing deal through their website, which had a half-off deal if you pre-paid. I believe they also do Groupons sometimes, so look out for deals!

have been a loyal client for over a year at the Boston Street location and have made it very clear…read morethat I only see one person in particular for my services, which is common and reasonable given the personal nature of Brazilian waxing. Despite this, the last three appointments have been mishandled: 1. I was incorrectly booked with someone else, despite my clear preference. 2. I waited nearly 20 minutes past my rescheduled appointment the next day before having to leave. 3. Today, I was notified once again of an issue with my appointment and offered another reschedule. I am thoroughly confused why the Manager would book me when my requested person isn't in?? This has now cost me significant time, trust, and patience. Being offered other estheticians after I've made my preference known is not acceptable for this type of service. This is completely unprofessional, negligent and a poor representation of this corporate brand.

QUALITY VARIES DEPENDING ON THE TECH. I had a very nice but inexperienced tech miss some spots. I…read morecalled in and the receptionist was really nice booked me for a free touch up same day. When I came in for the touch up the new tech was honestly pretty rude and ended up saying she couldn't even get the hairs left behind. Overall pretty disappointed in this service.

Went to ideal image for cool Scultpting they have so many awesome services there they were very…read moreinformative and showed me hands on how it works and what's the difference between fat and sagging tissue and let me know if I was a good fit for it . I seen awesome results that can come from it . The process is super easy. And they offer payment plans with was great . Staff was extremely nice and educated with explaining . Also the office was very clean . I would recommend them for cool Scultpting and other services like Botox and more . Five stars I give them they walk you through everything

This place is a scam, I've been trying to get an appointment with them for laser hair removal for…read moremonths now and they can't fit me in ANYWHERE... Not to mention that over the summer they canceled an appointment on me without informing me, I was sitting in their waiting room for over an hour until someone finally came out and asked me what I was waiting for. Then I was finally informed that my appointment was canceled the day before... but I was never informed!!! DON'T TAKE ON MORE CLIENTS IF YOU CAN'T HANDLE THE ONES WHO HAVE ALREADY PAID!!!

Ajita has done my eyebrows twice now, and she does a phenomenal job. Upon entering, I am always…read moregreeted with a warm and kind welcome, and she's always ready and available to assist. I normally get an eyebrow cleanup and tint. Don't be alarmed if the tint is really dark for the first few days, by the third day, the tint settles and the color isn't as dark as when you first walk out of the shop. I am so happy I found this location and will definitely continue to come back. The pricing is also very fair and reasonable.

I almost fell asleep in the chair! The best threading experience of my life. Not rushed, no rough…read morethreads, gentle, she listened, she's passionate. Thank you Ajita!

I had a great experience at this location. I usually go to another branch but this one is closer…read moreand they were able to get me in relatively easily. I worked with Jordan who was skilled and gentle - I got laser hair removal and I was comfortable the entire time. I will go back again!

The service was great, I felt at ease during my treatment, the staffs were great, I will be getting…read moremore services done with them. The clinic is really clean and nice too.

I've gone here only a few times but for the services I got, I wouldn't think about going somewhere…read moreelse. They recently moved to a new location and it's so nice and relaxing. The staff there are very welcoming too. I went there for a wax and my first spray tan. I called them a few different times to ask questions before my appointments and they were able to answer any question I had and make my nerves go away!

10/10 Service! I was…read morevisiting from out of town for a cruise and needed a little help with my bikini area before setting sail. Online booking was quick and easy, and I appreciated being able to share additional information ahead of time so they could better tailor my service. From the moment I arrived, I received a warm welcome. The service was efficient, yet I never felt rushed. I got exactly what I asked for, and the experience exceeded my expectations. Chloe was fantastic! She has such a friendly demeanor, and her expertise was immediately evident. She minimized discomfort, and our fun conversation was the perfect distraction. When I return to Baltimore, I'll definitely be back to try some of their other services. Locals are truly lucky to have such professionalism and charm right in their city. I'm officially ready to rock my itty-bitty bikini and cruise away! Highly recommend Chloe and her team!

I got a new full set of Gel Nails. I asked for a Unicorn Chrome Powder for the finished look with…read morethe sheer pink base! It looks so pretty when the sun hits it. Love, love my nails! Will be coming back!

I traveled 30 minutes here and Kim made it all so worth it. Her nails are dipped and bright and…read moreready for Halloween. My horrible stories about past nail experiences were all obvious in my nail beds and she didn't hesitate to soothe my nails with her 30 years of pure love for nails. So when I asked her- did she do her own nails and she said yes, the detail of the nail art wasn't my biggest wow, it was the evenness of the paint strokes that wowed me. Her nails looked like press ons. Sold! She took her time, filed, clipped, clipped. Filed excess powder off for even distribution of the powder. No rush just pure passion. The appreciation is priceless that I have for her work. Kim my nails thank you sooo much. See you in a few weeks‍ -Bee

I've been going to West End Studio for over 20 years. For a few years I lived out of the area and…read morehad to go somewhere else and it was a nightmare. I live 30 minutes away and have to pay tolls to get to the salon but I won't go anywhere else. The salon is really nice, clean and everyone's friendly. No one can color and cut my hair like Victoria!! She's the best!

Victoria is the best. plain and simple. I Can't put into…read morewords how much faith and trust I have when she's cutting my hair.