Dr Basha seems like a very nice physician and his business seems ok. However the radiography tech…read moreat this location is rude, a liar, and unprofessional. I realise people have bad days but common. If you can't be professional with a patient you are in the wrong line of work. The front office staff appear to be intimidated by the radiography tech's demeanour and attitude. Dr Basha really needs to take a look at what is going on at this office and make some necessary adjustments to better fall in line with his business and professionalism.

Dearborn location sucks. Almost every employee looks miserable and have poor manners from the front…read moredesk to the radiology technicians. I let that go but when I called for results the front desk gave me the run around, put me on hold, hung up and then transferred me to royal oak location because they were closing soon. On top of that my surgeon said basha is not the best place to get imaging because they rush things and do not get the best imaging prior to surgery.

I had the pleasure of visiting the RMI office again, this time for my yearly mammogram. Of course,…read moreI was a bit fearful, last time the tech squeezed the living lights out of me, I was tearing up so I had pumped myself up. I mentioned this to the new tech, and she was shocked at how painful it was for me. She said it isn't normal for it to hurt. Fun fact, I did not know caffeine will make your breast tissue sensitive, so avoid it the day of the procedure. After a lively and informative chat, she showed me how the machine actually works and that it's not meant to cause pain. Her name was Carrie and she was a godsend. This time it didn't hurt at all. I left more knowledgeable and empowered.

I wouldn't go anywhere else but RMI, the staff is Awesome and even truly Cares about each patient…read morelike family. Dr. H is one in a Million, the best Physician I've known in 50 years and just like the staff Truly cares about each patient. He's also very understanding, going above and beyond to help, that made my heart Smile. Thank you Dr. H and here's a virtual hug, respectfully. If you need any type of x-ray, ultrasound, MRI, etc., this is the Only place you should try, honestly they really are the BEST. I'd give RMI Ten stars if I could!!

Have been coming to this x-ray center since 1998 and have always had a great experience, but today…read morewas exceptional. Met for the first time a technician named Dani, who was very kind, patient and funny, making the mammography time a very pleasant experience (!) and how many people can say that!? I'm actually looking forward to next year so that we can laugh again!

I needed a mammogram asap and they were able to get me in same day! Unbelievable as every place I…read morecalled had week to two week wait. The report came super fast and the staff was exceptional and so kind! I wld definitely recommend them for any service they provide.

I had an MRI done here recently, and while some staff members were wonderful, the overall…read moreexperience left a lot to be desired. The receptionist was kind at check-in, and the staff member who took me back, showed me the dressing room, and started my IV was incredibly professional and compassionate. If it weren't for her kindness, this review would be even lower. Unfortunately, the MRI tech did not explain anything to me before the scan. As a first-time patient, I wish she had taken a moment to tell me what to expect--the loud noises, beeping, and the movement of the machine. Instead, I had to ask how long the MRI would take, and she seemed unsure, stating she had to check with her supervisor and she just left me in the machine and stated the scan. When she returned, she added contrast without any explanation just telling me not to move or I would have to start all over and left the room without reassuring me or providing any details. After the MRI, I was quite shaken up and I wasn't given any information about when to expect my results. On Monday morning, I called and left a voicemail, as I had never received the email to sign up for the patient portal. I did receive a text link after my call, which was helpful. However, when I politely asked when my results might be ready, the response I received was unnecessarily rude. I wasn't demanding a rushed review--just looking for a general timeframe. Instead, I was abruptly dismissed with comments like: "No idea. There is no estimate. This was JUST done. It was ONLY done on Saturday" etc When I asked if I could pick up the disk, I was met with more attitude: "Well, I don't know why you would. What will you do with that? Do you have another appointment ELSEWHERE?" This lack of basic courtesy and patient communication was frustrating. I completely understand that results take time, but a little professionalism and empathy go a long way--especially in a medical setting where patients may already be anxious. I truly appreciate the kindness of the receptionist and the initial staff member, but the poor communication and dismissive attitude from others made this a stressful and disappointing experience. I would not recommend going here, or if you do, do your own research so you know what to expect.

In April of 2012 I had an ultrasound performed at Southgate Radiology…read more In May of 2012 my insurance company requested additional information before they processed the payment. They sent out four requests for additional information, Southgate Radiology never responded. After that many ignored requests, the insurance company denied coverage. SR then billed me and sent me to collections the same day. I contacted SR and was told nothing could be done about it because it was already sent to collections. Collections told me that they couldn't do anything about it unless SR recalled the debt. I contacted my insurance company (Anthem Blue Cross) and explained everything to them. Two days later I was contacted stating that they got in touch with the appropriate person and got it straightened out. I was then given a confirmation number to reference showing that the insurance company paid the claim. This took until 3/2013. Now it's September 2013 and I received another letter from a collections agency for payment - on the same thing that was paid six months prior! I'd never return to them for anything over this. I make sure everybody I know hears about this and I've advised my family doctor on this so that he knows not to refer anyone else to these people. I'm horrified that a company in the medical field is THIS sloppy with their records and THIS poorly organized!