If I could give this place 0 stars, I would. Whomever is running reception lacks human decency and…read morekindness. She gaslit me about my appointment time, screamed at me on the phone when I asked why she treats people like this and then hung up on me. They won't even have management call me back. The lack of professionalism and bedside manner is heinous. Not to mention the place is disgusting, dirty, and the walls are falling apart. It's unfortunate because some of the techs here are sweet. Update: I'm assuming it was the manager calling me back. She was monotone and less than helpful really. Said she'd "address the situation". Offered to rebook me but I told her I won't be back, my doc will send my referral elsewhere.

From the owner: X-ray Ultrasound and BMDread more

I had the pleasure of visiting the RMI office again, this time for my yearly mammogram. Of course,…read moreI was a bit fearful, last time the tech squeezed the living lights out of me, I was tearing up so I had pumped myself up. I mentioned this to the new tech, and she was shocked at how painful it was for me. She said it isn't normal for it to hurt. Fun fact, I did not know caffeine will make your breast tissue sensitive, so avoid it the day of the procedure. After a lively and informative chat, she showed me how the machine actually works and that it's not meant to cause pain. Her name was Carrie and she was a godsend. This time it didn't hurt at all. I left more knowledgeable and empowered.

I wouldn't go anywhere else but RMI, the staff is Awesome and even truly Cares about each patient…read morelike family. Dr. H is one in a Million, the best Physician I've known in 50 years and just like the staff Truly cares about each patient. He's also very understanding, going above and beyond to help, that made my heart Smile. Thank you Dr. H and here's a virtual hug, respectfully. If you need any type of x-ray, ultrasound, MRI, etc., this is the Only place you should try, honestly they really are the BEST. I'd give RMI Ten stars if I could!!

Not a very nice facility. My interpretation of the MRI by the radiologist missed multiple herniated…read moredisks and that was why I was getting the MRI. Man that I spoke with on the phone about this was super rude and acted completely inconvenienced. I asked for an amended report and they still missed the herniations.

Dearborn location sucks. Almost every employee looks miserable and have poor manners from the front…read moredesk to the radiology technicians. I let that go but when I called for results the front desk gave me the run around, put me on hold, hung up and then transferred me to royal oak location because they were closing soon. On top of that my surgeon said basha is not the best place to get imaging because they rush things and do not get the best imaging prior to surgery.

Have been coming to this x-ray center since 1998 and have always had a great experience, but today…read morewas exceptional. Met for the first time a technician named Dani, who was very kind, patient and funny, making the mammography time a very pleasant experience (!) and how many people can say that!? I'm actually looking forward to next year so that we can laugh again!

I needed a mammogram asap and they were able to get me in same day! Unbelievable as every place I…read morecalled had week to two week wait. The report came super fast and the staff was exceptional and so kind! I wld definitely recommend them for any service they provide.

I came here as a recommendation from my hand specialist to get a nerve test and an MRI. I have…read morenever been to a medical facility where everyone was so nice and friendly. The woman at the front desk was very nice and the three doctors that performed my procedures were very nice, personable and down to earth. If you have any say in where you go for imaging, I would definably recommend coming here.

Rude recorded message when called. Whoever answered were…read morenot Canadian nor could they be understood. Asked for my OHIP number for an appointment 6-8 weeks or maybe more. Well that's not happening and they cannot be trusted with this kind of information up front. This kind of sensitive information is given just before a procedure not 6-8 weeks or maybe longer. I refused and tossed my doctors form in the garbage. Be very careful!

My first experience was to book an appointment. That first impression was real negative...as I'm…read moregoing through the hoops on the phone system the messaging saying that aggressive behaviour will not be tolerated and the use of law enforcement might be used etc. In my opinion that message in itself is very aggressive and rude! People who are needing medical services that we pay I might add don't need to be intimidated... If the staff at these facilities are being spoken to badly first is not a regular occurrence I would think but if it happens maybe there's a reason?