Jon did a good deed by restoring and returning a bike I dropped off recently at St. Louis Park's…read moreclean-up day, where the City will dispose of your large unwanted goods. I gave them my 30-year-old Trek 730 that had fallen into a bad state of disrepair because I hadn't ridden in so long and hadn't maintained it. I had regrets afterward, because I had loved that bike, which fit me just right and had taken me many miles. I had thought it was probably too far gone to be repairable and figured it might have gone to the scrap heap. But I contacted the City of SLP, anyway, to ask. A few days later, their solid waste manager contacted me and said the bike was being reconditioned at Jonny Rock and that I could get in touch with them. This I did, and Jon contacted me when the work was done. There it was, my old bike, completely restored and ready to ride again. Better yet, Jon said he was only charging me for the repair as if I had brought it in on my to be repaired rather than charging me for the bike as if I were a new person coming in to buy.

I got their e-bike tuneup and put on new tires and pedals. I told them about the squeaky brakes…read more When I got the bike back-- everything is ,h better than when new. Rides silently, braking is effective and silent, the ride itself is much smoother even on rough pavement. Their extra effort paid off and I'm grateful.

Fantastic owners, great staff that care about affordable services for their customersread more

Good rental, honest and actually gave me a better price than they had to as we had finished earlyread more

This is an amazing bike shop with fast, friendly and reasonably priced service. I had two different…read morebikes taken there and each experience was amazing! Thank you.

Wonderful! We rented e-bikes a couple weeks ago and spent 4+ gleeful hours on the bike trails of…read moreMinneapolis. It was a blast (except for the surprise thunderstorms but that's not the fault of the bike shop!). The bikes were excellent and the shop is located right by the bike path. The team at Tangletown were knowledgeable, helpful, friendly and kind. No complaints whatsoever. I HIGHLY RECOMMEND!

Stopped by to get my brakes checked out. Danny made some adjustments on the spot and I was on the…read moretrail a half hour later. Best bike shop ever!

Really crappy attitude. I've purchased high-end bikes from them and am a member of their Fanatic…read moreclub. When I brought my fat bike in for tubeless tire swap they quoted me a time of 5 days. Today, five days later, since I had not heard from them, I called to check on the bike. They told me it was not ready and that it would be another 2 weeks. After some conversation they moved things up but the attitude over there is severely negative. Will definitely find another shop from here out.

This is a fantastic bike shop! Friendly service, great "bike shop vibe" and they take really care…read moreof their customers.

If you like riding a bike and looking for a place with great selection, this is the place…read more Most of the bikes they sell will be over $1000. They also have lots of great shoes and other accessories to choose from.

We came to the store trying to purchase a $3500 cargo bike but the person working there, was…read moreextremely rude and short with us. He is overweight, didn't catch his name and making remarks at my kids. My son wanted a protein bar from their sale section. I said "no" so he just set it down, not put it back where he got it from. This employee comes screaming at us, about the bar being displaced back. Then, we wanted to look at some cargo bike options but he was short and rude with my husband to his questions. This employee was extremely incompetent. We just left the store and will be buying online , not from Eric's.

Terrible customer service. I purchased an expensive bike for my 10-year-old last year. It was…read moreassembled incorrectly and the brakes do not work. We're five weeks in and still can't get an ETA on when it might be done. We're halfway through the summer. This is a bike that will be good for one to two seasons at most. The staff was completely unapologetic. Rather than wait for warranty I took the bike to gear West and I'm paying for a repair.

I recently bought a bike here and I had a great experience. The staff were very helpful in helping…read moreme choose a bike that fit my needs and fit my price range. I really appreciated the fact that they weren't pushy about buying a bike or upgrading. They made sure to fit the bike properly to ensure a good size and they offer a discount on any accessories the day you purchase the bike. This location doesn't have the biggest selection of bikes and there was some confusion when it came to picking up my bike and I had to call them a couple of times, but overall I was very happy with service and I love the bike that I got. My husband purchased a bike a week later and also had great service and they were prompt with getting the bike ready. As someone who doesn't know much about bikes, Penn cycle was informative without being pretentious. I would definitely recommend them for anyone looking to buy a bike. They have plenty of bike options whether your looking for kids bikes or hybrids. It's worth a look!

I was happy with Penn cycle , they could fix what I couldn't and they had the parts I needed and I…read morelive on Penn Ave so I'm sorry that they are gone!!

This shop is conveniently located but based on their service i would certainly drive out of my way…read more They are honest, quick and understand the little things that go a long way with customers. My last visit could have easily resulted in a new derailleur system but they provided some quick adjustments and lubrication to restore a rusted system. Ill be back.

Eden Prairie store I…read morewas sold a bike rack and told if I had any questions when I assembled to just ask. Well I couldn't get one screw to work and when I called back the man on the phone said to drop by they would be happy to help, very friendly. Unfortunately when I arrived the staff was annoyed, blamed me for the screw issue, a part was missing, actually fell off and fell into the box, which I didn't see. He was irritated I was asking questions, he was very impatient and rude. I returned the $300 bike rack. If he would have taken the 15 minutes to help me you would have had a sale. I've always had positive experiences there. Not today.