absolute professional and courteous staff, excellent service at a great price and even w quite a…read morefew customers ahead of me the wait time was minimal. They handle all my automotive repair and inspection needs.

I am giving a 2 star ONLY because they were quick (I was out within 20 min). HOWEVER. This does not…read morereflect the fact that they overcharge their customers, are not friendly, and when asked regarding coupons- became very rude. No one should have to pay $140 for an oil change. Had I not urgently needed an oil change as they are open until 6, I would and should have gone elsewhere. I will not be coming back and recommend pretty much anywhere else. $140?! I'm still mad.

I've always known Valvoline Instant Oil Change as the place where you pull up, wait in your car for…read morea few minutes to get a speedy oil change, and then off you go. That's what Valvoline used to be. Now, it's nothing short of a gamble as to how long your wait will be as you sit behind what is essentially someone else's auto dealership service visit. The Valvoline wait problem is real. 45+ minute wait for a single oil change - it's inexcusable. It's easy to think this location's technicians are either incredibly slow, selling too much - or both. I really believe though that this is a situation in which Valvoline, Inc. can't get its branding and workflow right and that locations like this are at the mercy of having to sell more services for profit while in the process sacrificing the speed Valvoline promises as a brand. It makes sense: Offer an 18-point service check, find other vehicle issues, and upsell. But that's not who you've been as a brand, and continue to promote yourself to be, Valvoline. The name of your location is, "Valvoline Instant Oil Change." So you make more money with more repair services and I'm all for getting work done so I'm safe behind the wheel - but that's not why I go to Valvoline. I go there to get an oil change quickly and get out. There is no reason why I should choose Valvoline for extended service repairs like flushes given that auto dealers and other auto repair shops have stepped up their waiting areas with more comfort and amenities. In the amount of time it took yesterday to get my oil change at Valvoline sitting in my car, I could have booked online with my auto dealer and gotten multiple things fixed while relaxing comfortably in its waiting area with coffee and snacks, or working on my computer being productive with high-speed internet. I still need some other service done according to my Valvoline check but after the wait for the oil change and then the service itself, I had no interest. The guy in front of me got an oil change, new filter, and, lo and behold, there was something wrong with his gas tank knob! I hope they got as much money from him as they could while the rest of us waited and waited and waited. Michael, my service technician, acknowledged the wait, but didn't apologize for it, nor did he offer any make-good. I'm sure that's because he didn't think there was anything wrong - it was just busy. That is the problem: His job is to sell and fix no matter how long it takes. Hopefully, the Valvoline bosses above him will stop getting their wires crossed and help him do a better job of that with branding, and workflow and logistical changes. Soon - if not instantly. Also..how did an oil change in general go from $19.99 to $80 in, like, 5 minutes?

It was quick and worked out great. They were friendly! They also did not try to upsell me a million…read morethings, so that was nice

Our first experience with them was terrific! Brought the Rav 4 in because it was pulling and the…read morebrakes were squeaking. I made an appointment. Instead of waiting, they took me back to my house (about a 5 minute drive) in my car (thanks, Mark!). Called me back mid-morning. Kept me posted the whole way! Picked me up and had my car done by around 2 pm. Dealer parts. Adam and Mark were great to work with; gracious, friendly and professional! Will be our one stop for all things auto for now on!

Went for repair work on brakes and struts, and a number of other general repairs. This is a great,…read morefamily-owned business that provides top-notch customer service. Friendly, professional staff and highly-skilled mechanics combine for a great value.

My first time to use this place. It was so easy breezy. The operator was very nice,efficient and a…read moregreat price. Definitely will use him again!!!

Good service, fast inspection, very friendly. First time here and will return when I need an oil…read morechange.

Don't take your car here. I had an appointment for 5 pm on a Saturday. It was so slow, me and one…read moreother guy were the only ones in there waiting. There were three mechanics there. My car sat in the parking lot for 40 minutes while I watched the mechanics just mess around. It took me speaking up and finally asking why my car hasn't moved for them to start working on it. Annoying and over priced. $130 for an oil change

11/2/2024 2992 Forest Lane Dallas, TX Location I requested…read morean oil change, transmission fluid exchange and ABS sensor. I was told to come back the following weekend for the ABS sensor and transmission service because this mechanic was on vacation. Hence, I only received the oil change. I never recived any update nor asked to approve any other service(s). To my SURPRISE, I was told my bill was $222. I asked for what????? A TPMS sensor (that I never requested nor approved). I stood at the bay door the entire time. The ONLY service that was performed was an oil change. I have since filed a complaint with Pep Boys head office and a dispute with my bank. I was forced to pay the bill in order to get my car. Last time I go to Pep Boys.

I came in with my daughter in law's car, a tire warning light was on and I'm sure she's too busy to…read moreget it checked as the tires looked fine. I'm not from Dallas so I looked up tire service near me. R&S was close and had good reviews. The place looked a little rough but again the reviews were highly favorable. Long story short, they were great. Quick and friendly and a simple fix and no cost. Wow! I'm a believer. Will tell my family to trust these guys with their car repair needs!

I have been to this shop a couple times, so when my sister got a flat, I sent her here. I would…read morehave never imagined the nightmare that followed. They sold us a used tire that was in NO condition to be on the road. I've purchased used tires before, and they've NEVER had holes or tears in them. Once the used tire was installed, my sister noticed the air pressure symbol light up on the dashboard. Before leaving, she asked them to take a second look at it. They told us it was fine and the light would turn off once we started driving. This was not the case. The tire they installed went flat within 8 hours, to no one's surprise. We called the next day and were told to bring the car back to the shop. The only problem? The car was NOT DRIVEABLE. The tire was so low that we risked damaging our car by even moving it. The manager, Junior, advised us to still drive on it. According to him, they've advised customers to drive on flats before, all the way from Denton to Dallas. Before trying to drive anywhere, we attempted to replace the tire with the spare, but the lugs were placed on too tight. Upon closer inspection, we saw multiple large holes and tears in the tire. According to their manager, Junior, it's standard to test tires before placing them on the car. It's clear this tire was not tested prior to being installed. On top of this, they ignored concerns about the tire pressure light being on after they installed the new tire, further endangering my sisters saftey. If they had taken the time to double check their work, it would have saved us the time and worry. We ended up having to stop at another mechanic on the way, since we were fearful we would not make it to the shop in one piece. The mechanics there were very friendly, changed our tire free of charge, and let us know we should not have been driving on it. When we finally made it to the shop, the employees realized they did not have any more used tires in our size. This begs the question- did R&S knowingly provide us a faulty tire, just to make a sale? The tire they sold us was the last one in that size. To top all of this off, I received the worst customer service of my life from Junior (manager) and the owner, Khalid. Junior was callous in his approach, did not have any empathy, and seemed unbothered at the severity of the situation. He rudely suggested we go to another mechanic down the street, despite fault clearly lying with R&S tires and wheels. We voiced our disappointment and intention to file a complaint with the BBB. When we finally reached a resolution of getting a new tire in the correct size, the owner, Khalid, sent us disparaging and unprofessional texts after we left the shop, further displaying R&S Tires' unprofessional business practices and horrible customer service. As you can read from other reviews on Google, R&S Tires does not uphold customer safety. Please save yourself the headache and pick ANY other mechanic shop in the area. You'll be thankful you did!

My boyfriend went in for his inspection. All staff members were very nice and helpful, and really…read morewanted to know our concerns with the car. The inspection was done immediately and was done quickly. Very sorry wait time.

The guys @ this location continue to exceed my expectations! And today was no exception…read more I have been bringing my Acura here for many years for the state inspection so that time rolled around again this month, and waiting until almost the last day, I was thinking they were going to be busy and I'd have to wait. Pulled in @ 1105, promptly greeted by a smiling young man. I asked how long it would take and he responded "I'll get to it right now". My, was he speedy. I was back in my car @ 1120! Check out was quick! He was also kind enough to explain to me the new guidelines for "one sticker does all" which went into effect March 1st. What I've read online is unclear and a tad confusing, but he clarified all my questions. Yep, I am a loyal customer for any needs for my auto :)

I got my oil changed by this Firestone location and all was well until I ended up on the side of…read morethe road a few hours later and had to wait for AAA because there was smoke coming from my hood and a ginormous puddle of oil leaking from the bottom of my car. I had to wait an hour to get my car towed back to the location. Presumably, they were able to fix the issue once I returned my car to the location about 15 minutes before closing. From what I understood, they gave me a defective part and had to replace it really quick and I should be good to go from here. The reason I'm giving this Firestone a 1 star review was because I was completely dismissed by the front desk employee who had been helping me basically all day. As the face of the location, George should have acknowledged my concerns and frustrations. Instead, I was treated as an inconvenience and pretty rushed out the door without so much as an apology. This could have ruined my engine and cost me thousands of dollars if I hadn't handled it immediately. I understand it was almost closing time, and it's inconvenient to deal with customers so close to leaving, but I would argue its more inconvenient to have to back up on an active road to park somewhere and wait an hour for AAA to take me back to Firestone so they could fix the issue. In efforts of transparency, the mechanic who fixed my car was very apologetic about the situation and did the best he could to solve the issue. I wish I had received that sentiment from all employees at this location. This Firestone heavily lacks in customer service. This has been a continuous problem at this location where people trust them with their cars, something bad happens to them, and customers are shooed out the door because they fixed the problem they created and there's nothing to worry about now.

[FIRESTONE CHARGED $1,417 BUT FAILS TO FIX MY CAR] Apr 12, 2025, I had my 2016 RAV4-hybrid inspect…read moreby Firestone Store #7447 (11888 Marsh Lane, Dallas, TX 75234), because the car produces clunks from the driver-side front suspension when running over speeding bumps. After inspection, Firestone quoted $1,417 to replace front struts and sway bars. This is pricy, and I asked if it's necessary to replace the struts, and they said it is necessary, otherwise it is unsafe to drive. I further asked if I replace them, will the clunks vanish? And they explicitly confirmed it, then I paid. (It is worth noting that three weeks earlier, around Mar 15, I had my car inspected by Toyota dealer, and Toyota dealer didn't recommend replacing any parts. On Apr 12, I agreed to replace the parts by Firestone just because I easily believed Firestone when I saw the big motto hang on their lobby "We are people of integrity, and we believe that fundamental honesty is the keystone of our business." The so-called core value turns out to be ironic and a big lesson to me.) Back to the story. On Apr 12 afternoon I picked up my, and I deliberately drove over the bumps in the yard to test it, and I found that the clunks were still there; the condition didn't improve at all. Then I complained to the store, and they asked me to come "tomorrow" (Apr 13) to redo the work. Then on Apr 13 they took another whole day to redo the work. Around 5 pm they called me to pick it up, and I went, and I asked what the problem was. The front desk said they replaced another pair of "better" struts, and they promised this time it would be all good. But, the problem is still there. I highly suspect the original struts do not need to be replaced, and Firestone performed the wrong diagnosis and replaced the wrong parts. I complained to the Firestone headquarter on Apr 22, and after two days Alex Nickerson, manager of Store #7447, called me back, and promised to thoroughly solve my problem. The third time I sent my car over, and after a whole day of work, Alex explicitly told me they had no way to fix it, and Alex explicitly asked me to have the Toyota dealer to replace the engine mounts, because Firestone has no capacity to replace them. That means, according to Alex Nickerson, Firestone charged me $1,417 to do nothing, and they don't want to refund me.