They are johnny on the spot. They come usually the next day unless it is an emergency. I have used them for thirty years and always been happy with the services. Great people. read more

I had a Navien tankless water heater installed several years ago by someone else. The installer did a great job, but after about a month when there was a fault/error code and the heater stopped, he said to unplug it and plug it back in. Going forward, this happened several times so I called Navien; they recommended I get an authorized service tech out there so they could troubleshoot the issue over the phone. I called Ernie's, the closest Navien approved company. Ben came out the next day, got on the phone with Navien and ordered a new PCB under warranty. Because I took to long to address this, labor was not covered, but that's understandable. And it was very reasonable. Less than a week later I now have a fixed tankless. Ben and Ernies were incredible; they're my new go to for plumbing issues. And I'm not sure why Timmy P. left such a bad review of Ernie's. Based on what he wrote, he expected Ben and Ernie's to take a partial payment at the job site. Maybe if he had stated that when making his appt there would not have been any confusion. Payment is always due at job completion. read more

I can't say enough about Ernie's plumbing and they're fantastic timely service and friendly demeanor. We have done business with Ernies Plumbing for 40+ years the other day we had a leaky toilet and John came out and fixed it at a fraction of the cost of any Plumbing outfit in San Jose? Please look to Ernie's plumbing I would highly recommend their service. Joe Comento read more

On around January 5th of 2024, i called Ernie's Plumbing to repair my tankless water heater. i spoke with a gentleman named Ben and he informed me that my water heater was covered under warranty. so they came and did a great job installing it. the problem I'm having is i asked ben to take payment in the amount of $900 and that i would call him with another cc to pay the remaining balance. but NO they tried to basically rob me and I'm so not interested in that, btw my name is Coach Pierce you know who i am. Moving forward i will never ever do business with this morally corrupt company. again, and you shouldn't either!!!!! i said what i said. BTW I WISH I COULD PUT NO STARS, I AINT HARD TO FIND read more

This company is a joke.Sewer pipe clogged. Mario came out cleared the pipe and left. I never got a receipt or contract for the work. 2 days later the sewer clogged again. I never got a receipt or contract for the work.Spoke with Rosie she told me there is no guaranty for work. I said after 2 days. she said you have roots,nothing we can do about it. A plumber would come out and i could pay $187 again.This is no way to run a company. I would not recommend this plumbing service to anyone. read more

I was in a jam and Ernie's plumbing bailed me out. He was able to respond right away and was able to repair my water heater quickly and was priced right. read more

We have 2 experiences with Ernie's; replacement of a backflow valve and repair of a drain line that was encroached by tree roots. Both jobs were done professionally, on time and for a reasonable price. Also, everyone was friendly to deal with which is a bonus. We will definitely use them again if we have any plumbing issues. read more

John came out with his partner on Xmas to fix a leak from a broken pipe. They fixed the pipe in a orderly fashion . A week later John came out to replace a new water heater in a timely fashion.Great job. John was very friendly explained everything that needed to be fixed in . John is truly a professional. I would recommend him for your plumbing needs. read more

Love Ernie's Plumbing! No matter who comes out, they are professional, friendly and know their stuff! They will take the time to explain the problem and the fix. I called to set up an appointment and they were out here the very next day and picked up the ball that my home warranty company dropped and couldn't/ wouldn't resolve (which he'd explained was a common issue and fairly easy to fix). Tech was here for maybe 45 minutes and problem solved, with a smile and professional & friendly attitude. Especially love that they are Gilroy local and it feels like you're getting that small town attention. Thanks, Ernie's! You're our guys! read more

Ben, called to let me know when he would be here, he explained what i needed to repair the main house shut off valve, we agreed, and he did a very good job. Had water flowing the house in about an hour! Very good customer service. read more

Fast response and arrival, reasonable fee. Definitely recommend to friends and family

I can't recommend highly enough. Prompt efficient service! The technician recommended future work but there was no high pressure up-sell.

Ernie Jr is a longtime Gilroy family plumbing business who can fix any plumbing issue. I had a clogged toilet that was making weird bubbly noises and then backing up. Took a video sent it and they came out right away. Turns out they had to pull and replace the original mfg toilet -Mayfield- and found a plastic circle restricting water and ahem flow. read more

HIGHLY recommend Ernie's Plumbing. This is now my 2nd time using them and I would use them time and time again. Our toilet and bathtub backed up and I submitted a request online very late Saturday evening and to my surprise I woke up in the AM with a response from Rosie letting me know that she could have the Plumbers at my house by 7am on Monday morning, unless I wanted to pay the emergency call fee of $350. I opted to just wait until Monday and Miguel was here as scheduled. He was able to get the backup resolved and was so friendly, professional, and just overall awesome. Thank you for fixing everything in a timely manner, cleaning up on your way out, and wearing a mask to protect us both. read more

Called Ernie's Plumbing to purchase a new water heater. Was quoted a price and made an appointment. When they arrived with the new one, Ernie Jr asked why we were replacing old one I explained why and he said let me see if I clean it , it would start it. He did and it's working, Don't need a new one yet! Saved me over $2000! Honest people, thanks again. Carl E read more

Called Ernie's about our water main leak in the morning. They came same day and earlier than expected (good thing), gave a fair estimate, and completed the work quick and reliably. They took pictures of the issue and the repair. And cleaned up so well I had to actually look to see where the lawn was dug up. Great work!!!! I will definitely call them again with any other needs. Thank you!!! read more

I've always had fantastic service from Ernie's. Miguel just fixed my clogged kitchen sink quickly and efficiently, but I've had great experiences with all of their technicians every time I've needed help with a plumbing issue. They are always very responsive, friendly, and knowledgeable. read more

I have used Ernie's services several times over the last few years. They respond quickly, are professional and do great work. I would recommend them to anyone needing plumbing services. read more

We have been using Ernie's ever since we returned to Gilroy 4 1/2 years ago. He and his family have replaced a kitchen sink, faucets, repaired leaks and just recently got my wife's earring that went down the bathroom sink. I would recommend them and trust them without a doubt. read more

Fantastic service, very friendly and professional. They are always on time and very efficient with their repairs. I've had them out multiple times and they've been consistently great. read more

Charged my elderly mother $800 for replacing two bathroom sink faucets that she already had purchased. Ernie's sent two men who took over 2.5 hours to replace, 20 minutes at their truck writing up the invoice, and 10 minutes to tell my mother how difficult and hard it was. Her house is only 15 years old. What a rip off!! read more

Waking up to a flooded bathroom/laundry room was no fun! We're new to the area and saw people recommending Ernie's on a FB group so thought I'd give them a shot. They answered immediately and had someone here within 20 minutes! Service was quick, hassle-free and professional. Added Bonus: we love a family-owned business. read more

We have used Ernies twice for minor repairs. I'm really impressed by their service. It's clear they know that being efficient and not overcharging will result in continued business...we will continue to call them anytime we need plumbing help. I highly recommend Ernie's! read more

I am so impressed with these folks! Our hot water heater went out and personally I hate cold showers!! Called Ernie's and talked to Rosie. She was professional and was able to squeeze us in to replace our old water heater. John came out and was prompt and did a great job. Thank you Rosie and John...I can now get out of my pajamas and take a hot shower! I also love to use family run businesses because they care about their customers. read more

used Ernie's many times, always quick and reasonably priced.

Worst experience ever. We gave them two chances to fix their errors and failed again the second time. Had a house in gilroy took 25 min and charged 200 dollars. The entire water pressure was normal but after they came to fix the water temp issue, they messed up the water pressure. It's like someone is peeing out of our shower. We called them, then they blamed us and said that it was our fault and we must have touched something. Real good customer service. They came yesterday, the water pressure is gone and now they are complaining and now accusing me that I touched something. That must be the way he operates business. His name is Fernando. I will be reporting them to the better business bureau. Thanks guy. I hope anything related to water breaks in your car and your house. read more

Nice to deal with and on time on both visits. But caution is advised as they overestimate the time and cost then do not discount when it takes less time than estimated. End result was very unprofessional looking and ugly. I feel taken advantage of because they described my toilet replacement as a very complicated job that would take a lot of time. Estimate was over $700 to replace the toilet due to complexity of dealing with old house plumbing and the need to "sweat old lead fitting". Turns out they did not need to deal with any lead sweating but the end result was ugly as the replacement toilet sticks out further and there is a huge gap between the wall and the toilet. They were here one hour and took only $40 off the price even though work effort was much less than estimated. Toilet was $230 according to plumber and I suspect that price was inflated. In the end we paid $710 for a simple toilet replacement that took less than an hour and looks unprofessional. The old adage, "fool me once, shame on you; fool me twice, shame on you" comes to mind. They got a premium price for a below average job this time but they have lost any future business in plumbing our old house. I'd rather deal with the big boxes than be taken advantage of again. Updating this review: we've since discovered through our own research that there are viable options for retrofitting an old toilet so there isn't a huge gap between the wall and the toilet. One would think that an expert plumber would know this and provide advice on how to make the end result professional and not an eyesore. read more

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I have had numerous leaks which cause mold and then my asthma takes me down. Miguel (who is so very knowlegeable) found the leak that was making me sick and fixed it. So very grateful. Honest and fast. read more

Ernie's Plumbing and repair service came thru for us. Called in the am and had someone come by in the pm. They were running a bit late but I was grateful they showed up. He fixed both our problems and we are good as new. had recomendations also. Would recomend. read more

There's only one Ernie's Plumbing & Repair Service as far as I know, but there should be one in every town in California, and beyond. It's very difficult to find service when you need it these days. But that's not the case with Ernie's. On every occasion that I have had to call Ernie's, it has been somewhat of an unforseen plumbing problem , and they have responded like they were the fire department, and my house was on fire. What goes here? I have never experienced such spontaneous response from any home service company when requesting help on a problem in my home. And, to every employee that I have dealt with from Ernie himself, to the front office personnel, to the technicians in the field....you are all just great! And I am lucky to have made your acquaintance.... Thanks Denny read more

Ernie scheduled us immediately and got our new water heater up and running the very next day. Our old set-up wasn't to code, and he did many extras to bring the new one up to code (proper overflows, insulated the water intakes, total bracing). The whole area now looks great. Very professional job. He also was able to recommend us to an excellent electrician (Jet Electric, Morgan Hill) who was also able to come quickly and complete the electrical part of the job. This saved me a lot of time and hassle. THANKS ERNIE. read more

John, from Ernie's Plumbing, has had to come to our house several times because the company who built our house did a poor job. Every time John comes, he leaves our kitchen and bathrooms in better shape -- much better shape. John is extremely punctual and responsive. Does fantastic work and leaves the job site clean. Most importantly he is easy to talk to and very kind and thoughtful. Rosie -- the person who answers the phone for Ernie's Plumbing -- has also been very kind and helpful. There's a certain amount of stress when you have to make a call because of a plumbing problem. You want someone who is on-the-ball and helpful and that is what I have gotten with Rosie and with John. We are EXTREMELY happy with this plumbing service and will use them whenever we need plumbing or drain help. read more

Our 6 year old water heater recently failed on a Saturday morning just before my wife and daughter were to arrive home from a long trip. Ernie Jr. and Miguel came by within an hour of calling Ernie's Plumbing and Repair Service, diagnosed the problem, and replaced our water heater with a much better, new, water heater. They hauled away all of the old components and cleaned up the entire work area. In the evening when my family arrived home they had hot water available and all was good. I really appreciated the fast service that Ernie Jr. and Miguel provided and I would not hesitate to call them again. Thank you Ernie's. read more

I called because I have a leak under my house. I want an estimate. I was told I would have to pay a minimum of $160 for an estimate. Additionally, the scheduling was difficult. If the person was to stay after 5pm, the cost was to go up. The reviews here on yelp and next-door make it sound like these guys are wonderful. The lady on the phone and whoever she was talking to made it sound like they were difficult to deal with. I have a leak. I need it fixed. I want an estimate. Simple as that. Licensed contractors are not supposed to charge for estimates. read more

Great help when I needed it most! Quick in and out service. Very professional. Thank you Ernie's!!

Our water heater failed and backed up our sinks/toilets/showers. We unclogged some ourselves while waiting for service. Fernando came out and was calm and professional and got all fixed in about 2 hours. The charges were reasonable and worth every penny. This is the second time we have used Ernie's and have been happy with each experience. read more

Earnie Jr. was great and helped me to solve a problem with what he called a "Flapper". Basically it took him 10 minutes to remove an insert at the outside pipe and they charged me $250.00 which was excessively high for the amount of time and difficulty to fix. It was on a Sunday however and they were at my address within about 15 minutes so very good response time. They stated that the standard price for a fix/visit on a Sunday was $250 and wouldn't adjust it down. I don't think I'm going to use them again. read more

These guys were not easy to work with. When they came to our home to replace the kitchen faucet (I was out of town) the Plummer didn't have a few simple parts with him. He left our home without fixing the problem and gave instructions to my wife for what i would need to buy (a simple water supply hose). Then when I came back in town a few days later he came out to replace and complained about how bad the construction was under the sink (remodeled within the last 10 years). Grumbled about how difficult it was for him to hook up the new faucet (duh! i would have done it if it would have been easy). In the end, he charged me for two full visits (even though the first time he didn't fix anything) . Now, about two months later, the darn thing is loose! I call them back and the same guy gets on the phone and tells me I'm going to have to get a contractor to modify the cabinet under the sink. I have 15+ years experience as an electrician and if I had to get a contractor to fix every little problem I ran into while installing lights, fans, equipment, i would have never completed a job! These guys aren't concerned about customer service or quality and they over charge. Very sad for a local business. read more

Ernie's is great. They've helped us with a number of fixes ranging from drain snaking, faucet repair, and a complete reinstall of our sewer line. They are always on time, always professional, and always provide quality service. read more

Amazing service!!! Alfred was professional and efficient. Fixed our issue with our kitchen sink in about 30 minutes. Will definitely be a returning customer. read more