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Norman Liu Service

4.3 (13 reviews)
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Services - Norman Liu Service

HVAC system maintenance

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4
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6 years ago

Used them on several occasions. Honest and reliable. Fees are reasonable. Estimate to actual cost the same. Recommend.

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6 years ago

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6 years ago

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14 years ago

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8 years ago

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9 years ago

His Service was excellent , great and very nice staff. He replaced the central air. Price is great . Five star work. I'm very Happy.

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6 years ago

We have used the company in our home and our rental property. The service is already good, and price is reasonable!

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11 years ago

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7 years ago

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10 years ago

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11 years ago

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9 years ago

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11 years ago

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Review Highlights - Norman Liu Service

Thus, I decided to replace my 31 year old AC.

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Pioneers Heating and Air

Pioneers Heating and Air

4.9
(413 reviews)

I woke up one Sunday morning to a nightmare scenario: something in my attic was leaking directly…read moreinto my kitchen. I assumed it was the AC unit sitting right above it, so I contacted Pioneers in a mild panic. They quickly put me in touch with Tomer, who showed up that same afternoon to take a look. From the moment he arrived, Tomer was calm, kind, and completely professional, which is exactly what you want when you're stressed about water dripping through your ceiling. He diagnosed the problem efficiently: our AC drip pan had overflowed due to a clogged drain pipe. He walked us through everything as he went, answering every question we threw at him without making us feel like we were slowing him down. He needed a couple of additional parts he didn't have on hand, so he promised to return Monday morning to finish the job. And he did, right on time. When yet another part turned out to be needed mid-repair, he didn't reschedule or leave us hanging. He went out, got it himself, and came straight back to finish what he started. No drama, no delays. While he was up in the attic, he also flagged some rat droppings and other pest concerns. But not in a pushy, upsell-y way, but just as a heads-up. "Here's what I'm seeing, I can get you a quote if you want." Refreshingly straightforward. Tomer turned a stressful Sunday emergency into a resolved problem by Monday afternoon. Thanks Pioneers H&A!

Update: To be fair, I did not reach out to the company to discuss my concerns before posting my…read moreinitial review. After the review was posted, the owner, Motti, contacted me to better understand what happened and to address the situation. He offered to refund the service fee because I was dissatisfied with the experience. While they were not the ones to fix my heater, I do appreciate the effort to follow up and their apparent commitment to customer satisfaction. I hope others will still consider giving them a chance, and if issues arise, I'd recommend reaching out directly to discuss possible resolution.

Let’s Chill HVAC

Let’s Chill HVAC

4.6
(50 reviews)

Kevin was referred and recommended to me by a community group. And I would recommend him as well!…read more I was looking for someone to repair/replace the AC at my rental unit. He was easy to talk to and work with. After he went to check out what the issue was, we discussed the options available and he got started as soon as he could. His quote was reasonable and fair. I really appreciated his transparency and clear communication throughout the installation process from beginning to end. Thank you again Kevin!

TLDR: my experience with this company has been an absolute nightmare and I would give negative…read morestars if I could. Kevin took $4500 from us, didnt buy any material for the project and didnt do any work. He promised us a refund on text, and then stopped responding and never gave back our money. The most unprofessional and dishonest person I've ever met. On August 25, 2025, my partner and I paid Kevin Lee from let's chill HVAC a 60% deposit for HVAC installation. The invoice did NOT state that deposits were nonrefundable. We paid five days in advance of the agreed start date because he said he needed money to pick up the equipment. By that date, after following up to confirm, he finally responded -- hours later -- that he hadn't picked up any equipment all week and now the warehouse is close for Labor Day weekend. Instead, he tried to upsell us on a different unit than what we originally agreed on, then admitted he didn't have a truck to transport equipment and couldn't perform the job on time regardless. At that point, we asked for a refund to hire a more reliable company. Mind you, we've been without AC for an entire week during the hottest months of august. During this time, he ignored multiple calls and texts from us, but I confirmed through my own Yelp account that he continued responding to new customer inquiries. This shows he was selectively avoiding communication with us. Finally, after 12+ hours, he said he would return only $3,500 of the $4,500 deposit and said that the law allows him to wait 30 days. That deadline has passed, and I have not received the refund despite his written promise. No material was ordered and no work was done and he wants to keep thousands of dollars from us. After talking to other contractors and researching online, under California law (Bus. & Prof. Code §7159.5), contractors are prohibited from requesting or accepting more than 10% of the contract price or $1,000 (whichever is less) as a down payment. So technically, our down payment should've been $750. In this case, the 60% deposit was well above the legal limit so I will report this accordingly. This experience was frustrating and Costly. HVAC is a saturated field so please speak to multiple people and go with someone that's trustworthy. Also, you should always verify a contractor's license status with the California Contractors State License Board (CSLB) before paying any money because it's illegal to do HVAC work in California without a license.

Diamond Air Services

Diamond Air Services

5.0
(62 reviews)

We're sitting inside cool and comfortable on a hot June day, thanks to the incredible team at…read moreDiamond who replaced our old broken 5-ton AC with a smaller, more energy efficient modern Mitsubishi heat pump system. A huge thanks to Anthony and Tiffany for coordinating all the logistics, Anthony in particular was so helpful from start to finish, always available, responded immediately to any question, and just made the whole process incredibly easy. An especially big thanks to our installer Bobby and his crew who did such an exceptional job carefully removing the old system and doing a beautiful install of the new one. They also completely reworked the AC closet, moving the system forward and sealing everything off cleanly, what was once a poorly converted linen closet now has potential for usable space behind it. Whereas the old system sounded like a jet engine taking off, the new Mitsubishi is astonishingly quiet, the condenser is outside our bedroom and you hear literally nothing. It works flawlessly and has been keeping the house perfectly cool through what's shaping up to be a hot summer. This was not an easy install either. The house, like many older homes, is full of quirks and Diamond did an amazing job working around all the pitfalls that come with squeezing a central HVAC system into a house not originally designed for one. Everyone at Diamond was a total pleasure to work with and have in our home. Their pricing was fair and reasonable and the quality of their workmanship is just excellent. If you need any kind of HVAC work done I highly recommend reaching out to Anthony and the Diamond team. Thanks so much guys!

We had a 5-ton, 3-phase Carrier package unit installed on our commercial rooftop, and the entire…read moreprocess was fast, smooth and reliable from start to finish. Their team handled the install with real expertise, and everything was up and running couple hours later exactly as promised. We later asked if they could adjust the blower speed to push more air, and they came out quickly a day later without any hassle. That level of responsiveness is hard to find. Highly recommend Diamond Air Services for anyone looking for qualified HVAC work.

Lindsey's Heating & Air Conditioning

Lindsey's Heating & Air Conditioning

4.6
(106 reviews)

I highly recommend Lindsey's for anyone who needs heater or AC services! They came to us highly…read morerecommended by our friend who had used them in the past and boy are we happy with the recommendation! They are professional and very experienced. They were able to fix our heater problem when our prior HVAC guy could not. And they fixed the problem with less costs than what we paid our other/prior HVAC guy. Further, because our prior HVAC technician could not fix our heater problem after 3 visits, we were recommended to replace the whole HVAC unit and the ducks. However, when Lindsey's came, they told us that we would not need to replace our HVAC system or the ducks because, after much investigation, they found that it was just a roller switch that needed to be replace and all they needed to do was to try and find that brand of switch then we should be ok. And they did it! Not only are they very experienced with the various types of heaters and AC systems, most importantly of all, this is a vey honest company! Because we had to wait for the switch and while waiting the temperature got cold, Christine made sure that we got a discount for their visits. Also, when our heater had another problem again, they were very patient and they came back right away to check what was wrong. This is a honest and professional company. They are very experienced and most importantly, they won't over-charge you! Their prices for the quality work they do are very reasonable and fair. I especially appreciate Christine who helped us schedule speedy services, made sure that we were not over-charged, and she provided very valuable recommendations and insights regarding the problem of our heater. Our technicians, Ryan and Genesis, were also super great! They were courteous and they explained to me what was going on with our heater with great communications! They assured me that I do not need to worry as if anything goes wrong again, they will come right back. They made me feel at ease with the situation and I greatly appreciate that they were able to fix our heater without us needing to switch out our whole HVAC system! What a lifesaver! I highly recommend this company and I greatly appreciate Christine, Ryan, and Genesis!

Excellent, prompt service. MY HVAC is located outside an ADU as was unfortunately collecting…read moreleaves fom a nearby tree. Unit cleaned up efficiently with an excellent recommendtion for a cover that allows the unit to breathe and won't restrict airflow causing the compressor to overheat. Excellent work and I appreciated Lindsey's prompt response time. Thank you.

Norman Liu Service - hvac - Updated June 2026

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