terrible. expensive. unhelpful customer support and charge 20% overage on fees. go to airlines directly

Horrible company avoid at all costs!!! We booked our flights through esky and then the flight was cancelled by the airline. Esky refused to issue a refund of their service fee, which was apparently 120 euros for flights that were only 300 euros. Absolutely crazy to not issue a full refund when the flight was cancelled. Customer service team was impossible to get a hold of and all bots. Just book through the airline, these 3rd parties are scams. read more

AVOID at all cost. Buy tickets directly. Do not use Esky.bg. They are known for , illigal practices. According to EU law, in case of flight cancelation, they have to return all ticket cost withing 7 days. They refuse to make full return stating they are entitle to some sketchy fees (illigal) and keep the money forever. You might not even get a refund. read more

Ripoff travel agency with high add on service charge that is not disclosed until the ticket is processed. Book your tickets directly with the airline. read more

E-sky is a scam! Buyers Beware! I booked a Breeze flight through them in May and needed to cancel it. They would not refund my money as Breeze does when booking them them! Read their "fine print!" Awful customer service service too! read more

Change their customer refund policy . To accommodate those of us who are not computer savvy. I think the re-direction from delta to e-sky is very deceptive. Which is what happened to me. I have received any satisfaction in the form of a refund. read more

Scammy company. Won't refund an airline ticket even though US law requires refunds within 24 hours of purchase. They are based in Poland with a customer service staff apparently in India. Awful company. read more

Avoid eSky at all costs. I booked a flight and canceled it four hours later, the day before departure, after American Airlines canceled our inbound flight and U.S.-Caribbean airspace was closed by the government. eSky confirmed the cancellation request -- then refused to issue a refund. No flight, no service, no fairness. This company takes your money and disappears when anything goes wrong. read more

Beware - this is a scam site. They will charge you for booking an airline ticket, but when you contact the airline you will find out that no ticket exists. read more

I would never never never again use eskye which I happened on when I thought I was going to book a ticket on American Airlines.. I had to cancel the flight and between AA and eskye who both declined to give me travel credit OR REFUNDI lost 283.82... DO NOT FALL FOR CHEAPER AIR FLIGHTS BECAUSE IF SOMETHING HAPPENS YOU ARE OUT OF LUCK. read more

wish you could give 0 stars. Absolutely shit company. They will book a ticket but try to make a change and they ghost you. Since they booked for you, the airline can't make the change. Absolutley the worst. read more

not good is not enough. it is a full scam, be careful. I booked a flight through Esky (fraudulent pretending travel agency) which was cancelled, EasyJet (legit airline company) informed me about cancellation and made a refund. Esky kept refund , hopefully after my complain will reimburse partially and keep their service/platform fee of 88 EUR approximately for non existent service. BE CAREFUL BETTER BOOK VIA EASYJET DIRECTLY read more

While booking airline tickets on Allegiant Air, I was wrongfully rerouted to Esky. I was charged $116.43 more than what I had authorized to pay. I called them twice and demanded a refund. They would not budge. I have filed a dispute with my credit card company and plan on filing multiple complaints. DO NOT USE THEM! WATCH YOUR BROWSER!! read more

I booked a ticket for me and my wife through esky. I added a bag and paid for it. On airport the airline charged me again for the bag. When claiming to esky, they accepted the reinboursement on whatsapp but rejected it when i claimed. This is scam site, please be carefull read more

I thought I was booking with the actual airlines but, found out it a travel service after the fact. I can't get an actual answer with them about seat. I have my credit card company involved now because I don't trust them and these tickets are for my elderly parents. SAY AWAY FROM THESE TOOLS. DON'T GET SUCKED IN LIKE I DID. read more

They made it look like they are Wizzair: their URL was: wizzair.eskytravel.it, and they write "WizzAir" so big in the middle of the homepage, so you feel you are buying directly from the airline. They show one price (which is the same as buying from the airline) but then only at the moment of the check-out they add a lot of fees, so if you are not super careful, you end up like me who I paid 45 euros extra to them for literally nothing. This is unacceptable, I want my full refund. read more

I purchased a flight ticket through eSky and I paid for extra baggage. My friend purchased a flight ticket directly from the airline itself and also paid for extra baggage. When we compared our receipts, I realized I had paid $100 more in extra baggage by purchasing the ticket through eSky. They provide NO ADDED value. When I wanted to get a refund, it took ages for them to issue it to me, because they had poor record keeping, and couldn't reconcile the amount they sent to the airline with the amount they had debited from my account. Just buy the ticket from the airline directly. eSKy is a middle man with little added value. read more

RUN AWAY FROM eSky!!! Our flight was cancelled and despite having purchased insurance we have not yet received a refund. They lie and will not respond to emails or calls. We now have lawyers involved as we try to obtain our refund. I am amazed this company is allowed to operate. read more

Worse company!!! Almost tempted to say it's a scam. Reserved a flight apr 21 @7pm coming back on the 29 at 4 pm. Got a quote I approved and went to pay. After 3 days they sent me confirmation, only with few changes. Apr 22 (a day after) @ 7pm coming back 29 @8 am (who wants to wake up at 4am??). When I called there was no one to talk to. Hours on the phone, no money back, and they claimed they confirmed my request which is a lie. I ended up paying double to go back to my original request. NEVER AGAIN!!! read more

Absolutely terrible company. They have overcharged us for a flight that we did not book. read more

They need to fix their payment process because it clearly doesn't work. My friends same flight got canceled and the Latam airlines rebooked her at the same price she paid. I didn't know I was using a terrible third party site because their website is a scam that will pop up when you look for a specific airline. Will never use again clearly they don't use about their customer and can't even process a simple credit transaction OR notify their customers their payment failed. Terrible reviews everywhere for a reason there's even an article about their scam online read more

Esky - Travel Services Near Me

The worst service EVER! Do not use them book directly. They are rude and inefficient and charge for every little thing.

Avoid! In my haste I confused Sky Express with Esky, thinking (wrongly) that Esky was the on-line portal for Sky Express. Stupid me. I was trying to book flights around the Greek Islands. Esky is a total scam. Their business model is likely largely built on this mistake made by people like me. I tried to cancel within a day and to no avail. Lost everything but a small tax refund, EVEN THOUGH, Esky had not yet booked me with the actual carrier. Customer service? Forget it! I had to rebook with a legitimate airline and lost about 600 dollars. They should lose their IATA certification at a minimum. Hopefully you too didn't learn this unfortunate lesson to BE CAREFUL! Tip: When looking for regional airlines (around Europe) , make sure they are full partners with your primary carrier. Book through your primary carrier (example United)all the way to Crete (or wherever). They will put you on one of their partners.(Aegian) If you then have a problem, the regional carrier with take responsibility. read more

SCAM!!! I feel foolish for not checking them out before booking. They charged more than the airline site & sold me on a service package, with is worthless. They lied: I wanted to change my flight by one day, which the service package allows. They sent me a quote for what amounted to new tickets (same price i already paid) I called the airline, who told me there would be no charge for the change, since same airfare & schedule. I asked for a refund for the service package, which they say is non refundable. Total SCAM!!! Beware!!!! read more

Actually No STARS. I was looking to book a flight and I googled Kayak and a number of sites came up. I clicked on esky and booked an airline and hotel reservation. Due to Covid 19 illness I cannot travel. I am looking for a number to call esky or an email to reach someone to cancel my reservation. I cannot find any.Anywhere! They cant be contacted.! Big Mistake not doing my research before booking. All the bad reviews on this site and other sites are well deserved. Scammers! Shysters!Thieves! Criminals! How can google allow the to use their platform to scam people? Why would Jetblue Master Card by Barclays Bank approve payments to disreputable companies? I will never consider doing business with esky Ever! read more

I bought a ticket from LAX to Sacramento. I also bought trip insurance. The terms and conditions said the ticket could be canceled within 24 hours of booking. Immediately after booking I realized the ticket timing was in error so I needed to cancel the ticket and rebook. ESky's website provides no way to cancel a ticket and phone number to call. I found a phone number on a travel blog site. The representative refused to cancel the ticket citing that more than 24 hours had passed. I pointed out that it had only been 12 hours and he said it didn't matter because the ticket had been booked the previous day. I am filing a dispute through my credit card. SCAM read more

I should have checked YELP first!!! This is a scam. I bought all of the cancelation insurance and still could not cancel the flight. STAY AWAY FROM THIS SERVICE--It is not legitimate. It is hard to give this company a 1. I wish there were a lower rating I could give. read more

don't waste your money! f i could give a minus star i would! i came down with covid and i had the trip insurance. they refused to refund my flight or credit for another flight. they apparently would rather take your money and have passengers exposed to covid. don't waste your money!!! read more

This site is a scam. I book a trip with a wrong departure time. I tried to change it way in advance of the flight and they charge me initially a fee. I thought i was dome and problem solved. After few hours they sent me an email saying i needed to pay another fee and they were unable to change the time. I reluctantly paid...they did not change anything. I asked for a cacelation...they charged $100. They claimed the airline did not allow the change. I talk in person to the airline they assure me had no problem with the change. They are robbers. DO Not use esky. read more

!!DO NOT USE THIS COMPANY!! ***SCAM ALERT*** 2-3 hours after booking you will receive a message stating ( there is a problem with your payment and your flight was not booked) Then out of the same account they will withdraw a $30 processing fee! Now if how is my payment method bad if you can take $ out of it ? Edit *My $ was refunded 2 days after writing this review Also all provided phone numbers to contact customer support are bogus and do not work I also started getting international ATM fees charged to my account, so I was forced to close the card I used through my bank. Book direct through airline and not shady 3rd party company's like this one. read more

CANNOT RECOMMEND. Their web site changed my booking date. I tried having it corrected, even agreed to their heafty change fee, they claimed the flight was NOT available. Multiple calls (I did reach them twice) then I booked directly with Ryan Air and there are over 50 seats still available at the time this all happened. I know I did not make an error on the date they issued. This company denied my Credit Card company the refund. Contacted me via email to say they would look into it and never did. DO NOT book through them. I have supporting documents but they are pdf's and this only accepts photos. If less than one was an option, they would get a zero rating. read more

The most disgusting lying company I have ever dealt with in my life. I booked with them thinking they were the airline they were not so I told them I wanted a refund and they said oh we can't because it's not within the same day. It was two hours after I had booked number one.. They said that if I paid them extra money, they would definitely do it because obviously they see that it was a couple hours so I ask them to email me saying that they will give me a refund so I do that I get the email I paid them extra money now they've just stolen more money from me. So all they have stolen about $5300 Canadian from me and I have been fighting for two months to get my money back that was promised that I would get it back within 7 to 14 business days. Do not believe anything they say I have asked for somebody to call me back and they lie didn't said they have but I didn't answer. OK well I have call display so again stop lying.. Grow up, do what you said you were going to do pay me my money. I will continue to email everyone to two days like I have done since mid June when you ripped me off and I will continue to do so. read more

Can't believe I fell for this scam company. I thought I was on my airline booking site. Esky third party booking company and they charged me 57.00 to book my flight. It did get book with my airline who charged me for the flight. I tried to cancel with esky but my ticket and their fee non refundable. I got screwed by my own stupidity so swallow my lumps. BUT BE VERY AWARE read more

I imagine they're fine if nothing goes awry. The second of my two flights got changed by the airline and I made alternate arrangements, needed to cancel that second flight. Called Esky, the dude didn't seem to understand what I was talking about. He made it sound like he was going to cancel the whole thing and I stopped him, carefully explained I'd like to keep the outbound but cancel the inbound flight. He said ok. Came back 10 minutes later and he'd cancelled the whole thing but wasn't using clear language. He said he'd cancelled the flight I requested. I asked him to confirm the first leg, outbound, was still booked. He kept reiterating that he'd cancelled the flight I asked for. After some frustrating round and round, I ended the call and called them again. Got someone who understood what I was asking about and, of course, the whole thing had been cancelled, not just the one leg. I had enough at this point and just made my own booking elsewhere. I'm told I'll get a confirmation that they'd refunded my flight in a day... and after reading other reviews I suspect I'll be needing to contest the charges on my card pretty soon if I really do want that refund. Don't use Esky. Literally any other method would be better. read more

Google presented eSky.com when I searched for Sky Airlines. In my haste I booked a flight and then 1 1/2 months later they told me flight canceled. I looked and I have a confirmation on Sky Airlines and it is not canceled. ??? However I find the reviews of eSky to reflect many of the same experiences. read more

I never received my airline tickets and I have spent over a year trying to get a refund or credit from Esky or American Airlines. I was told by AA to get credit for tickets I payed for and never got to use, I had to get a no fly lifted off from Esky (which they put on for tickets I never received). When I contacted Esky they said AA said no credit would be given. I waited months for even a reply. Please stay away from using this dishonest company. read more

Absolutely horrible experience. Avoid eSky at all costs. I used them to book a couple flights with American Airlines, and then found out later that day that I actually had to cancel them... eSky is basically impossible to contact, and when they do get back to you, they are not helpful. Between navigating their website, calling disconnected numbers, and searching online for any way to get in touch with them, I spent probably 3 or 4 hours (so far) trying to cancel our flight. Honestly. This whole thing has been (and likely will continue to be) a nightmare. Two thumbs down read more

Do not use this site, despite having such a legit and appealing website their customer service is virtually non existent. I got a round trip flight, and needed the second flight rescheduled. I called them multiple times, and they said they'd email me with instructions but never did. Then I emailed them, and they also never got back to me. You can't reschedule simply on the app. So I had to call my airline and reschedule and be charged a $50 fee because I booked through a third party. Use a legit site like Expedia or something. This company must be paying a lot to have them appear first on Google, but that's where all their money is going. read more

Was unsuccessful booking 3 passengers together on same flights - which you would think would be a pretty simple task... considering one of the flyers is my 7 yr old. Also considering there was availability. So my son got booked on a different flight, I had to cancel it - and I decided to go straight to the airline... Now I have to cancel my booking with esky and I can't talk to anyone - they are not available weekends and leave you on hold forever. I don't trust their online system... I feel they are not reliable. read more

Shit company. Like thousands of others I had a similar situation. Flight cancelled because of covid and they did nothing to rebook after many many emails and phone calls. I sent them my new request twice. I literally screen shot the flights. Any moron could follow it. Turns out they were just stalling. Once the time expired they said sorry, not sorry. read more