In response to the business owner: I appreciate your response Sarah, that said I would like to be clear about my review. The problem was never the cost. - As laymen looking to HVAC experts, we offered to pay to diagnose the issue and that was rejected. - Neither of the two tech's that were sent out found the issue, the first didn't even attempt to. Yet I managed to find it in just a few minutes of searching. - I was told twice that if the scope of the project changed I would receive a call regarding a change in the estimate. That never happened, I called you. - When presented with an estimate that was nearly the same as the original estimate after significantly reducing the scope and labor, I was more or less attacked over the phone - including being blamed for the situation - when I was looking for a reasonable explanation and some accountability. I know you're a business and have costs and I understand sharing those expenses with you. My frustration is not about the money, it's about how the situation was handled. It is about the apparent lack of due diligence on the part of your team. The disappointment of looking to experts to help solve a problem and finding out that they didn't put in the effort to address the issue in what would have been a simple fix. And most importantly, the rudeness we received when looking for accountability. Describing the situation as unprofessional only scratches the surface. read more

The owner's response saying she "wasn't willing to alter the invoice's findings" is completely wrong. To say that the replacement was due to age and not extreme wear and tear is a mistake. And she also never addressed the fact that she was rude and abrasive on the phone. See other reviewers who noted her rudeness for added evidence. So, I reinforce my original review and insist that rental owners avoid this company. We also received a letter saying they are selling their heating oil portion of their business to Sound Oil. They must have been overwhelmed and so maybe with this sale service will improve. Also, this "Sarah" may not even be an actual owner because I didn't see her name on the sale letter either. read more

Glendale Heating & Air Conditioning - In other words "I'm sorry you took my poor attitude and poor customer service the wrong way" - Heating & Air Conditioning/HVAC Near Me - Burien, Washington

The Glendale team services my forced air furnace for the last few years, and has always done a great job. In particular, my service technician has been very helpful in chatting me through best practices and options. Talking with the folks who answer the phone is always easy and efficient, too. read more

I really cannot say enough great things about this company! We converted over from a gas furnace to a brand new heat pump system. Starting with Sarah in the office answering all of my questions, Debra coming to my home to do the estimate and answer even MORE of my questions, to the actual installers themselves - Reilly and Ray. You were all such a pleasure to work with! THANK YOU!! Reilly and Ray both did TOP notch work, even the inspectors commented on what a great job you guys did with our install. They had to do some work in my insulated attic, and they cleaned up after themselves so well that I didn't even know they had completed the work up there! They are both very personable and kind, answering any questions we came up with along the way. I wish I could give this company more than just 5 stars! If you are considering using them, I would highly recommend them! They show up when they say they will and provide amazing service along the way! Thank you all again for everything! read more

Glendale Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Burien, Washington

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Horrible company! Rep was rude and condescending, arrived late, and left a huge mess. Would never recommend.

I've used Glendale Heating for years to tune up and clean my heating system. Extremely professional service and employees who show up on time and clean appearance. The technicians always have tarps to lay there equipment on to protect your flooring. I will never use anyone else to service my heating system so look no further when you need service or installation. read more

Wish I could give them 10 stars! From the office to delivery to service, they ALWAYS come through with flying colors. A special shout out to Woody. Thank you. read more

We have been a customer for 25 years, and wouldn't consider anyone else. The team is amazing. We always recommend Glendale to our neighbors and friends (they were originally recommended to us by a neighbor). As a family-run business, they always provide fair and honest service. Shop around, and you'll find that they are much less than the companies advertising on TV, they saved us thousands of dollars. Glendale improved our duct system and installed the Lennox heating and cooling products for our 4-bedroom home in Maple Valley and we have been so happy. Their sales people are kind and the service team is top of the line. read more

Glendale Heating & Air Conditioning - Lennox XC21 Cooler for Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Burien, Washington

I can't say enough of about Glendale Heating. Their entire staff and service folks from Sarah, Debra, Brian, Randy, and others have been amazing with replacing my new furnace along with other custom duct work and gas pipe re-routing. All the jobs were done in excellent fashion and my contractor friend even admired their work. I'm lucky have come across a great company for the quality and professionalism with reasonable prices. I very highly recommend this place! read more

Have had Glendale Heating service my HVAC for years. These guys are the best, always on time ,reasonable & honest. .

During a recent record cold spell, really the first of the heating season when many local customers were first needing to keep warm this year, the furnace in our Burien rental home failed. Our tenants called us--we were vacationing in Hawaii--somewhat frantic. They were headed for the hospital in Seattle as they were expecting to have a baby boy induced that afternoon. I called Sarah at Glendale Heating and left an after-hours voicemail. She called back within the hour and had Greg, a tech, on his way that evening. Greg determined a furnace vacuuming was necessary before he could get the unit back on line, and he suggest a local furnace cleaner for us to use. The furnace cleaner was able to re-arrange his schedule and get there the next morning. Sarah, at Glendale, had Woody, another tech, at the house the next afternoon, after the cleaners completed their work, and the heat was on when baby Matteo, the new mother and father arrived home that evening. It was long-distance coordination by Sarah and her team at Glendale that pulled off repair in record time under the most urgent conditions, and we could not have been more pleased--or appreciative--of their professionalism and competence. Thank you, Glendale, for coming to our rescue. read more

Great job! Everybody I worked with from inquiry call to estimator , office staff , and installers were fabulous . Pricing was good. Commitments were met . Very responsive to calls and questions. Very happy with the entire project. Shout out to Sarah H. Sales and install coordinator, fabulous communication, and follow-up ! read more

Just had a replacement gas furnace installed by Glendale. Price was right, schedule was good and on time and installation was top rate. After install furnace had a rattling sound. Serviceman appeared when scheduled and couldn't fix by self. Two servicemen showed up as scheduled and made a satisfactory repair. I would recommend Glendale for both installation and/or repair service read more

Our heater condensation unit linked out and Glendale Heating & Air sent out a very capable technician - Kyle - who diagnosed the issue, communicated the necessary fix, ordered the part, and came back again to install and test the new part/motor capacitor. He was great. The staff/phone scheduler was also very helpful. Highly recommend. read more

I've been using this company for my heat pump but each year I had to call back due to something wrong. Each time either changed and replaced with something or something major happened. Last year they wanted to change the entire motor and fan of the heat pump and that cost a lot but this year same thing happened and wanted me to buy a new heat pump. I would not recommend using his company, I am very disappointed and should have changed to a different company a few years ago. read more

Extremely dependable when it counts. They have replaced our furnace and installed our central air conditioner. When the seattle gov inspector came to inspect the work, as required, the inspector actually said, "it's nice to inspect their work, it's always top notch". I obviously am happy with them and think I made the right choice. read more

This service, Glendale Heating, has pros and cons. Pros: on time and efficient in finding problems. Cons: Replaced parts without quoting price first. An "furnace ignitor" is $195 from Glendale, on Amazon it's $15. Will not recommend this business. read more

Summary: -Company charged more than quoted rates agreed to over the phone -Technician provided incorrect diagnosis with little supporting evidence or thorough troubleshooting -No follow-up to acknowledge fault, apologize, or rectify issue Pros: -Availability: Was able to schedule a technician within a few hours on a Saturday to troubleshoot furnace issue -Technician was on-time and courteous Cons: -Technician was not interested in hearing about symptoms of the furnace issue nor the troubleshooting and testing steps performed prior to his arrival -Technician hastily checked a few things, changed the batteries on the thermostat, and determined it was a faulty control board -Technician cautioned any DIY work, ignored questions for additional information, and failed to provide an explanation on diagnosis -Technician did not capture the necessary model numbers to order a replacement part, causing further delay -Final bill was much higher than quoted amount over the phone for overtime/weekend work Fast-forward, we decided to eliminate all variables by swapping out the thermostat with an older model, before the control board could be ordered... and the furnace issue was resolved! I prefer to support small, locally owned businesses, because they usually take the time to ensure things are done properly, but this experience left me sorely disappointed. read more

It was a cold blustery day. The furnace was not responding to my urgent need for heat. Glendale Heating banged on the furnace with a magic hammer. The Wizard inside the furnace released his warmth throughout my hovel. Quality release. Valued warmth on cold night. read more

Glendale heating has been great and treats people fairly. They have come out many times to help with my furnace and to supply heating oil. Mr. W..? the technician who usually services our heater is friendly and helpful and very proficient. Thanks again, Glendale! read more

I have used Glendale for years. We have an oil fueled Furnas and the maintain it in the summer every year. The technicians are knowledgeable, polite and are willing to accommodate your requests. They also service our air conditioning plant each year and this preventive maintenance saves a lot of issues when it is very hot or very cold. Their oil delivery service is seamless they always know when to fill our tank. Last year we had a leak in the oil tank and they suggested a very good contractor who worked with PLIA (The state run tank insurance) they visited several times during the process and the operation was executed without any problem. read more

These folks are very honest, always great service. Our technician Greg was excellent, very professional. I never hesitate to recommend Glendale to friends! read more

Chad in the service department is extremely rude when speaking to customers. Very disrespectful when answering basic questions regarding my last service. I've been using this company for over 6 years and the customer service level declined read more

We recently had the daunting task of finding a reputable company to replace the 19-year-old heat pump system that came with the purchase of our home. It was quite an educational process and we do not spend $10-15,000 lightly. After doing our own research, we started interviewing companies to hear their pitches. Deborah, the sales rep with Glendale Heating and Air Conditioning, was informative, thoughtful of our home's needs, and attentive to our questions. Prior to making our decisions, we spoke with Randy, one of the owners of the company. He was beyond patient with our (seemingly endless) number of questions. Once we decided to move forward with Glendale, we were informed of the next steps. Sarah, in Customer Service, guided us throughout the process - ordering, financing options (if needed), installation, follow-up appointment, how to register the product and getting the permits signed off with the city inspector. Sarah was more than gracious, friendly and understanding when we had to unexpectedly reschedule the installation date on short notice when COVID-19 hit our home. Since we are very factitious homeowners, we were quite nervous about having workers in our home. We knew they had to access our crawlspace from the inside of the house. Ultimately, we had no cause for concern. The install team ~ Riley, Ray, Zeek and Brian ~ were top notch. They arrived at the stated time, introduced themselves prior to starting the job and were very respectful of our home, garage and property. They operated as a great team. They anticipated each other's needs, patiently answered our questions as the job progressed, were efficient and professional. VERY IMPRESSIVE! The service technicians ~ Yuri and Kyle ~ (who were involved prior to the installation) were the same team who came afterwards to follow-up on required systems checks. They also were respectful, informative and efficient. We are beyond pleased with our decision to hire Glendale. Their selection of products, the high level of customer service and the attention to detail, the training of their technicians who represent Glendale has left us extremely satisfied homeowners with a new and efficient heat pump system - just in time for summer! read more

Had a failing proprietary thermostat on a Lennox HVAC system in one of my rental properties. I called around and talked to a few different places. Glendale couldn't get me in until the end of the following week which was kind of a drag but they were the ones that knew what I was talking about with this specific thermostat. They called to confirm before the appt and I worked with the tech Yuri to install a more generic thermostat and bypass some of the Lennox bs. Actual charge was a bit less than I was expecting which was a nice surprise. Next time I have a problem I will call them first to see if we can work it out again. read more

Mark from Glendale is clearly well-trained and shows concern for his clients. After getting fibbed to and pressure-sold to by another company, I was glad to meet him! My house has a 21 year old furnace installed by Glendale. Like some other reviews, I found the phone attendant to be abrasive, she insinuated that I didn't know my own address since she couldn't find it in their records, even after I told her it was about 20 years old, and I had to laugh - I definitely know my home address!! But we got the work scheduled. I let Mark know what was up, and showed him the picture of the 'crack' the other person told me about. He confirmed that it was no such thing, but said he would take a thorough look anyway. He did, we agreed that maintenance would be fine for now, he cleaned everything up, put in a new filter, let me know the status of my fan was starting to tighten up and what that meant, and that was that! I will have Glendale out next spring for a new unit and duct cleaning, but I'm so glad I have the winter to save up and research my new furnace without feeling panicked. read more

My Aunt had a house built in the early 50s and used Glendale her entire life and so I tried them about 20 years ago. I am a contractor and use them for every job requiring heating projects. They are the only company you need to call. They are amazing and will be honest and fair and treat you right. The price has always been great because they find the problem and solve it in a timely manner. If you are debating on a heating company you can feel comfortable in calling them and scheduling an appointment. In this day and age being able to find honest people who treat you right is hard and with Glendale you have found just the kind of company you were hoping you would find. Stay warm! read more

I just called for an appointment to get my heat pumped serviced and the woman who answered the phone was rude and hung up on me when I asked for clarification on why our service date moved without any explanation. read more

I am giving their service department a one since I cannot give a zero they deserve. I called to set up an appointment and the young woman in service was really rude. They said they would be out between 8AM and noon. After noon came and went I called them to see if I was still getting service. They said the technician was delayed on another job, no apology or time frame given. The technician lied and said he called me and it was a bad number. I had him call me while I was standing there with him, it worked fine. The person shows up and does the work needed to fix the heater. Then charges me for an hour even though here a half an hour. I guess I should have asked minimums but when called said there was none. He put COD and asked for my credit card, I said it should be put on my account I pay monthly for my oil. By the way no issues with the oil delivery side of the company unlike service. Luckily I do not need service much but wanted to make sure my 2 new kittens had some heat in the house. Overall I would never have service done by them and be overcharged again. If I can find someone else to deliver the oil around the same rate and better customer service, I will go with them next time. read more

I was having problems with my heat pump outside unit icing over back in February. I called Glendale as they had been servicing my unit annually and they came right away. The technician diagnosed the problem and ordered the part. I was told to run the unit, switch to emergency heat and do this until the part arrived. The part was installed a few days later, but there were more problems. I had been contemplating a new unit but was hoping that the replacement could be made in warmer weather. Bottom line - Glendale installed a new unit on a cold bitter day in February! Now that is what I call great service. read more

The service technician that was sent to fix our furnace was rude and had a very nasty attitude. I hope all Glendale technicians are not like this guy. It's a shame this guy represents Glendale. read more

Sarah should get a raise! I've been a real estate broker for over 21 years and I have to say that I'm impressed with your company. I have used your company before. Not only for personal use, but also for clients. Sarah called me after hours ON A WEEKEND! Multiple times, and walked me through an easy reset on a furnace for one of my listings. She is what everyone would like to have for customer service, client's first! Thank you Sarah read more

I purchased my AC months ago and was told it would installed the beginning of July. When July came and I had not heard from anyone I reached out to them only to find out it would not be installed now until last September. Not one phone call or email from anyone in the company that was installation was delayed. I called to Sales Rep who acted like this was normal business practice. When I called the main office the receptionist was rude and transferred me in the middle of me talking. I believe they only took my money and said July to try and get me locked it along with others that would not be getting AC this summer. I cancelled my order due to HORRIBLE Communication and Customer service. I would NEVER have them do my installation with fear if something went wrong it would never get resolved. I will take my business to a reputable company. read more

Glendale kept our appointment when others could not! They called a day before and on the day of the appt. Kyle, their service tech called to let me know he was enroute. I like that kind of confirmation. Kyle was prompt, courteous and answered all of questions and concerns. There was no push to sell or replace anything. I got as much information I needed to make up own mind. The service was done and the one problem I knew I had he took care of. I opted for a new thermostat. Now I am set for this winter. The cost was reasonable and all my issues fixed. He left me with a sense of assurance of a job done right. Thank you Kyle, and Glendale for the peace of min! Customer service is alive and well with Glendale heating and ac. read more

From the techs that have serviced my furnace to the people at HQ for self serve oil or propane fill and firewood, good folks. My go to. Customer service is where they are at. Glendale for life! read more

We contacted several AC companies about fixing our air conditioner last summer. We had a huge range in prices so we picked a few of the reasonable ones who did a free consultation and diagnosed why our air conditioner wasn't working. One company came with maybe a trainee and didn't even have the correct tools to open up the unit to check what might be wrong. This company, however, came to the free consultation and had the right tools for the diagnosis and were able to fix it on the spot. They were the last consultation and definitely had a good price and the fact that they came prepared and even had the ability to correct the issue at that moment was very impressive. It was that first heat wave last year, so they must have been extremely busy but scheduling was very easy. I had better luck scheduling by calling them than I did scheduling through Yelp, but they were still fairly responsive to the Yelp request. read more

New install. Ac doesn't work, said wasn't their problem and won't fix. Electrician said Glendale quoted wrong and now I need $5800 more work done before can be done. Glendale says I have to pay. Still waiting for them to finish. All I get back are degrading and snarky comments from the person who quoted me and won't fix or answer my questions. The installers were awesome. read more

These guys rock! Had to wait about a month to get my heat pump installed because they are so hard to get right now. It was a nice upgrade at no additional charge to a bigger and better unit, because the model we ordered wasn't available at the time. They really did a great installation too and I highly recommend them. read more

Very quick to respond to my inquires. Great first impression. The representative was very kind and patient with answering all of my questions. They have very competitively low prices. Just disappointed that I am not able to utilities their services because of where my home is located. Although they do service the Kenmore area, it would take a little bit longer for them to deliver oil to my home because they are located south in Burien. read more

My furnace quit working the way that it should. It just blew cool air around the house. So I gave Glendale heating a call. They were able to fit me in immediately. The repair service man showed up early, which was great. Suyong fixed the problem in a matter of 15 minutes. He was kind enough to explain a lot of the things that were going on with the furnace that was causing the malfunction. And he was fast in repairing the problem. The cost was very reasonable. I definitely recommend Glendale heating! read more