Unfortunately, had a bad experience and it just seemed like bad communication between departments…read more The guys in the shop were really nice and helped me pick out what I needed when I was there. However, when it came to delivery my order was over 2 hours late and they only sent it out after I called for the third time without any notifications or updates that they would be late, the dispatcher let me know after I called that the original truck broke down. Then for pickup I called 3 times before I was sent to a dispatcher who finally got a pickup scheduled days later than my original pickup time. The first two times the person who answered the phone seems annoyed that I called and just said "we're busy" and did not give me a pick up number or anything. The dispatcher told me that she never notification that the pickup was ready. Additionally, when I asked ove the phone if the extra time would be charged or if it was on them, one of the shop employees said I would have to pay based on when it was picked up. I now know that wasn't true but it really stressed me out because I was completely left out stranded and had to stay home from work for 2 days to wait for them to do the pickup and had no idea when and if they would actually come. I spent $150 each way for delivery and I only live 10 minutes down the road. The whole point was I needed things to be timely. I would rate the shop experience 4/5 and the delivery experience 0/5. While I would absolutely rent from them again, I'm never doing delivery. The equipment was in good working order and the delivery driver was nice and helpful when he did get there.

I'll start this by explaining I am not the most comfortable person around a construction setting,…read morebut as soon as I stepped into Runyon I instantly felt better. I have started to take on bigger projects around my house and this past weekend it was time to tear out a cement patio and replace it. I wanted to figure out the quickest and easiest way to do and I needed a Jack hammer. After browsing all my tool rental options this not only seemed reliable, but by far more affordable. In comparison, the HD would require a $350 deposit for a $90 rental. I believe I spent a total of $133 on a Jack hammer, 2 chisel picks, and a wheel barrel. Best part was, I got a refund on a chisel pick without even asking. They asked me if I had used both, which I hadn't, and they just refunded me. I loved that!! The employees are all incredibly friendly and helpful here! Like I said, I was a bit uneasy at first, but once I started talking to someone, I was feeling much better. Overall great employees, good prices, and reliable tools!!

No nonsense, no wasted time. I took in two blowers that wouldn't rev properly. He never removed…read morethem from the bed of my truck. He stood there for 5 min on one, adjusted the carburetor and it purred, reved and blew stuff like it was supposed to. The second one was similar, though he cleaned the tank out after a previous shop had changed a fuel filter and a couple of gas lines then threw the old junk parts into the gas tank! A&R again adjusted the carburetor, cranked it once and we blew stuff around. My cost was extremely reasonable, total time there was less than 15 min and I was back on the road with two properly functioning blowers!

Excellent service on numerous pieces of equipment. Prices are reasonable and quick turn around…read more Very personable and friendly. Have told numerous friends about the business. I won't take my small engine repairs any where else. Highly recommend them!

Fast and great service . Price was what they had communicated at scheduling…read more Would recommend

Price gouging, incorrect diagnosis, bad communication between the office and the techs.read more

Fast, excellent work, and wonderful customer service. I will use their service every two years…read more Fair price too! Thanks!

My dryer was taking forever to dry a load of clothes and I couldn't remember when I had last had…read morethe vent cleaned. A friend mentioned The Dryer Vent Tech, and sent me a photo of their business card. Their website made scheduling incredibly easy. I was able to,pick a time that worked for me and got a confirmation back that the appointment was accepted very quickly. Keith called when he was on his way, arriving at the promised time. He did a great job and cleaned out a bird nest and about a half pillow case of lint from the vent. He also found that the duct had been crushed in some previous work I had done...which was in 2007...so I then knew it had been over 16 years since I had had the vent cleaned! Yikes. He un-crunched the duct and that combined with the cleaning has my dryer working so much better! The $189 price for the second floor vent was a great deal. I will definitely have Keith come out again at the recommended 2-3 year intervals going forward rather than over 16 years!

I took my mower in to have a basic tune-up done on. Nothing fancy, change the oil and filter,…read morecheck the spark plug and sharpen the blade. After six weeks they still had not gotten to it. The owner kept apologizing and making excuses. I'm sorry but either hire better people or don't keep taking in work you can't get to in a reasonable amount of time. I took my mower there back in 2017 and they did a good job and completed it in about 2 weeks thus why I went back this time. Unfortunately it appears they are not very organized or we'll run now here in 2019.

This business does good work and prices are reasonable AND they will pick up and drop off your…read moremower if you do maintenance during winter. So convenient!

Chad was awesome - texted when he was on his way and was very personable and just all around good…read moreguy. I work 10-6 so it makes hard to schedule these things but they were awesome. I really appreciate it.

Excellent customer service!…read more Very knowledgeable a professional technician. Discovered my appliance was not under warranty with them, but would definitely use them in the future!

This place is a horror show. I have asked for the title to…read moremy John Deere for months with multiple calls. Even John Deere Corporate laughs at them. I still have NO TITLE TO MY VEHICLE. This is beyond ridiculous. I paid for it and want the title! How many times do I have to get lied to before I file suit?? Incompetence is standard here. Stay away!!!

My very old John deer was struggling. Brought it in. Within a few days got multiple follow ups…read morefrom a friendly tech with bad news. The 20 year old mower has died. Went to the store on a Saturday and was immediately greeted and a knowledgeable guy, Bryan walked me thru all the cool features of a new mower and bought it on the spot. They do all the warranty paperwork and within minutes I was out the door with a new one. Bryan even took the time to make it especially special for my little boy. Fantastic service. Well done.

bogus invoice charges!…read more Charged for a gallon of gas when i personally filled the machine to capacity before bringing it back ( experienced renter). Over charged credit card fee by 100%, which violated CC company rules. Hate a copmany that tries hiding behind the computerized system and it's a waste of my time to go back and argue about something that should not have happened. It's not the money..it's the principle of the transaction being fair an honest.

I needed to put 10 decent sized trees in and needed a two-man auger for the job. After searching…read morefor the best price, I saw Lawrence Tool Rental was very competitive. I contacted them over the phone and they were very knowledgeable about what size of an auger I needed for my job. I went in and they were fast, friendly and helpful. I will definitely continue to give my business to someone who honestly goes above and beyond to make sure the customer is taken care of. Great job LTR.