BEWARE!!!! THEY DO NOT GUARANTEE THEIR WORK!!!
We had Estes come out to fix a mailbox that was displaced due to a car hitting it. I was billed for straightening and tightening the mailbox 13 months ago. The house has been vacant, and therefore the mailbox unused. When an inspection occured on the house, the mailbox was notably loose. Upon contacting and providing evidence of the state of the mailbox, I was told that it appears that the mailbox had been hit by a car, and that it would need to be "reconcreted into the ground". I am pretty positive that is what I requested and what was necessary for the initial interaction with ESTES. When I asked them how long the concrete should last, I stopped getting any answers. I am also certain that if they did fix the post the first time correctly, I would not have this issue of it being loose enough for the wind to blow it around. I called the company to speak to the manager or the owner, but have not heard back from anyone. The customer service is basically non-existent, so unless your HOA requires you to use this company, I would steer clear unless you like paying for a band-aid to cover a hemorrhage. They seem to be good at that. read more