"10/24/2019 Sharee, thank you for your review. I apologize that you weren't 100% satisfied with the outcome of not receiving your permanent makeup service. Here at Esthetic Haus, our client's health and safety come first. If there is a possibility that an injury will occur we let you know and won't proceed with the service. Your service was refused because of your medical condition not because you didn't have a doctor's note. Consultations are the day of the appointment. For this reason, the website states all contraindications and other important information regarding the service you booked. In place of the nonrefundable deposit, you and I came up with the alternative of waxing and tinting your brow, waxing your lip, sides, and chin. If you have any other concerns feel free to call us at 773-666-5245. Respectfully, Esthetic Haus " In response to the above: I was told I needed a doctor's note upon coming for my scheduled appointment in order for the service to proceed following the consultation. A consultation should have occured before a down payment was made then if this was how you would proceed, otherwise this service and how you go about it, is quite discriminatory towards those with this dermatological condition such as myself. Needing a doctor's note due to my medical history was never communicated beforehand. That is an issue; if there is a possibility of refusal of service then a full refund should have been granted, if refusal is a possibility then there should be an exception to the no-refund policy as the service I booked and paid a down payment for was not done. We did not agree to the alternative services, instead the services were done without prior discussion that those would replace what I had come for. When it was realized that those services were being done in lieu of what I scheduled, a credit was requested because those services still did not amount to what I booked for the down payment fee. Overall, this was handled extremely poorly. I expressed my concerns then, at the time, and on private reviews to your follow up emails, so how is calling now an option. read more

wonderful staff and wonderful service! I never thought that eyebrow and lash tinting would change how I saw my face but it did! I'm so happy with the services here and look forward to my monthly appointments! read more

Get yourself to see Courtney for the best brows in Chicago. I've been seeing her for more than three years and I get weekly compliments on my brows! As a redhead, I get a monthly brow wax, brow tint and lash tint. We recently started doing a lash lift as well, which has changed my life (the lift is a terrific (and cheaper) replacement for lash extensions, which were way too high maintenance for me). Neisha is also phenomenal for facials and is a great addition to the team. Courtney owns the place and it's beautiful. I'm so happy to see her have a place of her own. Send your best friend, send your mom, send your SO. Courtney is the best! (Check out her Instagram @esthetichaus for daily before and after shots) read more

Courtney is the best! I've been going to her for over 8 years and I wouldn't trust anyone else with my brows! Highly recommend her and Neisha for any of your brow and skincare needs. read more

Courtney has been doing my brow wax and tint for years! I love her and the whole staff. Great customer service and very professional!

Simply incredible. Esthetic Haus is a gem of aesthetic beauty with knowledgeable staff who customize your treatments to what will best suit your face. Going above and beyond for covid precautions, I felt very safe having my brows waxed and tinted and lashes tinted. Perfect shape and shade on my brows. Will definitely be back, can't wait to try a brow lift. Added bonus - online booking ! read more

Courtney and Candyss are both amazing! Highly recommend for all eyebrow and lash needs!

So here's the deal ya'll: Courtney is a guru. Do you know the definition of guru? If you put your religious notions of what it is aside you are left with this: ""teacher, guide, expert,or master of certain knowledge." And that is exactly what Courtney is. I came to her on a referral from a friend and it had been years ...YEARS since I let anyone touch my brows let alone my eyelashes. I have been living in this city for eight years and I had my fair share of terribly done brows. Eventually I thought ok I'm a hairstylist, we kind of covered this in school a million years ago, I'll just do this stuff myself. And one day I woke up and I looked...rough. It was after quarantine and I went back to work and I realized people were only seeing my eyes. And my BROWS. And if your eyes are the window to your soul, your drapes better look damn inviting. Not only is Courtney a venerable brow pro, she is and has been also a guide and teacher in the world of self employment within the beauty industry. My favorite self care thing is coming to see her, letting her do whatever she thinks is best (I'm gonna level with you, you should probably do the same. Don't show her a brow mood board, don't pull up Kim K's brows, just.... don't. Let her do her thing. Trust me) & talking with one of this city's finest female business owners I have ever met. Esthetic Haus is clean and welcoming and the real deal. Do yourself and your brows the favor. read more

Courtney is the best esthetician I've known! I was referred to her about 5 years ago from a girl I met with great eyebrows, and she absolutely does the best work on brow shaping and everything eyes! She does my brow waxing and tinting ,and lash curling and tinting. And she also did great job on my brows and lashes for my wedding last year. Everything looked great. Thanks Courtney and esthetic haus! read more

This place is a hidden jewel. I don't trust anyone with my eyebrows besides Courtney .. she knows exactly what shape works for your face and her execution is flawless. On the other hand, if you want a facial, and believe me , you do. Neisha is an angel .. she knows skin and knows how to make is glow, sparkle, and for my sake, stay hydrated. I just tried the 90 minuet facial and you will be in heaven. I left glowing and completely relaxed .. trust me you need to check his place out. read more

I love Esthetic Haus! Courtney and Neisha are awesome! It's a relaxing environment and they're both friendly and welcoming. They're both great with brows and lash lifts. The facials are wonderful and relaxing. They don't ever force products on you, but they'll make recommendations on things they have if you ask. Everything is very clean and that is super reassuring. read more

I have been following Courtney for many years, and so glad she now has a place of her own. My brows are always on point and they have never looked better than when I started going to her. Since opening her cute, clean, cozy spot, I have started seeing Neisha for facials as well, and the time and care she takes to make your skin look it's best is great. Both ladies are excellent in their craft and really care about making you look and feel your best. I highly recommend Esthetic Haus for your skin, brows and lash needs, I promise you won't be disappointed! read more

Neisha brought my skin back to life after one 90 minute facial! I have never left a spa before, feeling better than I ever have. She was calm, patient and extremely knowledgeable. I can't wait to go back to see her! If you want to treat yourself, go with the 90 minute facial. You won't regret it. read more

You will not find two estheticians more knowledgeable & professional than Courtney & Neisha anywhere! The atmosphere at Esthetic Haus will make you feel as if you're receiving services in your own home. read more

I want to respond directly to Ruby's review because she was charged a fee for missing her appointment. I have been a client of Courtney's for almost 10 years and have watched her hustle to open her own place. I happened to be the client she was working with when this phone call came in. Courtney took the call and listened to the customer and simply reminded her of the policy. While a family emergency came up (and I hope for a positive outcome) and Ruby missed her appointment, she had an appointment time that was missed... meaning another customer, on a Saturday morning, couldn't book and therefor Courtney loses the revenue. Courtney has had to shut down half her services (aka revenue) purchase PPE and cleaning supplies, and decrease the number of clients that can be in the spa at a time. Supporting small business, especially during a pandemic, means paying your late/cancelation fees and not blasting them on yelp with a negative review (plus posting a photo of your father just exploits him). Even if you offer to come in at a different time, your taking away from a paying customer at that time. Also, brows by Courtney are also 5+ stars. read more

I've gotten my eyebrows done by Courtney for the past year and she's AMAZING! Honestly, my brows have never looked better. She helped repair bad wax jobs and gave me full, healthy looking brows that I'm obsessed with! Her salon is clean, comfortable, and adorable. She is so nice and extremely professional. Do yourself a favor and go see her! You won't be sorry. read more

Courtney is AH-MAZING! I have super light blonde eye brows and was on the fence about microstroking. I finally decided to go for it and booked an appointment with her. Not only did she answer all my questions and walk me through the process, she also made my eyebrows look phenomenal-Natural but filled in! This was by far the best beauty decision I've made to date. Courtney is a genius and I highly recommend her. read more

Courtney has done my brows for YEARS and there is no one I will let touch my brows but her! She is the absolute best at what she does and no one else can compare. She keeps them thick, helps you find the perfect shape and even coaches you on growing them in if the shape isn't quite working. Her studio is impeccably clean and beautiful, and she has the best personality on top! Always makes me laugh! Trust me, you don't want to go anywhere else. Courtney is the BEST!!! read more

I've been going to Courtney for my brows for almost 10 years and wouldn't trust them to anyone else! She is the BEST at what she does. Her new space is cute, clean and inviting and i always feel great after seeing her! If you want the most killer brows in Chicago, Esthetic Haus is the place to be. read more

Courtney is outstanding! She understand the angles of your face and shapes your brows to suit you. Her studio is simply gorgeous and she owns it herself, you can see the beautiful touches. Must must must go here. read more

I've seen Neisha a couple times for waxing... her service is as good as it gets. Her technique is quick and smooth, with flawless results. She is professional, and incredibly warm, kind, and funny. It's so awesome to meet estheticians who are skilled at their craft, and also a joy to be around. That's Neisha! I love seeing her, and can't wait to experience her skincare magic as well. read more

Love me some Shea! The Brow Queen! I definitely love Esthetic Haus. Very pretty, clean and the customer service is superb! Shea can do it all from brow wax, lash lifts, brown tint, etc. She is very knowledgeable and will tell you everything you need to know! I would recommend anyone to her! read more

I found Courtney (aka the brow goddess) a few years ago, through allure magazine's best of the best feature. Fortunately, the article proved fact... she really is the BEST of the best. She has made all my brow dreams come true, and I am so grateful I found her...you can also see her work on Instagram...she post's before and after pictures of her brow clients....@esthetichaus Also to note, you can book your appointment online which is a life saver for me because I have 3 kiddos...and this is a terrific convenience. Courtney is friendly, kind, and most important beyond talented. She is passionate about her craft, and her business. Her skills are top notch, and I was blown away by most recent microblading experience. I never thought my brows could look like they do...but, she did it. They look better than I could have imagined. She should get 10 stars for her services. I will be a loyal customer for life. read more

Courtney and Neisha are fabulous. Courtney is a master of the brows, Neisha a guru of the facial. After having purchased their Bridal Bootcamp package, I'm more confident and glowing before my big day! I would recommend it to any bride-to-be! If that weren't enough, the space is clean, well-decorated, and welcoming. The products are wonderful and the ladies make suggestions based on your needs, versus high-pressure selling. Finally, these two women are fun and fierce. I love visiting with them as much as visiting the boutique. Esthetic Haus is simply the best at what they do. read more

Love Courtney!! Got my eyebrows waxed and tinted here and they are the best my brows ever looked. Can never go anywhere else

I've been serviced for waxing by Courtney and a facial by Neisha. I want to say both are exceptionally amazing! Not only is the space beautiful, but they provide the best service hands down. My brows are amazing and my skin has greatly improved since my facial. If you have not tried Esthetic Haus, don't wait anymore! read more

I have tried A LOT of brow places and Courtney does the best brows in the city hands down

Shae is amazing! As many girls of the early 2000s i was an 'overplucker' and spent years trying to correct the damage I did in high school. When I found Shae she completely transformed my brows. She makes you feel comfortable with the process and her attention to detail is remarkable. I highly recommend visiting Shae and all her services. I can't wait for my next service with her...lash lifts! Thank you Shae! read more

I've been going to Courtney for my eyebrows for about a year now. There is no one in Chicago, let alone anywhere else for that matter, that I trust for my brows!! She has an eye for shaping and has great advice on 'best brow practices' for growth, shape, etc. I always walk out of the salon feeling amazing! Not to mention, her salon is so gorgeous, clean and comfortable. I highly recommend going to Esthetic Haus! read more

I have been going to Courtney for a few years now and she is awesome! She does an incredible job and makes sure my brows are always looking good. She also makes sure to not take off too much hair so my brows look nice and full. She's fun and hilarious to boot! read more

Esthetic Haus is amazing and the space is simply gorgeous. I've been going to Courtney for over 5 years now and would not trust anyone else. Everyone leaving esthetic haus has glowing skin, great lashes and, amazing brows. You need to stop looking around and just go to Estehic Haus, you will not be disappointed. read more

My go-to is Neisha! I am an esthetician myself and she is the person I trust 100% with my facials. After my facials my skin is radiant, CLEAN, hydrated and glowing. So many people believe facials are a luxury but, they are so necessary! It's a workout for our face. Go to Neisha and you'll be addicted! read more