As a first-time customer and someone who strongly believes in supporting small businesses, I was…read moreexcited to visit Houston Camera Exchange. Coming from a small-business background myself, I always prefer to shop local when possible. I brought in my Canon EOS Rebel T7 camera, which had only been used once and was in excellent condition, along with the two additional lenses that came with it. While I was disappointed with the offer I received, I fully understand that businesses need to make a profit, and I was prepared to simply decline the offer and move on. However, what ultimately left a negative impression on me was my interaction with the employee at the front desk. Before leaving, I politely asked whether the store had any Canon G7X cameras in stock. The response I received was delivered in a noticeably condescending tone. The employee stated, "The thing about that camera is everyone and their mother wants it, and no one knows anything about waiting or patience, so there's never any anywhere. But if you want to give me $180, you can wait two weeks or two months for it." Had this comment been made in a lighthearted or casual manner, I likely would not have thought much of it. Unfortunately, that was not how it came across. As someone who approached the conversation respectfully and with genuine interest in doing business with the store, I found the response unnecessarily rude and dismissive. What makes this especially disappointing is that I came into the store prepared not only to sell my camera equipment, but also to spend even more money there as a customer. Had a Canon G7X been available, I would have been more than happy to purchase it on the spot. In other words, I was prepared to be both a seller and a buyer, and I was genuinely interested in supporting the business. Instead, I left feeling unwelcome. Customer service matters, especially for small businesses that rely on reputation and repeat customers. Because of this interaction, Houston Camera Exchange has lost my future business. I hope management takes customer interactions seriously, because a single negative experience can undo what might otherwise be a great business.

Doing this place on a whim when I was on my way to a work trip and figured why not check it out…read more The store is a tad off from downtown but this place is a OG users fever dream. Not only is it big but it had a rather famous wall of admittedly broken cameras that I regardless wanted to grab, printing gear, old tripods, manuals and parts bins, a whole half of the store dedicated to film cameras and their lenses as well as a nice dslr and mirrorless set up with their associated gear and point and shoots. I literally prolly looked like a crackhead as I bounced off the walls tripping out seeing stuff I had only ever seen in museums, or YouTube. While I didn't find the camera I came there for I found one of my grails a Oskar Barnac Leica iii. The camera has seen better days yah but for the insane price drop of a slight hazed summicron lens and the tested in front of me body I couldn't say no (432). Bernie, the guy who helped me went above and beyond showing me their whole collection of rangefinders and classic medium formats I was fawning over and made sure I was straight when it comes to practice and handling of something almost a 100 years old. There's something special about a bulletproof camera that's probably seen some form of action that screams to me and that they love shooting and respect the art. While I'd probably be long in between my next travel to the city I'll definitely support them online from 5k miles away. Loved this place and everything it stands for. Support local and people who perpetuate the lost art!

I adore Texcam. Even in Los Angeles it was rare that a camera/equipment rental shop was so quick,…read morefriendly, and smart. Everything I've rented from here has been complete and in good repair (not as common as you might think!). Call Texcam for 35mm, 16mm, or digital video cameras, tripods, lighting, accessories (gels, softboxes, cookies, etc.), film stock, grip gear and trucks, or anything else you need to shoot your film/video except actors and talent. Call in advance, though, because it takes about 20 minutes to set up your account the first time, and they do run out of popular things on the weekends. If you are not sure what you need, they will help you figure it out without ripping you off, even if you sound like a total spaz of an amateur. Honestly. I have sent many students there with great results. Their rates are low for the area, but they're sometimes open to negotiation, too. If you can bring proof of shoot insurance, you'll save a lot of money upfront. The location really is in a neighborhood, across from some apartments, so don't think that the address is wrong.

Great place. Very helpful, one of the guys rented me his personal 8mm projector. Thats service!!read more

This is, without question, the worst experience I've ever had with a repair business…read more I brought my Canon PowerShot in because the lens wasn't closing completely. The camera still worked perfectly otherwise. Instead of giving me a quote while I was there, they had me wait a day, only to come back with an estimate of nearly $300 for a camera that originally cost around $500. I declined the repair and picked up my camera. When I got home and tried to use it, the camera no longer worked properly. The flash wouldn't function, it wouldn't focus, and it became completely unusable. When I went back to the shop, the owner was incredibly rude and took no responsibility. He told me they "only looked at the camera" and didn't bother checking whether it actually worked before returning it to me. He also refused to stand behind their work in any way, saying there was no warranty, and claimed it would now cost over $400 to fix. I brought them a camera with a lens issue that was still functional. I left with a camera that no longer works at all. My PowerShot had lasted only a year and a month, and I truly regret ever bringing it here. I'm now out a camera, and the complete lack of accountability made an already frustrating situation even worse. I would never recommend this business. So corrupt.

I really fell in love with this place. Very nice owner..super super sweet and a camera legend;)…read more There's a good deal of little gems in this little shop if you look/ask. Pricing is pretty reasonable in my opinion..especially given that there aren't too many film camera repair shops in our area.

I found this company on Yelp, reached out and used their services for digitizing hundreds of…read moreprinted photos. We had no time restriction, yet it was still completed in a timely manner. I spoke with the owner upon delivery of my first phase of loose photos, and he laid out different options based on my wants, needs and budget. I was kept in the loop and notified of phases being complete. I then sent a few very old photo albums, with sticky pages, and even those came out great in the scanning process. No shadow or lights like you might come across if you try to do this on your own. Amazing quality! I am very happy with the process and completion.

I found an old wallet size graduation picture that I do not have a digital copy of. I found…read moredoorstop digital and was able to get a digital file same day. They were super helpful!

Absolutely HORRIBLE! I took my digital camera in because it needed a new battery door. The man…read moresaid it would be a special order from Japan and cost $38. BUT if they no longer made the part or he couldn't find it, I would only get a refund of 30%. And I repeated that back to make sure I head correctly. He then wrote it on paper for me to confirm. I was FLOORED! How is that any way of doing business?! Well, he certainly didn't get MY business.

Called to seek advice about my camera. He assisted me same day! Told me exactly what I needed to do…read moreand what to get. Very professional, friendly and helpful service! Will definitely recommend and go back in the future.

I got great guidance on what to purchase and what my options were for the equipment that I brought…read morein. It unfortunately was too expensive to actually fix. Will definitely return once I have a new camera.

Saved My Parents' Wedding Memories!…read more I was devastated when another company told me my parents' wedding video VHS tape was beyond repair due to mold. They returned it saying there was nothing they could do. I had pretty much given up hope until I came across International Video Tape Copy. Rima, the owner, was amazing from the very beginning. She offered to take a look at the tape despite others labeling it a lost cause. Rima's customer service was exceptional--she kept me updated every step of the way. From the moment she received the tape to when it was being cleaned and eventually transferred to digital format, I felt like I was in good hands. Not only did she manage to save the tape, but her pricing was also incredibly reasonable for the care and effort she put into it. You can tell customer satisfaction is her top priority, and she really goes the extra mile. I can't express how grateful I am for Rima's service and assistance. She saved irreplaceable memories, and I would recommend International Video Tape Copy to anyone needing VHS repair or transfer services. Thank you, Rima!

I had a large number of DVD 's made by a crappy Phillips DVD player/Recorder from camcorder tapes…read more20+ years ago. The format of the DVD's the Phillips created are in an unreadable format that no pc dvd player or conversion s/w on the web I could find could get them to play. Therefore, paid International Video Tape Copy to find a way to do the conversion. It was tough they said. And a few were so bad I had to give them the original camcorder taped. In the end they converted them all to a readable format on memory drives. Job well done and they would checked in with me often giving updates on their progress to completion.

I had a great experience with Michael, great communication , gave really great advice with his…read moreexperience in the areas of houston and helped me pick a spot and time to propose. The photoshoot went really smooth, he helped us a lot with direction, accommodated our requests. His attitude made us all really comfortable and the photos turned out great!

100000/10 experience! Michael was prompt, knowledgeable, fun to work with and gave us the most…read morebeautiful holiday photos!! Will definitely take more family photos with him!

Laura was amazing to work with. Captured beautiful moments with our graduating son and the entire…read morefamily. Super to communicate with, quick to share photos, beautiful shots! Relaxing and stress free way of taking family photos without losing time fumbling with equipment and worrying about whose phone the pictures are on. Can't say enough great things about working with Laura! Highly recommend.

Laura is amazing. We were having trouble finding a location for our shoot, but she communicated…read morewith me and did her best to accommodate us. The pictures came out so pretty. She was sweet and she guided us in poses when needed.