As a first-time customer and someone who strongly believes in supporting small businesses, I was…read moreexcited to visit Houston Camera Exchange. Coming from a small-business background myself, I always prefer to shop local when possible. I brought in my Canon EOS Rebel T7 camera, which had only been used once and was in excellent condition, along with the two additional lenses that came with it. While I was disappointed with the offer I received, I fully understand that businesses need to make a profit, and I was prepared to simply decline the offer and move on. However, what ultimately left a negative impression on me was my interaction with the employee at the front desk. Before leaving, I politely asked whether the store had any Canon G7X cameras in stock. The response I received was delivered in a noticeably condescending tone. The employee stated, "The thing about that camera is everyone and their mother wants it, and no one knows anything about waiting or patience, so there's never any anywhere. But if you want to give me $180, you can wait two weeks or two months for it." Had this comment been made in a lighthearted or casual manner, I likely would not have thought much of it. Unfortunately, that was not how it came across. As someone who approached the conversation respectfully and with genuine interest in doing business with the store, I found the response unnecessarily rude and dismissive. What makes this especially disappointing is that I came into the store prepared not only to sell my camera equipment, but also to spend even more money there as a customer. Had a Canon G7X been available, I would have been more than happy to purchase it on the spot. In other words, I was prepared to be both a seller and a buyer, and I was genuinely interested in supporting the business. Instead, I left feeling unwelcome. Customer service matters, especially for small businesses that rely on reputation and repeat customers. Because of this interaction, Houston Camera Exchange has lost my future business. I hope management takes customer interactions seriously, because a single negative experience can undo what might otherwise be a great business.

Doing this place on a whim when I was on my way to a work trip and figured why not check it out…read more The store is a tad off from downtown but this place is a OG users fever dream. Not only is it big but it had a rather famous wall of admittedly broken cameras that I regardless wanted to grab, printing gear, old tripods, manuals and parts bins, a whole half of the store dedicated to film cameras and their lenses as well as a nice dslr and mirrorless set up with their associated gear and point and shoots. I literally prolly looked like a crackhead as I bounced off the walls tripping out seeing stuff I had only ever seen in museums, or YouTube. While I didn't find the camera I came there for I found one of my grails a Oskar Barnac Leica iii. The camera has seen better days yah but for the insane price drop of a slight hazed summicron lens and the tested in front of me body I couldn't say no (432). Bernie, the guy who helped me went above and beyond showing me their whole collection of rangefinders and classic medium formats I was fawning over and made sure I was straight when it comes to practice and handling of something almost a 100 years old. There's something special about a bulletproof camera that's probably seen some form of action that screams to me and that they love shooting and respect the art. While I'd probably be long in between my next travel to the city I'll definitely support them online from 5k miles away. Loved this place and everything it stands for. Support local and people who perpetuate the lost art!

This is, without question, the worst experience I've ever had with a repair business…read more I brought my Canon PowerShot in because the lens wasn't closing completely. The camera still worked perfectly otherwise. Instead of giving me a quote while I was there, they had me wait a day, only to come back with an estimate of nearly $300 for a camera that originally cost around $500. I declined the repair and picked up my camera. When I got home and tried to use it, the camera no longer worked properly. The flash wouldn't function, it wouldn't focus, and it became completely unusable. When I went back to the shop, the owner was incredibly rude and took no responsibility. He told me they "only looked at the camera" and didn't bother checking whether it actually worked before returning it to me. He also refused to stand behind their work in any way, saying there was no warranty, and claimed it would now cost over $400 to fix. I brought them a camera with a lens issue that was still functional. I left with a camera that no longer works at all. My PowerShot had lasted only a year and a month, and I truly regret ever bringing it here. I'm now out a camera, and the complete lack of accountability made an already frustrating situation even worse. I would never recommend this business. So corrupt.

I really fell in love with this place. Very nice owner..super super sweet and a camera legend;)…read more There's a good deal of little gems in this little shop if you look/ask. Pricing is pretty reasonable in my opinion..especially given that there aren't too many film camera repair shops in our area.

I found this company on Yelp, reached out and used their services for digitizing hundreds of…read moreprinted photos. We had no time restriction, yet it was still completed in a timely manner. I spoke with the owner upon delivery of my first phase of loose photos, and he laid out different options based on my wants, needs and budget. I was kept in the loop and notified of phases being complete. I then sent a few very old photo albums, with sticky pages, and even those came out great in the scanning process. No shadow or lights like you might come across if you try to do this on your own. Amazing quality! I am very happy with the process and completion.

I found an old wallet size graduation picture that I do not have a digital copy of. I found…read moredoorstop digital and was able to get a digital file same day. They were super helpful!

Absolutely HORRIBLE! I took my digital camera in because it needed a new battery door. The man…read moresaid it would be a special order from Japan and cost $38. BUT if they no longer made the part or he couldn't find it, I would only get a refund of 30%. And I repeated that back to make sure I head correctly. He then wrote it on paper for me to confirm. I was FLOORED! How is that any way of doing business?! Well, he certainly didn't get MY business.

Called to seek advice about my camera. He assisted me same day! Told me exactly what I needed to do…read moreand what to get. Very professional, friendly and helpful service! Will definitely recommend and go back in the future.

I got great guidance on what to purchase and what my options were for the equipment that I brought…read morein. It unfortunately was too expensive to actually fix. Will definitely return once I have a new camera.

Saved My Parents' Wedding Memories!…read more I was devastated when another company told me my parents' wedding video VHS tape was beyond repair due to mold. They returned it saying there was nothing they could do. I had pretty much given up hope until I came across International Video Tape Copy. Rima, the owner, was amazing from the very beginning. She offered to take a look at the tape despite others labeling it a lost cause. Rima's customer service was exceptional--she kept me updated every step of the way. From the moment she received the tape to when it was being cleaned and eventually transferred to digital format, I felt like I was in good hands. Not only did she manage to save the tape, but her pricing was also incredibly reasonable for the care and effort she put into it. You can tell customer satisfaction is her top priority, and she really goes the extra mile. I can't express how grateful I am for Rima's service and assistance. She saved irreplaceable memories, and I would recommend International Video Tape Copy to anyone needing VHS repair or transfer services. Thank you, Rima!

I had a large number of DVD 's made by a crappy Phillips DVD player/Recorder from camcorder tapes…read more20+ years ago. The format of the DVD's the Phillips created are in an unreadable format that no pc dvd player or conversion s/w on the web I could find could get them to play. Therefore, paid International Video Tape Copy to find a way to do the conversion. It was tough they said. And a few were so bad I had to give them the original camcorder taped. In the end they converted them all to a readable format on memory drives. Job well done and they would checked in with me often giving updates on their progress to completion.

This business does unethical behaviors. I started doing business with a neighboring business of…read moreEternity Photo and as we are negotiating with TC Florists, he barges into the conversation telling me and my wife to come talk to him about video service. Therefore we came over afterwards and negotiated and sign the contract with him for basic 1 person coverage of our wedding day, December 6, 2014. First off, the day of the wedding, he shows up 30 minutes late from his scheduled time. Once he showed up, he missed coverage of the groom's party getting prepared for our big day. He also brought along an additional video guy that was not in the contract. He said to me, "Don't worry, I will take care of it. You won't have to pay additional." Once the groom's party shows up at the bride's location, he began to be very bossy and awkward. As speakers from both parties begin to talk, he would continuously cut them off and tell them what he or she should say. Speakers from both party asked me who he was and why he was trying to control the whole ceremony as oppose to letting it flow the way the family wants it to. During the celebration, the groom's party gifted the bride's party with a traditional envelope to wish the newlywed wonderful happiness for the life to come. Within that envelope, was $1000 cash. That envelope went missing and there is an anonymous report to the family seeing Mr. Davison Truong, owner of Eternity Photo, taking the envelope and sticking it into his pocket. Secondly, once the reception started at 6pm @ Kim Son Restaurant on Jefferson, he continued to be bossy with our family. Our family supplied the liquor bottles for the party this evening and he told our family member to place it in a certain spot that he himself designated. These liquor bottles should be handled by the serving staff of Kim Son for this evening, not My. Davison Truong. Our family member later on noticed that he walked away with 3 bottles equivalent to approximately $200 worth. As the night continued, he would appear and disappear at certain times of the night. This was the pattern throughout the day, but on the flip side, we hired a different photographer team that was next to us to capture every moment throughout our wedding day. The purpose of mentioning this is because, another member of the family witnessed him walking through the reception searching for things to take. This family member witnessed him going through a blazer on a table and walked away with an Apple Iphone 6+ ($995 value). We asked her to file a police report on this matter. To sum up this report, a lot of things came up missing throughout our wedding day. It started out with the special envelope with $1000 cash. During the reception, these are the following missing items that have been reported to us: Apple Iphone 6+, $700 cash inside a wallet that was inside the dressing room, and 3 bottles of Remy Martin 1738. We have contacted him directly and mentioned to him that we have people seeing him take these items and he needs to return it. Initially he agreed and apologized. He mentioned that he will return everything he took. When the groom's father showed up at his business on 5200 West Loop South, he locked his door and did not show up. We found out later on that he has booked a flight to Vietnam and have already taken off therefore we were not able to get back in touch with him. The dvd's were left hanging on his door on the Sunday he told us to come pick them up. The person that opened the door to the facility was his neighbor from TC Florists. We mentioned to him what happened during our wedding, and he reported to us that we were not the only bridal party that experienced this. He told us that Davison have taken things from other weddings he has contracted before in 3 different occasions, but the bridal party during those occasions decided to drop the matter and not report it.

Stay away from this place and away from any photographer by the name of Davison Truong or Duy Tan…read moreTruong!! The man is a fraud and he will steal your money, gifts, and items at your own wedding!! His service is awful. He is loud, bossy, disappears randomly, and the videos suck. He has a shop inside Bridal Depot and one on Bellaire. List of things he is known for stealing: iPhones, cash gifts, and expensive bottles of alcohol reserved for guests!!

I had a great experience with Michael, great communication , gave really great advice with his…read moreexperience in the areas of houston and helped me pick a spot and time to propose. The photoshoot went really smooth, he helped us a lot with direction, accommodated our requests. His attitude made us all really comfortable and the photos turned out great!

100000/10 experience! Michael was prompt, knowledgeable, fun to work with and gave us the most…read morebeautiful holiday photos!! Will definitely take more family photos with him!

Laura was amazing to work with. Captured beautiful moments with our graduating son and the entire…read morefamily. Super to communicate with, quick to share photos, beautiful shots! Relaxing and stress free way of taking family photos without losing time fumbling with equipment and worrying about whose phone the pictures are on. Can't say enough great things about working with Laura! Highly recommend.

Laura is amazing. We were having trouble finding a location for our shoot, but she communicated…read morewith me and did her best to accommodate us. The pictures came out so pretty. She was sweet and she guided us in poses when needed.