The Hot Wire Associate that assisted me in understanding the newly installed Hot Wire equipment…read morewere professional,knowledgeable & courteous! Emmitt is a credit to Hot Wire!

Great and Knowledgeable- Agent was both nice and extremely helpful.I use Direct TV now and am very…read morehappy about the switch. Barry

The team at South Florida VoIP does a great job. They get things done quick and have such great…read moreenergy. We have been their clients for 4 years now and look forward to working with them for many more. Marty is our go to guy for everything from our phones, efax and constant contact! We have over 2.5k email club members and all of the ideas that Marty has share with us have helped us get more leads! Keep up the good work South Florida VoIP

Not only was Marty and his company the most responsive professional I have ever seen, but within…read morethree hours of my phone call Marty was at my office fixing my telephone issues and solving various problems with our service provider. No matter what business you have I would recommend calling South Florida VOIP for any telecommunications issues or services, and I know I have found the company now I'll be using permanently. Thank you Marty!

We came in to get an upgrade on my phone. The man checked us in and he talked to us about ordering…read morea 15 pro. He was incredibly nice and answered all of our questions. A woman came from the back and said to him "take appointments I don't want to stay late" . He said something and quietly to her and she shook her head yes. He told us that we were going to have to make an appointment because they were closing. We said a lot of are you serious and we already checked in. He said yeah, we are short handed & I said there are 3 people up there and they are being helped. My husband looked at his phone to look at the time. He said that it's only 6.20 and you close at 7. He had talked us into a 15 pro and we only had to sign up to have it sent to us. It was none of his fault. It was the lazy woman that evidently doesn't want people renewing their phone service. We may just go to AT&T. Check the other reviews on here.

So with Covid they have different protocols in place. I had an appointment and I was on time…read more When I got to the location there were four people standing on designated markings outside ahead of me. There was an employee propping the door open and he had a tablet. When I got to the front he asked my name and told me that I could wait in my car. I told him that I had an appointment....that brought me to the front if the line. WHY did he not ask me if I had one? I'll never know. He appeared as when he checked the names he was checking that but..nope. I was let in first. Needed a new phone immediately. What they don't tell u is that you have to be sure and connect to iTunes at home or backup because they can't /won't touch anyone's phone. So I ended up having to hope my last backup one month ago had been sufficient because no way was I leaving without a phone. I was trading in a phone and the new phone came with a $40 activation fee. I asked if there was a way around that and the employee who was very helpful not I didn't get his name said that I could use the kiosk to save $20 of the $40. I tried to use it and he watched to assist, but the kiosk wouldn't allow me to trade my phone. So back to his desk and the $40. Verizon you should do better. Better with informing customers, better with appointments and better at making the kiosk work

Store manager Denise was extremely helpful in assisting me with resolving a problem I had with a…read morephone warranty replacement issue. Courteous, competent, understanding, and she got the job done. I recommend this store and location for all needs related to Verizon phones.

Recently upgraded my phone online and after having an issue simply shipping my old phone back at a…read moreUPS store I decided to try to drop off my old phone / trade in at this factory store per Version's guidance.... when I checked in there were 2 people ahead of me in the queue and 6-7 staff on the floor so I waited, and waited, and waited.... after 60 min I was ready to go but wasted another 30 min figuring I already lost an hour what's another few minutes.... after waiting a total 90 min I finally gave up as they had only helped 1 new customer in 90 min!!! When I left there was at least 5 more people waiting and another 5 or more who came in and just left without even putting their names on the list.

Needed to do a quick exchange of my equipment due to a change with my package. Once I walked up I…read morewas greeted by the manager where he took my name and asked me what type of service I needed. He was very polite and pleasant. They are following the CDC guidelines for COVID-19 by implementing social distancing, requiring masks, as well as having plexi-glass In between each station. They provide sanitizer and wipes as well. I waited for less than 15 minutes and was out in 5 minutes. Great customer service!

Came into this Xfinity location to exchange a broken tv remote and drop off two new phones to…read morereturn. Nicolas was at the welcome desk and greeted us right away. He was professional, friendly, helpful, and went above and beyond. He replaced the remote right away hassle free. He told us we couldn't return the phones there but he can print the labels for us to drop off at FedEx, which was in the same plaza. He guided us on how to forward him the labels via email and helped troubleshoot why the label links were showing errors. He even offered to pack the returns for us, found us boxes and shipping materials, and showed us how to drop off the returns at FedEx. He was so patient with us, we really appreciated his VIP service. He is definitely a valuable employee and human being!

Terrible, slow internet services. Canceled my service prior to the new billing cycle and was forced…read moreto pay for the upcoming month. WHAT AM I PAYING FOR??? Told by an agent I would be sent a label to return their box, never received the label only for them to go into my account I pay from and charge $55 for another month and a $100 non-equipment return fee. Save yourself the aggravation, and find another service. I'll be writing the BBB to resolve this mess!

Great internet provider. I was a little skeptical when my bldg informed us of this new unknown…read moreinternet host but their month to month option and price point were reasonable enough to try. Install was quick and easy, no hassle, I just bought my own router. I've had them for about 5 month now, internet has never gone down, never had to call them for anything.

Ok, so I recently moved, and decided to transfer my DSL service with me…read more A few days after I moved (one day later than promised), my DSL was up and running. A week and a half later, my DSL was shut off! Not to worry, I called tech support. After about a half hour, I was told that I didn't have service (I knew that) and that the problem was in billing. Ok, fine, transfer me/conference call/whatever. Three failed attempts later, I gave up. Day 2 of no internet: Directly called billing. Was told there was no issue and my service was operational. Paid my bill anyway and set up online bill pay. Directly called customer service. Was told internet would be working again by midnight of Day 3. Was offered a rebate for missed service days. Day 4: Service still not on. Called customer support. Turns out, my service had been terminated. This was a mistake on their part. Was told service would be on by Day 8. Asked to expedite this transaction. Told to call back in two hours. Called back, no luck. Day 8 it is. Day 8: Still no service. Contacted AT&T. Could be another 72 hours before I have service. No one at BellSouth/AT&T is willing to do anything to fix their mistake of accidentally shutting off my internet. Cancelled service.

Worst customer service, EVER ! Ordered Uverse in Nov 2016, after installation set up- the day of…read moreinstallation recd call telling me that there was a shortage of cable and cld not install. Fast forward to Feb. 2017, and I still dont have it installed. Have not shown up THREE times, and most recently after a no show I called and was told another part has been on order for two weeks and thats why they did not show up. Still waiting on three managers to "find out what is going on and call me back." Stay away !!