Do not recommend at all. They are incredibly rude and disrespectful. I tried to inquire about a…read morerefund for a product that was printed wrong and received an email that was so rude and blamed me for the error. I will never buy anything from here again and I hope our youth league chooses to take their business elsewhere for jerseys in the future.

Can't say more about what a wonderful experience we had in purchasing a new bat for our son. The…read moreknowledge and customer service are unmatched. We learned so much about fit, care and they were better priced than any big box sports store. Will be back and would absolutely recommend!

First time in a Sierra store. I didn't realize they were also part of the homegoods/tj maxx/…read moreMarshall's group. This location has a large selection for activewear clothes. Women's clothes had a larger selection than men's. They also carry some food items. Check them out for some good deals on brand name items.

In August 2025 my wife and I purchased a suit case from Sierra after looking for one for months…read more Our vacation was after thanksgiving so we didn't use it for 4 months. When we used it in November for the first time everything was fine until we tried to use the handle, after all the clothes filled up the suit case, the handle wouldn't not pull out. We went the entire trip pushing around the suit case without the ability to use the handle. I waited until January and decided to take the suit case back to the store after only using it once. I just wasn't right. The store could do nothing and recommended calling customer service. I called customer service and they asked for the date of purchase, my tjmax credit card number, my name, address, phone number and E-mail address. They said that they would research it and get back to me. 5 days later they got back to me and said since it was past the return policy date they could do nothing. Really! Why didn't they tell me that up front when I provided all that information. What a waste of time! Never did the customer rep. or store say anything regarding the return policy until they decision was made. Now I'm stuck with a suit case with a handle that doesn't work. They just lost a customer and they don't care. I have other choices like Amazon, Costco, Sam's Club or Kohls. Not Sierra!

Not the best selection for rods - short ceilings and hard to look at any rod over 7- They have a…read morewonderful selection of swim baits and lures! Very cool and dope atmosphere

Very impressive display of merchandise. Great graphics on the outside of the building…read more Zero customer service skills.

I've been shopping at this store for years and they experience has always been great. It seems to…read morebe a busy store but they juggle the customers well, while also being patient. I've taken my 80 year old mother in and they were beyond patient with her, the only negative was the fitting for her was WAY OFF! It caused a slow down in fitting because the size was way too small so everything hurt her feet until we found the correct size and shoe. Numerous times I've been lucky enough to be helped by Noel and he's always so polite and efficient. He offers suggestions and is able to bring out multiple shoes at once. He will walk away but check back allowing for me to try on shoes at my pace and not feel rushed. He's truly an asset and appears to lead by example for his fellow co-workers. The return policy and VIP program are definitely worth it. It's hard to grasp it at first but in the end, it's worth the price for the rewards. I've returned shoes and socks within the 90 day window and it's the easiest process and no questions are ever asked. Today there was an error on my receipt that I noticed after checkout. I called Noel to talk about it and it appears to be a computer issue that I need to fix with the corporate office. He gave me the corporate phone number and his email just in case I need further assistance after I call corporate. I've always received great customer and will for sure continue to shop at this store.

I'm a VIP Family member and wanted to treat my son to a new pair of running shoes and an…read moreevaluation. They were busy and the greeter informed me that it might be a while since we were getting the running evaluation. As we were waiting, we were not sure how long it was going to take so we decided to just buy a pair of shoes and so an evaluation some other time. We went looking for the person that greeted us and she said she still couldn't help as she is not authorized to ring someone up. So I asked, "I just want to buy shoes, so I have to wait until they are done with their customers? She said yes. I walked up to a guy and asked, can you just ring me up? He stated, "I'm going to ring up this customer and you will have to wait until one of the associates are done as I have 3 other customers. So, I just walked out and they didn't get a sale. What that associate could have done was - "I can ring you up after I ring up this customer!" I wish they had someone hat can just ring up customers that just want to buy and go. I was not going to wait for who knows how long just to buy a shoe. I won't go to this location anymore and just order online since I have a discount with my membership. I will weigh my options with other running stores when my membership is up.

I went into this establishment in the hopes of getting a name on the back of a football jersey…read more Mr. Zajac went above and beyond to get this done for me and I would love to give him and his amazing business a "SHOUT OUT" in the hopes of getting his establishment the notoriety it so deserves! I would definitely be back and highly recommend everyone to come and check out his merchandise. A hidden gem! Thank you! All the best to you and yours! Sending blessings!

In town from Georgia this weekend and found this place on Yelp. What a hidden gem! Such an…read moreexcellent selection of merchandise on all Chicago teams. So glad to have made it here. Highly recommend for anyone looking for that hard to find item or simply wanting excellent prices on all Chicsgo sports teams.

such a nice environment staff are super friendly and made me feel the experience was personal…read moreshopping there I locating a few items and they were willing to hang out with me until I found what I needed Thank you for a lovely experience shopping at Kate

Dawn is an Amazing Person. Loved Talking with her today. She also knows how to run a store!read more

Amazing customer service by Takesha. She was so welcoming and pleasant. I didn't have a gift…read morereceipt for a few items and was thorough advising me the process of in store credit. She went above and beyond for me. Kyle was also super helpful. Overall great experience at this location.

What an amazing experience!!! My daughter got her first pair of spikes/running shoes. We were a…read morelittle confused at first because we have never dealt with spikes. Thankfully we asked Austin to help. He was so helpful, and he even showed my daughter and I how to put the spikes on the shoe. He was very kind, the whole time, even to the moment I left, what a polite guy. If you're looking for any shoes, and need help, Austin's your guy.

I need them to fix of a good pair of gym shoes. I've driven past this place 1000 times and finally,…read moreI stopped in. I met with Shannon, who was very polite, and she helped me picked out my pair of gym shoes. The pricing was not the same as buying shoes at Kohl's. But neither is the quality. I paid 140 something for my gym shoes and I love them.

I've had the privilege to work with Mark and Stella across multiple visits to this location, and…read moreI've received exceptional service every time. The prices are reasonable and the selection is expansive. If they don't have what you're looking for, they can transfer it from another location. Very convenient. Will be back again soon. Shop local!

I am an everyday walker. I had purchased a pair of shoes, which were not cheap, at a big box…read moreathletic store. There was a hole in them by six months. I thought I would try Runners High. Mark was very friendly and very knowledgeable. He found the perfect pair of shoes for me. I felt like I was walking on air today. We should all try to support independent vendors.

Mark is a wonderful person to buy shoes/inserts from. He was very knowledgeable and guided…read moreappropriately without being pushy in any way

So glad I found this store!! What a gem!! I came in a few nights ago looking to get my children ski…read moreequipment as they have joined a local ski club. Kevin, was super professional, informative, patient and friendly. He helped me find 3 pairs of boots and skis for my kids. The selection they have with sporting goods is unmatched. They have every thing a parent or new athlete could possibly need. Prices are great and some of the items are in new condition!! I will update with photos soon, as I plan on going back to get more items.

This place has had a sign that for 2-3 weeks that says "closed due to a family emergency, but will…read moreopen tomorrow." There's also another sign saying the building is for sale. I have a credit of over $200 and I think this place is folding and I'll lose my credit. Any guidance?