Mark is terrific. He can fix and repair any appliance and he's very skillful and knowledgeable. He is honest and his prices are fair. I use him for all our appliance repairs. read more

Eurocare Appliances was contracted by my home warranty for repair on my LG dryer. I had an appointment at a time that worked with my schedule within 24 hours. Mark was on time, had the necessary part, fixed my dryer on the spot and cleaned up the repair area. I am thrilled with the service I received! Thank you, Mark! read more

Our experience was top notch Mark who'd previously repaired our built in microwave replaced a small hose on the dishwasher drain and fixed the problem immediately this after having a plumber and another repair Co. Tell us to get a new dishwasher also our fridge is 9 yrs old and compressor went out mark said it will still be under warranty? We had no idea and he was right, we call LG and they had a tech out to replace the compressor the next day, Saved us from buying a new fridge, the compressor is one of the costliest repairs. Mark is person of integrity and is honest reliable and fair, i will never use another co. as long as they are available even Lisa the owner and office mgr. Was a pleasure to work with. I recommend trying them first, I actually found them through a warranty company I no longer deal with for various reasons! read more

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Eurocare has been an absolute nightmare! If you like to wait with no follow ups for months and have to constantly call them and get nothing but the runaround then this company is for you. Lisa is allegedly always in a "meeting" or just never around. We were charged way before the repair was done with no updates whatsoever. This place is a JOKE! read more

Eurocare Appliances was contracted out by my home warranty company to fix my dishwasher. Getting an appointment was a huge pain because calling would always get voicemail and they dont return calls after leaving voicemail. Also emailed, but they didn't reply until the home warranty company called them to schedule an appointment a couple weeks later. Once someone came over to my house, I described the problem (dishwasher not drying) and the technician noticed the rinse aid compartment was empty and suggested I add some. I told him I've filled it before and the issue was still there and he said to try again and he would talk to Kitchenaid support to get more ideas and he would be in contact. After a couple weeks I tried calling them but of course got nothing but voicemail. I called the warranty company and they said it was reported the dishwasher was working correctly. The technician didn't even test anything. I dont know how he could've came to that conclusion. Now the warranty company doesn't want to continue the claim because of the report. Can't say they're working with the warranty company (First American) but its very suspicious. read more

This company was very disappointing. They ordered the wrong part twice and when I called to ask for an update (it had been three weeks that our washing machine was broken), Lisa (owner of the company) told me to relax and then started explaining that she had 79 voice mails to deal with and didn't have time to speak on the phone. She would only text (which of course takes more time). I told her I was frustrated that we still didn't have a working washing machine (and we have a family of five) after three weeks of waiting. She had previously told my wife "it is what it is" when my wife asked why the wrong part had been ordered twice. She called me a jerk and told me to find another company. This company clearly accepts far too much business and can't handle the volume the home warranty companies send it. They should probably hire more people because Lisa clearly is overworked and stressed out. I feel for her, but she took no responsibility for the three week delay and seems adamant to place the blame anywhere but on her company's shoulders. Their customer service makes it clear that they cannot handle the volume. Telling customers to relax because they inquire for a status update after a three week delay is not reasonable. Saying "it is what it is" is appropriate when fixing the situation is out of one's hands. It's not appropriate when the problem was created by the person saying "it is what it is". Just apologize for the mistake, empathize with the frustration, and then everyone can move on. Not what happened here. Strongly recommend staying away. read more

If there were 6 stars I would give them another star. We have worked with them for the past 10 years. They have repaired and installed our dishwasher, our washer dryer set and our subzero frig/freezer. On a Sunday late afternoon I realized our packed freezer wasn't working and things were starting to thaw out. I contacted them and early the next morning they were at our place! They are real pro's. fair and honest. I highly recommend them. read more

Mark has come out several times to fix my appliances and he did a great job. Lots of knowledge on finding the problem and getting it taken care of. He also communicates very well and shows up on time. Highly recommend! read more

Mark came out this morning to replace the hinges on our Dacor 48" oven. He did an excellent job and I would highly recommend using this company (and Mark) for your appliance repairs. read more

All I can say, is amazing!!! Lisa and Mark are the most responsive, professional group of people I've ever worked with. They go over and beyond. Thank you for the amazing service, and the repair of all my appliances. I would highly recommend you to everyone. You guys are great! read more

I read the reviews here and braced for impact. The impact came in a different way. They were WONDERFUL I find it interesting that they either have 5 stars or 1. (seems like if they were really bad they would have in the middle) I had come off a horrible experience with the first vendor Fidelty National HW had sent to my house. They fixed it after two weeks and then after 3 days broke and ghosted me. Based on the reviews i thought here I go again. BOY WAS I WRONG. This is a GREAT COMPANY. They clled me before i had a change to call them on the Thursday. They scheduled me for the following Tuesday and I asked if they had anything Monday. 30 minutes later they called back with a Monday appointment. They were supposed to come between 9 and noon and the tech was there by 8:45. WOW again. HE diagnosed the Refigerator as Dead and explained why. That was Monday. They called me and let me know they told FNHW and called me to let me knowthey were on it. They called when they submitted the report and by 3:00 on Tuesday (about 30 hrs after their visit, I had a buy out to get a new Fridge, I CANNOT RECOMMEND THE CREW ENOUGH. Friendly, helpful and professional. They have a customer for life if I can swing it. read more

Unresponsive, have left voicemails for the past two weeks and have yet to hear from anyone. The home warranty company that contracted them has also reached out to them to give me, the homeowner, a call and I still haven't heard back. I would steer clear of them if you can and if the home warranty company contracts them for you, I would suggest asking them to use someone else before they start the work. read more

WAST of TIME. Tech spent 8 minutes in my home (Ring doorbell confirms that) said he would call me back in a couple of days with part. The part he wants to order for my dishwasher IS WORKING. the confirmation beeps proof that. The display is bad not the door switch that he wanted to order. He spent more time playing with my dogs that looking at the dishwasher. he did not even open the dishwasher ecxcept to look at serial number. I called the office and have not heard back in a days time. PS I hated the cigarette smell he left in my home! read more

Our Kitchen Aid Range's center burner stopped lighting or when it did light the flame was erratic. Eurocare came today and repaired it and now everything is better than new. The service technician (Sam) was very professional, very competent and clean. He left no dirt, no debris. The best part was scheduling an appointment was easy. No hassles, no delays. read more

Worthless. Avoid this business at all costs. The technician "Arik" looked at my refrigerator. He is rude, argumentative and does not seem to know products well. He showed up with the wrong part and wanted to tear apart my refrigerator to "troubleshoot" just in case. He left tools inside of my refrigerator on the shelves which is unsanitary. He was also 90 minutes late to the appointment. I will seek out a more professional service and suggest you do too. read more

I had the worst experience I've had with any company with Eurocare (Costa Mesa). From the first phone call through service, the folks over there are so rude and incompetent. They arrived at times different than I was told, and when they entered my house, they acted like I was bothering them to do the work they were hired to do. When I commented about this the office, the office was really rude to me. At the end of the day, I decided to use another company which has been great. There are a million appliance companies in Orange County - AVOID THIS ONE AT ALL COSTS. It's no wonder they have one star with so many other people as well. read more

I cannot thank Eurocare Appliances for the kind of repair and customer service that they do. I have a Kitchen Aid refrigerator that always have problems with the computer board and it always aggravates me when it goes bad and you have to clear out the fridge to save whatever you can. I called the home warranty company and specifically asked for Eurocare Appliances to take care of my problem. I checked with Lisa of Eurocare to check what time they could come out and she was very proactive and was quick to send Mark out to see what can be done. Mark arrived after an hour and quickly diagnosed the problem. And what a relief it was to know that he had a computer board available and immediately went to work and installed the replacement part. The fridge fired up immediately and saved me a lot of grief by not having to worry about food getting spoiled. I also referred my friend to Eurocare before with the same Kitchen Aid problem and Mark fixed her problem quickly and was very honest and fair with the repair charges since she did not have home warranty. Top notch service that is truly honest and reliable. Will not settle for anything less than Mark and Eurocare Appliances. Just simply cannot thank them enough for what they do!!! read more

Mark from Eurocare is the best! He was able to repair my antique dryer so it works like new. And another time my refrigerator for which parts were no longer available. His clever fix kept me from having to buy an expensive new frig. And in addition to being so smart, he was gracious and kind to me and my parents who live with me. read more

No phone call, no explanation still waiting for return call but they were quick to take the deductible. Very unprofessional and very disappointing read more

Eurocare came out to service my dishwasher. They arrived on time, diagnosed my problem. Ordered the part. After receiving the replacement part, their office called me to schedule a time, and the technician arrived on time, and completed the job within 1/2 hour. They were great! I recommend them to anyone who needs appliances to be repaired. read more

They were sent out from our warranty company. While they were rather polite, the repair they did only lasted 2 weeks and then our built in microwave stopped working Again as well as the new springs they put into the doors....I contacted them and they basically said to contact home warranty again to pay for another service call and then they will come back out. I am not going to pay $75 every 2 weeks for them to continue coming out with the same exact issues occurring. Can't wait until we get a different warranty company to do a thorough repair read more

Eurocare Appliances is AWESOME! Originally a claim was filed with American Home Shield for the dishwasher that was not draining. When the first technician from Premier Appliances arrived he said the pump was out and cited no air gap on the dishwasher. On the Miele dishwasher the air gap is built in and I provided them with the manual. The claim was denied and a request for a second opinion was approved at no additional cost. Mark from Eurocare found the problem! It was broken glass stopping the pump from working. He removed it and tested the dishwasher before leaving. Such a simple fix! Thank you Mark for your awesome work, your professionalism and your expertise. One very happy customer that will use your company again and recommend them to friends and family. read more

Such an amazing family-owned business, who truly care about helping their customers no matter what it takes. Mark and his technicians are very experienced who put so much patience, time and effort into every diagnosis and repair they complete. Once you're in they will take care of you forever. I highly recommend them, they pride themselves more on customer satisfaction and service than financial gain which is so hard to find now and days. Even after we stopped utilizing our warranty company, we continued to call Eurocare for all our appliance needs. Not all parts are always readily available which is out of their control but luckily, they keep you up to date every step of the way. Lisa takes pride on her customer service and is very transparent even if it's the hard news. They are very honest and pride themselves on seeing the job all the way through. Thank you for servicing my appliances for over 10 years now Mark and congratulations on 25 years in business ! read more

EuroCare Took great Care of my Fridge, as well as found parts for it, Difficult to do for it's age.. Mark the Tech, was very thorough & Well mannered... Great overall experience.. will use again 4 sure! read more

They don't even deserve one star but Yelp makes you put one. I have never been treated as rude as I have been by this company. They sent a repair man out to look at why my dryer was not working. He listened to my husband and said "Oh I know what's wrong"... didn't tear my dryer apart. Didn't look at it and walked away( and left a huge oil spill all over my driveway- which he saw when he came back and found us cleaning it since he left his phone here) no apology. Nothing. He showed up two weeks later, changed the part and so oh this isn't what's wrong, this is what's wrong and showed us another part. Told us it would be another two weeks. I called Eurocare and the lady who answered the phone claims that she wasn't at my house to see that he didn't really look at my dryer. She told me that LG appliances have issues all the time and had I looked at consumer affairs I would know that. I would also know that since I am in property management that they have to trouble shoot and may not get it right each time. I explained I understood that but the fact he didn't even look at it the first time was unacceptable. I said you are rude and I would like to talk to your supervisor. She said you will talk with me. I asked again and said I'd like to talk to your supervisor and she said I am the supervisor. I said I'd like to talk to the owner then. She stated they are not in. Oh and the part that you need is discontinued even though appliance companies cannot discontinue parts for machines less than 15 years old but that's what you get with LG. She told me she would call my home warranty company and discuss with them. I told her I will handle and I never want them back to my home again. She again never apologized for the way she spoke to me. Never apologized for the behavior of her technician. DO NOT USE THEM. EVEN IF ITS WHO YOUR HOME WARRANTY WANTS TO SEND OUT. I usually can keep my cool with even the rudest of customers or customer service reps but I have never been treated like this. If you look at my reviews I next to never give bad ones... I just had to warn all of you read more

Although took a couple of tries but they finally got my refrigerator fixed. I appreciate their honesty and professionalism. MaRK is always honest clean and on time read more

Our dishwasher (Bosch) needed a minor door repair for which Eurocare was assigned by our insurance company, ORHP. The technician was very professional, knowledgeable, and friendly. Due to a change in design of the spring assembly that holds the d/w door, it took about 3-4 weeks before the required part could be obtained from Bosch. But at the end, the repair work was smooth, efficient and successful! I will recommend Eurocare for your appliance repair anytime without hesitation. read more

Great service on a Thermador Double Oven (an oldie but a goodie). Able to fix a problem where the part is no longer available. Tech arrived in the time window promised both times and is both capable and personable. Now if I can just get them assigned by my home warranty company for my gas range that needs work! Highly recommended! read more

Max from Eurocare came to my home to repair my Bosch dishwasher and was professional and very pleasant. He found the problem immediately. I highly recommend this man. read more

Superb customer service from Renatta who schedules! I can't say enough good things about her...timely proactive communication and excellent follow up. Repairmen are knowledgeable, courteous and respectful. read more

What a waste of time. David showed up an hour late from our scheduled 1-4pm service call (he arrived at 5pm), then moaned and complained the entire time he was here because he said our microwave was "impossible to repair" since he thinks our cabinetry was "built around the microwave." He refused to try to repair the microwave or even order parts and said "maybe someone else could do it, but he can't." He then had the audacity to attempt to charge me for this waste of time, and attempted to do me a favor by not charging me though he should. I almost threw him out of my house. Don't ever send someone so disrespectful and rude to a customer's home. read more

Eurocare has excellent personal sevice and response time. We have had several issues with our icemaker but they were very professional and responsive in evaluating the problem. Each service person plus the owner were great. They were on time and extremely courteous. I would recommend them to anyone. read more

They came out at least more than four different times and fixed one problem and then made another over and over again. Their customer service is absolutely terrible. After stating that there were more issues after their technician came out, they refused that it was their doing and took no blame for the new issues. Their technicians that actually came out were personable and nice, but obviously not trained well. The one out of five stars is strictly for the friendly technicians. read more

Eurocare Appliances was contracted by our home warranty company to fix our microwave. It's been over a month with numerous trips to address the issue still not resulting in us being able to utilize the microwave. Our home warranty company told us that they would have resolved it by yesterday but there was no communication or update. I'd highly recommend finding someone else. In this case here we're going on five to six weeks to get a simple microwave fixed. read more

Highly recommend! The staff here is great to work with. They take the time with you on the phone and not rush to hang up. Great customer service unlike other appliance companies that have been referred by home warranty. Next issue that I have with an appliance, i'll be requesting Eurocare to come out. read more

This was the 3rd company the warranty insurance AHS sent fir my malfunctioning sub zero refrigerator. This is the only company that fixed the refrigerator and knew what they were doing. Mark is on time, professional and very pleasant and very capable. The refrigerator is fixed Also, their phone and office staff are helpful and prompt. I highly recommend them. read more

I just wanted to give a positive review to this company they were efficient, courteous, kind and did an excellent Job to fix my refrigerator. It was done in a timely manner. Unlike California appliance tech, Which took approximately three weeks to fix my refrigerator and never completed it California appliance tech couldn't give me the time of day they could be here until the day before , with a four hour window, who has the time to take off of work! Also California appliance tech schedule three appointments and did not come at all. I highly recommend Eurocare for any repairs on refrigerators. Thank you Home Depot for finally getting it right read more

Eurocare just fixed my old(ish) Thermadore oven. They were great on just about every level. They really, actually give a crap about getting the job done right the first time. Renatta does the scheduling like a champ and the repairman himself (I should have asked his name) is a great guy who put up with my curious and friendly dogs. I recommend them wholeheartedly and will call them directly if I have other problems in the future. read more

Terrible experience for my wife. Had this company do warranty work on a microwave and it took them 3 visits starting from 7/13/2020. Not a big deal that they came back over 3 trips, but the technician was extremely rude and left a mess. He started today's visit by asking where the bathroom is and then proceeding to use it without asking if he could. I know he asked because he needed it, but he used it and didn't wash his hands when he was done, which is all kinds of gross. Had his mask on though, lol. After that, he asked for a stool and an extension cord, don't they have equipment? Turns out he did, in his work car......When asked after an hour of being at house and working over the stove for a completion estimate, he replied "I'm working here." That punk is lucky I wasn't home, I would have thrown him out. The tech's name is Arik or something like that, his writing is barely legible. Anyway, crap service, hopefully others don't get the same rudeness. read more

Eurocare Appliance Service, Costa Mesa. After three attempts by another appliance company to find problem, the tech Jeff came out and immediately found out the problem was a sump screen assembly. He ordered and replaced and dishwasher is working great. Thanks. read more