I truly wanted this to be a positive experience, but unfortunately it was not…read more I brought my 2017 Volkswagen Tiguan (about 79,000 miles) to Austin's Automotive Specialists in November 2025 for an oil leak. After their inspection, I approved additional repairs and paid $2,006.64, picking up the car on Nov. 17. Within days, the leak was worse. Instead of one leak, I now had two, along with a strong burning-oil smell while driving. I returned on Nov. 21 and was told it was just leftover oil and that everything had been cleaned. That same evening, I discovered the car was leaking from three different places. I brought the car back again on Dec. 2. After no communication all day, I called and was told they found another leaking gasket and wanted an additional $400. I was also told that "oil leaks are tricky on Volkswagens," but a properly diagnosed repair should not turn one leak into multiple new leaks in a matter of days. At this point, I declined further work. I paid over $2,000 and ended up with a car in worse condition than when I brought it in. I requested a refund in writing and never received a response. Based on my experience, I cannot recommend this shop.

Just had my vehicle serviced having oil changes both are running like a champ and I couldn't be…read morehappier they treat you like family! This is a very well organized business so if you're looking to trusting someone with your vehicle, this is the place to be. Sometimes they give you the same day appointments and sometimes they don't, kind of depends on how busy they are. But other than that they treat you with respect and honesty, when they tell you something wrong with your car they really mean it! Even if you research it like I did in the very beginning not knowing these guys but now that I've been with him for a few years I can truly tell you that I trust them one 100 percent. Highly knowledgable I highly recommend Lakeway business with the Austin automotive specialist! Give them a try....happy yelping!

In & out in 20min, DAN did a great job, super polite, very helpful, explained everything I needed…read moreto know, then topped off my windshield fluid, to boot.

Always great service. These guys are efficient and professional, and friendly. Definitely customer…read moreservice oriented. I got an oil and filter change as well as fuel system cleaner due to high mileage on my vehicle and oil burn-off. Great value, great service and FAST.

had a great experience at this jiffy lube on william cannon…read more every year one of my headlights burns out. and this location took amazing care of me. clayton , juan and another team member whose name i unfortunately can't remember were all very kind, professional and easy to talk to. they got everything taken care of super quickly. they answered my questions without making me feel like a dumb girl, and made the experience stress free. i actually have another jiffy lube way closer to me where i always took my car for headlights. and when i showed up there they were kinda rude saying they don't do headlights at that location. when i've been going there for 5 years specifically for my headlights. but after the customer service i received at this location, i'd gladly drive an extra few minutes to come back to this location instead. friendly and personable staff make all the difference. and this team really went above and beyond. also they let me know you can get a $2 off car wash at the nice car wash across from them with a jiffy lube receipt. little things like that just add to a great experience. and i immediately took advantage of that offer. thanks again clayton, jaun and the rest of the team. you definitely earned a repeat customer

The last time I left this jiffy lube a review it was almost 5 stars because I genuinely believed…read morethey gave decent oil changes. I've been coming to this jiffy lube for a couple of years since its close to my home but unfortunately I will never return here again.There sign now is "faster than ever" probably because they don't really do anything, they'll short you oil. I had received an oil change in late February, the sticker they placed on my windshield said I had a little ways to go until the next, no service light was on but there was a scary rattle under the hood. I checked the dipstick and it was bone dry. There was no evidence of any leaks coming from my vehicle on my driveway, I just wanted to know why there wasn't any oil left in my car if I had 5000 miles to go. The answer I received from their "mechanic" was my vehicle had some sort of leak OR the oil must be burning while I drive and thats why there wasn't a drop of oil left. Again, no evidence of smoke or anything burning when I drive. He even suggested I take my vehicle and get it worked on ANY of the jiffy lubes and they'll "take care of it". Either this man lied to my face or has no idea what he is talking about because I took my car to a real mechanic and he said " what leak are you talking about?". It's infuriating because you're going to charge almost a 100 bucks for a synthetic oil change, at MOST give me the adequate amount of oil and don't lie to patrons but that is what I get for being too trusting of jiffy lube. Clayton was very helpful, leave him out of it.

1st off I wanted say upon arriving I was greeted by Freddy the Master mechanic and was very…read moreinsightful, polite, professional and knowledgeable. He inspected my vehicle thoroughly and also very transparent on any future preventative maintenance I may need. 10/10! Also while I waited Austin made me feel very comfortable w/ the pricing and overall what to expect from the visit. He displayed great communication, empathy, also made sure that everything question I had was answered! Great Crew to say the least I'll recommend them to anyone especially if you need a transparent & honest assessment of your vehicle

Austin was very respectful & helpful with me. However, I brought my vehicle in for a brake check,…read moreac update and tire rotation. Austin informed me he tried to do a check on my car re: accident. I had purchased my car & knew there had been a minor accident/repair before I had bought it. NOT slavaged. I bought it from a Carmax. Essentially, I was refused any service & encouraged to take my car to a body shop/mechanic for any repairs. Really? Tire rotation/ac check? ‍ I've never had a mechanic refuse a repair on any of my vehicles & I'm 64 & have owned 6 vehicles in my life. Just odd...

This is the only place I will go for oil changes and emissions testing. Bonus points for Kevin…read moreSchwantz endorsement #34 for ever. Seriously, while you don't go there for ambience, they have never steered me wrong and do a great job every time.

Came here for a car inspection on a Tuesday morning and lemme tell ya - these folks are fast and…read moreefficient. It's a small place but seems quite equipped to manage a lot of car issues, and the gentleman who did my inspection that day (Charlie) was the sole person doing them, so he was cranking through a list of folks. They put your name on the clipboard when you arrive and just go straight down that list. I'd called beforehand to confirm their hours and theyd advised to come early so I came around 9a or so. I think the wait was about 15-20 mins? Really wasn't bad, I just fiddled with my phone and sat in my car. The actual inspection was also pretty fast, like 10 mins or maybe even a bit less. I appreciated the efficiency. Of note they do charge a 3% credit card fee. A lot of places do that nowadays, but that was really the only "surprise." They also offer a basic inspection ($12, basics to renew car reg) or a more thorough one for $18 where they check your wipers and lights etc.

I've been going to them for years and the service has been excellent. They are quick and efficient…read more They are comparable to other oil change places price wise yet it's the attention to detail that keeps me coming back.

These guys are the best. I come here frequently for oil changes and more. I trust them and they do…read moregood work. Lopez and Seabass gave me a free oil change today since their WiFi was down. Thanks guys!!!

I suspected my brakes were bad due to squealing but had no trouble stopping . I luckily took it to…read moreSW Automotive . They were honest in the estimate I requested before I even took it in . The GM , Austin patiently explained how much time it would take to diagnose the problem and length of time I should plan on leaving it. I received at least 1-3 calls per day during the 2 days they had my car with updates on findings and projected costs so I could say yes or no let's wait on that . Needless to say Southwest Automotive by Oak Hill ballfields will be recommendation for friends and family !

Austin goes above and beyond! He spent like 30 minutes on the phone explaining what likely was…read morehappening to one of my cars and it ended up being something I was able to fix on my own for like $30.

Reasonable service. Fair price. ********************************************************read more

I arrived 15 min before closing time for a 5 min emissions test after driving 45 miles from out of…read moretown. Manager said I was too late (??). He told he cared more about getting home than he did about servicing a new client. With a comment like that you can judge for yourself what kind of quality workmanship and work ethic you'll get at this place.