We reserved a car rental booking for $129 for a whole week in Mexico. They did honor the $129, however they also charged $50 a day for Mexican insurance which is something they don't tell you on the website but it is mandatory. With that being said it does feel like you're being robbed, but when you get to Mexico and you're not a native you really don't have much of an option. Stranded? Pay the cost... stranded... pay the cost? Yeah, I'll pay the cost. Tip: Definitely try to bargain. Provide the resort that you're staying at to see if they have deals or promotions. Do your DD and try to call the car rental company before you book your reservation. Tip the homie who's helping you out-That always seems to do the trick if you know what I mean. read more

Place is a scam dont come here theyre number if you have a "problem" doesn't even work read more

Europcar - Cars - Car Rental Near Me - Cancún, ROO

Avoid this company at all costs. They are running an extortion scam. We hired a car in Cancun, Mexico (€200 for four days) and bought car hire insurance (for an extra €100) with the booking. We made the booking through Argus Car Hire who are in on the scam. We got an email to say that we would be asked to buy insurance when we picked up the car and we should refuse this. The email said we had to make a deposit of $14,000 USD as well. I thought this was a mistake and as we had purchased zero excess insurance assumed that this was a mistake and that we were covered. I've never seen anything like this before and was puzzled by it but thought that as Argus Car Hire and Europcar are based in the EU we would be OK and wouldn't ve scammed. I was completely wrong. Gutted. When we went to pick up the car at Europcar, we were told not only that we had to leave a deposit of $16,000 USD but we also had to buy car insurance. I told them we had insurance and the lad said said it was not valid in Mexico. I called the insurance company number that Argus gave us and they said we had bought TRAVEL INSURANCE and not car insurance. Lol?? The lad at the car hire place then got really aggressive and said "no insurance, no car." We had no choice so had to buy more insurance but wait for it... he then said you still have to pay the deposit of $16,000USD. He then said, if you buy a package the deposit is reduced. Absolute extortion artists. We were then forced to pay another €300 for this "insurance package" to reduce the deposit to €1000 and get the car. We had no choice to pay this second car insurance or lose our booking that he kept saying was nonrefundable. In total we paid over €900 (including a one way fee of €300) to hire a car for four days in Mexico. What an absolute rip off scam. You couldn't design a better example of extortion. As we were picking up our car, we heard Americans, Germans, and other British people all trying to insist that they had already purchased car insurance and then watched as they all were told "no insurance, no car" and handed over more money. I contacted the CEO of Car Trawler who own Argus Car Hire and they did not respond. I also contacted the CEO of Europcar who said that the deposit was in the terms and conditions and so they won't give me a refund. They are confirming that they are happy to participate in this scam. Argus Car Hire and Europcat are con artists. Feel free to use them but know that they will scam you and not care. I've spotted in these reviews many, many, many other customers who have had the same experience and were scammed in a similar way by Europcar and/or Argus Car Hire. I'm about to start a long journey of reporting these practices to the EU consumer commission and my MEP as this should be illegal. I'm also going to file claims in courts in Ireland, France, and California. I won't stop till they're forced to stop scamming people. read more

Terrible customer service. Rude employee who played psychological games with me in order to overcharge me. Do not use this rental car company under any circumstances. I left in tears read more

Preparing a (possibly group) lawsuit against Europcar Cancun, if anyone wants to join please e-mail mathieu.lafargue@highsix.xyz We have also contacted our (French) embassy. We have been trough so much because of them. We noticed they are notorious in overcharging tourists for insurance and other things and we would like to gather all people they scammed, for compensation. They take you to the back room so that people waiting to book the car cannot hear you and then explain the price you pay is a usual price and you think oh my God this is a really popular area. And then you pay soo much - it got to about $160 PER DAY! And then you go to Google, yelp and trustpilot and EVERYWHERE screams this is a scam and car rental is a quarter of this price. We then went the next day and were told that if we return the car then, they would refund the money for the rest of the rental (we have photos of the screens of the agent showing the outstanding amount they owe us). Of course this has not happened and in the end we lost around $1650!!! read more

It's a scam!!! They will charge an insane amount for insurance. Don't fall for it, run as fast as you can, use Discover Cars online. They try to robb you, this place should be shut down. read more

Wishing I read all of these reviews before booking with these rip offs y rateros! I booked online for $116 for the week and of course once I arrived they asked if I wanted full coverage which I declined to only find out if I didn't get it that I would have to leave a card on file that can pay for the whole car itself!!!!!! Ended up paying $400 and a $500 "hold" for the car I have never had this done with any other car rental place but of course it's Mexico y no se tardan. I also took pics and videos of the car because the pics they sent were not accurate and I know they're going to try something once we return the car which is sad of them. I'll never rent from them again that's for sure. read more

We were extremely lucky! I think nobody has had a positive experience renting a car in Cancun. TIP: bring your contract with you and a phone number to call if they tell you they don't have your car available. DO NOT pay for an upgrade!!! If they don't have the class of car you've rented, demand an upgrade for the same price. This is for ANY car rental in Cancun airport@!@! They are the first scammers you will encounter on your vacation. I rented a car through Tripadvisor (Rentalcars.com), and they told me my car class was not available, but I could upgrade for 3x more than I'd paid. I told them they were thieves and would not pay (I disputed the charge on my credit card when I finished my vacation). It doesn't matter who you use: National, Thrifty, Dollar or Hertz, they all work in cahoots with each other. Every one of them will try to rip you off. When Dollar wouldn't honor my contract, I negotiated a rental with Europcar (Keddy) in the street (I paid more than I wanted to, but still, much less than the employees at Dollar wanted to charge me. Get ready for a fight when you rent a car in Cancun Airport--whichever car rental you use will try to screw you. If you stick to your guns, you will get a good deal. Our car was about $50 more than I had planned to pay for the week, but still $200 less than Dollar tried to charge me for the car I had rented. It worked fine and we were very happy with it! read more

Europcar - Car Rental Near Me - Cancún, ROO

I got a standard shift car on Priceline along with an Alliance auto insurance policy through Fox rent a car. When I got to Fox, it was part of the Europecar operations. They didn't like the Alliance Insurance I took out when I got the car rental on Priceline, so they first tried to force me to take out insurance because I didn't want to take out insurance, and to charge my American Express card $9000 in case something happened. I finally got hold of American Express who helped authorize the large temporary charge of $9000 and then I found out that they charged me $148 for the insurance anyway. They are pretty much thiefs. read more

Rented a white Toyota license plate # DSN-996-E Chiapas dates August 3 - 10, 2024. All very well at the beginning of the contract at the AIFA airport, thank you very much to Mr. Alejandro for his help and excellent service. However, just 10-20 minutes after returning the car to Benito Juárez airport in Mexico City, I realized that I had forgotten a sealed envelope with a large amount of money and the staff of the Europcar office at Mexico City airport STOLE it! Yes, there is a warning to remove all the personal items from the car when returning but this type of business has customers who are obviously in the stress of boarding planes. They should have the morality, ethics and principles when the client forgets something, they should not bet or count on being able to STEAL what is forgotten by haste, stress, or error! And they also have the audacity to say that my envelope with the money was not found but only the papers that are folded and also sealed inside the envelope with $10,000 dollars. They even sent me photos of the papers that they "found," admitting that they themselves opened the sealed envelope! But they can expect my lawsuit any day now. STAY AWAY FROM EUROPCAR THIEVES! Rente un Toyota blanco placa# DSN-996-E Chiapas fechas Agosto 3 - 10, 2024. Todo muy bien al inicio del contrato alquilado en el aeropuerto AIFA, muchas gracias a el señor Alejandro por su ayuda y excelente servicio. Sin embargo, al tan solo 10-20 minutos de devolver el carro al aeropuerto Benito Juárez en la ciudad de México, me di cuenta que había olvidado un sobre sellado con una cantidad fuerte de dinero y el personal de la oficina de Europcar en el aeropuerto de la ciudad de México se lo ROBO! Si hay advertencia de remover todo lo personal del carro al entregar pero este tipo de negocio cuenta con clientes que obviamente esta en el estrés de abordar/desbordar aviones. Deberían de tener la moral, ética y principios cuando al cliente se le olvida algo y no apostar o contar con poder ROBAR lo que por prisa, estrés, o error se olvida! Y además tienen el descaro de decir que mi sobre con el dinero no se encontró sino solamente los papeles que están doblados y también sellados dentro del sobre con $10,000 dólares. Hasta me mandaron fotos de los papeles que si "encontraron", admitiendo que ellos mismos abrieron el sobre sellado! Pero cualquier día de estos les cae mi demanda. Piénsenlo 100x's antes de rentar con estos RATEROS! read more

sin haber sabido y sin leer los comentarios esta fue mi unica opcion al haber llegado temprano a cancun, pues fui abordado por un agente de ventas y me llevaron hacia el lugar de renta, me presentaron las ofertas y opciones y pues cedi segun mi presupesto. todo me parecio claro, directo y facil de entender. creo que cada experiencia depende del conocimiento del conductor al rentar un auto y si estoy al tanto que siempre puede haber una posibilidad de que las cosas no salgan segun lo estimado, pero mi experiencia fue positiva y no puedo quejarme de mi experiencia, solo puedo dejar unos tips de ayuda basado en mi experiencia 1- estar al tanto de que tipo de aseguranzas necesitaras segun tu plan y trayecto durante la estadia (que tan buen conductor eres?) 2- tener una tarjeta de crédito que responda ante cualquier tipo de fraude automático y que resuelva con pruebas que no fuiste tú quien hizo o aprobó dichas transacciones 3- toma un video detallado del carro que rentes por fuera y por dentro de cada detalle (rayones, motor,fluidos, llanta de repuesto, etc etc) 4- cuida el carro donde lo estacionas y que dejas en el! 5- a la hora del retorno del auto asegúrate que todo esté en su lugar y como lo encontraste basado en el video/fotos tomadas como prueba 6- disfruta la libertad de moverte donde quieras con el auto !! Dicho esto recomiendo este lugar! read more

Europcar - Este fue mi auto y fueron alrededor de $175 usd por 5 dias, nada mal y económico en gas - Car Rental Near Me - Cancún, ROO

Bad rental car company. Customer service is not help much. Most workers there are not courtesy. Car is dirty, broken parts, and some features are malfunction. Will never rent from this company again. read more

Absolutely the worst experience I have ever had! Argued for hours, got additional car insurance specifically for Mexico and they would not budge on having to pay for their "insurance". Finally agreed to $500 for the 5 days we were there (car rental was already paid through the package) and we're charged $900 to our credit card (you had to sign a blank screen for the agreement). Found the $900 charge after leaving in the POS car they gave us. And every one wants a "tip". Will never rent a car in Mexico again, and all travel companies should stop working with this company. read more

This business is a scam!! After 20 years of traveling to Cancun and renting cars, I will never rent or recommend this company! Or any car rental company again, I will just use an UBER. For what I use it, I only need the vehicle for about 2-3 days when I am on vacation. I booked through Expedia a package deal (airfare, hotel, and car rental ). I paid in advance and was double charged through the car rental company even after i paid in advance through Expedia. I Dropped off vehicle with full tank of gas, clean and in great shape I kept all my records and receipts, the rental company changed my contract after I got home and said I dropped off with half a tank of gas, they falsified ( copy and paste ) my signature on their copy of the contract and sent it to the my bank saying I owed money. The phone numbers showing on their contract documents go to a call center with people in a Indian accent answer, and as soon as you mention anything about your refund, issue, or complaint, they hang up! Any other number on the documents simply rings, and no one ever answers, and the other number simply says, "Please try again later," and the call just drops. I showed my bank my copies of the contract, which did not match what the rental car company sent them. Bank believed them saying I falsified documents and made me pay the fees ($400.00 usd) NEVER AGAIN, THE BANK IS "WELLS FARGO" AND "EUROPCAR" AT THE CANCUN AIRPORT IS THE CAR RENTAL COMPANY. I closed my account with the bank! read more

Stay away from this car rental. Initially we reserved a car from FOX CAR RENTAL BUT WHEN WE ARRIVED THEY DROPPED US OFF AT EUROPCAR. It may look cheap on Expedia or through airline website but there are so many hiden fees that they don't tell you. Unfortunately, we got stuck and so we ended up renting one because we were in a foreign country and we don't know much about it. Their tactics is to reserve a car of your choice on Expedia or any airlines, thinking that the "charges" are listed so you're expecting to just pay for that amount because it was customized based on how you wanted to rent the car but unfortunately we were welcomed with the "new quote and it's a must to get an insurance" then they go on with other fees, to top it all we had to deposit $600 USD just so we don't abandon the car anywhere in the city. They don't give specific detail that if you didn't put gas before returning to them they'll charge you $35 USD + transaction fee. I understand it's business but they over charge everything, they know you're a tourist so they take advantage. TOTAL SCAM! read more

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Insane! This place held me up over a $20. hubcap... I do and I mean I do not recommend this place to anyone! Let's not forget when I rented the car they gave me the shit dirty and only with an 1/8 of a tank, but figured it' was only 5 days, ohhh well, next time I won't be so last minute and, dammmm Alamo has me spoiled read more

Europcar - Held me up over a fucking scratch, lames!! - Car Rental Near Me - Cancún, ROO

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Clearly the WORST car rental experience of my life. These people are simply thieves, nothing more. Similar to the many other reviewers here, I was extorted with having to purchase their insurance before they would give me the car. I arrived with not one, but two different insurance policies, one from Assurant, which I purchased along with the reservation itself. If you don't take the car, and walk away, you get none of your money back. You forfeit everything. They have quite a scam going, but the Quintana Roo tourism officials should shut them down. read more

I paid for the car rental through trip.com. And bought additional liability insurance. When i arrived they said i had to buy additional insurance which i reluctantly did for additional 400$. They said they will hold 2000$ on my credit card which is standard. In addition to the hold they defrauded me of an additional 2000$. This is how they did this: on the bill (in spanish) i was told that i am being charged 2400$ of which 2000$ is the hold but what they were actually doing is charging me 4400$ of which 2000$ is the hold. this is plain fraud, that i will fight through the courts. read more

We had the worst experience renting a car from this company, we made our reservation through discover Cars, we got a good price and full coverage, but the people from Europcar, a guy named ISCAR and some lady called Evelyn Fernanda, they were really rude to us from the moment we arrived, almost forcing us to pay extra 400 dollar minimum for additional insurance. Which we refused to get, So they charged us a 14,000 dollar deposit guarantee on our card, or they wouldn't let us take the car. Honestly we just wanted to cancel right there but they told us in the worst way possible almost mocking us that it was non refundable , and it was late and we were traveling with 2 little kids who were so tired and crying so we had no choice. When we returned the car a week later, thank goodness the guy who assisted us was really nice and actually told us that the amount of money that they charged us as a deposit/guarantee was ridiculous and totally unacceptable. And that the coverage that we bought from the beginning was the recommended, so contrary of what those people said! At the end he closed the contract without any extra charges, but the experience with the sales people were the worst, NEVER RENTING A CAR FROM THIS COMPANY AGAIN!! read more

Constantly trying to scam people with overpriced insurance. Takes forever to get the car. The one we got was a Suzuki piece of junk.

They tried to put me in a Nissan Versa when I rented a full size, and said a Nissan Versa is a full size. They made me buy insurance, even though I have full coverage. They then charged me $45 for gas, even though I filled up the tank. They seemed to enjoy cheating you. They were truly disgraceful. read more

This company is a scam! I rented through Fox and they contract with Europcar. I bought my own ins prior to arriving. They told me my ins wouldn't work with them. I called the ins company and had them explain it would. They didn't care. They were going to charge me $125 to cancel ins or refuse their insurance that I had never signed up for. Scam! read more

My rating is really zero for this business. My husband and I rented a small car in April 2022 at Europcar (offsite Cancun airport,) reserving 2 months ahead and paid $440. All insurances were included. When we arrived we were told by the female saleswoman that we would have to pay $1000 Cdn for Mexican insurance in order to get the car. Several phone calls by us and 90 minutes later, the price was negotiated down to $600 Cdn. We have made 12 phone calls over the past 9 months to Europcar customer service (we were even given a claim number). No one has contacted us by phone or email. This was a genuine scam and the Europcar customer service department is rotten. Neither I nor any of my friends or family will ever rent from Europcar. read more

Cancun Airport location. Don't rent from this thief's. I got scammed by one of his sales guys with $700usd for extra insurance that I was not aware. He tricked me on signing with his sweet talk . Juan is the name of the MF! Can't wait to go back. read more

Same issue as all other reviewers here, refused to honor the clearly stated "liability insurance included" on my expedia car rental reservation refuse to take my AMEX car insurance that comes with Amex cards, and wanted to take 12,000 usd hold and 2 bank letters from my bank. Who wants to have all this stress after flights? Not only that, after I walked out and decided to take taxi, their employee told me a wrong taxi price which is more than double of the taxi price to my destination to hope to have me still rent the car. Hell no. read more

Where do I start. This is the biggest scam ever! DO NOT USE THIS PLACE! I had bought insurance before hand even knowing I needed it and they told me it wasn't accepted even though I purchased it on their website! They up charged me for literally everything, car we reserved not there up charged then he wanted me to purchase insurance for $500 US. When everything online is around 9$. This place made me dislike Mexico. All of them are out for your money very bad people won't be coming back anytime soon read more

Worst experience ever. Rented a car, checked in at airport and when we got to the car lot they Thad no cars and weren't apologetic or helpful at all. Highly discourage renting from this company!! read more

Run far away from this dishonest company! Don't let the online price fool you into choosing this company for a rental car in Cancun. Upon arrival, they tried to change the price that I was quoted online stating mandatory insurance costs even though I had purchased insurance through a travel site and was backed by my credit card as well. We felt stranded and the rep helping us was aggressive and not helpful. After an hour we finally caved and accepted the increased cost since we felt like we had no choice. Then upon checking out our rep attempted to charge an even higher cost then what we agreed upon which was very shady and dishonest. That was the final straw for me and I called a local company who was willing to pick us up, had no hidden fees and was an absolute delight to work with. read more

Please .. please !! Don't rent out from this company it's a totally rip off .. I reserved a car in Cancun and try to cancel it before the 48 hr period where my money supposed to be totally refundable.. I call many places and nobody could gime me information about my car reservation, when finally someone found it it was so hard to communicate because his English was really bad and couldn't understand I was trying to cancel my reservation.. He finally understood me!! I suppose to get around $400 dollars back and he told me the only way I can get my full refund it was only if I deposit another $300 under de company name ! Isn't stupid?? Why I'm supposed to deposit more money in order to get my refund.. I was totally disappointed and they never refund my money !! Don't even give them a chance to still your money ! read more

Scams scams scams !!!!! We booked the car thru Expedia and insurance and everything just for this scammers to waste two hours of my time tryin to literally steal $60/day mandatory 'insurance'!!! I wish I had checked yelp before!!! read more

Dealing with Fox rental car was the only blemish in our otherwise blast of a trip to Mexico. It started with being unable to find the shuttle. Had to ask aroind to find out eurocar and fox rental are the same in Cancun. Next we had to deal with suprise USD $ 33 per day insurance. if we didn't take that option, there was the mandatory VLF tax. It took about 1.5 hours from the getting a luggage to getting on the road with the car. Worst part of the expereince was return. We were slapped with $60 charge for 1 hr delay even thhough the contract said $16. Staff was unhelpful. They could not communicate or explain how the 16 became 60. Even after lengthy backand forth they said call the help line and that they can't do anything becuase it was the system.. the marginally cheaper price was not worth all that hassle.. WILL HIGHLY RECOMMEND NOT TO RENT WITH FOX RENT A CAR. At least in Mexico. Stay away in a hurry and rent with someone else.. read more

SCAMMERS. You do not need to buy the added insurance. All the ads-ons are BS. After the worst experience of 3 hours of back and fourth with the rudest salesperson, they brought us a car with completely empty on gas and scratches all over. I'm sure they will claim the scratches our ours. Trust me- AVOID AT ALL COSTS. read more

They add an additional charge for insurance which you must pay but isn't made clear at all when checking out online. I paid $15 per day for a rental and then over $150 for insurance... this isn't honest. In addition the two ladies who checked my car upon return did not help at all in understanding my situation. I would go anywhere else besides this car rental service read more

Absolutely horrible. I should of checked yelp. DO NOT use this place. Did not honor the price we paid on Priceline. Started by asking $800 then lowered it to $500. Would not honor the insurance we already paid for. Made us buy there's. We figured everything out in the end but it was a horrible start to our trip and very stressful. read more

This place is trash we had a reservation through Expedia car was paid for showed up at rental agency and we're told we had to pay $1000 (U.S) for insurance for the car. Everyone in the lobby started to leave and ask for a ride back to the airport (because it's an offsite location.) then they started approaching people in the shuttle and were telling them OK I can give you a discount and do it for $168. This place is a scam it is filled with rip off artist disgusting and rude people. read more

Unfortunately, I was also Ripped off, Cheated, and Mistreated in Europcar Cancun. If I only had found the reviews here ahead of time, I would not opt to go and book here. Avoid at all costs. Wasted time. We waited for the pick-up shuttle for over an hour at the airport. We also waited for over an hour in the queue to be accommodated in the Europcar office. Again, we waited another hour to haggle with the dubious representatives of Europcar Cancun. Mistreatment. You would hear foreigners arguing with agents and haggling with agents. The agent mistreated us as well, saying he would not provide the car and we could leave. The agent raised his voice, eye-rolling, aggressive, and disrespectful. The agent claimed that we booked on a third-party site such as Expedia etc., and extra charges still need to be paid. If I did not agree, the agent threatened us that he would end the conversation and that nobody else could help us. Dubious. The agent told us he would help us fill out the forms. I suggest you read the iPad and choose the right option for you. Do not let the agent take over and select options on iPad. The agent used diversional techniques and chose additional insurance while manipulating the iPad. In the end, I told him to explain to me what are the options she chose and that I deserved the right to know what I was paying for. The agent started over and ended up removing other options. Then threatening that I am hard to deal with and better off for me to leave without a car. Europcar agent cheated us. The agent insisted we had to pay CDW insurance for the car, and they would not accept even the CDW insurance letter. Note that CDW insurance is already covered by the bank, which has representation in Mexico. However, it was already getting late, and we were tired; I could not win with this incredibly ludicrous operation. I just gave in and paid an additional $500 for insurance on top of the $500 reservation I made online. It was an upfront money grab. By the way, he did not give us a copy of the insurance. Do not leave until you receive a physical copy of the agreement you signed and paid for. The contact number provided to us is unreliable. I attempted contacting them several times. No answer. If I had an accident and needed assistance, I doubt that they would be able to fulfill the insurance and agreement with me. Try calling their Mexico 24-hour assistance number and let see if they answer you: 800-201-2084 The agent gave us a car with an empty tank and persuaded us to buy gas from them. Of course, they will charge higher. Otherwise, return the vehicle with almost empty gas, which is impossible. I already provided my experience with Europcar Cancun. You already see the consensus of one-star reviews from the majority of the community on Yelp. Be warned. read more

Do yourself a favour and don't even look at this company. I wouldn't recommend them to my enemy. I made a reservation on their website, but I got redirected to their website from Kayak.com. I rented a car for 31 days and the total amount to be paid online was roughly 480 USD. No other mandatory charges were ever quoted to me. When I arrived to pick up the car, I was forced to buy a mandatory insurance for 1877 USD. This is 4 times what I had paid for the rental. The email message I received when I booked the car does not mention that mandatory insurance at all. Instead, it has this sentence: "Please be aware that you should provide proper documentation in order to be eligible to decline insurance." There is no posibility to decline that additional insurance, as it's a requirement in Mexico, so the amount should be included in the TOTAL in the first place, or at least presented clearly to the person who is about to make a booking. Otherwise this is just false advertising and a scam. Had I known that I would be needing to pay for it at all, especially this much, I wouldn't have rented the car at all. The car rental was from 07-01-2023 20:30 and was supposed to last until 07-02-2023 20:30, but I returned the car after 19 hours after picking it up. So when I arrived at the Europcar location in Cancun, Mexico, and I was presented with this amount, I expressed my dissatisfaction and shock, and Europcar employee named Tina told me that next time I should not use any websites such as Kayak or Expedia, but instead book directly. First time I am hearing this, I have never had ANY problems in other countries. So I asked if I should just not pick up the vehicle and rent a different one with the company directly, as I could not believe that amount. But I was told that the company does not have any other vehicles at the moment and that the total charge would be higher anyway, as the initial payment I made for the car was so low, so even with insurance the total is less than renting a different car. But this is not true. On Europcar website https://www.europcar.com.mx/ when accessing it directly, and not from Kayak, the prices are about ~1000 USD for a month, and I was charged initially ~480 USD and then ~1877 USD for the insurance, so that's almost twice as much in total. I was manipulated into picking up the vehicle by that employee. I asked her, seeing the amount for insurance if it is better to just not pick up the vehicle and get a different one, and she told me no. At no point during the booking process there is any information about needing to pay for this insurance. Instead, the website mentions that it's a "Great deal". What is more, the website only mentions that "Complementary coverage third party liability is 20 USD per day". So it is explicitly mentioned that this insurance is complementary, not mandatory. I was charged 60.55 USD per day for this insurance, so event the amounts don't match. So again, DO NOT rent with them. Please. Save yourself the stress. read more

Prepare to be fleeced if you rent from MXDC airport. I plan to make a formal complaint against Europcar. The agent in Mexico City refused to release the car without my paying for insurance which was not compulsory or legally required because I have insurance coverage through the credit card that I was using. The Europcar agent refused to accept a copy of Europcar's own terms and conditions (provided both in Spanish and in English} that specified that liability insurance is not compulsory and refused to accept the printed terms of the credit card company detailing insurance coverage. The agent was rude, refusing to speak in English although he clearly did speak English. his behavior amounted to extortion (but appears to be SOP for all companies at MEX). On top of that, the agent tried to add in an additional drop-off fee for return to HUX (Oaxaca) rather than MEX. a fee which had been paid for in the original booking. Goods things about Europxar itself: 1: Their system automatically takes photographs of all angles of the car as you leave the facility when you leave MEX. these photo's are emailed to you so there is no arguemtn as to what damage is on the car whne you picked it up. 2: car whilst basic, worked, including the A/C 3: Agent at HUX quickly removed the added on drop-off fee. read more

It is a SCAM!! They charge you extra for the insurance regardless you decline it or you are covered through your credit card. You pay $10 for the car and then they charge you $40 per day for the insurance!! read more

For those of you traveling to Cancun looking for a car rental, I highly recommend nobody use European. This is the most disorganized operation I have ever seen and we have been coming to Mexico for years renting cars from much smaller locations. They rented us the car through a pseudo name - Deal which had 4 star reviews.... Deal is a front for this crappy operation!! I'm only giving this 1 star because I don't no how to give 0 read more