Another bite and switch. I made a reservation on line with a certain price, when I got to their office, the price was nothing close to what I had reserved. The amount of people inside is unbelievable, the are obviously making some changes but it seems like the basics are not being covered right. I was marked first on the screen but a men ce in saying he is paying cash and they let him in first, taking him to a some-what private office, seems unethical for me. The rep who attended me kept rolling her eyes when I complained that my reservation is not being excepted in the right price that I was quoted initially. read more

My husband and I left our car in the grocery store parking lot for one hour and came back to find a large piece of rebar stuck in the side wall. When we requested help from Europcar they said they would charge us $50 US to change the tire for us and $150 US for the service fee plus the cost of a new tire. There office was literally 2 blocks away. Of course we changed the tire ourselves with a much smaller tire so we had to return the car. They would not refund our money for returning the car three days early and were NO help when inquiring whether or not we should inform the police. In the office the staff would not even look at us just remained on their cell phones. Awful experience. Turned me off of to this beautiful area as well. DO NOT rent from this company. THIS WAS EUROPCAR'S HUATULCO LOCATION. read more

So the driver from the airport slammed on the breaks sending my 3 year old flying across the shuttle. Bruising his face badly, wish I could post pic of his face. No incident report filed or anything. When we get to the place it took over an hour to get our van, super hot our with only outside seating are to wait. We had reserved it months in advance. Car was a dodge caravan bare bones base model. Got us from point A to B. Next time will try different company though. read more

Europcar - Right after the accident. - Car Rental Near Me - Cancún, ROO

Total scam, rented the car through Expedia, our flight was arriving in Cancun at night, so their front desk was closed and we had to wait for them to send a Shuttle, once in their location they told me that I had to paid $350 for the total reservation and a $13,000 deposit on my credit card or pay $450 with their insurance, I originally paid the reservation for $160 with Expedia, since it was already midnight and still had to drive to Tulum and I knew I was not going to get another car quick enough at that time, I agree to their $450 fee, to later found out that the car did not have but only 1 bar of gas, anyway we return the car at the airport at the end of our trip and they charge us $120 for sand clean up, when you are renting in a beach town, and they wanted to charge us for gas because we return it with the same 1 bar. Avoid this rental car as fast as you can, they are just trying to milk the tourist out of any penny. read more

They're not a scam but their service could be much better. They failed to specify the deposit currency making me think it was mxn when it was used and furthermore took 10 days to refund the deposit at which point I had long from left Cancun. Lastly, I received no emails or acknowledgements or receipts from them despite them saying I'd get emails. Can do better. read more

After making reservations online and paying for a car, we showed up and had to pay an extra 500 dollars!!! For car insurance, it was their cheapest option too. Another couple we talked to said they didn't get insurance and ended up having to pay a bunch of other taxes and fees, so either way you have to pay a ton of money on top of the initial car rental price. We will not be going through this company again EVER!! There is also a security deposit. Do not use this company. If you get a rental car, I would suggest using Hertz or Alamo. read more

we arrived in Cancun 10/5. A agent for Europcar rental. Martin Salgado Casillas Approaches us, he charged us 3,500 pesos for 5 day Auto rental he had a promotion at discount of 500 pesos we were suppose to attend a breakfast at a resort. We asked if we don't attend what happens they said simply we would pay the 500 pesos. Part of transaction they ask for a credit card for the deposit. We didn't go to breakfast and I asked so all you're charging on my card is 500 pesos"yes". When I get home check my transactions I was charged the 4,000 again. i have emailed and called Martin no responses!!! DO NOT use europcar!!!! SCAMMERS read more

Airport pickup was fast and comfortable. Van had air conditioning and the driver drove safely. Everything went downhill from there. Our rental was pre-paid through Marriott vacations, so I expected that I just show up, give a credit card as collateral and be on my way, like every other rental car I've ever used, which is about 25 times a year. 1. Arriving at the agency we waited about 15 minutes to see an agent. The lady talking to the agent next to me was very angry and yelling at him, which was a bad sign, but I didn't pay much attention. 2. When we started the rental, he offered a upgrade car which I declined because it was $30 a day and we only needed it to get to the hotel. 3. Then he said we have to purchase the loss damage insurance for $109 for three days. I declined and then he said I would have to put the entire value of the car on my credit card, which was $10,000. I even accepted that because it was only a hold and it would cancel after we returned the car and I assumed that's how Mexico car rental companies do business. 4. Then he said if I declined and used my credit card company rental insurance I would have to get a letter from the credit card company proving that I have coverage in addition to a letter from "CNSF (Comisión Nacional de Seguros y Fianzas) the official Government Institution that regulates Insurance companies in Mexico" (which he said is nearly impossible to get) Basically saying "our insurance is mandatory" 5. I then called Marriott Vacations to complain and see if they would pay the insurance costs since I pre-purchased the whole package. They would not and so I asked them to cancel the rental car from the package, which took about 30 minutes and I got back a total of $16 from the deal. 6. I then called an Uber which showed up near the rental car place in a few minutes and charged me $6 for the 11 mile trip to the hotel. Let me explain what I think is going on there. Europcar negotiates deals with vacation companies to add rental cars to the package for next to nothing (i.e. $16) then when the customer shows up they charge the huge insurance to actually make money on the rental, else the $16 doesn't cover the cost of the rental and hence they cannot give you a car without insurance. If you read other reviews you'll see that they also nickle and dime renters for silly things like lost gas caps, fuel levels, mysterious scratches, etc. just to get a little more money. And if you are out of country you cannot dispute it at their courts. Suggestion: Do not rent any car. Take a taxi or Uber (cheaper) everywhere and avoid the mess. read more

Europcar - This is the paper they will give you forcing you to buy the $250 a week insurance for the $50 a week rental. - Car Rental Near Me - Cancún, ROO

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This place is a scam. $80/day for insurance. They charged a $35 fine for the tank not being "full bar" - although the bar was never full from the start and we filled it up full RIGHT next to the pemex. We had to rush to the airport so did what we needed to do to get out, but would like customer service to do respond to this (reservation O03804). Also, they charge 3x of the price of the car rental for the insurance. ($80 per day). Outrageous. read more

HORRIBLE COMPANY!!! avoid at all costs! even with credit card CDW they will not accept it. my rental total for the car before we got to Cancun was $60. upon arrival they told me I had to buy their insurance which was $1200 for the "Premium" or $600 for the "Basic" PLUS if you say no they said they need to hold the amount of whatever the cars value is on your card until you return it with no damages, in my case it would have been $16,000 literally avoid af all costs, the whole company is a scam to get as much money as they can from you. the gas tank was also empty when we received it. read more

On 5/10/2021 I used Booking.com to rent a car in Cancun On 5/20/2021 I arrived at Cancun (from Dallas, Texas) and Keddy car rental rep (Cancun airport) demanded me THREE things in order to get the car 1) Letter from my credit card company that it would authorize to use it 2) Letter from my bank to guarantee that I have enough fund to cover my credit card account 3) Eight thousand dollars in cash as a security deposit just in case accident happens Even when I showed him (Keddy car rental rep) voucher stated that only driver license, ID, credit card and my car insurance needed... he just said his company would not release the car without the above requirements I tried to call Booking.com (332-600-6263) but only answering service. At the end I decided to leave without rental car, Cancun Keddy Rep asked me to sign letter of cancellation ... I replied I did not want to sign anything and take airport shuttle service to hotel, I believed that I and Booking.com got scammed by Keddy's self invented impossible demands. I contacted my credit card company (Master Card) to dispute the charges with Booking.com I also requested Booking.com refund me Keddy almost ruined my family vacation with their hilarious demands read more

Omg this was a rip off. We supposedly paid for the car rental months ago (collision insurance included) and when we get there they wanted to add extra insurance (like $200) and put a $600 hold on our car. And they took forever! We ended up leaving without a car and didn't get our money back. Never do business with these people! read more

This is a brazen, brazen scam. Do not. Do not get on that shuttle. They will shuttle you into what is essentially a timeshare type extortion operation away from the airport where you have no escape options. They have a layer cake of conartists on site. You are walking onto a pirate ship. They will make you wait 40 minutes so the scams they run start to look cheap. We booked ahead with some car service through Kayak. They told us they didn't have our car and that we could only get a more expensive car. Because we had heard so many bad things, we had gathered offers from the desk counters in the airport before taking the shuttle and everyone including Europcar was charging around $800 INCLUDING DEPOSIT for an economy car. We got there, we had booked for $250 but I was already aware from reviews that they were going to try to upcharge and that insurance and deposit was "extra"--but I only learned this from negative reviews mind you, they don't make this at all clear when you book. However, despite the $250 booking, they wanted to charge us $1500 plus a massive additional deposit. We were already above the initially promised rate of $250 by over $1200. When I said no way they kept trying to lower the price and magically more types of cheaper cars started to appear in their inventory. The hair stood on the back of my neck when the guy said "you're in good hands" unprompted by one word of mine. They kept threatening to keep my reservation payment if I walked because the guy wouldn't honor the price and I told the guy it's literally cheaper for me to go back to the airport and lose the money so I'm leaving. Another employee came up and said oh this isn't right, let me help you, I can get you a taxi and we can show you a hotel presentation and give you a $150 discount if you watch it. Their solution was no refund and a timeshare pitch. Another likely scammer came up and said "they scammed me too! But hey Ive got a taxi guy, only $129!" We hopped on their bus--with our FIVE YEAR OLD--and insisted they take us back to the airport. We left no option but for them to forcibly remove us from the bus. They took us and tried to drop us several different places around the airport except where we had asked them to--which was departures where they took us from to begin with. This was rapidly becoming more like a kidnapping than a simple money extortion. After we declined being dropped at random places throughout the airport (my guess being that one of their scammer guys was going to try to come "rescue" us), they finally took us back to the airport. We booked a taxi--for, $68, probably too much really but half the price of what the scammer in their courtyard was trying to get. It is a pirate's den and it's probably somewhat dangerous. We briefly feared for our safety. They definitely did not like us refusing the scam outright. Stay far far away. After researching, it looks like Yes, Easy, and Avant are the only straight shooters. Even the American car companies are overrun by pirates in Cancun. Just don't. read more

Horrible company, they don't honor their online reservations and will ALWAYS hit you with extra fees, big ones. They forced us to get their insurance for an extra 105 dollars a day even though we already had rental car insurance. Don't, just don't. read more

This is the worst option to get a car. Rude clerks, hidden fees and they even harassed my wife.

Would leave no stars if possible. These guys lure you in with cheap rates and then refuse to allow you to rent a car without buying their insurance which is higher than anyone else even if you are covered without it. Dont bother renting here as it is a scam. read more

This people are thieves literal thugs they robbed my money and i witness do it to other people do not rent here do not give buisness to them they told me car rental was only 340 dollars they charged me 700 they give me the car with half thank exactly how i returned it and charged me 80 dollars for it i truly hope this place closes they lie continuously they make up stories saying someone stole and engine part and charge you made up numbers they are a complete scam read the reviews everyone hates them read more

Paid $66 online via Priceline but ended up paying almost $300 in fees for 3 days? When I tried to cancel the reservation, the worker told me it was not save to take the bus and it would cost me over $100 dollars per ticket.. and a lot of other things.. I ended up learning that the bus is safe and it costs less than $50 depending where you go ... terrible experience. read more

WARNING *** DO NOT RENT FROM EUROPCAR CANCUN AIRPORT **** worst experience ever! When you first book online it seems like a great deal. When you arrive you will be charged "at minimum" quadruple the price in taxes and fees. In addition, despite the fact you can prove you are covered for collision and liability by your insurance provider or credit card company, they WILL NOT accept. You will be forced to pay these extra charges or they will not honour your reservation. BEWARE!!! read more

ABSOLUTELY, DO NOT RENT FROM THIS SHADY SPOT. Total bait and switch. They were really nice at airport and quoted $263 with 0% deductible insurance and then once we got there they wanted $718. Don't do it!! read more

Do not go here!!! Charged us 3 times the original price. When we returned the car, we brought it back with the SAME gas we picked it up with, they said we didn't and charged us an extra $100!!!! These people have no souls it's actually scary. read more

My partner and I booked a car here for our trip to Cancun to save a few dollars and it was a big mistake! When we arrive we were told that we needed additional liability insurance even though our credit card company sent a letter saying we were covered in Mexico. The price also kept fluctuating for this insurance when we said we were leaving to another company. This was just a big waste of time and a scam. We booked through national like we normally do and the experience was way better and we were out in minutes. read more

Do not rent your car from here. Even if you come in with a reservation with the correct insurance they still will mess you over. We ended paying $200 more than original reservation. It's bullshit. The only reason I didn't look somewhere else is because I had a baby and we were just so tired from our trip. Never again assholes. read more

Bait and switch Same issue as other reviews, they will offer lowest price then scam you with "mandatory" insurance, even when it is clearly stated in the terms and conditions as optional Even if you show them a letter from your bank they will go through an endless list of slimy tactics to reject it. read more

I did the reservation from Expedia.com and did the payment but they were charging me overpriced for insurance. Even they frozen $1,800 for secure deposit. Stay away from them! read more

First off this place is not conventional in comparison to USA car rental agencies but what you expect everything in Mexico is more difficult and inconvenient with that said Alexies was courteous and overly thorough especially with a flea sized scratch on the windshield luckily for me I made a full detailed video upon receiving the car to document any potential issues I was returned my $500 USD deposit with no problem and the entire experience was so bad (compared to Mexican standards of doing business) make time for your flight because of the return process and the courtesy shuttle was quick and professional driver, go with caution mi gente and remember u don't need the extra insurance just get the standard and take a nice detailed video of the car before driving off the lot otherwise it was satisfactory to me. read more

I'd give them less stars if I could. Book with Expedia for $50 a day. When we got there at 7pm with our 5 year old they wouldn't let us have the car without paying an additional $700 insurance and $1000 deposit. They were doing the same to all the people there asking for over $1000 to drive off the lot, especially families with young kids. We got back on the shuttle and drove to Hertz. We paid a fraction of the price there. It 's highway robbery. Go elsewhere. read more

Zero stars. Will scam you for additional insurance. Paid for a medium car and they gave a basic car. Very rude service. Will never rent a car In this area again. Private transportation is the stress-free way to go. read more

Miguel Angel at the Cancun Airport refused to take my Travel Guard insurance and made me get a Europcar policy or he wouldn't give me the car. FRAUDULENT COMPANY!!! read more

Check your tires for loose ones, print your reservation, get proof of foreign insurance coverage (in writing, with an email contact). In the future DO NOT rent cars here - Avis or Hertz is much better! read more

I went on a vacation with my family to Dubai and decided to go with this company for rental car. We arrived after midnight their time, and it took over two hours to get our car. when the car finally arrived, it was beat up on the inside and out and it was very old model without a back up camera or CarPlay. This reservation cost me over $1200. Once I started driving it, I realized that vibrated and higher speed and the gas pedal was intermittently nonresponsive, meaning I would pull out into traffic and press the gas wouldn't do anything for 2 to 3 seconds. I tried calling the company countless times over a week with all the numbers listed on the rental agreement and never got a single answer. When it came time to return the car, there was no one at the counter to greet me, and there was no one in the field to check out my car. I had to wait around for someone to come to the counter and then, when they eventually did, the person went around the car with the flashlight which was surprising because there was already dents and dings all over the car. This was so frustrating that I sent an email with a formal complaints to the company asking for a partial refund and the only thing they agreed to offer was a discount on a future reservation which will never happen because this company is absolutely horrible! Stay away from this company if you can. read more

DON'T DO IT. Not much more to say. They will rip you off. We have had rented cars all over the world and this was just by far the worst experience ever. Pulling out the spare tire we didn't so much as look at during our rental (and that was the only thing we did not have on tape from the pick up - ohh that comes in handy) and making us pay for a missing lable. We should make them pay for giving us a car with a spare tire that would not have passed a police check. Should have read the reviews here and on google first - no wonder. Unfriendly staff. Located god knows where far away from terminals. Just really - DO NOT EVEN SET FOOT IN THEIR OFFICE. read more

The absolute worst, went to booking.com paid in advance only for them to try and sell us $820 of insurance! They said we can't cancel because it's too late! Called my bank and did a chargeback! Forget this company can't believe they tried pulling this scam on us on Christmas! Y'all should be ashamed read more

We rented a car for $500 per week and weren't told that we had to pay $700 for the week for insurance! Total scam, do NOT rent from this company!!! read more

Worse car service ever. Don't do it. You will regret. They are they worse scums of the world. Worst experience. They will try to rip you off with a piece of shit car and sell you expensive insurance. I'm telling you run if you see this place read more

A total scam. They try and tip you off and still manage to, even when they at like they are giving yo a deal. First price was 800 without full insurance for a crap stick shift car. Takes 3 hrs to get a car, just awful from every aspect. Do no rent here if you do not have to. read more

STAY AWAY AT ALL COST. This scamming rental car of a place will rip you off and they do not have any shame or problem losing your business especially if you have already prepaid for the rental. I bookef them through Expedia as part of a package. I am still trying to get my refund for it (which apparently they declined because they said that I cancelled because I did not agree to their terms and conditions, well their terms and conditions are a SCAM!!!) I reserved a car and when we got there, they tried to scam us into getting insurance which we already have they just did not want to honor it. They wanted us to buy insurance from them for $80 for 3 days. They were the only car rental who require this by the way. I got quotation from 2 car rentals and both were of the same price range which is $75 all in. I ended up walking away. Do yourself a favor, NEVER EVER BOOK FROM EUROPCAR. They will do their best to scam you! If you ever read this, go to National or Enterprise instead. They will treat you with respect. I went with National on this one, best decision ever. IF ANY OF YOU EUROPCAR PEOPLE READ THIS, YOU SUCK!!!! read more

DO NOT RENT FROM THIS PLACE ! This place is a terrible scam as they I had the worst experience with car rental here for the first time of coming to Mexico many years ago. Long story short they are very !! Dishonest about their insurance as I originally booked through kayak which was a terrible idea as the prepaid reservation was a waste of time as when I got there they tell you it's only for the insurance which is a lie. Then we ask for better insurance to protect us on the trip which I'm so happy we choose to do. Unfortunately he told us we had the better coverage insurance which when i returned my car and they tried to pin a charge on me which I should have been covered for. I come to Mexico a lot and trust me on this one.....pick enterprise or you'll regret it. -3/10 just bad !!! read more

I am sad that I cant Put 0, because 0 it is what it is deserved. Prepaid my car 3 months in advance. Show up at the counter on Dec 26th, and they basically said: Sorry we have no cars, u show up 2 hours late, so there is no car for you. We've been bringed to AKUMAL (1h30 away from the airport) and being told that we would have to wait the day after between 10 to 12am to have the car. We stayed home (because without a car we couldnt go anywhere around because of the distance from our Airbnb to the city 2hour walk). Could not believe that even I prepaid this car, they did not honour their contract. I was not the only one with the same situation. Had to make 25 phone call (cost me 100$) during two days, no one answered, called Europcar Mexico (no one helped), wrote them on whatsapp (no one answer) and wrote them to their costumer service (that will probably write me to answer my review) - photo attached We even been to the nearest Europcar to the map, in Gran Bahia Principe Resort thinking that maybe they could give us another car. The guy simple answer: "it is not my business" or "too bad for you, but I dont care it is not my location, it's not my business" I never had such a bad experience with a car rental, and ruined 3 days of my family and I vacation. Very humilliating situation. I ended renting at another company and paying $400more than expected.$ (plus the money we prepaid for Europcar that we haven't been refund yet). Stay away from this company. read more

Stay away! Scam. The demand double insurance although contract says you don't need it. Also they lie about your online booking again demanding more money. Definitely stay away. read more