I had an excellent experience getting the battery replaced on my BMW. The pricing was very reasonable, especially compared to other places I checked, and the quality of the work was outstanding. The staff was professional, friendly, and made the entire process quick and stress-free. Customer service was exceptional from start to finish. They took the time to explain everything, answered all of my questions, and made sure I was comfortable with the work being done. It's refreshing to find a shop that truly values honesty, quality, and fair pricing. If you're looking for reliable service, great value, and a team that genuinely cares about their customers, I highly recommend this shop. I'll definitely be returning for future maintenance and repairs! read more

felt that John was honest, forthright with his experience and opinions. when you are looking to maintain your cars that cost you lots of money, bring it to someone who cares just as much. it's not going to be the exorbitant dealer prices but relatively fair for the genuine parts he sources. read more

EMW is the real deal. They always use OEM parts, and John's extensive knowledge of BMWs is unmatched in the San Gabriel Valley. Repairs are done right the first time. Most of the staff are true BMW enthusiasts who own and drive the cars themselves, and their passion for the brand shows in their work. They service both new and classic models, handle common issues, and can perform high-quality aftermarket upgrades. I've been taking my BMWs here for over 15 years, and the quality of their work has always been exceptional. At EMW, you truly get what you pay for. read more

European Motor Works - 2011 335 - Auto Repair Near Me - Arcadia, California

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My first two visits to the shop were fine but this third time didn't go well at all. If you didn't bring the car here as your first option you're not going to hear the end of it from John. Prepare to be lectured. The diagnosis to find the problem took about a week and I was quoted $2850 for new alternator and ignition coils, and he said there's a 50/50 chance it'll fix the problem. If not, it'll probably be the onboard computer which will be another $1500 to $2500 depending on if the part is new or refurbished. That's not very reassuring and I wasn't going to take the 50/50 so I politely declined. Nothing was fixed at the end and I was charged $850 just for diagnosis. I don't even think dealerships charge that much for diagnosis. There's a reason why we avoid dealerships after the warranty, if you're OK paying that price I guess this is the place for you. But if you're going to pay dealership prices why not just go to the dealership. read more

Took my car here and had a great experience. John is very knowledgeable, professional, friendly and got everything done quickly using OEM parts. Pricing was fair and communication was clear. He was patient and helped me deal with my extended warranty. Highly recommend John and his team! read more

It's about time I left a review for John. Both my father and I have taken our BMWs and Mini Coopers to EMW for nearly 20 years. In those years, he has always been honest about the work we need, what to expect, and what can or should be done in the near future or distant future. And I can also trust that we are getting quality parts and not knockoff or second hand parts. He sources the right parts from the manufacturer whenever possible. John knows BMWs like the back of his hand. After the first few times I had various problems with my car, I realized he was incredibly knowledable. No upselling, just straight-up honest advice. Unlike dealerships, where you feel like you're being sold brakes or rotors or microfilters etc etc etc every time you walk in, EMW never once tried to push anything on me that I didn't need. I want to stress the importance of using OEM parts. Some places try to cut corners with cheap knock-offs, and it's just going to cost you in the long run. EMW is all about making sure your car runs like a BMW, not like a mystery machine held together with duct tape and hope. Every time I bring my car in, I know I'm getting the right parts, the right work, and zero surprises. His prices are more than fair, and the quality of work is second to none. I recently had to do a major repair on a transmission, and instead of staying local and trying to find a shop near me where I would never know the quality of work I would be getting, I brought it 120miles to someone I trust. Thanks John. read more

DO NOT TAKE YOUR CAR HERE! I asked the intern if he's ever worked on this type of BMW and said no I'll pull it up on YouTube on how to fix it!? What!!!! I took took off as fast as I can! Take your business else where! read more

Had the dreaded "incorrect def" fluid warning on my 2015 328d with 74,000 mi good thing John knows about BMW diesels. Replaced both NOx sensors and metering valve. About 3 grand as expected. Dealer wanted 4grand. Done in a two days. Dealer estimated a week. read more

Would highly recommend EMW for service. The attention to detail and highly professional nature of the shop is excellent. My 528i need a lot of work to bring it back to life. literally, and EMW was very upfront and transparent with what needed to be done. Though more $ then I expected to expense, not their fault, just the nature of the service required and I felt comfortable with going ahead with the work and was assured that the car would be on the road for many more miles in the future. Would use again as John does care about his customers and their concerns. read more

John at EMW has been a friend and the best BMW Mechanic I have ever been to! John and his whole team of technicians are honest, forthright and know exactly what they are doing! Without a doubt they are the best auto techs I have ever encountered ever dealt with! We have an incredible 2011 335d that requires at her age some very tricky repairs to her going smoothly. John at every turn has made her sing again! Thank You John for your honesty and your expertise, especially with BMW diesels! John happens to own the very make, year and model that we do! I would reach out to European Auto Works if I were you! John will not do you wrong! read more

I had to get an oil change and brake fluid flush and I asked a friend where she took her bmw...she's been a longtime customer of EMW and I decided to give it shot. They were easy to talk to on the phone, provided an estimated cost for the work I asked about, and are even on on Saturdays. And the price was better than the dealership as expected & hoped. Other work that they recommended included a small coolant leak and CV boot / gasket replacement. I was shown pictures on a phone of the areas. The estimate for that work was more than I was up for spending that day and I decided to not get that extra work done...mainly because I hadn't seen any coolant dripping. I told them that I hadn't seen any dripping liquid or seen any warning lights / overheated engine. Later on, I remembered that all cars have a coolant reservoir tank that you can check to see if coolant level is going down. So I filled that tank to the line and will be monitoring for a little while to see how much/if the coolant is leaking. The area of improvement would have been if EMW at least topped off the coolant reservoir or suggested that I could monitor the coolant level myself (though I thought of it after the fact). We'll see how it goes. read more

Top reasons to trust European Motor Works with your business and your beloved Bimmers: 1) This place is a family owned (John and Mondaya) small business and they really make the customer feel like a guest and welcome. Plus, I've also picked up some great health and nutrition tips from chatting with Mondaya. 2) The business is located in a quaint neighborhood with easy street parking and wide streets 3) They offer amenities such as bottled water and DirecTV with comfortable sofas to pass the time. And since EMW is located in a quiet neighborhood, you can always go for a walk around the block. 4) Of course, John was once a Master Tech at New Century before going independent and he is eminently qualified to work on your Bimmer with original factory equipment, just like a dealership. All in all, I always have good experiences when bringing my car in and have been frequenting this establishment since 2012. And John has always charged me a fair price! read more

So I was going through my old reviews and remembered that I never posted this message that I got from John (the owner) after I posted my review. I know it's been over 4 years! LOL!! But it shows his arrogance and ego. Basically, if he says its' true, then it must be true. If it cost this much, then you're an idiot for not paying him what he's asking. If anything, it's a good read and I doubt he's changed a bit. Like Trump, some people are set in their ways. lol. enjoy Hi Kimo or whatever your name is, I don't understand what is your problem and why it took you so long to write the review. I am sorry you feel that way way about me, I can't please the world! I don't know who you are so I don't know the exact situation! I can't reply accurately to you, I can only reply with what I know about myself, I know for a fact I did not keep calling you asking you what it was you needed me to check on your BMW, I just don't do this, and if you brought in your car for a transmission issue why would I keep calling and asking you? If I told you your previous mechanic did a horrible job on your BMW it must be true, otherwise I wouldn't just say it. If you don't like the truth it's your problem. Beside if you were happy with whoever worked on your car before, why would you look for some one else to work on it? You said I was criticizing work that you did not need or had problems with because you only wanted me to check the transmission. But yet in the beginning of the review you stated that you brought the car to me to "check the transmission and few other minor issues", what's up with that! who is being hypocrite! You're totally contradicting yourself. As for the $ amount on the estimate, if I told you you need to change the transmission then that is a correct estimate, you say you know BMW's, there is no transmission fan like you claim I said you need, so how can you know BMW's? I don't think that I am good, I know I am good and I am one of the best at what I do and if you think otherwise then that's your problem. Wish you all the best John read more

European Motor Works - Auto Repair Near Me - Arcadia, California

Omg my experience was horrible at this location... so I took my X6 to get it fix and the guy named John was like I can't fix this, he told me that I was gonna pay more to get it fix than what the car is actually worth bottom line he told me to throw my x6 away. So picked up my x6 and dropped it off at the bmw in Monrovia they were able to fix the issue and I only paid $550.0 dollars. Imagine if I would have listen to John I do not even want to think about it so next time get more opinions from different auto shops and also best option is to take your car to the dealer because they actually know their job. That was my experience at this location. Not good at all read more

Taken my car here numerous times. John is the most knowledgeable mechanic I ever came across. I had an issue with my DME which many mechanic shops could not figure out the issue until I went to EMW. John does not cut corners and if you want the best work done on your car come here. His wife Mondaya who runs the front of the shop is the most welcoming person. Come here if you want your car done right. read more

5 stars. Yes, 5 stars. Here's why. EMW (european motorworks) is run by John Handal. Back when I know John, he worked at New Century BMW. I witnessed his transition from a master tech at a dealership to a proud owner of a small independent shop. Today, he is in charged of a well managed and bigger independent shop. John is an expert on anything BMWs. He's the no BS kind of guy. Very straight forward. He will tell you right away if something is worth fixing or not. John upholds his job quality/standards he carried over from the dealership. He has 3 helpers in his shop: Joe, Jesse and Ivan. All 3 of them acquired their skills from John. Neat, clean job everytime. And most importantly decently priced. This day and age, it is difficult to find a tech that is trustworthy. We all have somehow been fooled by techs but let me assure you that EMW is not one of those shops. Tell John, that Vincent sent you. You will love their work. read more

European Motor Works - Front of Shop - Auto Repair Near Me - Arcadia, California

I came back to take care of some work that I knew I needed but put off until after tax season: The upper valve cover gaskets were leaking and were replaced; While the valve covers were removed, one of the timing chain guides was cracked. Since the car has over 200K miles on it, I wasn't surprised that it was time for a timing chain replacement, especially since I don't remember ever doing one; The engine valley coolant cover showed signs of coolant leakage so that gasket needed replacement; The rear suspension upper control arms were worn out causing premature tire wear; The rear rotors and brake pads were replaced; This was a major overhaul which took about a week to do. It was expensive -- about $5300 in parts, labor, and tax even with deep discounts on parts. I also want to mention some of the things that John included in the job without charging me extra: I drop shipped a new set of tires from the TireRack to EMW because I wanted to change out the set at the same time . John did the mounting and balancing, and the 4 wheel alignment (which he would have done anyway with the replacement of the control arms); The trunk latch spring had broken so that assembly was replaced; During test driving, there was a sway bar that was noisy and was replaced; Obviously all the oil and fluids were changed out as if a minor service was performed, the cabin air filters were replaced and the service indicator reset; I had a problem with the intermittency sensor with the wipers since the windshield was replaced -- turns out that the Safelite technician didn't reconnect the sensor correctly so John took care of this too; On a separate occasion, my AC was not cooling -- John recharged the freon; It turns out that rear Akebono pads that I requested don't fit my car (excessive chatter problem), so he changed them out with another low brake dust brand; I can't put a price on trust and ease of mind, but these are some of the things that I have had John do for me... read more

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John and his team here at EMW are amazing. Top notch customer service that keeps you informed all along the way. Everybody is polite and courteous but also very knowledgeable in their work. They charge a $100 inspection fee, but they go over everything with a fine toothed comb, so you know what state you vehicle is in. the $100 is waived if you choose to do the work with them -- they will suggest fixes that are more important or critical fixes that must be done, but will _never_ try to upsell you on something you don't want to do or immediately need. I took in my M3 for some problems relating to the drivetrain (that apparently was faulty work done by the dealer that repaired my car last!) and John and his team had me in and out in just a few days. I would have been out sooner, but a specific part that was needed; only one was immediately available in the region, so it took a day or so to get their hands on it. However, they informed me of this immediately after they found there would be a delay. They also took care of a lot of small electrical problems for me for free, as I had a lot of work done on my car. This is the only place I'll be taking my baby from now on :) read more

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Took my m5 here for some much needed maintenance and they did an excellent job. Very professional shop, Jesse in particular was really helpful in explaining the issues I had going on. A big thank you to European Motor Works ! read more

I've owned many M Cars & I've learned quite a bit about these very special machines from BMW. I had a problem with my E46 M3 about 10 yrs ago & the dealer wanted to charge me $8k!. I checked with many shops in South County OC & I just felt they were not equipped to do the work. One nice shop in Mission Viejo recommended I reach out to John Handel at EMW. Best decision I ever made. Since EMW is so far from me I had other local shops work on my beloved E46 & all they did was take my $$ & actually made things worse. So recently it was time to replace my rod bearings & other engine work. I knew better than to trust no one else to do this delicate job except for EMW. My E46 is back & drives like when I bought it. Fantastic. Join does not cut corners & he is honest & no one knows more about BMW's. He owns these cars & he used to race them as well. If you love your BMW then it's worth the drive to Arcadia & see John. read more

John, his wife, and his whole staff are all very friendly and accommodating. I've been going to him for years for oil changes and he was able to squeeze me in last minute to change my brakes the same day! He only fixes BMWs and uses authentic BMW parts and gives you the breakdown costs of each part. He even gave advice to us about the warranty that dealerships offer and how they're usually counting from the year the car was made and not the year it was bought, and we were able to cancel our warranty and get some of our money back. We've learned to ask extra questions at dealerships now and advised our friends to do the same. Overall, great solid experiences! read more

Great job by John and Jesse on aligning my car and fixing damage with custom work! Highly recommended as they went above and beyond to take care of my car! read more

European Motor Works - Auto Repair Near Me - Arcadia, California

I took my 2005 X5 at the end of April, my window's motor went out and would not go up at all (supposedly a known issue with BMWs - which sucks) but Peter was able to fix that and a few other things that needed to get done on my X5. They even replaced my windshield wipers for free and I just realized this when it rained last week, I bought new wipers at AutoZone to replace them, but now I can just return them =) Thanks guys! I used to go to the dealer at Ontario Savage when my BMW was in warranty, then went to independent Taylor BMW in Pomona, and now that I found EMW, I will definitely go here first! I shopped around, and Taylor ends up being way more expensive than even the dealer prices and EMW was very reasonable, as I had a lot to get done on my X5 and Peter was very helpful the whole way through. I felt like my car was well taken care of and Peter explained everything in detail and he always asked for my approval before starting on anything. Even though you guys are a 40 min drive for me, I definitely think it's worth it to take care of my 2005 X5 (only the best for my baby). Thank you to Peter and the whole EMW crew! I will definitely come by next time I need another oil change, fix, mechanical issue, etc. read more

After just moving here I needed a new mechanic for my small collection of 6 European cars. A Jaguar, Porsche, Range Rover and 3 BMWs. Sent girlfriend over with a BMW with an oil leak. When she returned we were amazed. John knew his stuff, he got the car done in a day, and when receiving it found out he did quite a bit extra work, for no billing. Just stuck to his quote. Even invoiced BELOW the quote! A past mechanic had upgraded the tensioner, and installed it incorrectly. John fixed it, among a few other odds and ends, like changing a faulty brake light too. Completely cleaned the engine and washed car. This is a guy who loves cars, his clients, and know how to create loyalty. John has my business as long as I live here! And I'll gladly spread word to all my car friends. read more

Been taking my e36 m3 here for years. Good to know I have a trusted mechanic close by.

I had a great experience with EMW! Great people with great skills. I am very picky, but I truly find them professional and reliable.

BE-CAREFUL! I like so many others was referred here after being cautious of the dealerships. Never again will I return here for my car to be serviced. Not only are they rude if you don't talk "car language" but they will take advantage of you! Don't even bother going here.......it will be a waste of your time, terrible customer service and hidden fees left and right! I had a repair done and it ended up being faulty, when I called to follow up I was treated like an idiot and accused of lying. Each element of the repair had not been documented (completely shady). Later I found out that the repair that was done was a lazy repair and that the issue was obvious if the proper steps had in fact been taken to fully correct the problem. Never again will I give this man my money. Not only do they rob you blind but they are liars. read more

John Handal has taken care of my 1997 528 for years. After a recent couple of year period during which it was garaged, John has brought it back to life. It's a manual shift and far more fun to drive than current models, including my 4 series, the lease for which is ending. With 216,000 miles on my 528, I would not let it be touched by anyone other than John. read more

European Motor Works - Auto Repair Near Me - Arcadia, California

Don't usually review but this place needs a opposing viewpoint. Came in this afternoon after seeing all these great reviews and was hugely disappointed. Wanted to see the cost of repairs for my 2011 335i. Needed rear brake light and front control arm bushing replacement. Manager tells me immediately he cannot give me a quote. I must leave my vehicle here to be examined for $150, which would go to the cost of repairs should I choose to do them. Only then can they tell me the extent of repairs I need. Said no thanks, drove a block away to T & M Auto Repair which was my 2nd choice. The manager replaces my rear light for $10 on the spot and orders the bushings for installation the next day at a reasonable price of $300. Def not coming back here. read more

European Motor Works is Amazing! This place should be your one stop mechanic shop for your BMW! If you're like me and love your bimmer to death to the point that you have a fear of leaving it in the hands of the wrong mechanic who would do more damage to it than when you took it in, European Motor Works is the remedy to that fear! John, the owner and mechanic, has the most BMW experience and knowledge for any mechanic that I have come across. He has completed numerous BMW certifications and trainings essentially knowing all the ins and outs of all BMW models. Not only is he BMW-certified but his racing experience also exemplifies this point. Being a racer himself (and a highly skilled one I might add), he specializes in high performance and what better way to understand the necessary components of your car than from one who has personally been on the track knowing what's best for your bimmer whether you are a normal driver or racing enthusiast. He will not cheat you out of your money. There is no gimmick when you bring your bimmer in. You won't get that cliche 'I came in for an oil change but now I need to replace my transmission, engine, etc' experience. I'm not suggesting that he won't inspect your car, because he does, but he won't pressure you to repairing it instantaneously if it isn't urgent. He will notify you if there are repairs that should be made in the future and suggest you return whenever you are ready to fix it - no pressure, no scam. He also uses only original genuine BMW and/or high performance parts. There is no cutting corners to save a buck on his part to rip you off. John's honesty and experience make him the perfect mechanic for my bimmer. As I said before, coming to John and EMW has been the antidote to my fears. Not only does this place have my earnest trust and confidence but the staff (Mondaya, Joel, Jessie, Peter, and some guy named Ivan) are very knowledgeable and friendly and the environment is relaxing and pleasant (not loud and dirty like other auto mechanic shops). This will be the place I will be relying on for all of my car troubles for years to come. I would not take the time to write this review if I did not feel strongly about this shop. EMW is the perfect all-around BMW auto mechanic shop - a professional yet casual and comfortable atmosphere with a highly trained staff of mechanics in which their reputation precedes them. read more

Their service is perfect in every ways. The owner John is such a great guy, and he and wife Mondaya work with their customers with lots of care and very professionally. It's very great see how him and his technicians built up their relationship, it's worth the trust letting them do the work on your vehicle. They explain every details very carefully so you'd never have to worry about anything, they'll do great work on the vehicle no matter what. Truly reliable and professional service here, totally recommend if you are a owner of BMW or not. read more

As a knowledgeable BMW owner, I think it is in everyone's best interest to learn whatever you can about your car and service it yourself to save yourself some money and gain some knowledge seeing as you already plopped down some decent cash for that brand spanking new E90. For the love of all things sexy you drive the "Ultimate Driving Machine" shouldn't you be the "Ultimate omnipotent owner?" All kidding aside. John Handel is a master technician. This guy knows his craft and somehow manages to remember your name even though you only come in once a year. For the jobs you can't tackle in your garage because you don't want to spend $200 on some stupid exclusive BMW tool that you will probably only use once, take it straight over to my man John. He won't try to sell you anything you don't want, because heaven forbid that a BMW owner tries to save a few bucks here and there. He performs excellent work with constant communication if your car is in need of any other services. If you don't want it or you think you can handle it, thank him for giving you the heads up, unlike many shady mechanics out there that wouldn't tell you if your rotors were about to warp or your engine was about to explode. He is the best around, great prices, friendly service, knowledgeable staff, and all around cool guys. I can waste a whole day talking BMW's with them. Not to mention the cool enthusiast crowd that hangs around at times. read more

This is my second time bringing my car to John. The first time, my car had a million problems and he fixed them all for a pretty reasonable fee. Don't get me wrong, it's still expensive, but that's what you get for owning "The ultimate driving machine". All I know is, my next car will be Japanese. I've never had so many problems with a car, as with my 325i. I must have gotten a lemon from the beginning. I hope I can get this thing running well for another couple years until I can save up some money for a new car. I've haven't had to do anything but routine check ups and oil changes for my toyota. Man... I'm kicking myself for buying German, but I wanted the experience. Now I've had it. Anyways... that's beside the point. This morning my battery died and I called John to see if I could bring it in. He found the battery bad and when it still didn't work, he recommended replacing the starter. I guess some other shops may have just told me it was the starter first and tried to rip me off. So, I dropped it off and his son even gave me a ride to work. That was a nice touch. I didn't expect that from a small shop. He also found a problem with my tires and wanted me to change them too, but I found it cheaper at another place. He simply said, " Cool, do it there." No pressure. I like that. So, like all the other reviewers have said, if you gotta have a BMW and you want dealer like service without the dealer price, go to EMW. Sounds like a commercial, but I swear, I don't work for John nor did I ever know him before. read more

This is an outstanding shop! The staff are friendly, the waiting room very comfortable, and John Handal is not only extremely knowledgeable, but a very nice, personable man. I had quite a bit of work done to my 92 325ic and am very happy with the service, price, explanation of the issues, and suggestions for resolutions to concerns. The combination of knowledge, service, cost, and personality of this business is top-of-the-line and hard to find anywhere else. read more

The excellent team at EMW receives my highest recommendations - John, Peter, Joel & many more. They specialize solely in BMW repair & service and John, the boss, is a Certified Master Technician who worked in the UK previously. In my opinion, they do a better, much thorough job and at much more reasonable prices than many other BMW dealers that I have gone to in the past, and I definitely will be going back if anything in my car ever needs to be fixed. I was really wary of bringing my car in for any type of service after several unpleasant experiences at the dealerships in the area - but my anxiety was somewhat reduced by John's honesty,openness and patience in explaining to me what was going on with my car. In fact, he even prioritizes what needs to be fixed, just in case we had budgetary constraints, which was a nice touch. Even though after the 1st time I brought my car in for service, my problem wasn't completely solved, John was willing to re-diagnose it to isolate the issue - his professionalism and dedication to his craft is very admirable. Peter, the service manager, does an excellent job of understanding what the problems are with your car, and following up with the progress of the service/repair. You would definitely feel safe about leaving your car here for repair or service, as the place looks clean, bright, well-organized and people know what they are doing - the large numbers of BMWs parked in their garage and on the street also provide additional reassurance. Try EMW for yourself and learn the reason why they have so many repeat & happy customers. read more

I've been bringing my BMW to John for about 3 years now. I decided to go to him after hearing all the rave reviews that he was getting from the BMW forum sites. I was looking for a reliable, trustworthy mechanic instead of going to the BMW dealership, who loves to charge an arm and a leg. John is very thorough in his work and his prices are fair and reasonable. He likes to take his time when servicing your car, which I admire because I know that he wants to do a good job on the service and it gives me the feeling that my car is in good hands. He is really honest when telling you what needs to be done to keep your car in tip-top shape. Because of his excellent work, I don't bother looking for another mechanic. I'll know that him and his staff will always do a good job on my car. read more

After reading several reviews on here and other sites about EMW, I decided to give this shop a try. Great service, very friendly people and very good rates. I was very please with the work done on my BMW. The shop is a little bit outside of LA, but the quality of the service makes it worth the trip. Thumbs up for EMW. read more

If you own a BMW and you want a good, honest mechanic (which is very hard to come by) I suggest you go to EMW. John and his crew are very friendly (except for some guy who answers the phone...he seems to get mad if you call to check up on your car...i didn't catch his name though) and knowledgeable. I walked in with a 318i that, according to another mechanic, was not worth the time and money to fix. A few days later, with a reasonable quote from John, I was peeling off on my way home! This guy is a surgeon when it comes to BMWs! Great Customer Service, Very Knowledgeable Staff, VERY CLEAN shop, Reasonable Prices! VERY Satisfied Customer. 5 Stars! I highly recommend them! Thanks John! read more

Follow up to the AC issue. I brought the car in as mentioned. John took a quick look and saw that the AC belt broke off. Gave me a fair quote, and I followed up on another previous recommendation of replacing my tranmission fluid. Another fair quote, and off he went to make the repairs. One thing that bugged me is that, I told his staff that I'll be back when closing at 2pm as I'll be running some errands. The car was fixed, and received a call by one of employees saying to come pick up your car. As mentioned previously, I'll be back at 2pm. When I called back when I got the message, the same guy answered the phone and was snippy with me saying "we've been trying to call you to come get your car" in a rude tone. I didn't appreciate that. - 1 star. However, John and is mechanical wisdom = 5 Stars! Other than the issue I experienced, I'll stil keep my business there. I'm not going to let one issue ruin a good mechanic. Its already hard to find. Hopefully, that guy was straighten out by now. read more

John and his team really know what they're doing with when it comes to your BMW. I had some issues with starting my car and was recommended to see EMW. As some of the past yelpers have pointed out, he is one of the very few mechanics I'll trust with my ride. It took them two visits to figure out what was wrong with my car (I had one of the weirdest starter issues that involved a weird nut in the engine bay) but he fixed it the second time around without question I'm almost geeked out everytime I visit the shop from seeing all the different types of BMWs he services. You can tell he is well respected in the BMW community. 2011 Updated Review I've been taking my e46 to EMW for the past two years now. Peter who works in the front always takes care of me. Him and John both know every customer's names, cars and services that they have performed without looking at records. Amazing. It really shows how much they care about everyone's car and the attention to detail they take into consideration. I highly recommend this place if you own a BMW. read more