For a first time waxer, this was the perfect place to go. Receptionists and waxer are so kind and helpful! The woman who did my wax (I think her name was Kiara but started with a K for sure) was supportive and helpful. She was very careful and mindful the entire time, and gave me very good tips for after care and some peace of mind during the wax lol. Entire salon is very clean and pretty. Would definitely recommend coming here! Also they have great waxing packages so that's cool. read more

Been coming here for a while now, probably a few years and haven't had any problem with any staff until this time this last service really disappointed me and made me feel very uncomfortable. The girl who was supposed to do my waxing was already in a rush, rushing me when I got in there and was presenting with attitude. She had a bracelet on that kept rubbing my eyelid when she was working on my eyebrows, and I had verbalized to her in a nice manner originally, but she was having attitude already at me and basically being pretty rough when it comes to removing the wax. And then she missed a few spot and when I pointed out that she missed a spot, she was giving me attitude while telling me to lie down and then when I got back up after she was done and told me that she was done, she looked at me and was like what are you doing? I still need to put cream on you. And suddenly I feel gaslit because she was the one who told me to get up and then she followed that by asking if we have any problems because I am making her feel very uncomfortable here while giving me attitude. When really I haven't really verbalized anything and I have barely verbalized my concern about the eyelid and that's basically because her bracelet keeps touching my eyelid because it dingles down. The front desk lady have said that she tends to have attitude for whoever is last on her list and I find a very unfair that they book her as my cosmetologist if they know that that's the issue. If they're going to hire employees are representing their company I sure hope that they evaluate their personality and their customer service aspect because that is the most important when it comes to these kind of role and if they're not happy and don't wanna work here, they really shouldn't take additional clients or they shouldn't have the job here. As someone who works in a place of customer service, I always make sure that I don't bring my personal opinions or emotions in. This whole experience made me feel kind of uncomfortable and also feeling like I don't really want to come back and make an appointment with that person ever again. By the end of the session after she gave me the mirror I told her she had missed a few spot. I mean, there were clearly hair in those area, and she clearly was very upset by me pointing at things that I'm just merely pointing out at as anyone would and she is just showing her bad mood and the environment that didn't need that. And after this time, she was done, she not only did not let me check in the mirror. She also told me that I am good to go. I am very uncomfortable I am very disappointed with my experience and I don't wish that on anyone. When I finally got to my car, I noticed not only a few spots but many spot that she missed and I can't really even walk in because I'm kind of scared and worried to really deal with her and I honestly don't want her to ever service me ever again . And I hope that nobody becomes her victim because that is just some rough waxing services watching someone having a resting bitch face and attitude the whole time when really I just want to come here to be vulnerable and did nothing wrong. read more

I didn't have a bad experience, just an okay one. I got a Brazilian wax and it went great, it was my first time. The vibe was a little awkward though, since my servicer didn't really talk to me, but that could also be personal preference. I like when conversation happens because it makes me less nervous and has me feel less awkward. I also didn't like how to only way to really book another session for "cheap" was by buying a package and the packages were pretty pricey. You also had to pay almost in full if not half the package price when checking out if you opted for it. I also felt a little pressured into buying stuff from their little shop since my waxer was watching me and explaining everything to me and I felt awkward saying no. Again, just a personal thing, I'm a little awkward when it comes to that lol. I'm not going back, but just because I found a different place that had cheaper prices and a different vibe that fit what I was looking for. read more

I went to this location to get my eyebrows and upper lip waxed about a week ago. When I was finished with my wax and further inspected my eyebrows and upper lip in natural lighting, I noticed an alarming about of hairs that were missed. Not only that, but my eyebrows were uneven. I called that same day and asked if I could speak to a manager. The receptionist told me it would be about 2-3 days before I would hear back and I haven't heard a thing. I would not recommend this place for eyebrow waxing because now I have to wait for my eyebrows to grow before I clean them up to normal again. read more

Efficient, clean and kind! Will continue to buy packages and be seen at this particular location. Love Lisa!

Came back again and my specialist Alexis did the job! If you can say someone has hands that were meant especially to treat her customers right, this is your girl. Every time I've been back to see her I am treated with top service. Gentle touch and suck kindness. She really knows how to take her time with her customers and get the job done right. I drove a good distance to get to her and let me tell you it's worth it!! Our lady parts are tender areas and I've been to other salons pre her and they were anything but gentle. I can't say I would fall asleep during the process, but I can say I am all things relaxed. Amazing work, Alexis! My boyfriend thanks you every time he feels my non prickly legs. (The rest I'll keep hush hush lol) read more

European Wax Center - SLOW body lotion, smelled great! - Waxing Near Me - Pasadena, California

The young woman at the front desk was extremely rude over the phone and in person. She caught an attitude when I asked if the payment went through. She is also extremely unwelcoming. I'm not going back to this location ever again. Kiki was very fast with the service and also very professional. This location has changed since back in the day. Be nicer ladies! read more

I came here to have a brazillian waxing, they always do excellent job, friendly, accomodating people, both my technician (Kiki & Brittney), are good, they spread positive vibe. read more

European Wax Center - Front Desk - Waxing Near Me - Pasadena, California

I've been to this location several times and I always check Yelp to read reviews before I select a technician and Kiki definitely lived up to her reviews! She was very friendly, made me feel super comfortable, and she was personable! read more

I was really looking forward to getting my legs waxed. I contacted the business to enquirer about handicap parking and accessibility when I made my appointment . When I arrived I parked in the back as previously directed and tried to access the back door. It was locked and a sign stated to walk to front door. So I had to walk around the entire building. As I entered the hostess explained that that access was only to be used for emergency exits. I am certain all business need to be ADA as compliant or risk many lawsuits . I will not be back and I will be contacting corporate offices. read more

Havent been here in a while, I was seen by a new technician "Britney" an afircan american girl. Very sweet very professional and nice. Unfortunately days after my service with her I found my entire pubic area with BOILS that I never had before. I do not know if it was a sanitization problem from her previous client on the table or what ever but I ended up with boils where she preformed the service. VERY HORRIBLE... read more

European Wax Center - Waxing Near Me - Pasadena, California

i highly recommend the professionalism and expertise that Jillian displayed I was about to depart with a negative experience but the young lady at the front and Jillian changed my experience around. I will be back for Jillian's services. Shes a gem . read more

I've seen many waxers over time and no one compares to Tetiana. I've seen her for legs, eyebrows, underarms and Brazilian. She has never let me down. Every single time I come in she friendly, happy and professional. I've never left the appointment with wax left over or hair still there. She is exactly what you'd want from a wax professional. read more

Like all other European Wax Centers, the service is always superb. It was my first time coming to this location and I wish I got my esthetician's name because she was super detailed to ensure I had no stray hair left. You'll definitely want to keep coming back here. read more

I just left an appointment with Kiki and ran to Yelp to write this review. She is exceptional at waxing -- so quick and honestly painless (I'm super sensitive and she was so great with breath techniques). She also is just the loveliest company!!! Laughing the whole time and have having amazing conversation. I can't wait to come back. Also generally love this location! The front desk is always sweet and helpful. read more

Had an amazing service with Bri! She was fast and made the process of ripping hair out of my head (eyebrow wax) as painless as possible. Will definitely be coming back here for my regular service. The front desk staff was also really friendly and helped me sign up for the wax pass to save money since I'll be coming back regularly. Honestly, I've tried other waxing spots and this has to be the best bang for your buck. read more

Update, European wax center supervisor returned my call & informed me that I could come back in to get a re-wax. Thank you to the staff that listened to my concerns. read more

I will not come back to this location. I have had services in Irvine and Tustin. Both were amazing. First parking is annoying at Pasadena, second the specialists are not professional. I have tried two waxing specialists at this location. Both seem to be new? Or the waxing beads at this location is of bad quality. Both times my hair was not removed properly. First time, the girl has to use tweezer multiple times. The second girl just keep waxing on me until wax got hot and my skin turned pink. And hair is still there. I can tell the wax is not of the right consistency. I don't feel I get the quality service as of other locations. Both times at Lake ave feel unprofessional. Update: I went home and felt a sting. Then I found out my skin was ripped during the extensive waxing. Totally not okay. Doesn't matter how friendly the specialists are. They don't know what they are doing. read more

My waxing lady retired after 25yrs here in Pasadena. I was heart broken .. it's been 5 long years to find someone that can do a Brazilian without hesitation get you in and out. I've been waxing since the 80s, working as a swimsuit model. It ain't that difficult y'all, just rip and go lol. A few friends have recommended EWC but I just went yeah yeah!! Pop up wax places. I like that individual relationship attention with my wax person. Well, I took a chance called last night booking an appointment within an hour. Since I was a 1st time customer, it was half off for my Brazilian, upper lip and underarms were free.. that was an unexpected surprise. Amoni was my wax technician, she was friendly funny thorough and wasted no time cleaning me up. I was in and out 30mins later.. Loved it!! Clean, very hygienic facility. I've already booked my next appointment with Amoni.. Highly recommend them. read more

I am sorry to say that I will never be back because Jackie and Monica are just the sweetest and best wax specialist, but I CANNOT stand the treatment of the front of office staff. They are so unbelievably pushy. Time after time, they push their packages and I am not interested. I understand it's more cost effective, but the reason I am more hesitant is because there was a wax specialist that left me with a painful experience and put me off from waxing for almost 6 months. That's the reason why I say no: because I never know if I'm going to come back. Why I have to give a reason is beyond me, but in this case my no is not a "not now," it's a never. It's not just that it's pushy; it's condescending. I work in sales and provide a "we're here if you change your mind" approach. Please don't tell me how many times I've been there to not have taken advantage of their "promotion." It's not a promotion, it's a discount package that you can get year round. European Wax Center management - hire people who do not get offended if the product they're pushing isn't selling. It's taking away from the truly kind, sweet people who are doing the hard work. read more

Person who did my underarms made me bleed and gave me burns when the hair wouldn't come off. It seemed like she's never waxed underarms in her life. I insisted on the waxer telling me what the ingredients were before the treatment since I have sensitivities and she refused and said it was "secret"?? After several attempts and causing bleeding and burning I went to the front desk and told them what happened, to which they didn't seem to care at all and weren't shocked or displayed any concern. The only thing that came out of it was it was since it was my first time going there the underarm service was "complimentary". More like complimentary wounds and awful customer service lol read more

Popped in last minute. Staff was informative and welcoming. The technician, Desiray, was superb! Highly recommend!

I will never come back to this wax salon ever again. The front desk receptionist had a bad attitude, and acting as if its her salon. At 8 in the morning, your first client doesnt want to walk in and hear that youre mad I didnt answer your 7am phone call just to confirm the appointment. You guys couldnt call the night before?? Or afternoon before?? Moving onto the waxer. Im so incredibly shocked that this person is even allowed to wax people. Her name is Bre/Bri. Again, it was 8am, so i was the first client. She calls me in with the most cold, stand off tone. I get on the table basically naked because im getting a Brazilian and my armpits. She starts with my armpits and the wax is BOILING HOT. I tell her that its too hot and she then proceeds to wait like 10 seconds before putting on the wax. Even with that, it was still SUPER HOT. The entire experience was so uncomfortable, and its a vulnerable experience, i really wish i would have just gotten up and left. During the entire wax, this girl didnt say a word, not one friendly smile, or any sounds coming from her. Imagine just getting waxed in silence. I literally got BURNS on my underarm and on my vaginal area thanks to this careless woman and this horrible practice. I know it was only me, because as i stood in line to pay, Bre calls the next client with so much enthusiasm, and is so happy to see her and asks her how her morning is. Please just stay away from this place at all costs. read more

There is more than one Brittany at the Pasadena location on Lake Ave. There is Brittany S. and Brittney H. I accidentally scheduled my appointment with the wrong Brittnay, and scheduled my appointment with Brittnay S. Her waxing method was not effective in pulling out hair based on the way it grows, and instead went over and over the same areas. Brittnay S. also told me "no" when I requested to be notified when she was going to pull on the wax( I.e. count to 3). Additionally, she would try to pull the wax too prematurely when it wasn't hard enough yet to pull. My waxing experience was unnecessarily uncomfortable. I hope additional training can be provided to staff so that everyone who visits this location can have a better experience, staff included. The front desk staff was also not very pleasant. I have, however, had a good waxing experience before with Brittney H. Overall, I am considering going to another location even though this is the closest one to my home. read more

This place is very professional, clean, and the best place I've gone to for waxing. I would highly recommend this place to anyone. Monica is absolutely amazing. read more

Felicia is the best! Super sweet and gentle and talks to you during your treatment to ensure you don't think too much of the pain lol. Also very good and elaborating the benefits of waxing and takes her time with me to ensure all my questions are answered :) read more

Horrible customer service. I received a call @ 1:55pm confirming my appointment along with selected services, all confirmed. My appointment was scheduled for 5:15pm then received a call at 4:34 pm advising they would not be able to accommodate both services (previously confirmed) I was already 10 mins away. I drove 30 mins to this appointment only to be called right before to cancel. I have been a customer for years, never have I experienced such disappointing customer service. Very unprofessional. read more

I've been getting my Brazilian waxes with Jo for the past two years and was so sad to hear she's no longer with the company because waxes with her were quick, practically painless and filled with banter. After reading through reviews, I decided to take a leap of faith with Alexis. I'm so glad I did!! Thank you for the service and I'll definitely be back. read more

Coming from a first timer this is by far the best customer service I ever received! Keri was so sweet and informative! She answered all my questions and made me feel so comfortable. Jordan is the best ! She was so patient with me and has such a light hand from a scale of 1-10 the pain level was a 5 considering I have a low pain tolerance. I will definitely be coming back in 3 months ! read more

European Wax Center - Waxing Near Me - Pasadena, California

I really like this place, but I unfortunately had a bad experience with Brittany today. It was my first time with her and she barely spoke to me, and made the experience painful and uncomfortable. The bikini wax strip placements she used covered much larger areas than any other technician I've seen (about 6 different waxers with EWC) making it significantly more painful, and did not wait enough time for them to cool before ripping them, leaving wax and hair behind in multiple areas. Additionally she gave no warning or indication she was pulling them. She seemed like she was just trying to get me in and out, and told me I was done in less five minutes when it usually takes 10. Overall I'm really not pleased with the rushed service and lack of communication/attention to detail. She might've been having an off day, but for how expensive it is to come in I would recommend going with another waxer. I've never had as disappointing of an experience here and will be avoiding her in the future. Edit: It's nice of the owner to respond, but I'm still covered in painful ingrown hairs from this experience. Seriously do not see this waxer!! read more

Really bad customer service. Stay away from this location Been a loyal customer from 2014. Finally came back yesterday for a walk in to get both of my services done. The receptionist said I could only do one of my services so I decided to book an appointment the next day for two services. This part is important I came back the next day 10 minutes early and the receptionist told me I can only do one service again. It's either I wait for another hour or come back again tomorrow. When she told me this I was frustrated because I booked my appointment yesterday in person and should honor my appointment. I am a busy professional, and cannot wait around on their schedule. They ask me if I want to book tomorrow for an appointment and I didn't want to because it's already taken 2 days for me to come in and I didn't get anything done. 15 minutes later I got a no caller ID coming in. Since I was driving I couldn't answer because I was already frustrated and it happened to be European wax. I've been trying to call them 6 times and they didn't answer my phone call. Also before I left, I asked for the manager's number to make a complaint. They said they will email me a form. I still haven't received it. Now I'm thinking that I want my money back and go somewhere else. The "form" is a terrible way to get things resolved. Make it right, credit me a few waxes and I might consider remaining a customer. read more

5 stars goes to Jo! She's the best! I've always requesting all treatments with her. She's professional, friendly and knowledgeable. Every product she suggests have worked so well and she pushy. read more

I hate leaving negative reviews, but I've been here a few times, usually when I need an appointment asap because they can always get me in same day. However, I won't be coming back. I don't know if it's their method or type of waxing, or if their waxers are made to get clients in and out as fast as possible, but each time I've come my waxes are just so sub par. Most of the hair is broken off at the surface and I'm left with a partial wax and prickly legs. I've been waxing my legs for well over a decade, and I just know they aren't thorough. I shouldn't have to shave within a few days of waxing, and this only happens when I come here.... Honestly, your better off going to an individual waxer (or a sugar wax) that can take their time rather than a chain who's business model is to get people in and out as quickly as possible. I'm leaving two stars because the staff is nice and my criticism isn't of the waxers themselves. read more

Maritza is FABULOUS! I used to go to the European Wax Center in Burbank, but my waxer didn't return when the pandemic hit. So sad! So, I was on the hunt for a new waxer! I tried out some other European Wax Centers but wasn't happy with the waxers/waxing experiences. And then I met Maritza in Pasadena....GAME CHANGER! Maritza is great! She's so warm and welcoming. She was efficient and got every hair out! The whole experience was smooth. I've been going back to her now and I always leave satisfied. Thank you, Maritza! read more

I had my first every Brazilian at this location. I was nervous coming in and the specialist (Melissa) made me feel very comfortable. She was walking me through the process the whole time, making me less anxious. Overall great experience as a first timer. This location is definitely my go to from now on. read more

Was looking to get a full bikini wax and booked an appt with Jo after hearing great things about her on yelp. It was my first time ever and she patiently walked me through the whole thing. I'm not too talkative but Jo and I made good conversation, effectively distracting me from the whole ordeal. It definitely wasn't pain free and I literally asked her if I could look down at one point because it felt like all my skin was being ripped off. She worked fast and was super knowledgeable, explaining the different phases of hair growth, providing great advice for aftercare and when to book subsequent visits. It was no walk in the park but I wouldn't mind coming back so I'd say it was a pretty decent experience. She had the receptionist give me a few samples and I also got 50% off for my first time. Super glad I booked with Jo and would highly recommend her to others! read more

All the wax specialists have been beyond amazing and always make me feel comfortable. However unfortunately the front desk girls are what always make my experience horrible. THEY ARE SO PUSHY WITH THE PACKAGES, I have told them over and over no but they insist insist and insist. They lie and say this is the only time you can get the package yet still always offer it to me. Overall it's just so frustrating and weird, I understand working on commission but I think there should be a boundary otherwise people won't want to come back. I know I will never, fed up with getting harassed no thank you. read more

I had my first Brazilian waxing ever with Lisa, she was super kind and informative. Lisa made me feel comfortable especially since I've never done this before and I'm in a very vulnerable position. Super quick and painless, i was out of there in less than 20 minutes. The first strip caught me off guard but after that it was easy and I barely felt a thing. It's 50% off your first visit and they have different packages that make it cheaper. Student deals as well!! The front desk were super helpful as well and it's easy to book an appointment online or over the phone. I highly recommend Lisa :) read more

Worst experience ever. I had an appointment with Felicia and they had to change to another waxer cause she was out. The person they gave me was ok. But she missed spots. She left hair on my underarms and even in my private area that I was getting waxed. Honestly I am so upset because I paid so much to look good for my vacation and now I still have to shave my underarms and my private area. It's really upsetting cause I have been a loyal customer and now I am going to have to look elsewhere. So disappointed. read more

First off, I want to say I didn't even go into their facility. That being said, I was scheduling an appointment for helping out Arcie to get back to her waxing job. The receptionist on the phone was SO nice about finding me an appointment. Now, today having to cancel that appointment, another receptionist helping me with that, again SO nice and personable about that. I can't say enough about this business being so warm and friendly and I didn't even get the chance to step inside. I certainly want to go and find out how friendly everyone is as some point! read more