I came in to Alec's today looking for a new pair of brooks. When I walked in, I was greeted by…read moreseveral staff who seemed to love their jobs. When I was ready to start trying on shoes, I was assisted by Kaitlyn. (sorry if I'm spelling your name wrong!) Kaitlyn was extremely knowledgeable about every shoe on the market. She was able to go into detail when answering all of my questions. She was also extremely patient and kind. I knew what I was looking for and ended up going back over to the clearance section because the shoe I wanted had sold out and I did not want to order anything. I ended up walking back over to Kaitlyn because she knew what I was looking for. Kaitlyn was so incredibly kind and patient that I did not feel rushed or pressured. She had the best attitude and the best costumer service I've ever seen. I would rather spend more money and shop at this store, than order anything online or go to any other store because the customer service is phenomenal. Thank you so much for your help today!

As a longtime customer of Alec's Shoes in Nashua, the experience I had today was incredibly…read moredisappointing. Over the years, I've spent thousands of dollars there and referred numerous family members and friends because I believed they stood behind the products they sold. Unfortunately, that trust is gone. I purchased a pair of Clarks on May 9th specifically for an upcoming vacation. After wearing them ONCE to dinner, I realized they were too snug and needed a wider size. I returned to the store June 9th with the original box and receipt, fully intending to exchange them for the exact same shoe in a wider width. The only issue? The soles showed the slightest amount of wear from being worn once. Despite the fact that I was requesting an exchange--not a refund--and despite what I believed was compliance with their stated return policy, I was told the shoes were no longer in "new condition" and could not be exchanged. How exactly are customers supposed to determine whether a shoe is truly comfortable and fits properly without wearing it beyond a few steps in a store? Shoes often feel different after an actual outing. Refusing to exchange a pair that was worn once for a few hours is an unreasonable policy, especially for a retailer that charges premium prices. I have never minded paying more for quality footwear and good customer service, but this experience demonstrated a complete lack of flexibility and customer appreciation. They clearly don't value their customers and don't care about anything other than making that initial sale. There are plenty of other shoe retailers offering the same quality products with much more customer-friendly return and exchange policies. After years of loyalty and thousands of dollars spent, I can no longer recommend Alec's Shoes and would caution others to carefully consider their return policy before making a purchase. If you wear the shoes even once to determine whether they actually fit comfortably, don't expect any accommodation if they don't work out. **I was so surprised by the way they handled the situation that I took photos of the exchange to share with this review**

You get old fashioned service here that I thought was a thing of the past 5stars! Good selection…read moreand value

I have always gotten good service and advice on shoes going to Dow's. They have a good selection…read moreand will do special orders from vendors they carry. I have found their information on sizing and product selection very helpful

I always appreciate the great selection they have and I purchased walking shoes and a travel bag…read morefor a trip. I loved both the shoes and the bag, but the leather on the sneakers began shredding in a number of places and the locking mechanism on the travel bag fell off and disappeared. I went in just to let them know about the issues, hoping I might be able to get a new locking mechanism and suggestions of how to care for the shoes. They replaced both without being asked. A great store that stands by their products. It pays to shop local.

Lauren was amazing finding many boots that fit my style so much so that when I couldn't decide I…read moreended up with multiple pairs. What a high quality family owned personal shoe store and I'm fortunate to have them so close. I will definitely return very soon. Thank you

This store located in the Brattleboro Outlet Center sells a ton of different shoes for men and…read morewomen. They have a phenomenal selection of boots as well as seasonal footwear. The last time that I came into this store I bought a pair of work boots and I have to say that I wasn't disappointed. The money that I spent on them was well worth the quality I got. This store often has the best selection of footwear in the area, and their clearance shelves are always packed with items. The other great thing about this store is the fact that they have a ton of larger sizes. I have to shop for a size 14/15 shoe, and I have never had any issue finding something here. The only downside to this store is the fact that some of their boots are a bit overpriced, but if you keep an eye on their sales as well as their clearance section, you will not be disappointed by the product you get.

Jeremy and crew are the best! I always buy my sneakers here and yesterday I bought work boots…read more Jeremy knowledge is uncanny and he took the time to show me many different brands and price ranges. Socks are great too!

Tried to return defective shoes, and the partial owner gave me a huge hassle and turned it into a…read morenightmare. He sounded very unprofessional and incompetent for a partial owner so it looks like they lost 2 customers, and proud to leave.

I just came on to say how terrific the customer service is at Hyman's Pennyworth's. They took…read moretheir time and patience to fit my difficult daughter's foot with Hoka Sneakers. They literally brought out 8 different pairs for her to compare and contrast and nothing was a problem. While we were there for 40 minutes or so, I witnessed 2 other women getting fitted with equally experienced and excellent salespeople. We all checked out at the same time and were all raving about our experiences. While many people find it easy to post a negative review, I wanted to share something that makes me want to go back and shop in the store.

Very personable. Everyone who works here knows their stuff! Great place to buy shoes that will give…read moreyou comfort and support.

Home of the perfect fit!…read more Purchased shoes for my child at Ted's Shoe and Sport, and it was such a great experience! The staff was super attentive, carefully measuring my child's feet and ensuring the fit was perfect--with just enough room to grow but not too much. The prices are reasonable, and the store also offers a wide variety for adults, along with apparel, sunglasses, running safety gear, and more. Definitely worth a visit!

Michelsons Shoes has a wonderful selection at competitive prices, and an extraordinarily…read moreknowledgeable staff.

The older guy was unpleasant and rude. No need to treat customers like dogs. Salespeople matter.read more

Beautiful selection of quality products, and the owner obviously has a passion for the business…read more We bought 3 beautiful wool blankets by Pendleton here and they were a great price.

Service, selections, value all 5 stars. A great browsing place leather goods especially. Had the…read moresame owner for over 60 years.

The local shoe store where if they don't have it, they can find it! I've replaced sandals a decade…read moreapart in the exact same model here. You can't beat that if you are stuck on old favorites!

Unless you're looking for something like Jimmy Choo platform stilettos, this shop, located off Rte…read more 101A in a converted bank building, is a great little place to find some great shoes for men, women and kids. They carry a decent selection of the good-quality brands most everyone up here wears, like Dansko, Born, Keen, Clarks, Ugg, Converse, Merrell and Teva, and while you can sometimes get a better price online, it's lovely (and worth it) to be able to try things on. The staff is available, but doesn't hover, just like I like them, and they always greet me as soon as I come in the door. Catch them on one of their frequent sales for the best deals, or check out their clearance rooms for up to half off. I was just there today picking up a pair for winter during their anniversary sale.