Was prompt, very courteous, and patient I say this after speaking with him about my situation with…read morethe other tow truck driver who was in my driveway today. He was very rude to me when I told him I had already told another company to come and pick up my car. The DK driver listened and smiled.

Worked well with me and was very patient. Explained in detail multiple options and the…read morepossibilities of what I vould d'o if I wanted my car to function again. I appreciate the services that were completed

Just got an oil change. Friendly, competent, fast. No more to say - just filling out the required…read more85 character.

Rally crappy customer service. They never said hello to me. Just said "open your door, pop your…read morehood, turn your car off. Maxlife?" "Oils going in. That will be 97.04" Thanks Johnathan. Hope the person you were texting was important enough to ignore me the entire time you were supposed to be walking me through my maintenance requirements Also, never checked my tires, or walked me through resetting my oil light

Came to pick up a new truck today. Paperwork was signed when I showed up. They couldn't find the…read morekeys for over half an hour. And none of the keys were together. THEN, the truck had no gas. So they put enough in there for me to get to a gas station to fill it up myself. Very displeased with the service. The guy I spoke to said he's not usually in charge of doing this. No accountability.

I recently received a call from my banker claiming Ryan at Symdon had my wallet which contained…read morepersonal information including passport, credit cards, etc. I was skeptical since I had not been in Wisconsin and had no idea what the banker was talking about. All my current cards, drivers license, etc. were in my possession. She put me in contact with Ryan and it all became clear. I had traded a truck in for a new one in Illinois. My old truck was now at Symdon's and Ryan had found my old wallet that I had overlooked when cleaning my truck out. He went above and beyond to locate and notify me. I just want to say THANK YOU RYAN. It clearly demonstrates your integrity and the type of person you are. Honesty and "doing the right thing" is somewhat rare now a days but you showed the character that makes a difference. I probably will never do business at Symdon but I can say without hesitation, Ryan is a good man. If you value honesty and integrity; he is a person you can trust. Garth

Awesome! For Father's Day our children cleaned up their dad's motorcycle. The motorcycle leaked…read moreoil and we had a significant amount to dispose of. I brought the excess oil to Jiffy Lube and asked how I should dispose of it. To my surprise the employees said they'd gladly take it and properly dispose of it - all for free! Now that is customer service! Thank you, Sun Prairie Jiffy Lube!

Extremely slow helped everyone else first even people that got here after me. Nobody communicated…read morethat I would be here for hours. They promised it would be 20 to 30 minutes earlier. Lobby is freezing cold. Bathroom is nasty needs to be cleaned. Would not come back

I had a great experience getting my car serviced yesterday at the University location in Madison. I…read moregot my oil changed and power steering fluid changed out and had no issues. Thank you Jeremy, Lashawn and Tommy. You guys are awesome and professional.

DO NOT GET AN OIL CHANGE HERE!…read more Their technicians are either untrained or lazy. Their negligent behavior directly caused my skid plate to drag on the ground while driving 70 mph on the interstate. While they so graciously refunded the cost of the oil change, which essentially admitted guilt, they refused to reimburse the cost of the tow, repairs, hotel & Lyft. After calling Valvoline to make a claim, they said I would get a call back. Instead I had to call again after 4 days without hearing back from them. Ralph, the area manager, was absolutely rude and unapologetic. He is not a good representative of this company.

Great staff and great prices can't beet the free inspections!! Staff was welcoming and polite, and…read morethey didn't try to sell me everything under the hood..

These guys are amazing! They were very patient when dealing with my limited knowledge of my T1N…read moreSprinter. I know I will learn a lot from them. There is nothing more important when it comes to one's mechanics than being able to trust their advice. They have won my trust implicitly!

All I can say is WOW! Jen just went above and beyond. I have an extended warranty with the…read moremanufacturer of vehicle. She took the time to call, make a claim, and execute the repair costing me ONLY the deductible. And, she added the warranty details in my profile for future use. Aside from Jen's upbeat demeanor, the repairs are always finished in a timely manner. Way to go VVR!