I've seen some really nasty reviews for this place here. AI suggested I see Google reviews…read moreinstead, where this place looked good. I had to reschedule two times. My bad. I was connected to a human w/in 30 seconds each time w/o navigating a five minute phone tree. The call took a little longer than I felt was necessary, but the women on the line were professional, thorough and competent. Front desk staff was not only professional and competent, they were smiles all around. How nice was that? The Xray tech managing my imaging was professional, competent, and an absolutely delightful young woman.

Banner imaging at Baywood...scheduling and staff are great, kind, professional, skilled but the…read moreradiologists take excessive time to read scans (still waiting 8 days for a basic ct scan)...per office staff, scan still not reviewed. If you do not have a real issue...use this service If you have a potential life-altering issue...go elsewhere (just not simon-med either)

It was clean and they were quick in attending me promptly. It was a bit further but they had an…read moreopen MRI machine which was for me, a lifesaver.

Queen Creek location is always great! The people make it special. Always kind and friendlyread more

My husband was scheduled for an MRI test. At first, it wasn't apparent that there is an iPad for…read moreself-check in, so a few of us were waiting and the gentleman who worked there was rather abrupt in his instructions. But once my husband was called up for further check in, he was very helpful and even personally escorted us to the Imaging area. The check in there was pretty straightforward and we worked through some complications due to his implant. Overall, everything went well.

You employ perverts! I was there Tuesday. You people are sick and demented! The things you're…read moreletting your CNA get away on female patients is a crime! I went there to receive help with my acute stomach issue. I was completely ambulatory (I could walk). I didn't need assistance. Your male CNA, kept insisting he help me undress and get into my gown. I told him I'm a grown woman I don't need help and he refused to put the gown down and leave. He insisted again that I get the gown on and continued to hold it up. I am a child rape and sexual abuse victim FFS! This is how you let males treat females?! You people are vile perverts. I won't ever come back here again. I am beyond traumatized. Women, trans, gay, or cis. DO NOT COME HERE!! YOU ARE NOT SAFE!!!

Firstly, the office staff used to be very nice. I have extreme claustrophobia and this woman, I…read morebelieve her name is Susanne, usually sits with me in the room during the 75 second procedure. I had a ct scan on 10/15. WS told very sternly by the new office manager that from now on, I have to bring someone with me; that they are short staffed and will not spend the 75 seconds required for the ct scan to sit with me! The office mgr at this location has a lot to learn about customer/patient care. If this were my clinic, she'd be gone. The other issue is that I asked them to print out the films on a cd and mail it to my neurosurgeons office in Phoenix! Not only did the surgeon never receive it, but when I called advanced to see if they sent it out, they said there was no date indicating when it was sent, just says "mailed." Now I know usps has been slow, but it doesn't take 15 days to mail a cd from Mesa to Phoenix! THIS OFFICE IS COMPLETELY INEPT AT ANYTHING. There are plenty other radiographic places to go; why settle for an office that just doesn't care. Definitely will never be going back there.

Caution: If you use this facility, you will be billed. Keep a record of your payment in case they…read moredouble bill you. I used their service in February, was billed in March and immediately wrote a check, which cleared my bank on March 30. By SECOND invoice, dated April 29, I was billed for the same services. No one answers (or returns calls) at the number listed on the invoice. I have called them three times. I also called the vendor who wanted me to send e-mail proof that I had paid. I am unable to do that so she said she would contact their billing office.

Can you imagine being made to wait over an hour only to be told you owe $45 for an x ray, when my…read moreinsurance company told me I had met all my deductibles so I have no more out of pocket expenses until the first of the year. When I notified Elizabeth at the desk, who initially told me it would be a 10 to 15 minute wait, she then told me it would be an additional 45 minutes until they can rerun my insurance. Frustrated, I just paid the $45. Low and behold, 5 minutes later I was getting my X-rays which took a total of 5 minutes. *I personally would not recommend using this company. ** Now I have to wait 10 days before the services are posted in the system and I can request a refund. *** I do have make known that the radiologist that helped me was amazing and friendly. Maybe the front office staff needs to be replaced as a start.

If you need an x-ray, please do yourself a solid and BOOK an APPOINTMENT at a REAL medical…read morefacility. SimonMed does not make appointments for X-rays. You must walk in and wait. I checked in and was informed that it was an hour wait. As you need to get it done, I took a seat. I paid the requested amount upfront. An hour and a half later, I checked at the desk to make certain I had not fallen through the cracks and was told that the tech was going to be doing 2 DEXA scans first, as they were scheduled appointments and X-rays are just walk in. Another hour wait. If you aren't going to schedule me for an Xray, STOP robo calling me asking me to schedule an appointment. Never again. Never.

My issue is with the BILLING department not the services provided as I am happy with my Dr…read more I paid for services on 8/8. They held onto my refund until I called and requested it be refunded on 9/23. On 10/3 I still do t have it back. They only process refunds weekly??? But it has been more than a week. Payment for services is expected ASAP by the provider however trying to get a refund timely is like pulling teeth.

Don't get me wrong, love my doctor. I've been trying to get…read morea prescription filled now for 8 weeks. The insurance says they're waiting for pre auth and medical records. This isn't the first medication I've had issues with. People don't care, no one follows through, I even asked to speak with the office manager, no call or response.

4/28/25 Today my review is a quick update to give a five…read morestar rating. Evernorth's transition is largely completed and aside from using third party companies for labs and diagnostic testing in-house they are delivering great Health care! The front desk, Pharmacy technicians and Pharmacists, Anti-Coagulation Pharmacists, nurse's and doctors are great! A special thanks to Pharmacy technician Tabitha for your extra effort today! Your customer service is what makes Evernorth shine

This place is conveniently located, small enough to navigate easily without feeling intimidated but…read morebig enough to receive multiple services in one building. I love the convenience of having one location for various types of appointments. Their online system is easy to use; I can contact my provider and schedule appointments with ease, at my convenience. But above all I cannot say enough wonderful things about the care. I am seeing a FNP as my primary and she provides me with the most comprehensive, compassionate care I've ever received. I've also worked with the AZ Radiology folks and they are exactly the same: everyone takes the time to explain things other doctors often forget to mention (things that make tests and appts far less scary). I have recommended this place to others and they have all agreed Evernorth is above and beyond the rest.

First time using this facility and I will put it on my list to use again if scans are needed,…read moreextremely high marks for this facility, people are friendly, place is clean and not that "medical" smell. Big 5 star rating for Khadijah C who takes care of the front desk and has the most caring attitude and Chester who handles the MRI machine & does his job with personality and communication. Such a refreshing visit to find these people with wonderful attitudes and a spirit of helpfulness. Great job Simon-Med-Higley

I don't like leaving negative reviews but SimonMed as a corporation deserves to be rated lower than…read moreone star for their horrific treatment of people. I have a condition that won't allow me to book my MRI online. They make me call in and then connect me to the seventh circle of hell where no one will pick up. I was on hold for three hours in March. I will periodically call back and beg for someone to help me. They take my information and swear they'll have someone call to schedule me - and of course they don't. I drove directly to the location that could service me and they won't book you in person either. And now I'm going through the same thing again because I need a second MRI. It's absolutely barbaric that no one will schedule your MRI when you're in pain and need to get sorted out. SimonMed should be forced into bankruptcy for treating people so heartlessly and with such callous disregard. The only thing I can say for this specific location is that I also needed an xray for my treatment. The main call center messed that up too, causing me a two hour wait that infuriated me. Kadeshia who works here could not have been kinder or more helpful. One bright spot in an otherwise deeply frustrating experience.

I had the BEST MRI experience there this past week. I was able to do an open MRI and let me just…read moresay Amy and Renee were SO amazing at making me feel so comfortable with the procedure always making sure my comfort level was perfect and continuously checking up on me during the procedure. Checking in was quick and simple, the lady was very nice. I will absolutely go here again. Quick, easy, clean, and I felt so safe!

This was always my favorite place to go for imaging. Got here today...January 2026 and is was like…read moreI was back in 2020. They wanted me to mask up. I said I would not and now I am sitting in a closet size room waiting for my mammogram. This is ridiculous! I don't like banner for anything except for this imaging office and now it has joined the banner way. Just a note... I did offer to cancel my appointment, but instead they chose to sit me in this closet

I visited the Sonora Quest lab at 155 E Warner after my doctor recommended tests, a location that,…read moreamusingly, isn't even listed on Yelp. I asked to schedule an appointment, but the two staff behind the counter were absorbed in their phones. One finally tossed me a card with a QR code and said, "Scan this to book." I did, and arrived for my 7:30 slot, signed in at 7:25, only to be ignored until after 8:00. The same woman who gave me the card then called to request my insurance information. I pointed out my appt time, and she said I wasn't on their schedule, and hinted that multiple people were having trouble with the booking system. Frustrating, untrustworthy, unprofessional, and avoidable... bypass this location if you can zero stars!

I was a walk in at 9am. I waited, maybe, 5. inures and was greeted by a delightful blessing named…read moreTye. She was kind and happy, and did a great job finding my vein on the first, painless try. She spoke kindly to me and I actually think we could be good friends if given the chance. Tye is a blessing to Sonora Quest, and to Mesa! Thank you!