I tried Carlson Small Engine because of the lack of negative reviews, he was more convenient than…read moresome places since he's in the middle of Caldwell, and since he was available and answered the phone or called back pretty quickly, and his hourly rate was more reasonable than most these days. And I love that's he a young entrepreneur, and he's doing a practical job to fix things with his hands to help support himself/ his family and help reduce waste in our disposable mindset culture. And when you talk to him, it becomes clear that he has a generally good attitude and is customer-service oriented. I also greatly appreciated that he was patient with the extra time it took me to take the info he gave me and research more, and ask more questions, etc., to make sure I felt comfortable with the work that would be done, and the end price of $120ish was pretty reasonable, in my opinion, to repair a 10-year old Briggs and Stratton mower engine that had started leaking oil profusely when running and hot. I and my children have now used it a few times to mow the yard and it's working great! it seems a little harder for me to pull the starter cord than it did before, but it could just be me, because the children didn't say anything about anything being challenging in any way. They zipped right through mowing like they usually do. He gave me a heads up that he was in the middle of working on a side by side or something when I dropped it off just before July 4, so it took him a few days to give me an initial estimate. Then it took days before I got back to him with the holiday and visiting my mom elsewhere and everything. once I felt comfortable and paid Sam for the invoice, which he sent electronically through email, it was only a few more days before he told me it was done. A few other places I called were booked out at least a couple weeks before I could even drop it off, and it got checked out and repaired while I was elsewhere, so I wasn't home to mow anyway. And other places' hourly shop rates were definitely more! The whole experience was MUCH better than throwing away an inexpensive and repairable mower and then buying a new mower for 3 or 4 times the price of what I paid for repairs or for that mower when it was new, especially when a new main gasket and new spark plug and sharpened blade breathed new life into my current (basic but reliable) Weed Eater brand mower (yes they made a mower back in the day lol!!!). I had just barely changed the air filter so that wasn't needed. Sam answered all my concerns and gave me time to research others' use or not of RTV on the gasket, explained how his invoicing and payment processes worked in advance, etc. and I got it back cleaner than it's looked in years lol. Overall positive experience and I'll definitely take that or another mower to him in the future for repair or maintenance!

I payed them almost 2k. Very hard to get ahold of. I've called every day for the past week. No…read moreresponse!! Text no response, email NO RESPONSE!!! I talked to them in person in cascade that is how I heard of them. Right now NOT HAPPY WITH THERE SERVICE!! they were supposed to do engine work.

If you need it, D&B most likely has it! The staff is always sweet and helpful! They have everything…read morefrom snacks & clothes to ammo. Definitely check it out!

Sometimes the employees are nice but sometimes the cashiers could care less if you buy anything…read morethere. Tried to buy garlic and it was way over priced and the cashier seemed anoyed that I asked her what it cost twice before I would buy it. I asked for garden straw which they sell and she looked at me like I was an idiot for asking for it. Anyway apparently they won't have any until spring. Sure that was made up. I do like the wildology dog food so I will still go there but it won't be enjoyable to go there.

Well run parts and service department. Also dealt with rental department, which was also good. Dave…read morein sales (one of the owners) was great to deal with!

THIS COMPANY ROCKS! Great customer- CARE! I called and left a message to see if they buy…read moreappliances. I got a call from a awesome gentleman, who gave me information on who to call-- as for him not buying used appliances. Additionally, he stayed on the phone and gave recommendations AND how much I should sell for! He was so pleasant and helpful! This type of customer service is RARE! Thank you, Express Appliance Outlet! If I move back to this area, I will buy from this Company!

This place is the best! We needed a new dryer and we needed it right away. After looking online at…read moredifferent places and seeing that many of the models we were considering would not be shipped or available for more than a month - I have four children living at home, no way could we go a month without a dryer! - and were simply out of our price range we headed to Express Appliance. I had given up hopes of getting one of the nicer dryers and began looking at very basic models. However, I was able to get an awesome extra-large capacity (did I mention the 4 kids?!) dryer for several hundred dollars less than anywhere else - bringing the price right into our budget. Yes, there was a dent on the side, but seriously who will ever notice that? And honestly, who goes in your laundry room outside of those who see you first thing in the morning with all your own personal dings and dents! Tim was amazing! There was a black smudge on the front of the (white) dryer and I asked him if he thought I could paint over that (I wasn't too concerned about it, but just in case I wanted to make it look perfect) and he offered to do that for me before we left! He helped my hubby load it into the back of our minivan (4 kids, remember...) and we had it home and running before the next load of laundry was ready to be switched (4 kids, remember... laundry is an everyday event in this house) and I love it. It works perfectly and even if there is a problem I have faith that they will stand by their word to help me get it fixed, but I do not see that happening.

Gary is the best at his craft. There is nothing that he can't fix!!! And he tells you what he's…read moregoing to do and I will always take my machines there.

Awesome quick assessment and repair of all machines it seems! Simple issue but taken care of…read morequickly and for less than others. Thank you Gary!

Went to rent a floor grinder. The website said $173.00per day, but then they said I needed to rent…read morethe boys as well and those were also $173.00. By the way, the grinder is a huge piece of crap. And the price they charge to rent the bits is the same price that you can purchase a brand new set. The prices are ridiculous for the crappy tools that they rent. I'll never rent tools at Tates again. Total rip off.

I rented a concrete saw from Tates Rents in Caldwell. When I got it home I got it running and it…read moredied. I called and Ted came right over and got it running. I think it was operator error. He then offered to wait until I was through and take it back for me. Awesome customer service!

If you're a tool person, then this is a playground of tools for you. I experienced a recent theft…read moreof all my power tools, and Idaho Tool was great in offering me pricing for insurance reasons. I ended up buying everything from them simply due to the service and fair pricing they offered. The inventory is huge, and I'm guessing they have almost anything you'd ever want or need.

I brought in my Ryobi Electric Mower which has been a steaming pile of shxx since its purchase from…read moreHome Depot. Two years in, the mower would shut off-no rhyme or reason. Home Depot was useless but a customer who overheard me made some suggestions: 1) Don't buy anything from Ryobi again. 2) Take the mower to Idaho Tool &Equiptment. So, I took the mower in and was told they aren't a certified Ryobi Dealer, but they do work on the brand. The nice gentleman said they've gone through a lot of Ryobi servicing for the same issue that I had. "4-6" weeks is what he said to fix it. It took 2.5 weeks!!! The service dept left me a message that I could pick it up. NO CHARGE!!!!! It seems the warranty from the manufacturer was still valid. I had no clue. They could have charged me hundreds and I would have paid it. The people who work here are friendly, knowledgeable and HONEST!!!! They have me for life! I'll probably pay a little more for hardware, tools etc, but people who own small family businesses should be supported, ESPECIALLY when their customers are local and sick of supporting mammoth-sized monopolies who couldn't give a rats ass about customer service or satisfaction!!! Kudos to the owner of Idaho Tool & Equipment. The below rating is 10 STARS-NOT 5, but Yelp limits the amount of satisfaction one can express.

Scooter's picks up and dros off your lawnmower. I had blades sharpened and an engine tune-up and…read morethrottle adjustment.

He had my brothers riding mower for 3 weeks never touched it. I had to go pick it up for him…read moresince he has Covid... and when I got there he wasn't there his wife was very accommodating in helping to find which one was my brothers. No paperwork to identify the 15 mowers sitting . I do not recommend this place.

I had a wonderful experience with aarons from getting approved online to then Maria following up…read moreefficiently with me. I came to the store with an idea of what I wanted, Maria was very helpful, kind and made the whole process so smooth and easy for me. . (Also the monthly payment options are very reasonable and a great way to get what you want without hurting your pockets right away) I love my new bed set! I was able to lay on all the beds in store to feel which was the best, and I loved the bed frame set I got! I was so happy and ecstatic the delivery time was only a 2 day period!! That was what really SOLD ME! The delivery men who came to my home were also very kind and respectful of my home, and made sure they set it up exactly how I wanted in my room! I slept in my bed last night and an amazing! I look forward to business in future.

Yep been dealing with them for over a decade, and they have always treated my wife and I great !…read moreYou pay a little extra for items, but they cover everything the entire length of the contract ! Keith, Marie and Agee others are awesome people.