I worked with First Class Tile to renovate 3 bathrooms. They immediately understood my vision and…read moretimeline. Even with unforeseen delays with construction, they were able to work with me to get everything done. All three bathrooms were completed with modern walk-in showers, with mitered corners. Further, their customer service was impeccable. For these projects I worked with at least a dozen contractors, and First Class was at the top.

This review is for First Class Tile LLC in Rochester, MI. I desperately wish I had hired Ed Luca…read moreand First Class Tile to remodel my bathrooms instead of the contractor I used. We had cracked grout and floating tiles within a year, and we hired Ed to redo the floor of the powder room. We had difficulty obtaining unbroken tile in the correct dye lot, forcing us to reschedule numerous times. Ed was extremely responsive to our situation, and managed to get the work done quickly and beautifully. It was a real challenge, given the state of the floor, working around the cabinet, and a shortage of tile. I have literally never had a contractor respond so quickly to calls and texts, they showed up when they said they would, and even gave us a discount for using cash. I would not hesitate to recommend First Class Tile.

I hired Zach to repair the tile and grout in my bathroom. Zach and his team did an excellent job…read more Everything was explained to me including the cost. Would highly recommend.

I hired Construction Buddies to turn a closet into a master bathroom and could not be happier with…read morethe quality and service we received. Our home is older so we ran into quite a few snags along the way but they were great at working with us to make sure everything met our expectations. The owner is extremely kind and went the extra mile for us. We appreciate the work Zach and his team did for us and are already hiring him for more work at our house. Would highly recommend.

We engaged Robert to install the backsplash in our new kitchen. He did a great job! He arrived on…read moretime and cleaned up when he was done. We couldn't be happier.

From the owner: Specializing in custom tile installation for new construction, commercial jobs, and remodelsread more

Ed was very responsive during the quote process and just as reliable in doing the work. He lives…read moreup to his word and did an excellent job painting our home. He even offered additional services. You don't find this kind of follow-through today. I'd definitely recommend.

I am glad we hired this business for our needs. Ed was a professional, he was polite and we had…read moregood communication throughout the process. They paid attention to every detail and did a neat paint job. The end result is excellent and their prices us fairly.

Ryan and his crew finished our full basement with a full bath, and the entire experience exceeded…read moreexpectations. Communication was excellent from start to finish, they were always punctual, and every arrival time promised was met. The attention to detail and quality of workmanship was far beyond what you normally see today -- and I'm a very critical person! Pricing was very fair, and any increases from the original quote were either due to additional work and upgrades I requested along the way, or unforeseen conditions that could not have been predicted ahead of time. Everything was clearly explained with zero surprises. The project was completed incredibly fast without sacrificing quality. CustomWork Remodel & Construction is truly one of those rare contractors that can do it all. Highly recommend.

Custom works was a great company to work with for my bathroom remodel . The communication was…read moreamazing , they were here when they said they'd be here , and the work was done when they said it would be done . There were no delays no problems no hidden costs . I will never hire anyone else to do any type of remodel in my home than custom works. There was constant communication throughout the entire project , as well as helpful suggestions

Genuinely wanted this to be a 5 star experience. Came in looking for tile for a bathroom remodel…read more The Tile Shop does have an excellent selection of tile, really something for every project. Bob helped us look at tile options and was very attentive and helpful in showing us our options. We settled on a subway tile option for our shower. The sample block made it appear that the tile was all the same size and could form a uniform subway tile appearance when installed which is what we wanted. Bob didn't tell us anything to the contrary regarding how this tile would look when installed. Bob also gave us recommendations for tile installers as The Tile Shop doesn't provide any in-house installation services. He gave us a few names of installers and told us two especially were highly recommended if they were available to take our job. One was, and we felt confident that he had been so highly recommended that we went with him. However, when it came to installing the tile the tile/grout lines were all askew and crooked. The installer told us this was because of the tile we chose. While the edges on the tile weren't 100% straight, this is something we absolutely weren't told when purchasing the tile and not the look we wanted, and honestly a lot of the issue seemed to be rushed installation and lack of attention to detail. We had him take down and redo a section of the shower that was completely un-aligned, and it did look considerably better. But overall still not the look we wanted; however, we didn't have the money to take it all down and pick a different tile and new installer. After asking him to redo the worst portion, anything further we asked he proceeded to make snide comments and call us "picky, picky". We had to have him come back and fix a bunch of air pockets in the grout because he must have grouted when it was still bubbling. There are still several other issues we've noticed since then, and overall we are incredibly disappointed this installer recommendation. So please, please if you work with The Tile Shop ensure the tile you're buying will work with the look you're going for and very throughly vet out any installer recommendations so you have a better experience than we had.

We were having a rough time selecting the finishing trim tile for our backsplash. We were told to…read morecall The Tile Shop. we did. Shelby answered the phon. She was so friendly. We made an appointment and met with her the same day. She had the perfect answer for our finishing tile dilemma. It was so easy and handled very quickly. She was as sweet and friendly in person as she was on the phone.

Bummer - 5 stars became a 2 .5 Rob was great to work with- found a great reasonable granite for a…read morebasement remodel. Didn't want to break the bank . After installing- looks great. However 2 electrical outlets were not reinstalled- tried my best - can't get them in, or power restored. Called rob - said not their problem- but he can get another company out - at an up charge . Seems like granite need to be cut a bit more .

We had scoured the internet for granite slabs and after visiting several shops found one we loved…read more My contractor had worked with a different granite supplier and they gave us a price, it was outrageous! I loved the look but not the price. I was driving by and found this shop. I went inside and met Brandon he showed me their granite selection, they had fewer choices but they had a sample that looked almost identical to the one we wanted. Brandon said I would be happily surprised by their quote. I sent them our dimensions and boy was he right. They offered a much more affordable price. Needless to say we placed our order, the gentleman came out and measured the space. Within days they were giving us an installation date. Ryan and Austin called and were here within half an hour. They brought in the granite, drilled a couple holes for faucet and garbage disposal button and installed each countertop. We needed a couple pieces throughout our kitchen, they did a great job making sure the process went smoothly and without making a mess. They made everything was cleaned and installed properly. We are thrilled and will highly recommend this company to anyone looking for tile, granite or other stone work.