Racso Plumbing responded immediately when my A/C was not working properly after work was not…read morecompleted by a different company. He fixed everything beautifully that needed correction. Pleasant personality and he found the exact problem during the hot weather, too! I will also keep him on my "speed dial" for heating & A/C.

RACSO PLUMBING & HEATING OF RIDGEFIELD PARK ARE JOURNEYMEN MECHANICS AND TECHNICIANS IN HVAC. In…read more April of 2026 I made my mind up to find out if I was told the truth three years before by a well known HVAC contractor. I asked Racso to look and see what the problem was. The previous contractor said the unit was dead with no coolant left in the system. They said they must replace the outside unit plus the two units in the house.RACSO found two leaks one at the outside unit and the other in the lines going through the garage to both inside units. The starting price from the original contractor was well over $20,000, on the way out the door he lowered it to $12,000.. We laughed in his face and used window units for three years. Now i'm sitting with a broad smile on my face with my mitsubishi Mr.Slim keeping me nice and cool for a little over three thousand. Several weeks later there was a sewer clog and a water leak inside a wall . it was fixed in no time. Thank God for RACSO

I decided to have the air ducts cleaned and contacted three companies…read more Bill at ChuteMaster answered all my questions and gave me great advice on how to deal with the issues in my two-zone system. My home is old, and the ducts were installed some time ago, so they required special care. Jason and Chahota were professionals who came on time, offered expert advice, and went the extra mile. They were both courteous and personable. I have no hesitancy in recommending Chute Master. I would give them a six on a scale of 1 to 5 for their exemplary work.

We had a great experience with this company. The staff was extremely knowledgeable, courteous, had…read morestrong communication skills and respected our home. They wore booties inside without even asking if that was necessary. The work was done efficiently and smoothly with no complaints. We will definitely be using them again for our next duct cleaning service.

Mike is really great. He's been out to our house a few times to fix various disasters that other…read moreproviders (one contractor on bathroom reno, and one appliance purchase/install, one other quick thing) have left us with. Always super positive, very thorough, and fixes complete. He's the first person I think of when something occurs, so much so that I remember his name and company name even though it's been years between issues.

I was away on business and not only did Mike and his man come out in a blizzard to get our heat…read moregoing. He did something that was unbelievable to me. He and his man shoveled all the walkways and the driveway so my wife could get her car out in the morning. They did this because they wanted to make sure the repair would work, and after the installation of the part, there was a certain amount of time the system needed to reboot. I repeatedly tried to pay him for all the extra attention and he refused. This is a true pay it forward company. There are few of these type of businesses these days. He limits his client base because it's not about the money it's more of a passion for this guy. I wish you nothing but more success.

Call Karl Moers, the owner and craftsman! He was filled with a generous spirit when I called late…read moreone Tuesday to inquire about DYI project. He runs an honest business. In the middle of executing my plan for a DYI project, I figured out that Home Depot and Lowes does not cut sheet metal for their customers. Yet, I still needed to acquire 2 13x25 inch panels of sheet metal. So, I let Yelp.com point me in the right direction to a business. On my second call, I found Karl at Duct Gauge Heating. He asked me about my aims for the project and I shared that I was hoping that the project wouldn't be too expensive. He was so helpful and knew the exact type of metal that would be magnetic. He offered to cut them from scraps within his shop and, realizing that I needed to pick up the pieces on Saturday, he shared he would leave them just outside his door for me. As planned on Saturday, I found them just outside that door. He delivered two perfectly sized pieces, and when I returned home, I discovered that the pieces fit the frames beautifully. He knows exactly how to "Measure twice & Cut once!" and he was more than fair about the cost to both his business and his customer! These are the makings of a good local business. My thanks to Karl and crew!

Our boiler broke down Thursday evening. I called Karl, owner of Ductgauge, that same night…read more His son, Chris came over the next day to diagnose the problem and fix it. Unfortunately the damper motor had gone bad and one had to be ordered. Chris found one in inventory and secured it just in time. He came over the next day, prompt and courteous as always, replaced the part, cleaned and completed the repair in no time. This is our third dealing with Ductgauge and they have gone above and beyond each time. Highly recommended and the only heating and cooling company I will deal with. Thanks for making it happen.

Quote to Replace Central Air System Arrived on time…read more Provided a reasonable and fair quote. Explained replacement systems vs my old system Started and completed the job in 1 day.

They helped us a great deal getting our old furnace removed. We are so relieved! It was a very…read moreold furnace.

Was scheduled to come to our building during the heat wave. Called him up to verify he was on his…read moreway, and he confirmed he would arrive after dealing with a client in Elizabeth. 3 hours later, I call, and he states he "does not feel safe" in my area and he terminated the contract. I live in the gentrified portion of Newark, right next to Harrison. There are families walking their dogs every other days and events in the park. I live right next to Rutgers and NJIT, and am covered by their campus police forces. I don't buy him feeling unsafe, since Elizabeth has the potential to be as rough as some parts of Newark (which again, I don't live in). Regardless, if he felt unsafe, he could have told us earlier instead of wasting our time and now we have to find another HVAC in the middle of a heat wave. Do not use this service, they are unprofessional.

I have a home warranty contract with Direct Energy protection plan. When my dishwasher broke I…read morecalled Direct Energy. They assigned the job to The Right Way Hvac in Lodi. I thought they would never come from that far away, Nathan from Right Way assured me they come up my way a couple of times a week. I asked for a call from the driver when he was about 30 minutes away, and he did. My husband went home to meet them and was very impressed with their timing, experience and respect for our home. They fixed my dishwasher and ordered a part to be put on in the future to make it run more efficiently. I would recommend them and give them 5 Right way ordered the part for my dishwasher, kept in contact with me as to when they could install it. I told them to schedule the appointment for when it's convenient for them because my dishwasher still worked so it wasn't urgent. They texted me, called me and emailed me to set up an appointment that fit my schedule. Before They installed the part they showed me what the problem was. They were very quick with the installation but made sure everything was working properly before the left.

This is an unfortunate update following my 5-star review a few years back. I tried to really like…read moreParamus Plumbing and root for them, but after the latest incident, I really have to speak up because what I'm about to describe has happened repeatedly before. I was trying to get a service call out on the AC they installed in 2016, and 5 days later and 3 leaving messages later, they have not had a technician contact me. What is the point of being in a Service industry if your first line of service - communication - is so atrocious? I remember when Brett told me that it's hard to get back to customers in time because he had no receptionist back then and I had given you every benefit of the doubt. Now with an 800 number, multiple technicians, and a receptionist(s), what is the excuse now? And what is the point of receptionist if all they do is to tell me that "they left a message with the technicians, there's nothing more they can do"? I called last Saturday and spoke to a young lady who told me (when I asked her to look up my information) that she "has no access to any information (due to working from a different location a la COVID-19) and that all she can do is to leave a message with one of the technicians" Okay, understandable as long as someone calls back, I thought. Then on Monday an older lady did call back saying they got someone nearby and are trying to work something out so I happily told her to have the guy call me first so I can arrange with the tenant. No calls. I called again on Tuesday and Briana picked up (I think the same lady from Saturday) and I told her my frustration. She just said she can leave a message with them again. There was no apology, no 'Oh I see you called last week, we'll make sure to get back to you this time', no follow up, nothing. And of course, I didn't hear a squeak back from them. So now it's Thursday and I feel foolish for having tried to give Paramus Plumbing a chance to repair their own job. I understand it's AC season and everyone might be busy running around. But what is the point of voicemails and receptionists if you simply cannot be reached or even bother calling back if you're too busy? If they're busy with "big commercial jobs" like Brett told me about back then, then perhaps switch strategy and exit the residential business altogether. If they're still in it, they need to do better and call customers back whether they can or can't do the job. It's basic decency they can afford their customers. They do a good job though not without errors, but be prepared for atrocious communication if you choose Paramus plumbing & mechanical. I went with someone else who was so much more responsive and guess I'll see how good Brett's work was.

Brett, and his staff of pros at Paramus Plumbing have done many jobs for me at my home and they've…read morealways come through. They're excellent workers, knowledgeable and dependable. My wife and I recommend them highly for any of your plumbing and HVA

Called for service as Inlost hot water. I have a Crown Boiler that gives a code which said I needed…read morea new Flue sensor. Tech comes, hangs out a while, says I need a new flue sensor AND a barnd new external condensate pump (with tubing) Repairs 1600 dollars. After I picked my jaw up from the floor, I asked the owner if my estimate could delineate parts vs labor. He then proceeds to double talk me about "there is alot more involved than parts and labor" umm wat? He continues on that he has to buy gas, pay for insurance, 401k, workmans comp, a warehouse. Basically giving me the "no man in the house hustle". I call a competitor, independent diagnosis of flue sensor, gets part (that was like 100 bucks) and I have hot water again. Concerned about the condensate pump Smith said I needed, I asked the honest repair man and he laughed because IT WASN'T EVEN A PART OF MY SYSTEM anymore and had been bypassed. So instead of 1600 dollars, I paid 500 dollars. I know that at the end of the day Smith would have restored my hot water, but he was absolutely taking advantage of me. As a single parent, every dollar counts and 1100 dollars is a big deal for us. He was absolutely ready to take food off my table. So in closing, the five star rating is probably because most people dont know their ass from their elbow and blindly trust that a company isnt out to soak you. This is your fair warning. If you do call them, save yourself money and get a second opinion like I did. ​

Stay away from them! Incompetent workers. Matt (owner) showed up 1 time…read moreand 1 more, when we had problems. Never answers phone. Never on time. We had a free 1 time app. for maintenance at beginning of this season after new expensive system was installed. Never showed up. Today, after numerous calls, Jennifer (his sister), promised Matt will stop by to see our concerns. Never happened! Not even a call. While installing the system different workers came each time. Some didn't speak any English. Bad, bad, bad!