I was very happy with their prompt response and availability as well as pricing. It was fantastic…read more I had them out to do two homes for us and at first thought the job was done well. When I got to our primary residence, I realized the dryer vent that was supposed to have been cleaned was not cleaned at all. And the ducts were supposed to have been cleaned. When I opened the one in our laundry room was still filthy. The dryer is also in the laundry room obviously and I wonder if it just got skipped altogether. Because the duct cleaning is so much more expensive than the carpet cleaning I had to rate the overall experience three stars because I ended up cleaning our dryer vent myself and vacuuming and cleaning the air duct in the laundry room myself because it is definitely the dirty one in the house. I thought I had Photos, but we're doing a lot of work too more than one house right now and I can't find them.

From the reviews my bad experience was not the norm. But here it goes…read more My dryer was flashing the restricted air flow error message on the display. On the phone the tech was 100% certain he knew how to resolve the issue. Tech shows up to my house at the scheduled time. He determined that he had to access the roof or my attic. HE DOES NOT HAVE A LADDER on his truck. He agreed to come back a few hours later. He was able to access the attic, but did not have the right tools for the job. He scheduled to come back out 8 am Monday morning. 8.15 Monday, he had not shown up so I text him and ask if he is coming. He claimed that his truck broke down and he will get back with me once it is resolved. As of this post, I still have not heard from him. I was able to call someone else to get the situation resolved. Overall, unprofessional and unprepared.

Highly recommend Rhino Carpet Cleaning. I was really impressed from start to finish--quick…read moreresponse, great communication, on time, and extremely competitive pricing. Beyond that, they're just great people--helpful, pleasant, professional, and easy to work with. They did an excellent job on the carpets and made the whole process incredibly easy. Great service, great work, great value. I'll absolutely use Rhino Carpet Cleaning again.

Initially I selected Rino Carpet Cleaning because they had a fast response rate, and Aliread the…read morespecs I took time to document for the job. We scheduled an appt for the cleaning. I was pleased to see automated text messages confirmed the job and described what to expect. Rino does a great job of blending multiple communication modes seamlessly (Yelp, person's cell, automated text number). This is a rare skill that should not be underestimated. Unfortunate there was an emergency and I had to cancel the job in the middle of the night before the service (see my review on drywall lol). Then the emergency was taken care of sooner than expected, so I contacted Rino again. We rescheduled service for the following day. An arrival window was provided; they arrived promptly. Ali did a walkthrough and we showed him a couple of stains. They began the service. There was a team of two, Ali and Ivan. Ali performed the stain treatment (stains came out!) and Ivan the all-over carpet cleaning. Both were friendly and professional. I will certainly hire them again.

Dan did a fantastic job. Everyone at the company was straightforward and never pushy. I believe…read moreyou get what you pay for when it comes to carpet cleaning, and we got an exceptionally good job. Highly recommended!

i booked a carpet cleaning with this co. they sent a disabled man in a docs carpets truck.he left…read morewithout vac up the water and i had to spend 3 days doing it myself. this was my first time using a company as i thought carpet cleaners were gipsies and crooks. my cleaner named dave proved me right

Wow is all I can say. JD and Tony showed up on time, great communications leading up to…read moreappointment. So friendly, professional, and the carpets looks and smell brand new. I so appreciate the quick help and scheduling while getting ready to put my house on the market. Will 100% recommend and use again.

Called about steam cleaned carpets for our new home, and they responded and scheduled an…read moreappointment quickly at a fair price. The techs arrived promptly and were professional throughout the process.

Fast response. Provided a quote over the phone with photos and removed and installed carpet in one…read morebedroom in a matter of days. Very professional installation. They even came back to fix a minor issue the next day. Great service and vale for the price.

Excellent job. They came out right away to provide a quote and once contracted, came out on time…read moreand did the full installation. Pricing was competitive and I definitely will be using their services again in the future.

I'm sure they're fine for carpet cleaning but DO NOT TRUST HAMEED WITH YOUR ORIENTAL RUGS. I…read moretrusted them with my $8,000 antique Turkish rug, a 30-year family heirloom. Instead of cleaning it themselves, they secretly outsourced it to another company I had specifically avoided. For nearly two weeks, I had no idea where my rug even was. When I picked it up, no one mentioned any issues -- but at home, I unrolled it to find a large bald spot stripped of pile. The "before" photos they eventually provided showed normal wear, nothing close to the damage it has now. Worse than the damage was the dishonesty. My refund requests were ignored, and instead they pressured me to let them "fix" it by dyeing it darker. It took him DAYS to send me the before photos. They even called from multiple numbers trying to come to my house after I refused. This experience was unprofessional and shady. I trusted them with something valuable and sentimental, and that trust is gone. Don't make the same mistake I did.

I'm so upset. They've had my rug for three weeks and no one will answer the phone, return my call,…read morereturn my email. It's a $2000 rug. And I have no idea where it is or what is happened to it. DONT GO HERE

This place participated in a LivingSocial deal which is a scam to nickel and dime those who…read morepurchase it, once they are in your home. The deal was for 1,500 square feet of carpet cleaning. As soon as the cleaner was in the door, the little extra charges started adding up. Silly me, when I purchased Carpet Cleaning, I assumed that meant they would clean my carpets. Apparently, vaccuming is not included and would cost me an additional $35. WTF? You would think they would at least mention that when you make the appointment. Nope. My carpet area is not nearly 1,500 square feet, but I would have to be charged an additional $5 per stair to do the stairs (which racked up to an additional $60). And, because there are a few stains in my carpet (which is why I purchased the damned thing in the first place), it would cost an extra $60 for those to actually be removed from the carpet. So, the $59 I spent on the LivingSocial deal (supposedly a $286 value) includes what exactly? Getting my carpet wet? Everything else was extra. Ridiculous! I understand that companies don't make much money off a LivingSocial type deal. But, it is an opportunity for them to advertise and drum up new business. I purchased the LivingSocial deal to determine if Hector's was a company I wanted to use for my future carpet cleanings. Obviously, I will never be calling Hector's again.

Hector, does a great job and guarantees his work. He installed carpeting in our stairs. The stairs…read moreare old and beat up but he made them look great. Months later a few places worked loose and he immediately came out and fixed them.

Rodney was on time, was very nice, and did a great job cleaning the carpet. Thank you!read more

From the owner: Sapphire Carpet Care Serving Denver Colorado and…read moresurrounding area

When I first called Chem Dry, I had requested a quote for the cleaning of two rooms in my apartment…read morewith the concentrated effort on my living room. I was quoted $155 as a minimum charge and encouraged to schedule a date for carpet cleaning. I was told that I would receive the true estimate after a representative visited my home the same day as the cleaning. I asked for an estimate before the scheduled date so that I wouldn't be surprised by increased changes and forced into making an on the spot decision based on a potential higher price. The estimate date was scheduled. When Andrew from Chem Dry came over he was using his laser tool to accurately measure the square footage and we discussed the cleaning. The reality was, it would've been about one room and a third to clean just the carpets. I live on the first floor and showed him where other companies had accessed my apartment. He indicated there wouldn't be any issues with access and told me the estimate I would receive should be very much in line with the initial quote of $155 but maybe, just a little above. After confirming an actual time of the cleaning, I felt assured the quoted amount would be very close to the amount I heard both on the phone and by the in-person representative. Later that evening, I received the official estimate. It was 35% higher...over $200. Included was this "access fee" of $95 which I was never told about or told to expect! Truly a shock! When I called the Chem Dry offices to discuss the estimate, I was told by the manager that they have a higher cost of doing business, have already invested money in my job by nearly providing an estimate etc. I countered by stating what I was quoted, what I was told in person and reminded the manager of my limited square footage. I offered to increase my payment from the initial $155 to $175 (which was very generous considering the area to be cleaned). The manager decided to stick to his figure of over $200 and so, I declined the service. The caution I wish to provide is not to accept a same day estimate as the cleaning to avoid decision pressure and to ask about possible hidden/undisclosed costs before scheduling. I am very disappointed at their hidden/undisclosed costs that were never mentioned on the initial call or during the visit for the estimate. This was a waste of my time and Chem Dry is a company that I am now reluctant to recommend. Incidentally was able to schedule another national company that I've used before for 60% less.

Arrogant and irresponsible. Rude!! They unapologetically came 11/2 hours early, a big hassle…read more Worse,, they angrily refused to wear masks when we requested, and snapped at us when we offered masks to them. Whatever may be their misguided position on masks, they were to be working in our house. There are renewed mask mandates here, due to the deadly Delta Covid Variant. Minimal courtesy is required at the least, and no one should enter a customers home without at least offering to wear a mask. No other workman has refused this during the past year and a half. So they - unilaterally came much earlier then appointment window; and - arrogantly refused masks despite Delta Variant despite homeowner request With the hassle they caused, and their obnoxious and irresponsible behavior, they were worse than useless to us. No one would be wise to use this company.