We visited 5 plumbing supply showrooms to purchase fixtures for our bathroom remodel. Jennifer…read morestood head and shoulders above the rest. * She listened carefully to our vision and goals. She sat back for a full 10 minutes and gave it serious thought before she made recommendations that were spot on in terms of style, function, and budget * Jennifer was highly collaborative, courteous, and humorous, stayed calm at all times, and was very reassuring. She's honest but diplomatic if you've made a selection she thinks you won't be happy with. * Jennifer was knowledgeable about her own inventory as well as products they don't even carry so she could compare them for you * When asked, she was quite honest about the quality of each fixture (frequency of problems and number of returns), and the integrity of the manufacturer (do they stand behind their products). This is information you can't get doing an internet search * Jennifer's estimates of delivery dates were 100% accurate. Some items even came in early. * Jennifer clearly identified which fixtures were returnable without a restocking fee (standard in-stock items) and which were not returnable (custom orders) * Excel Plumbing is open on Saturdays. Many plumbing supply houses are not * The average discount over the entire order was substantial for the fixtures we bought, and was better than that offered by any other showroom In addition to all of that, Jennifer understands the emotional toll from renovations and reduces concerns where she can: * Your home is in chaos and daily routines are disrupted (she can't help you there) * The wide selection of brands can be daunting (she helps you cut through the clutter of information, and whittle down the options) * You are concerned about making costly mistakes (she helps you make choices with confidence and can also point you towards products that can be returned without penalty) * You might feel urgency to get the renovation done before holiday guests arrive (she can tell you which items are in stock and if not in stock, which manufacturers' estimated delivery dates are reliable) * Your contractor may be pressing you towards products you don't want or like (she can help you identify alternative products you do like) Jennifer has our highest recommendation.

Stacey Lee was assigned as my sales person. She was incredibly helpful and knowledgeable. She sent…read morelinks to everything I was interested in with specs and photos. I don't know how I could have understood everything without Stacey. Discounted prices helped too.

Super helpful. Very clear and responsive communication. I called with a question, they took some…read morenotes, and then they called me back very shortly after -- just a few minutes -- with an answer that solved my problem. I will be going to them next time I have some bath / kitchen stuff I need to attend to, for sure.

High-end selection and world-class service from Edward!…read more We had a fantastic experience with Townsend Showroom. If you are looking for a Washlet or high-end bathroom fixtures, this is definitely the place to go. The Showroom: The space is beautiful and very well-organized with a big selection of products. Expert Guidance: We worked with Edward, who was incredibly knowledgeable and easy to communicate with. He helped us find exactly what we were looking for and made the entire purchasing process seamless. Above and Beyond Support: The true test of a company is how they treat you after the sale. Months after our purchase, we ran into significant issues due to a poor installation by our independent plumber. We reached out to Edward for help with replacement parts, and he provided exactly what we needed right away. It is rare to find this level of post-purchase support. Edward really saved the day for us. Highly recommended for both their quality products and their integrity!

Big inventory of high end plumbing fixtures…read more Great help - prompt, knowledgeable and friendly

My contractor recommended them but I left pretty unimpressed and went elsewhere. The cabinet price…read morethey quoted me ended up being at least a couple thousand more than the place I ended up choosing and they were not as nice either (the East Star ones were particle board while the other ones were wood, the other ones were soft close which these were not, my actual layout ended up having almost entirely drawers on the base cabinets which wasn't included in the East Star price and so it would have been even higher than the quote they gave me, and so on). I was also looking for countertops and their options left a lot to be desired. They were maybe slightly cheaper than the other place ($40 difference for a standard countertop size of 110" by 26") but way less options and didn't look as nice. Mostly they were just not that helpful and I also didn't love their selections. I left searching for other options pretty quickly. I think one reason to maybe come here is the prices but in my experience even those were higher and the quality and selection were worse. In addition, ideally you want someone who can actually help you figure out a layout and make you feel like you want to shop there and I didn't get that sense. Maybe I just had a bad experience but even though I came in having some idea of what I wanted, I definitely did not get the vibe that this was where I would find it.

I had an amazing experience with new art! I worked closely with Annie who helped me with all my…read moreneeds. She's extremely thorough and knowledgable about everything bath and kitchen related. It's impressive. She's also really helpful and not pushy or not constantly trying to upsell. She's really honest and tells you the truth about going with one brand vs another in terms of quality. Her prices are fair and I'm really happy with how my bathroom reno turned out. Annie hooked us up with all the shower hardware and glass enclosures, as well as a new window. Highly recommend coming here for your needs! Will be doing kitchen renovations in the future and plan to come here for that as well!

Terrific customer service and support. Made the process of purchasing bathroom shower and vanity…read morefixtures, toilet, window, doors, and accessories easier and straight forward. Annie was able to answer all of our questions and was able to support us during the decision making process. She was also great at helping with the supply chain scheduling and provided efficient delivery options. Pricing was competitive and the products high quality. Will be coming back for future projects.

Tanya was a breeze to work with. From the beginning to end she was responsive and communicative…read more She really listened to our needs and put together our dream kitchen the cabinets are gorgeous and we are beyond pleased with the outcome!

We went to the show room and Tanya quickly started helping us figure out some options and ideas for…read moreour kitchen project. She has good suggestions but is not pushy so we ended up moving forward with a design proposal. She made some nice 3d renderings which was helpful to visualize our choices. We got the ball rolling and everything happened in a timely manner. We are very happy with our new beautiful kitchen and I would recommend to see Tanya for your kitchen remodel!

Try to get some basic quote range but they say no, they cannot do that and we have to schedule a…read moresite visit even with the measurements and picture I provide. This makes no sense because we just want to get a ballpark to see if it's even make sense to continue. But anyway, on the date of the site visit, the guy come without any tool for measurements and for note taking. The guy just spent like 20 mins walking around the house and said he will get back to us with a quote. But I never hear back from them since. I think the company is very picky on clients and like to see if they have enough money to pay for their service. If they think we cannot afford it, they will just cut all the communications. This is also mentioned by other 1 star reviews.

Well Done! Highly professional, skilled and especially nice. We originally just planned to update…read morethe two bathrooms, fireplace and minor revisions to master bedroom however we then added updating the kitchen, terrace, floors, lighting and speakers very reasonably priced. Amir was supervisor and executed the remodel our exceeding expectations! He made the remodel process go smoothly. I highly recommend Mission.

Anna was so good! Helpful, knowledgeable and knows her…read morestuff! ordered all my kitchen cabinet doors and handles from her. we'll pick them up next week and let you know how it goes, but it was a pleasure doing business with them.

Fantastic. They were responsive and did a beautiful installation. The work was done with utmost…read moreprecision and care including extending some plywood to ensure a stable vanity top. Only downsides were they weren't able to do a miter edge on the counter (or maybe they could but didn't offer it and that's what I would have preferred) and they almost installed a sink that was too small. They emailed me last minute to say they'd do a smaller sink than I had specified and I didn't see the email until it was too late. They were about to do the small sink but fortunately I was onsite and caught the issue in time. They made it work with a proper size sink. Even with these glitches I still was satisfied and would absolutely work with them again. The price was similar to what I'd paid several years ago for a similar sized job so I would consider their overall offering to be very competitively priced.

I am amazed at how complicated it is to redo a small simple bathroom. Working with Keoki at the…read moreFerguson showroom made it easier, as did sourcing almost everything from Ferguson and its cousin, Build.com. The showroom is well laid out, two floors, attractive, not confusing, with a range of prices from, say, Delta, Moen and Kohler to higher end brands. (I think lower costs on the bottom floor, higher-end upstairs.) Free parking lot to the side of the building, which you need in the Mission. It's important to see and touch as many of these products as you can. We worked with Keoki Garner. He was well informed, timely, easily available, and collaborative. He stayed cheerful when I overrode him and then changed things last minute (due to my own mistakes.) I loved that I could do research on Build.com and then bring it to Keoki. He never upsold or resisted when I went, say, for Kohler over Grohe. Everything so far has been delivered impeccably and undamaged. Build.com offers an enormous range of products, and I like that too. You can return within a reasonable amount of time. We haven't started construction yet but almost everything is sourced and in the garage.We have a clear billing record so much came from Build.com. I ended up gravitating to some more expensive fixtures, but not because of pressure, because of my own preference. I'd definitely do business with Keoki and with Ferguson again.

I purchased Rolf kitchen faucet about 6 years ago. I called a plumber company because water…read morepressure was low and they recommended purchasing a new faucet set. I went back to the Ferguson Connecticut site and they carefully listened to me and helped me get a new filter which was sent to my home and installed by me. The plumbing company I had originally called was more interested in selling me something I did not need. I really appreciated the help of the Ferguson customer service person who helped me find the appropriate solution. I am so pleased with my water pressure and lovely faucet now.

boby and Joel were super nice on staying late for some screws that I needed ,…read moresuper helpful , great Customer service

Talk about "above and beyond," I am so entirely grateful to Max, who went out of his way to help me…read morewith a repair. I walked in with two compression cylinders from an old rowing machine. The part was an obsolete one, for which I'd purchased a comparable replacement online. However, I hadn't realized that the part didn't come with bushings. When I tried to get the bushings out of the old cylinders, they were stuck. After a tremendous amount of time trying to dislodge them myself, I thought I'd need to find replacement bushings. I'd already struck out at a different hardware store prior to going to Discount Builders. Similarly, Discount Builders also didn't have what was essentially a specialized bushing designed just for the old obsolete cylinder. Most employees would've just stopped at nope we don't have it. However, Max was incredibly resourceful and skilled, and took the cylinders to a work area in the store and spent perhaps the next half hour getting the bushings out. Miraculous! My rowing machine is now reassembled and working great. Thanks to Max! That is truly above and beyond customer service! Love this store!

Lots of faucets and shower setups amenities oh my! Needed to get an idea of how big a tub should be…read morefor two of us to fit - quickly learned not all tubs are created equal! Nice to check out composition too fntubs - stone or acrylic- and not have a ton of pressure from salespeople when we said it was our first look around. Very happy to add to my Ferguson cart at home on my computer and not get overwhelmed. Also, clean bathroom!

I had an excellent customer service interaction regarding a product I purchased online that…read moreappeared to be not working correctly. It was resolved quickly and efficiently. I did need to wait on hold for a bit, but the resolution was worth it.