Again, evergreen failed to pickup my trash today. A month ago, they left one bag of trash in my bin. My bill was due tomorrow... I paid it 4 days ago. My current balance on their website is $0.00. This garbage company is literally garbage. It would make their life easier if they provided the service their customers are paying for. Now they wasted my time and they're going to waste their time having to call me back and fix their problem that they created. It's maddening. read more

Evergreen Disposal & Recycling - Trash not picked up - Junk Removal & Hauling Near Me

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Sneaky billing tactics. No statements sent for months. Autopay dropped and then find out through their website that I have been invoiced for future service while service suspended by finding trash not picked up. Multiple problems with service. Unfortunate to not have other options. read more

1 Star -- Would Give Zero if I Could I had an extremely frustrating and disappointing experience with Evergreen Disposal and Garbage Services. When I tried to cancel my service, I was given multiple different prices for the same final bill. Nobody seemed to have the correct information, and the lack of consistency was shocking. Even worse, they refused to pick up the containers for several months after cancellation, which caused problems not only for me but also for the new property owners. Despite doing everything I was told to do, Evergreen insisted on adding two extra months of charges, plus late fees and other miscellaneous fees--all for a service I was no longer using. What should have been a $72 bill somehow turned into $405. Their customer service is extremely poor--unresponsive, unhelpful, and at times, downright negative. Their cancellation process is a mess, and it honestly feels predatory. If you move, be prepared to fight unexpected charges, added fees, and months of waiting for them to retrieve their own containers. Unfortunately, they're the only provider in this area, which makes the situation even worse. I sincerely hope the city pays attention to these reviews, because this business is having a very negative impact on the community. I do not recommend Evergreen Disposal. Be on alert--especially if you ever need to cancel services. read more

Pretty terrible experience, if I'm being honest. Forced to work with this company when they took over for West Slope Garbage. My bill somehow got more expensive and the service got 10x worse. Recycling only comes once every other week. Trash picked up at inconsistent times and sometimes not at all. It's like their customers are inconveniences to them. If there was a way to drop them as a provider, I'd do it tomorrow. read more

If I could give negative stars, I would. Evergreen Disposal and Recycling is the most horrible, infuriating, and downright maddening company I've ever dealt with. Their drivers leave trash all over the place, and I'm the one stuck cleaning it up! ME! A resident who PAYS for this service. What kind of garbage company can't even handle garbage without leaving a mess? To make matters worse, the car dealership next door has started parking their dumpsters and bins right in the middle of the drive aisle, blocking not just my spot but other residents too. I've been late to work, I've slipped and fallen trying to move their bins out of the way, and yet NOBODY will take responsibility. I've called Evergreen multiple times, sent pictures, and explained the situation over and over. Do they care? Nope. They just brush me off and tell me to deal with the property management company--which, surprise surprise, is completely useless. Everyone's playing hot potato with the problem while I'm stuck dealing with it every single day. But the cherry on top was David, who I had the misfortune of speaking to today. This guy has absolutely no business working in customer service. He was beyond rude and condescending--like I was personally inconveniencing him by asking for basic help. When I asked why he had such an attitude, he got even worse. His tone, his dismissiveness, the way he acted like my concerns didn't matter--it was disgusting. This is how they treat paying customers? HORRIBLE. I am MAD. All I want is for the dumpsters to stop blocking my parking spot. It's not rocket science, but apparently, it's too much for Evergreen to handle. I'm done cleaning up after their lazy drivers, done moving bins that aren't mine, and done being treated like garbage by their staff. This is a serious safety and accessibility issue, and if they don't address it, there will be consequences. Evergreen and the car dealership need to take responsibility before someone gets seriously hurt--or worse. If you're considering using Evergreen Disposal and Recycling, RUN. Their service is a joke, their employees are rude and unprofessional, and they clearly don't care about their customers. This company is a disaster! read more

Zero stars if we could. Total racket. We moved out on May 2nd from our home in Orenco Gardens. Called to terminate service at the end of April. They said we had to pay all of May to terminate. No problem, we paid it. Our former landlord who just sold the house said he had to pay $148 to the garbage bill which was in our (my husband and I) names so that the new owners could have garbage service. Then he had us Zelle him the $148. We called and Evergreen said that they had a note to cancel us by May 2nd, but that they had expected one more call from us to confirm the cancel of service!?? Say what?? So our latest invoice from them has charges all the way through and including August. We've lived in AZ since May 8th. Utterly ridiculous that we were charged an invoice through August and they told us to "take it up with our landlord" and then hung up on my husband. And taking payment from someone (our landlord) NOT on our invoice leaves us with ZERO chance at getting this resolved. How is this business practice allowed? read more

How are these guys still in biz? Shifting , subjective rules, overcharging, penalties, won't take advance payments, yet penalize when late???!!! Which politician gettin paid on this contract. Bring back West Slope Garbage...great service and non fleecers! read more

The overall incompetence is kind of unbelievable. I place our garbage and recycling cans very specifically at the end of our driveway, (2-3 feet apart and about 6-7 feet from my husbands car and about 8 feet from mine) I should not have to consistently go fetch my recycling can from the middle of the grass 25+ feet away from where it was strategically placed next to our garbage can. We put our trash cans at the end of our driveway just like everyone else on our street, we do NOT put them on the grass practically in front of our neighbors house... I feel like I shouldn't have to explain that. read more

Driver took the time to get out of truck and pull cardboard out of can and throw on the ground instead of just dumping it in the truck......petty read more

Evergreen Disposal & Recycling - Cardboard driver pulled out of can and left on sidewalk. Thank you trash hauler for your care and dedication to customer service..... - Junk Removal & Hauling Near Me

This company name is fitting, because they truly are garbage. The customer service sucks. When I was 19 I forgot to pay my bill on time, understood I needed to pay the reinstatement fee. Now at 23, 4 years later, my card expired, and because I forgot to change my info they refuse to pick up extra bags EVER AGAIN without me calling a day ahead.... That means for the next 50 YEARS I have to call ahead?? They said even if a different person in my household made an account under their name, even after never having an account or previous offenses, they STILL would not accept?? The only way they'd ever pick up extra garbage again is if I FULLY MOVED AND SOMEONE ELSE LIVED HERE???? Not even me CANCELLING MY SERVICES AND SOMEONE ELSE STARTING IT WILL FIX IT??? Talk about a damn grudge??? This company is absolutely ridiculous, and I hope the ceo knows they are the worst company in Hillsboro. read more

Literally the worst service provider. We hate that we're forced into using them at our new house. Numerous times they've refused to take our recycling because it was "contaminated" with clearly labeled recyclable products that they just don't take at their service center. They've also missed our trash on a number of occasions and claimed the bin didn't empty, however nothing was squeezed in or smashed down that would've prevented it from emptying. Now we're paying more for a bigger trash bin so we can be extra wasteful by throwing out recyclable items. read more

We are being asked to bring our can down to the driveway for curbside pickup yet we pay for driveway service. The reason, is apparently, that our drive is so steep that the driver has to "back up" the length of the drive. The driveway is literally equal in slope to the Draw (from the top of the main road to the bottom where our drive starts) yet I doubt their drivers are "backing up" to get back to the main road. They claim they don't want to hit fences (we don't have any) or have to incure a tow bill (that's what your insurance is for). They weren't able to confirm if we'd see prorated charges, so it's likely we'll be charged the same rate. For the last 9 years there was never an issue, the driver was able to navigate the drive with ease and never lost control of their truck. UPS, FedEx and the two other families who use this drive are able to navigate it with out issue yet a 55000lb truck has to take it backwards. When I expressed that they service roads (not even driveways) that are steeper than our drive I was told "not anymore", so unless your driveway is flatter than a pancake don't expect these fools to service your home. read more

I have lived at the same location for more than 10 years. Evergreen took over service just a few months ago. Poor communication. High cost. Aggressive fee-inflation policies. They will shut off service after 2 weeks. this means if you are traveling over the holidays and get back, you will have to pay huge fees to restore service. They will pass by your can if they think it is 'ajar.' That way they can come back next week and charge you overage since you have two weeks worth. Communication is terrible. If you are considering moving into a location served by this terrible firm you might want to consider that getting rid of your garbage will be a nonstop struggle. I have never written a review before but they are so infuriating I joined yelp. read more

Consistently leaves empty cans 15+ feet away from where they originated, and directly on a busy residential corner. Someone is going to hit these someday,, not to mention it's in pedestrian / Bike / wheelchair way. I'd love to send an email, but apparently they don't have one. I've had other issues, but the last 2-3 months, this has been the most annoying. read more

Evergreen Disposal & Recycling - Junk Removal & Hauling Near Me

Regularly skips picking up our garbage can and our neighbors' cans. No reason given. Web page says it could be because it is contaminated, or I haven't paid my bill, or it is closer than 5 feet to another can or a car. None of those things are true, and when I managed to stop the garbage truck and ask the guy why he didn't pick up the can, he said he couldn't tell me. I pulled the can across the street so that he could pick it up the next time around when he picked up my neighbors, garbage, and he told me he could not do that because of reasons that he was not able to tell me because he wasn't allowed to explain. For decades we had functional garbage service from West Slope disposal, but now we and multiple of our neighbors are very frustrated. Apparently we don't have much choice about who is contracted to pick up your garbage, but if you do stay away from this company. THE WORST read more

I now see why these guys have one star. We've had West Slope garbage for over 10 years and not one problem. Evergreen takes over and three times already in less than a year they failed to pick up our trash. The lady at the office said the 'drivers notes' indicated they tried dumping our bin, but nothing came out. There is a loose pizza box and starbucks cup on top that 100% would have came out. Now they want to charge us $11 to come by two days late for a pickup. Avoid them - they are crooks. OMG - just read all there reviews and see I am not the only one.. read more

Evergreen Disposal & Recycling - Gravity defying pizza box! Driver note was they attempted to empty can and nothing came out!? - Junk Removal & Hauling Near Me

Hope next week they take it all , pickers thank the trash ladies in the office. I paid my balance and want more money to reschedule for tomorrow nope your gonna pick up next week. That's an hr of work! read more

Evergreen Disposal & Recycling - Junk Removal & Hauling Near Me

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WORST CUSTOMER SERVICE EVER!!!! Since they took over for Cornelius Disposal.... they didn't accept me online bill payment. Sent my account to collections because of an incorrect payee name. They sent the check back to me in the mail asked me to endorse it without a return envelope. I also made an additional online payment. They have now charged me a 25.00 Reinstatement fee.... that they refuse to reverse. I haven't had service for 3 weeks. And it took them more than a week for them to apply the check I sent back. Ohhh then they told me I HAD to give them my drivers license or SSN to get my account reinstated!!!!! read more

I've had many utility companies in Oregon and this is the most unprofessional one I've used. This company charges for 2 months of service at a time which is becoming more standard I have heard. I've worked with Daniel several times and have had several times where no resolution or explanation is met or given and in the end I am corned into paying for fees. This company charges for additional trash as set by the county. This company requires pre payment for additional trash bags set next to the container. If there is 2 late payments this company will charge deposits on any additional pick up for the rest of the accounts existence. This company has very aggressive customer service and I have been hung up on while asking questions. I do not cuss or lose professionalism or respect. When communicating so I'm not provoking this. I have had this company miss pick ups and then refuse to come until next week. This company has 0 communication between drivers while they are on route they have told me as a hazard prevention to reduce distractions. So if you pay a bill the same day as pickup no matter what time you pay for it, even 12am 1am for example they will not pick you trash up, come to your street, pickup all your neighbors trash and skip yours, but they say they will charge you extra and come back the next day. Logistically they are skipping you with your paid account because the drivers receive a route with accounts in the morning. I've had this company stop and open my trash cans and proceed to go through my trash. This company has rejected to pickup my trash because of a chair cushion in recycling. And rather than just put it in the empty trash can directly next to the recycling company policy is don't separate any trash at all. So they charge you and won't pick it up. I've been charged over $100 for putting plastic grocery bags from the store into the recycling because apparently they are biodegradable not recyclable. I've never had any of these issues with Waste Management, I understand there are policies that are set to protect the driver and the process. However it is the discretion of the driver to do there job. It seems to be that company is struggling, and as Cornelius disposal and changed names or was bought out. Has 3 customer service reps. And drivers that are under performing. read more

I have just received a letter saying my services will be turned off because of an 0.84 cents late fee. Isn't that great? Dave was a little abrupt on the phone. I couldn't even finish my initial sentence before being cut off. Too bad I can't shop around for another service. read more

This is absolutely the WORST service I've ever had to deal with. I have filed complaints with the BBB and the City of Cornelius. I've been battling this company for 6 months over their continuing contamination fees. They finally sent out a list of what they do or don't accept in the recycling MONTHS after they started hitting us with their contamination fees. I stopped recycling and started putting everything except pure cardboard in the trash. And if they see any recycles in the garbage, you get a fee for that too. The drivers are rude, the office staff is no better. You cannot win with this company, I've even received contamination fees when I haven't even put my recycling out. Tell me that's not a scam. So I fired these idiots. I now take my trash elsewhere. read more

Horrible customer service. Tiffany was very unprofessional and rude; no customer service/"management" etiquette at all whatsoever! This was my first time calling to inquire about "contamination fees" and had no first call resolution at all. Asked to speak to management and was refused the transfer. Tiffany stated, "this is as far as you're going to get." read more