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    Everybody Cycling

    5.0 (1 review)

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    5 months ago

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    Whitman's Bike Way Bike Shop - Bike that I like a lot.

    Whitman's Bike Way Bike Shop

    (6 reviews)

    Incredibly poor customer service! They were great for the sale, but not afterwards…read more We purchased a new bike from Whitman's Bike Shop with a full manufacturer's warranty. After only light usage the bike developed issues that made it unusable. When we reached out to Whitman's to bring the bike back for warranty service they said to wait while they contacted the manufacturer. A week went by with no response. We then called back and were told the same thing again. We waited some more but Whitman's still did not call back. On the last attempt, my wife was left on hold for 20 minutes and then got disconnected. She then decided to contact the manufacturer directly and spoke to someone within minutes. They worked with us and in the end determined that they would replace the bike through an authorized dealer. We asked if we could do the exchange at a different shop. Our new bike & repair shop is about an hour away, but they are professional and responsive. They got the bike in for evaluation immediately and are handling the warranty going forward. If we were luckier we would simply have gotten the bike from them to begin with. It definitely would have been less stressful. The bottom line is it doesn't matter how friendly or knowledgeable you are selling the bike if you don't follow through when there is a problem with a purchase. Delaying until the customer gives up (or the warranty expires?) hurts both your reputation and the manufacturer you are representing. It's not good business, basically like not having the warranty at all.

    My BFF and I came here to look at a new electric bike for me. Not only was Wendy very helpful in…read moreshowing me the electric bikes, but also some helpful accessories, and bike racks. What a wonderful bike shop, finding a local shop that sells such a good selection of electric bikes. As soon as I sell my current bike I will be back, Also they have two wonderful cats that are very playful. I can't wait to come back.

    Everybody Cycling - bike_repair_maintenance - Updated September 2026

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