My husband is building a home addition. He's done a lot of remodeling and worked on a lot of…read morebuilding projects, but this is by far the most ambitious project he's ever done. We decided to go through Gladieux because of the personal service we knew we would receive. We are so thankful that we did! They have been right there helping every step of the way. They know us by name when we come into the store, and it's obvious that they really care about our project. We might have gotten a few better deals at a big box store, but there is no replacing the customer service we have received from Gladieux.

This place fell into the trap of being a contractor center for many years. If you walked in the…read moredoor and were not someone they knew, usually a contractor, you got little attention. Not to mention the inside of the of the store was not set up for the average customer. I reluctantly went back this past weekend looking for a new hedge trimmer and was amazed. The help was phenomenal and the store has been transitioned into a very user friendly place with many updates. I used to avoid this place but not any more.

Amazing store with very friendly and helpful staff. If you are into aquariums and fish you should…read moredefinitely check this place out.

This store is so good. The family that owns it is so friendly and is so knowledgeable about the…read moreproducts that they can help you with anything you need. I get it might be a little mor pe expensive then other stores, but you also are paying for the quality, which here is great, and the knowledge they have that they can help you with. Would never change stores, because they are so good at what they do.

They genuinely helped me out when I needed a proper hitch for my work truck. I had no idea what I…read morewas doing or what I needed. Instead of letting me flounder they got me the right hitch and helped me assemble it.

Called to check on the status of an order that was placed in store. Rep said 7-10 days when the…read morepurchase was placed. 11 days later, I wanted to see if there were any updates or info on my order. I wasn't upset that our order is overdue, I was just curious to know if they knew a date. Needless to say the girl went on to cut me off and raise her voice to tell me she has no control. I understand and know that this is a busy season. I just wanted to ask if there were any updates. I won't be doing business there again. I have spent thousands in that store and now, wish I haven't. Good customer service is so hard to come by these days. Thanks "Ashley" for being rude.

Easily located in Rossford, OH, this location is conveniently located off RT 20. The location has a…read morewell lit and spacious parking lot that is well maintained. The staff needs work, hhonestly. They are kind and welcoming for the most part, however they don't seem to understand ecoupons from their website. Every time I have a promo code for an in-store order it usually takes three employees to interpret the promo. They tend to be a little pricey but with their loyalty program it helps me to earn multiple discounts just for shopping.

This location sold me a Russian Tortoise that has parasites…read morein the liver . It's so sad she has been getting treatment for a week at an exotic animal vet. They said that a vet would treat the tortoise if they became ill , however when I called the Banfield Vet inside their store said they do not treat tortoises. It's really a sad situation when you realize that this tortoise probably suffered a long time. If not for us taking her to the vet she probably would have starved to death. The staff is not knowledgeable about the reptiles , and I feel you should not sell them if you don't even have the means to take care of them. To rectify the situation staff kept saying they are completely 100% down for their animals. However , they made no effort to help this one. We will continue to treat this tortoise , and hopefully she pulls through . However save yourself the headache and DO NOT buy from petsmart. They don't know what they are doing !

My dog Marley love it here from shopping to dog grooming! The staff are very friendly and…read moreknowledgeable.

Went in to exchange food but manager or key holder I should say stated I couldn't do it. then went…read moreto grab my items and gave her a coupon code for my items but she stated she couldn't honor it, and wouldn't work. When I did an online order in front of her and showed her the code worked she didn't apologize or anything. She is rude and almost doesn't even want to shop here anymore. Need to get better staff, everyone else is a pleasure to be around. Just need to replace her.

Spent 136.00 and got charged .10 cents for a bag. Next time I'll save the money and shop on…read moreAmazon. Wonder why so many brick and mortar shops are going under.

Great customer service and very caring staff the store is very spacious and clean alsoread more