We couldn't be happier with our experience at Birch Haven Dog Kennel! Our 1-year-old Great Dane,…read moreScooby, was well cared for from the moment we dropped him off. It's never easy leaving your dog behind, especially one as big and energetic as a Great Dane, but the staff made us feel completely at ease. Scooby came home happy, healthy, and relaxed, which tells us he received plenty of attention and excellent care while we were away. The facility is clean, the staff is friendly and professional, and it's clear they truly love the dogs they care for. We highly recommend Birch Haven Dog Kennel to anyone looking for a safe, caring, and trustworthy place to board their pet. Thank you for taking such great care of Scooby--we'll definitely be back!

The owner operators are kind, considerate people who take very good care of their guests.read more

I've been taking my dog to Aunt Linda's for many years. I followed this grooming business from Luna…read morePier, MI to the current location in Point Place, OH. Neither location was convenient for me, but the service is so outstanding that I would follow them anywhere! First off, the groomers who work here are very gentle with my dog. They are aware that she is fragile and yet strong willed. They treat her with love and report any medical concerns they observe. I have peace of mind in dropping her off. They are also aware that I don't want to have her there longer than needed (because grooming is inherently stressful) and they communicate with me so that I'm aware of how busy they are on a given day so I can decide to bring my dog in earlier or later. It appears that Clarissa is in charge of overall management. She and all of the groomers are wonderful! Second, they do a great job of grooming my dog and always ask if I want them to do anything differently each time. I couldn't be happier with this business and highly recommend it. By the way, there is easy parking behind the building.

I needed to find a new groomer for my dog. I called Aunt Linda's. I had to wait quite a while to…read moreget an appointment, so I figured this would be a perfect place I have a 7lb Yorkie that will soon be 16 years old. When I went in to pick him up, I asked how he was they said he was a hand full and they had to use two groomers on him so they would have to charge me more. They said every spot they touched, he squealed. They said if I bring him back and he behaves better it would be less. I paid 83.00 tip included. I can't imagine how our poor baby boy felt. The little guy is hard of hearing and his vision is bad.I feel bad just leaving him there. He was all curled in a ball in the cage and when I mentioned it she laughed and said he wore himself. Needless to say I won't be back and I would only send you pet if isn't and doesn't have joint pain . I guess old

Based on my personal experience, I have serious concerns about the level of care provided at this…read morepet salon. The environment did not appear calm or reassuring for the animals, and I observed handling practices that seemed overly forceful, particularly with an elderly dog who was struggling to follow directions. During my visit, staff members appeared distracted and unprofessional, and their interactions with customers who expressed concern about their pets came across as dismissive. I also noticed dogs being kept in cages for extended periods before grooming, with little effort made to comfort those that were visibly anxious. Overall, the atmosphere and the handling practices I witnessed left me deeply uncomfortable and concerned about the well-being of the animals in their care.

We've been getting our dog groomed here for years on a monthly basis and have had a good grooming…read moreexperience. However, the customer service is awful. Called to change an appointment before opening, left a vmail 3 minutes after opening requesting a call back, called again twice within 10 minutes. No call back and a text charging me a fee. Finally got in touch with the owner asking to waive the fee: she was unbelievably rude then took the liberty of cancelling his upcoming appointment without alerting me. Watch your wallet and your back.

Called about nail trim for my cat and told that they welcome "walk in" owners/pets. It's a small…read morebusiness with a BIG heart!. The ladies where all VERY nice and loving toward their 4 legged customers. Unbelievable pricing combined with great service is a winning combination. Just wish they were closer to Holland.

I took my boxer there and she's very skittish just to get her nails clipped. It took 4 of the girls…read moreto try to calm her down and they did, because well shes a boxer. I am able to see everything they do to your dog which I like. The place smells really good too. Prices are very reasonable. I'll be taking my Shepard/retriever there for her haircut, nails, anal glands etc. I think they do mobile services, but you may want to contact them first.

They don't even deserve a 1 star. I DO NOT recommend this place to anyone who loves and cares for…read moretheir pet because the people there will not show the same love and compassion for your pet. I took my mini goldendoodle there for a cut and bath and showed the groomer a picture of what i wanted. My dog was completely shaved he looks like a rat, his belly was cut and bleeding afterwards and the leash I took him there with was completely destroyed. I called to speak to the groomer about the situation as none of it was brought to my attention at pickup. She denied everything and acted like she had no idea. When the owner Toni called me the next day she was extremely rude and wouldn't even let me talk. She just wanted to tell me how mean my dog was and tell me I needed to have him neutered. She never apologized for the incident or offered a solution to rectify my experience. I understand mistakes happen, but be upfront about it and if you own a business customer service should be a practiced skill. I've reported this business to the BBB Especially after having to take my dog to the vet to have his belly looked at to prevent infection which cost me even more money! i highly encourage anyone thinking about going here to think otherwise.

Our 1st grooming appointment went great! Lucy smells incredible and is happy! So am I, a big thank…read moreyou to Todd! Looking forward to seeing you again!

Nice people great service great service and I was very thankful they were good with my dogsread more

I've taken my Cat Cloud Dancing in for grooming and they've done a fabulous job she comes home all…read morenicely fluffed and buffed. I've also taken my dog Holly in an she comes home all nicely cleaned up and nails done. The ladies know how to take care of the pets very well. My pets are very well taken care of and loved when they're there. Cost here at this groomer I find to be very reasonable. I'm a very frugal lady and I'll tell you what I find at their prices here at Scally Wag's are extremely good. Skyler's mom.

We just moved to Toledo, and have had trouble in the past finding a good groomer for our doodle…read morethat doesn't break the bank. She did an amazing job and we will definitely be back

I have been coming to grateful pets for the past 10 years and have loved every visit. Kaitlin and…read moreher team are great and have been doing it for years. I typically get a short and fluffy cut and they hit a home run every time. Our boy is always smelling nice and fresh. I'll see you all soon. I know many ppl that are loyal to this place!

I give these people 0 stars we have a Newfie and when I dropped her off this morning they said and…read moreI agreed she would get a summer cut,. this is the second time they did NOT do as we asked she was barely trimmed and bathed, She still has a wet dog smell. on top of that we were charges $185 this place sucks and for the second time they refused to accommodate our request I would and will never go to this place again the worst of thew worst