Helped a friend recently with recycling her cans, glass bottles, and plastics…read more We went mid day on a weekday so they weren't crowded. Staff was helpful, they appeared to give us an accurate amount of money back - exactly what you want out of a recycling place. We did have to take the tops off the glass bottles, in case you are going there.

This is never a pleasant experience. But I have to say that it is run very smoothly. If you seem…read morelike you don't know exactly what you are supposed to do to do, the guys there are very friendly and always willing to help. I help two clients of mine save their cans and bottles and I save my cans and bottles and bring them in to make extra money, every little adds up! I definitely suggest going to this place!!

Needed help with a problem we were having with transients in our dumpster area, and Darlene was…read morefantastic and helped us out. She was extremely professional and nice to speak with. Thanks Darlene!

Lazy drivers. Bulk pickup used to happen no problem. Now the drivers don't drive up to the top of…read moremy street and say "it wasn't there" which is a lie. Any map would show them where the house and trash pickup is. They just keep leaving it and I have to keep rescheduling.

I loaded my truck with lots of 1970's electronics: 2 tv sets with integrated vcr, a record…read moreturntable, cd players, amplifiers, a vacuum cleaner, a microwave, phone answering machine and a few other items I could not identify but had cords to plug into a 110 outlet. So what's good about "Computer Recycling"? I pulled up, dropped the tailgate, a guy comes out and starts taking all the crappy electronics out and stacking it with other junk people delivered. I helped - but this guy unloaded the microwave which was heavy. I then got back into my truck and drove off. What could be nicer than that?! Free disposal of all this old nasty electronic crap. If you are a landlord or your brother-in-law moves out of your house, you will love this place! I can't tell you how exhilarating it was to drive off and leave all of that stuff. No papers to sign, no cranky old guy to say, "I don't know... that looks like nasty stuff." Just drive up, dump it and leave. Who knows? Maybe you can get rid of your brother-in-law too! They may have a job for him sorting all the stuff out. He could probably handle it with some supervision.

This place used to be AWESOME! However, I recently went here and the guy who fixed the computers…read moreis gone. They no longer fix computers. The woman said they only work on the computers they sell and since they sell over-priced junk, I guess they're not going to be fixing any computers. Am now looking for a new place that is reasonably priced and takes only a day or two to fix.

I like to recycle my cans here . The transaction is always fast and easy . being in a major…read moreshopping center , there's always something to spend my recycle refund on .

We got there about 8:50 & waited in the truck. It started getting a line so I finally got out. It…read moretook almost 2 hours before we got out of there...I hate doIng that chore.

This location is very convenient for those of us living in Santa Rosa. The women working behind the…read morecounter are nice and efficient. If you have certain types of "stuff," this is a place to take it.

Republic Services has been fairly dependable, despite the unfortunate and typical lack of…read morecommunication with large service companies between who you speak to on the phone and the crews doing the actual work. On numerous occasions, truck drivers and crew have not gotten or have ignored vital information regarding details of waste and recycling collections at our home in Lafayette, CA. Most discouraging of all, Republic Services policy includes NO credit for time periods already paid up (and you always pay in advance for their services - not the usual for any service company). Consequently, when you want to end service because you are moving out, and for any other reason, and you've already paid for a the 3-month period in question, you receive no credit for the time you will not need service. This could mean up to 3 months of wasted expense, if you were to need to end service near the beginning of the 3-month billing period that was already paid for.

Recology provides debris boxes for large-scale removal of waste from your home. Joe Geist runs this…read moreprogram, and he is AWESOME. He's responsive, professional, friendly, flexible, smart, and offers the most excellent customer service I've ever experienced. His can-do attitude goes a step further and results in does-do execution. Thanks for the exceptional experience I've now had renting from y'all twice.

If possible to leave less than one star for 'The Ratto group' 'the unicycler' or 'waste management'…read moregroup that contracts with Santa Rosa for curbside waste pickup then I would do so! After being an excellent customer for 10+ years my family and neighbors have been treated to outrageously poor customer service at all levels and espoused most vociferously by the self proclaimed manager "Joe Geist". We have found this group to be adversarial, confrontational, not solution or resolution oriented....and basically everything you would NOT want to experience from a business or in the case of curbside pickup utility. They have acted in a dismissive, punitive and discriminatory manner with regards to our service! Despite repeated assurances from their staff that our concerns would be addressed they failed to follow through on every case. Our concerns with the utility side of their business will be addressed with the city/county. Please consider this to be our strongest recommendation to find another business to fulfill your needs. Caveat emptor!

Worst experience. Having to wait 30 minutes for someone to answer the phone. Then having a rude…read morereceptionist talk down to me and raise her voice at me too. When I asked to speak to a supervisor or manager, her voice became even more so loud and irritated that I able for management. Unfortunately , I didn't get to speak with management and just hung up! Therefore, I don't recommend this company !

Terrible customer service! I called to ask for an extra trash pick up and the person that answered…read morecould not help me, only stated that "I am just here to take a message and have someone get back to you within 24 hours". It was during regular business hours when I called. Her attitude was horrible and she seemed annoyed that she had to take a message. The next day a girl called me back as was equally rude. She gave me the option of 1.) having my trash can picked up, anytime from the time of the call to 6pm the following day for 16.95 or 2.) leaving 32 gallon trash bags on my regular trash day for 16.95/bag. I attempted to clarify the cost because 16.95 for an entire trash can and 16.95/bag seemed like an unreasonable price difference. She very rudely said to me "listen, do you want to schedule an extra trash pick up or not?". One would think that for a company with such a bad public image, they could offer better customer service!