I have worked with DK Systems many times over the past few years. Their technicians are always helpful. My issues have been resolved promptly and they have explained the solution in easy to understand terms. Whether it was as simple as loading an antivirus program or recovering information from a crashed computer, they quickly fixed the problem at a reasonable price. They have also been willing to answer questions over the phone for simple fixes. Highly recommend them. read more

Expensive and unskilled labor. They told me my graphics card was faulty despite not removing it and testing it in a confirmed good system which is basic hardware troubleshooting 101. Had to specifically request that. After "upgrading my system" it does work better to an extent other than the constant crashing that this shop couldn't even diagnose and only started occurring after the hardware install. Its unfortunately not an exaggeration to say that Geek Squad would probably be better. read more

Give these people all your business! Looking for Top Tier Professionalism without the robotic low energy vibes? look no further Def best place in the county. *Side note- Few TikToks and a little more marketing this place would be Booming read more

I don't have a lot of confidence that this outfit will give me good value. I spent $290 for a site survey for my granny unit to improve its internet reception (Starlink through the main house). Almost 3 weeks later, Derek finally issued me some recommendations. The ostensible reason for such delay in receiving the report was "a death in the family." For how measly a report I received, I would have thought that Derek could've issued said report in the airport en route to "funeral." I hate to be a non-empathetic "birther," but show me the death certificate! Furthermore, I took notes on what issues Derek would address in his report. Had I not taken notes, I would have received just one shoddy email detailing the new switch he recommended. Subsequently, I had to ask about 1) change in router setup to streamline my system, and 2) whether or not I could tap into my neighbor's AT&T fiber connection. They included an estimate for cost. I take issue with charging for travel time at the same rate as IT; so just a half hour trip one-way from Rohnert Park to my house in Healdsburg will run $82.50! No thanks. Overpriced outfit. And yes, I was fully aware that the site survey would cost $290. I'm complaining about the promptness and value of service. Low value for the price. read more

Ashley is wonderful in help you understand what was done to you system and why. Better tan waiting for an appt at Apple stores. Wondeful concuderater people, even at lunch time Uwiuld reccommed this business yo any one. Ashley even showed me a part that I should buy, why z, what to do with itt.. he even wrote out indtructions a seior person carn tundrstand Timmmmmmn- read more

We had a problem with an old but still working computer in our office, and they were not only willing to check it out, but they also ordered a part for it that is not easy to get. We also took our home office computer in when it wouldn't boot up and they were able to look at it and diagnose in a reasonable time. The repair was great and is still going fine. I also feel the quality of work is high but the price is very reasonable. We are happy to know that they are there if and when any more problems come up. read more

I had a lot of issues with my older laptop and took it to be cleaned up and felt it was still not good enough and was referred to them by a friend and called them and they were awesome! I was treated professionally, and they explained what they would do in easy terms. I was MUCH happier with the repair, and they were VERY AFFORDABLE and told me to bring it back if I was remotely unsatisfied. I do not understand computers and they were very patient and I highly recommend them-yaaaaa for DK SYSTEMS!! A very satisfied customer indeed. read more

I took down a website a couple of years ago that ran a program written in PHP coding. I recently got the website up and running again, but the PHP program wouldn't run because it was tied to a database and a cron job, both of which were on the serve. The PHP program had to be reconnected to a database and the cron job on the server. I talked to Corby, I believe the owner of DK Systems, and he referred me to Derry, a computer programmer. He said I would have to pay an initial fee of $405 to check out the program, at which time he would give me a price. I foolishly paid the $405 and sent Derry the program for his inspection. Derry created the subject line of "Website Troubleshooting." I told him that the program worked fine when I took the program down and that it didn't need fixing. He soon after told me that I was right, the program seemed to be written properly. Soon after, I got a phone call from someone who said he worked with Derry. He said that the program needed a lot of work because of this, that and the other. He said it would cost $5,000 or $6,000. I don't think I spent more than $1,500 to write the program in the first place. I emailed Derry and asked how it went from looking fine to costing $5,000 or $6,000. He never responded. So there you have it. It sounds like a scam to me. read more

I have used DK Systems for many years, not only for a computer purchase, but my annual computer check up and installation of software. They are friendly, accommodating, and most importantly know computers inside and out. I recommend them anyone who needs work done on their computer, but also for purchasing. A very satisfied customer. read more

DK fixed my laptop and when the new battery was faulty, they ordered a new one for no cost.

These fellas are terrific and have my best interest at heart for many years. Always great for advice and guidance too.

DK Systems has been very instrumental in the success of our business! They are knowledgeable and can easily answer our technical questions. We highly recommend them! read more

Great service, great people. Upfront pricing and good communication. Thank you!

My laptop had died, and the folks at DK were able to recover all my data for me, and to see up a new PC with everything I needed. They did this quickly, and with a great attitude. read more

I needed help with a pretty simple task: getting the data from one specific folder off of an old hard drive and onto a flash drive. I first went to a different business (in Petaluma) for help, and they copied over a bunch of other files, but not the one folder I asked for. Then, I asked a friend for help and the same thing happened. Sigh. After calling around to several places in the Santa Rosa/Rohnert Park area, I decided to go to DK Systems because (1) they actually answered the phone when I called, and (2) they were able to answer my questions and give me a clear price quote and timeline. When I dropped off the hard drive, DK Systems said that they would waive the diagnostic fee because there was no diagnosis needed (only data transfer). They said they would charge for 1 hour of time (although it wouldn't take that long), and that they would get back to me within a couple of days. I was pleasantly surprised when they called the next morning to let me know that they were done. I was even happier when I got home and took a look at the contents of the flash drive, and the folder I asked for was on it! Although I would have appreciated if they hadn't charged a full hour for a relatively quick task, I am so glad to finally have access to those files! read more

It pains me to give this review to DK Systems (DKS) because I suspect they are run by good people, their community college-aged technician is appealingly earnest, and I know that computer repair is a tricky business. However, my hope is that others will not have the same painful experience that I had. Following is an abridged summary of my attempt to get a Dell laptop with a simple problem fixed throughout a period of about four and a half weeks. After the summary you will find my suggestions for future customers. SUMMARY: I dropped off a laptop that worked but needed a new monitor. I was charged more than $400 (and about $100 over the initial quote) to fix the laptop. More than four weeks later--which was three weeks later than promised--I was told my laptop was no longer in a functional state. The technician first apologized saying something about how they had restarted my laptop so many times they "couldn't even get to Windows." He thought "maybe it was the BIOS or something." The next day when I arrived to retrieve my beloved machine (that was now labeled e-waste), the technician kindly added, "Sorry for your loss." He also explained that the hard drive failure was just a "terrible coincidence." (I might have believed him if I hadn't paid for a diagnostic already--and if he hadn't already confessed that he felt culpable.) SUGGESTIONS: 1. Be aware that DKS technicians are spread very thin. They might be in triage mode. I say this because I learned in the approximately three hours that I spent inside the store waiting to be helped (over a course of three days) that at least two technicians have left DKS since the pandemic started. I speculate that DKS team members do take good care of the people they know/value. But they might not have enough experienced technicians with time to help the people they do not know/value. 2. If you do agree to pay $75 for a diagnostic, find out what the diagnostic will entail. (For example, it would seem logical that my hard drive would have been tested before they ordered parts for my broken monitor; why repair a monitor if the hard drive is going bad? Apparently they did not test my hard drive. It is not clear to me what value the $75 had for me, but I understand that fixing computers is a tricky business.) 3. If you do agree to leave your laptop for the diagnostic, find out if the laptop will be reassembled as part of the deal. I say this because my laptop was out of commission for about four and a half weeks--and I couldn't pick it up because it was disassembled! This extended laptop disassembly was actually stressful to me for a number of reasons, including that I value use of my laptop (with help from an external monitor) as well as the security of my data. 4. If you proceed with the repairs, get the bid in writing and hold DKS to the bid. I say this because the technician told me they are not like a retail store but are like contractors. Using the contractor metaphor as his guide, his plan was to charge me not just for the diagnostic (that doesn't seem to have been very thorough), but for the parts and labor that could no longer help my now-broken laptop! He had many excuses and talked at length about how they no longer had a supplier they could rely on. And yet they were still having to spend time "helping" me with my laptop. According to his logic, I would be the one to compensate DKS for their ultimately unehelpful time and help. 4.1 Fortunately for me, DKS's part-time accountant was in the store the second day I was asking for clarification about our contractual agreements. The accountant told the technician I had paid for a diagnostic and he should refund me for the parts and labor since my laptop wasn't going to be fixed. Thank you accountant! The technician had originally told me he didn't have the authority to refund my more than $400 and that the store owner was "indisposed." When the accountant stepped in, my stress levels abated. 5. If DKS says they are going to call you, and they don't, call them immediately! Don't wait to be polite. I say this because they never once called me to tell me they were having trouble finding parts. I waited three weeks to find this out. 6. If you have a bad experience at DK Sytems, don't blame yourself. At the risk of stating the obvious, everybody's having a hard time right now. Pandemics and fires are really hard on small business owners. You might have overlooked a few red flags (as I did). Overlooking red flags is your prerogative. And there's probably no harm in writing off your losses as a form of charity. That's what I'm going to do. I hope things get better at DK Systems. And everywhere, for that matter. read more

I had a computer emergency that needed immediate attention because I make my living teaching online. For a mere extra $29.99, DK Systems staffer Chris was able to bump my service to the top of their list. He ran the diagnostic overnight, which correctly identified my issue as a failing hard drive. Most of my diagnostic fee was then applied toward the repair charges. DK Systems installed a new hard drive and returned my computer to me at the promised time. Not only is my computer fixed--it now works faster than it did when I purchased it brand new! Thank you, Chris and everyone else at DK Systems, for the fast, friendly, and excellent service. I hope I never have another computer issue, but if I do, I will definitely call DK Systems again! read more

DK Systems are thouroughly knowlegeable responsible and darn nice, too. I've worked with them several times, and each time I'm more impressed. I'd never look elsewhere for computer or networking issues. read more

The guys at DK are true pros! I bought a new computer for my son at Best Buy, an HP two in one tablet laptop. It had problems so naturally I took it back to Best Buy because it was under warranty The GEEK SQUAD aka UP SELL KINGS decided that I needed to buy a $250 service plan from them because they said that the issue with et computer was not a warranty issue and as I was just about to sign up for it they then told me it would take approximately 45 days to fix! I then grabbed the computer and went to DK Systems. I have used DK before and they actually fixed my sons computer, under warranty and way faster than Best Buy. I was on a business trip to the East Coast and spilled water on my apple laptop, it shut down and of course I was concerned because of all the data on the unit. When I returned I took it straight to DK, they said that they were not sure they could recover everything and then they told me that a certain module for recovery had to be ordered from China due to the fact that Apple had used a new sophisticated hard drive in my Mac Book several years earlier and that they actually changed the hard drive after only one year so the recovery "tools" that third party vendors made were limited to say the least. I agreed that they should order that part even though it was estimated to take about 30 days for delivery and even then they could not guarantee that the data could be recovered! What I really appreciate is the TRUTH! the guys at DK told me the best and worst case scenario. After only a couple weeks I got a call that said the part had come in and that they were able to recover my data! they even took my new computer and loaded all the files up for me. Everything was there and I was able to resume my normal daily computer work "now heres the good part" THEY WERE UNDER BUDGET AND FASTER THAN THEY PREDICTED! EXCELLENT CUSOTMER SUPPORT! I am heading there today to have them install more RAM on my sons computer and know they will do a great job. Thanks DK Systems your all real pros read more

I brought my laptop in because it was having trouble 'waking up' up closing the top. Also, it needed memory and I was told it could benefit from a tune up. I now understand that this is computer repair speak for "hey, moron, glad you're here - I have an imaginary service for you buy." At any rate, they took the laptop, then when I went to pick it up during normal business hours, they were closed with a note on the door. Worried and in need of my computer, I called. No one answered. This went on for 3 days! There was no apology, and they charged me 180 bucks. Oh, and NOTHING WAS FIXED! read more

Call and ask for Derek. He's your guy. He's super knowledgeable and works quickly for those of you who have tight schedules.

I stated my Xbox one was not turning on and I did the reset I asked for it to be repaired and only said was I have a disc in it and if I don't get it back with my Xbox I'm gonna call theft than the guy hanged up on me.And I'm like what the hell only said is that I'm gonna report it and you're just gonna hang up on me I haven't been to any of these companies this is the first time douche bags read more

I was not impressed by this place. They had my computer for a full week before I was contacted about the cracked screen, which they understood my concern about, but did not address fully why there was extra time taken for the internal analysis. Communication skills were lackluster over the phone and in voicemail. I was also told to come in at anytime, but they were locked up with no phone response during "open hours" with no note on the door. So I had to drive over twice, which is unfortunately not ideal for my schedule. I wanted to give the benefit of the doubt for that, because things happen, but apparently they close anytime the employee goes on break, so give them a call before you visit them. I got my laptop back and there is at least one part rattling around inside, which worries me that it'll cause damage, but I am not willing to take it to someone again with how expensive it is. I did not notice it until I got home unfortunately. Again, perhaps a benefit of the doubt for them not noticing it either. I would recommend getting a quote somewhere else first as the fee here is hefty if you choose not to follow up with their additional services. All in all, unfortunate circumstances combined with the laid back service resulted in a poor experience. read more

No stars at all! During evac i dropped off my 6 year old Gateway running on Windows 7 to be upgraded to Windows 10. I had to pay $75 upfront for a diagnostic to see if they could do the upgrade. When i came to pick it up i was told that they didn't install it and that i had to buy a new computer. I asked for a refund but didn't get it. When shopping for a new computer i found out that it is common knowledge that Microsoft recommends to get a new computer if yours is running on Windows 7. No need to do a diagnostic! But they should have known and maybe they did and they thought they can rip off a 72 year old! Worse: The technician talking to me was so drunk that i had to step back to avoid smelling the stench coming out of his mouth! He told me he removed 3000 viruses and wouldn't charge me for that, well, whats the point when you have to get a new computer anyway. read more

I had a very good experience at DK. They fixed my pc promptly and stood behind their repair

I had the worst experience with this company. They told me my computer needed some parts, after three weeks of waiting I had to buy another computer, and decided to cancel the repair. They still charged me $75 for the non refundable deposit, plus 20% restocking fee for the part that they never received, plus they placed the wrong screws in my computer. I ended up paying about $130 and my computer didn't get fixed, and with the wrong screws. I took my computer to Rohnert Park Computer Repair. Josh fixed it in one hour, no part were needed and he only charged $50. Don't waste your time and money using DK Systems!!!!! read more

Have used them for years at my home in Cotati. Great prices for the highest level of service. I can call them about anything concerning my PC and get a very complete answer read more

Have used DK a couple times and found that when you take computers in don`t believe their time of diagnostic. They are afraid to tell truth about time. We were told twice that we were liars. This last time we finally went in and were told that they left msg. Not True! They also claimed that mother board was fried. I do not believe they even looked at computer except to take out battery . Stay tuned for verified result from another computer company. read more

DK systems is great! My computer got a nasty virus and they had to wipe the whole hard drive and reinstall everything. They also had a very small time window (less than 24 hours) in which to get everything done (I needed my computer back in time to send my payroll data to make sure all our employees got paid!). They arrived the next day, got me hooked back up and I was able to get my payroll finished in time. I highly recommend this company- Ryan is the best!! read more

OMG, Thank you SO MUCH Derek @ #DKsystems!! Not only could he do a house-call for my behemoth of a computer, not only did he fix some crazy thing that was overloading my harddrive, but he also installed a needed DVD burner so that I could get my friend's videos to him in enough time for him to give at Thanksgiving! Plus, he made it all happen in an hour! Thanks DK Systems! You rock! read more

0 stars. I don't even want to recount all of the problems I have encounter with this outfit for the last 2months. And it's not over yet...Today they tried to give me the wrong laptop...I caught that but didn't catch that they gave me the wrong charging plug. Unbelievable. No wonder they can't keep their staff. Sad. DO NOT put yourself through unnecessary aggravation avoid this outfit at all cost. read more

My daughters computer was having several issues so I brought it in without looking at it. I just wanted it done. I gave them $75 to start . They called and said it needed a keyboard, and the touch pad was broken. The price was outrageous but I was happy just to get this off my to do list. Well, they wouldn't start without an additional large payment. Now a 20 minute drive, the convenience factor is lost! Just picked it up. Well guess what? The mouse pad was merely turned off. F7 fixed that. And the keyboard, a very low priced part to order. So I did and it took 30 seconds to install. I don't mind paying for customer service but that was sleazy. read more

Just went into DK Systems this past week. My monitor's screen on my Dell dimension 8400 was blacking out repeatedly when power cycling it. Ryan at DK systems told me he thinks the issue could be the monitor but it needed to be tested and suggested I bring it in. Ryan just did a quick test, at no charge to see if screen is shot. Yes, it was a goner. DK had several used monitors for sale, Ryan told me a ball park price over the phone $50. I ended up purchasing a used Dell monitor for $65 and it works perfect. Ryan was so friendly and honest. I can usually tell if someone is trying to give you the run around to make a buck or if they are being genuinely straight up. Ryan was straight up. This is my second experience with DK and as long as they are in business I am a customer. Last year I had a virus and they honored a coupon, I received in my local mailer for diagnostic and removed the virus like they said they would. After I went home with my not infected computer they continued to have conversations with me for the next week over the phone about my little questions. GREAT HONEST SERVICE. To top it off I have a two and five year old who were very hyper when I took my Monitor in the on the cooped up rainy day. Ryan was very understanding and kind to my Mommy juggling act. Thank you. When I need to purchase a new computer, hopefully not for awhile, I will be going to DK. read more

Took my PC in because MS during a update of windows 10 gave a watch dog virus, while it was in their shop they told me that my HDD was starting to fail, all though I had never had any issues with it. I brought in another HDD so they could clone to it, when I came to pick it up all I got was a wiped drive and they had the gall to charge me $110.00 for wiping my drive. Hell I could of done that for free and right at my own home. Stay away from this shop at all cost, if you want reliability go some where else, these so called techs don't know what they are doing. read more

Beware of this rip-off joint! I went in there with my 80 year old mother to have the pin replaced on her laptop to which the charger is attached. My mother knows nothing about computers, but thank God I do a little. The guy at the desk said first he had to run a diagnostic, which would cost $75, and then the Labor to fix anything would cost $115 per hour with a one hour minimum. I asked him what do you need to run a diagnostics for? He said in case there's a hard drive failure or any other problem. I made it clear that there is no hard drive failure. The laptop simply won't take a charge. He said their protocol is to do the diagnostic regardless. My mom freaked out to hear the word hard drive failure and panicked. The guy smirked. Obviously their true protocol is to fear monger senior citizens. I told my mom not to worry, this guy is just a scam artist and the business just evil and greedy. We left with her laptop. I took it apart, fixed the pin following a DIY video on youtube. For free. Took me 15 minutes. Do not go here for any reason. You will be miserable and ripped off. And the horrible part is, you probably won't even know you've been scammed. Shameful shameful shameful shameful business. read more

Worst experience ever! Task was to replace fan. After 2.5 weeks I decided to take my machine to Santa Rosa Computers. DK gave me the following excuses over the 17 days they held my computer hostage: tech quit, two techs called in sick, a truck ran into the building and they had to order a new fan (three times and once aft r I knew it had already been installed. Never again! read more

We needed to find a new IT provider for our business and DK Systems came highly recommended by another reliable vendor that we use regularly. I called to talk to them about our needs and they immediately set a time to come meet us and to review our computers and our needs at no charge. We have had to use them 3 times in a very short period of time, one of them for an emergency with one computer. Their response times are excellent. They took care of us the same day for the computer that was down. Their personnel is friendly, knowledgeable and very user friendly. On the last project they worked with our Tel-Com vendor to install some software and I was very impressed with how well things went. I would highly recommend DK Systems for anyone looking for timely, reliable and professional IT support. read more

About ninety percent of the time, DK provided excellent service. They were super-helpful with in home networking, laptop troubleshooting, etc. My husband and I started working with them when they were small. I would give DK five stars..except that one time I brought in my new laptop to see if they could fix some software issues. The tech told me that my hard drive was trashed and wanted to replace my it for $350. I never found any errors on the hard drive, nor did HP. It would've been a lot cheaper for HP to replace the hard drive than the whole computer (which is what eventually happened). But hey, that was one time, and it could have been merely a "rush-job" sort of failure. read more

DKsystems has been working on my families computers for a couple years now and we have not had any issue. We've brought them all sorts of problems and they always get them fixed. The guys there all seem nice and want to try and help you fix your problems more than when we used to use another local company who seemed scared to actually talk to us. I've recommended them to friends and haven't heard anything bad back so I think that's a good thing. They are open saturdays which is nice since I work mon-fri they stayed open a couple minutes late for me last time when I called and said I was stuck in traffic They did close their Petaluma store which is unfortunate. However the other store in Rohnert Park is easy to get to, and I can shop at costco! read more

Took my computer into the shop to have some programs installed on my computer. A week later they called to tell me the computer was ready for pick-up. Went home & turned my computer on & found that the programs were installed but ALL my documents & pictures from my last 4 vacations were erased. Took the computer back the next day & asked why everything was erased. They had the computer for the next 4 days & called to tell me they could not recover the lost items. They said I should try DriveSavers in Novato. Sent my hard drive to them & a week & $400 they could retrieve very little of the lost files. They explained that they did not know what DK Systems did to loose the date. If you want your system & files erased DK Systems is the place to go. If you want your computer fixed I would go to another store for repairs. read more