Got a lot done today at Ace: kitchen knife sharpening, make backup copies of house keys, and picked…read moreup an online order for mason jars on sale. Ailien was so helpful and so sweet. She seems to be more senior (experienced) on the team because she definitely knew all the answers, like setting up the knife machine and finding my missing order and making it right. Ace has sooo much you can get here. I forgot you can buy grills, meat seasoning, picture hanging, gardening tools and so much more here. Next time I ought to budget way more time to meander and check out everything I need for my home and yard.

Location 4 stars: In the Porter Ranch Town Center's West end, in the former Toys R Us building…read more Plenty of free self parking on premises. Venue 4 stars: Large and modern. Well structured and offering a full selection of DIY and home and garden goods. They are not as builder/contractor oriented as say Home Depot or Lowes, but great for everyday needs. One great thing is that they are never busy. It is easy to get in and out quickly. Main reasons that I could see for the lack of crowds compared to other hardware superstores is the low turnout of contractors and the higher prices (discussed further down). Service 3 stars: I have always found this aspect of Ace Hardware hard to rate. Sometimes you walk in and there are smiling faces everywhere, greeting you and asking you if you need any help. Other times you will not find anyone to assist you and keep wandering the aisles. Overall service is better than Home Depot or Lowes but it could also be much better! Merchandise 3.5 stars: Again not as elaborate as Home Depot or Lowes, but good enough for a neighborhood hardware superstore when you need something quick. Convenience 4.5 stars: For me, they are the closest hardware superstore, about a mile away. Next closest are Lowes in Northridge (4.5 miles) and Home Depot in Canoga Park (7.5 miles). Not having to fight traffic, compete for parking spots, parking next to huge work trucks and getting dinged by them or the lumber carts, and not paying extra for gas is worth it, especially when I need something in a jiffy. Prices 2 stars: Generally much higher than Home Depot or Lowes. In one instance, a part that was $10.99 at Lowes, Home Depot AND Amazon, was $13.99 at Ace. This is 27% higher! Now every price may not be this much higher but as a general rule always expect to pay more for the convenience. The Bottom Line 4 stars: Convenience and lack of crowds wins it for me!

I always come to this Lowe's because it's convenient. However, I never really get exceptional…read moreservice here. They just tell you where to go and look on your own. This is why I had to do a return because I really didn't have enough help and the item the person told me to get was too big. They do have a huge selection with quality, but they are very expensive in my opinion. I do like how they run the return line because it goes quick. Just note that you do need your receipt though!! It's plenty of parking here!

Large self park parking lot located on the corner of Corbin and Nordhoff St…read more This location has easy to find items since everything is located at its designed areas. The staff is helpful and friendly. I was just looking for an extension cord and found it. Overall, I will come back to this location.

Frank Sanchez did an awesome job coaching us thru or screen door selection and installation tipsread more

Service is atrocious at this store! I saw a patio table that I am interested in buying earlier…read moretoday while in the area. There is a similar table on Amazon, but I prefer to buy locally when I can, so I phoned the store to speak with an associate to see if the table was in stock and whether I could pick it up this afternoon. 40 minutes on the phone later, bouncing between automated and very unhelpful robots and equally unhelpful store associates, I'm giving up. Amazon it is. If stores like Lowe's hope to compete and survive then they need to distinguish themselves with superior customer service. However their associates don't seem to care one bit, even when a customer is asking to spend money at their store. Sad and embarrassing for them.

I am looking for a pump, and clicked on an ad for Harbor Freight's a Drummond 3/4 HP Submersible…read moreUtility Pump, Stainless Steel Construction, 4400 GPH-so I called the store and got an absolute run around for 15 minutes. First person who I spoke with told me the item was not in stock and when I asked her if any other stores had it in stock she immediately said no, it only shows one available. I asked her where that one was and she said "what do you mean?"....I said-you told me that it shows there is one available-I want to buy it, where is it? She said oh you can't buy it, it is a display. Ok.... So I then ask her how long it would take to get one if I order it? her reply was "What do you mean" Me - I am not sure how to rephrase that-your item is out of stock, I want to order one. She told me that they do not take orders... So I ask-so your company is advertising a product that is not in stock in your store, or any other store and I cannot order it-she said yes. So I asked to speam with a supervisor-perhaps that person can help me figure out how to purchase the item they are advertising. After 5 minutes on hold, another person comes on line, and after going through all the same information, he also tells me there are "not any available within at least a 100 mile radius", I ask if he can perhaps suggest a comparable pump? While still on the phone with him, I go back to the website hoping he will offer a suggestion, and the link for the pump I called about shows that it is in stock 5 miles away and ask him why it is showing they have them if there aren't any in a "100 mile radius" he says "let me check....uhhh oh...yes they show that there are 3 in stock". Are you kidding me?? So apparently BOTH of these people were too lazy to actually check and see if there any in stock anywhere else? They need to do some serious customer service training here-these associates do NOT care about customers or sales.

Lemme tell yall I went to the store three hours before they closed to buy a four drawer tool chest,…read moreI wanted to take my time to look at them but she had informed me that after 6 they don't hand them out for whatever reason right. But luckily it was 5:50 so I go okay can you grab me one in black. She proceeded to walk as slow as she could while somehow being out of breath. Comes back exactly at 6 to tell me they can't give me the product. Do better yall lazy.

Went in just wanting to buy some wire but ended up buying our whole supplies needed to upgrade an…read moreelectrical panel because Jon was so helpful! He was so helpful in getting all the supplies we needed and helped us consider parts we would need that we didnt think of. Will definitely be coming back if we need anymore electrical supplies. Thank you Jon for being so helpful!!

I spoke with David Suruy by telephone and found him to be knowledgeable and professional. Upon…read morearriving the next day to purchase the supplies, everything was prepared as discussed. David and the staff at Main Electric made the process efficient and comfortable. Thank you for the outstanding service.

Caroline helped me with my pickup order even when she could've made me wait 2 hours to pick up my…read moreorder. She went to the back herself to find the items to bring it up to me so I would not have to wait. Would definitely come back here again.

Ricky was fantastic with helping us with the Christmas tree and loading on to the car. he was quick…read moreand efficient and very hard-working. We really appreciate him!!

Very poor website I tried to order just a catalog and the account opening process was NOT user…read morefriendly. So there full i will never be ordering from ANY GRAINGER. You all need to change this put Customers first

I've never come to a parts store with employees that work this slowly. If you are in any kind of…read morerush, or expect to do anything quickly, avoid this place at all costs.

I'm a homeowner and when you own a home, you end up at a hardware store more often than you'd like…read more Well, more often than I would like. I am not very handy. My skills are pretty basic but when I need something, this is where I go. Anything to not have to shop at Home Depot. These days is fine by me, but beyond that Franklin's is a neighborhood staple. The employees there are always very knowledgeable and easy to find when you need help. They answer your questions and if they don't know the answer they find out for you. Remember how stores used to be like that? Yes. This is what you were missing. Franklin's is old school and maybe the prices are a little higher here and they don't have as much of a selection as a big store, but I'd rather support this small local business any day of the week.

As usual, the big-box store disappointed in their not having what I need. Also as usual, Franklin…read moreHardware did have what I needed. The store employee asked what I needed, I handed him the bag with the broken spring in it and he said, "follow me". He went right to the set of drawers that would have this $1.69 part that saved me $hundreds on a BMW trunk-latch. Big spender me bought two. ;-) The latch is now as good as new. With the advent of youtube videos, and the continuing story of Franklin Hardware, you can fix darn near anything. I also noted a great selection of what will be excellent quality Xmas gifts for next year. Great kitchen knives and big selection of Weber BBQ stuff, for a couple of them. They call it "True Value", but it's truly more like priceless value. Nobody saves your bacon better.

Love coming here when looking for plants! They usually have a wide variety of plants to choose from…read moreand most always look like they're thriving! Great selection and they have sales every so often

DIY is that store that you often forget about but when you do remember, it always has what you…read moreneed. (Except nice premade succulent arrangements that we were hoping to find on our last trip). The store isn't as massive as other large big box stores, but they carry just enough to have a little of everything. And then they staff it with incredibly friendly and knowledgeable staff that treat you like you're most of a neighbor than a random customer. That's the best selling point of this place: the amazing customer service. So, if you're in need of something for a house project, don't forget about DIY. They'll be waiting for you with open arms.

My Dad and I went to this location recently for the first time and I wanted to comment on how nice…read moreand helpful the staff is. Chuck was really attentive and very kind. He provided all of the details to our questions and also provided extra information that we didn't event think of. We could tell that he genuinely cared to help us and make sure that we got everything we needed. Raul was also helpful. We spoke with Nery to share our positive experience and he was pleasant to speak with. It seems like the leadership team really values their employees. Based on this experience, I would definitely come back to this location!

I called Hirsch for my first time 2/24 and got pricing on a pipe end cap 4 each......when I tried…read moreto order it they raised the price $100 for each items and said they made a mistake but would not honor there pricing -- this is after I had re-sold it to a US Military customer. When I called and spoke with the manager he was a total jerk and tried to blame me and say "why should we take a loss" .....I told him because you made a mistake........I will NEVER use these JERKS