I am extremely disappointed with our experience at this daycare, especially after an incident that…read morecompletely destroyed my trust in them.
My son had been attending this daycare since he was 3 months old, so I had trusted them with his care for a long time. I understand that children bite, and I understand that accidents can happen, but what matters is how the daycare handles those situations. In this case, the communication was unacceptable.
My son was bitten, and when I asked how it happened, nobody could give me a clear answer. When I asked his teacher for a picture of the bite so I could see my child's injury while I was at work, I was told that I was not allowed to receive a picture because of "policy." I am paying this daycare to care for my child, and I don't think it is unreasonable to expect clear information about an injury that happened while he was in their care.
The assistant director was the person I spoke with after the incident. She told me she understood why I was upset, but her actions did not make me feel like she actually understood or cared. She couldn't answer my questions and seemed more focused on getting me to sign the incident report than actually explaining what happened.
The incident report documented a bite on my son's arm. When I got home, I discovered that he also had another bite on his back that I had never been told about. I immediately emailed the director about the situation. She was on vacation at the time, and when she returned, she told me she was "piecing the information together." After that, I never received a follow-up, explanation, or even a conversation about what actually happened.
My son had also recently transitioned into the toddler classroom, and I was never informed that there had been a child who was biting in the classroom. Again, I understand that biting can happen with toddlers, but parents deserve transparency and communication when something like this is happening.
Unfortunately, this was not the first time I had concerns about how injuries were communicated. There had been previous bumps and injuries where I felt the staff were not properly trained or communicating appropriately.
What made the situation even worse was being told by the assistant director that my son doesn't cry when he gets hurt. That felt like they were trying to use my child's reaction to explain away their lack of awareness instead of taking responsibility for not knowing what happened to him. A child not crying does not mean an injury shouldn't be noticed or communicated to their parent.
There are some teachers there who I genuinely liked and who I believe cared about my son, but unfortunately, the overall lack of communication and accountability outweighed the good experiences.
After having my son there since he was 3 months old, it is extremely upsetting to lose trust in a place that I relied on to care for him while I was at work. I don't expect a daycare to prevent every single accident, but I do expect them to know when my child is injured, be honest about what happened, communicate with me, and follow up when a parent raises a serious concern. In this situation, I feel they failed on all of those things.
I would not recommend this daycare based on my experience. My biggest issue isn't simply that my son was bitten--it is how poorly the situation was handled afterward and how little communication and follow-through I received.
