Excel was subcontracted through Allied in which we used for our move from NC to TN. Overall, they did a decent job. However, when it came to furniture, we found a few missing screws around the house, two of which belonged to the couch. The movers were very nice and hard working, considering how big of a house it was (4 bed, 2.5 bath plus a finished basement, two flights of stairs). Between Excel and the other moving company that was subcontracted, there were a few minor dings on our furniture but nothing super noticeable. They were VERY careful with not scraping up any walls which was the most important thing. I would absolutely hire the same employees again if I could! read more

Just had our household goods delivered by Mike and Demarcus. They worked quickly and efficiently to unload our things and made the delivery run smoothly. We appreciate their expertise and professionalism. read more

We recently used Excel (as agent of Allied Van Lines) for a cross country move. The service exceeded expectations. Stewart, the estimator, was easy to reach, patient with questions, and quick to reply. Alex, our move coordinator, was incredibly friendly, available, knowledgeable, and helpful. Lucio and Ivan, our movers, were careful, friendly, and professional. They communicated clearly and proactively. They were careful to protect both the house and items being moved. Overall, it was a remarkably low-stress experience. Thank you, Excel. read more

Thanks Dwayne and Don excellent service for helping me move. They lay protection layers so carpet and corners don't get dirty or damage. We facetime my house beforehand so the coordinator can get an estimate. Pretty sure every moving do that now. Everything was move quick and taken care of. I don't know if they are price competitive or not but I think they have good value. There was a problem, they are to charge me more for packing which I already told the coordinator I will need. They was a bummer. Also they don't beg for tips. I had movers that ask for tips for a 50mi move . read more

A big thank you to Linwood, TK and Dom from the Raleigh office for a wonderful job moving and unpacking the large items. It was stressful to move across country, but you made the move to Durham for my sister pretty stress free. Was totally satisfied with the way items arrived and again how much these three worked to get everything in and as set up as it could be. read more

Claim for missing boxes DENIED! Not all Furniture damaged was covered! After weeks of unpacking I began to notice missing items. I filed a claim and it was denied because I signed the manifest upon delivery. IF YOU PLAN TO MOVE BEWARE! This is important..... I was NEVER told I MUST check off each and every box number before signing, there were hundreds. (In hindsight I should have known better) I was just glad to have the move over. The driver said if you have a problem just file a claim and they will take care of it. I don't know why I believed him. Our goods were stored in the Raleigh warehouse for several months before being delivered to Florida on a shared load. Then transferred to a smaller truck to get to our destination. Who knows what or where our things are or who the lucky people are who got our things. read more

Excel Moving and Storage - Missing, Award winning painting! 36x36" Oil, among other things! - Movers Near Me - Raleigh, North Carolina

These guys are awesome! We had to move our business after 27 years in the same location, and you accumulate A LOT of stuff in 27 years, not to mention we had a super tight schedule to get it done. Josh got in and gave us an assessment and then Linwood arrived on moving day and directed his guys like a well trained military unit. They were in and out in just a few hours, and due to some scheduling conflicts getting paperwork finalized with the new location, they even had an option to store our stuff until we could get into the new location. We could not have done it without their help. If you need to move, these are the guys you need to call. read more

Watch out for this one. Jeremiah Guffy and Driver Fofo both made a mess in delivering as well as scheduling. They missed the glass top of dining table and delivered after 2 months at the front door when they were supposed to install the that. They delivered the TV BROKEN, see pics and now, they are not returning calls. This is scam and fraudulent company. They held our luggage hostage and asked for sudden addition $400 in order to deliver. You have no choice but to pay once your luggage is already on the move. read more

Excel Moving and Storage - They delivered glass top for table after 3 months at the front door when installation services were included. - Movers Near Me - Raleigh, North Carolina

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Rose was outstanding in packing up my home. She takes pride in her work, was super efficient while being diligent and thorough, and I know my stuff is going to safely make it. Thank you so much! read more

Excel moving and storage provided excellent and professional service. They were punctual and responsive. We are using them for an out of star move and the first half was to move and store our belongings. They came through with flying colors read more

We moved from Fargo, ND to Fuquay, NC. Francisco and his team were incredibly helpful with unloading and unboxing our items. They were able to unpack our entire home in a few hours, and left it clean and without any damage. They communicated with us extremely well through the whole process, both before and during. I would recommend Francisco and his team to anybody who wants their moving done properly. read more

If you want to be threatened, violated, lied to and have your belongings destroyed by SCAM liars and thieves then make sure you get Excel to handle your next move. The Driver -Tim and his crew of 2 physically threatened my family when they were asked to do only what the contract stipulates. They refused to assemble, inventory, and account for all the damage they created. All of our expensive furniture which was factory assembled was taken apart and broken. They refused to sign off on missing inventory and were basically thugs holding our belongings hostage. Excel has not returned calls or accepted any responsibility. Allied customer support is involved at this time. ZERO STARS IS TOO MANY. read more

If I could, I would have selected NO STARS! DO NOT USE EXCEL MOVING and STORAGE! They are crooks, pure and simple. They are an agent ALLIED VAN LINES. They are in cahoots in this SCAM. The "move consultant" at Excel did a video walk-through with me in my previous home (three-bedroom condo). Remember, these people are "experts," or so I was told. Jeremiah (the expert) estimated that the total weight would be 10,000 pounds. The cost to move 10,000 pounds was $11,017.89! I was told that if it turned out to be less weight, I would get a refund for the difference. I was NOT told at the time that the amount WOULD NOT be pound for pound and dollar for dollar. Long story short, the actual weight for the stuff moved was 7,760 pounds. I was sent a check for $627.20! I WAS NOT reimbursed at $1.10 (rounded) per pound--the COST OF MOVING my stuff. I was reimbursed at the rate of $28 per 100 pounds, which was BURIED IN THE FINE PRINT of the contract. This is a SCAM pure and simple. No other business, to my knowledge, operates like this. I was OVER CHARGED ON PURPOSE so they could pocket an extra $1836.80 FOR DOING ABSOLUTELY NOTHING! YOU'VE BEEN WARNED! DO NOT USE EXCEL MOVING and STORAGE or ALLIED VAN LINES for your move. YOU WILL GET RIPPED OFF! read more

We just moved from Cary, NC to Midland, TX... it was quite the move. I got quotes from a few different places and went with Excel because Excel was able to get the price within my budget. Some of the other quotes I got were based on a rough estimate "how many bedrooms". But with Excel, An estimator actually came to my house and figured out how much we were actually moving which gave a more accurate price. What was really awesome with Excel is that they didn't necessarily go to the "middle of nowhere", TX that we were moving to but they were able to hook up with a "sister company" in a nearby city who helped out and somehow got us our stuff. I don't even really know if I explained that correctly but we got our stuff. ??? All the staff were great! From Jeremiah (estimator) to Kim (our moving specialist) to the 2 guys who loaded and then the 2 guys that unloaded (Sorry I'm TERRIBLE with names). Our stuff arrived a little later than first quoted BUT it ended up being a God send because our house closing was delayed a few days too so our items arrived perfectly timed! We'd recommend this company! read more

I was SO impressed with the professionalism and work ethic exhibited by Miguel, Kenny and Andy of Excel Movers. They packed my belongings with such care, were exceedingly polite and professional. Highly recommend this group. read more

My family moved from North Carolina to Colorado in March of 2019 and hired Excel Moving Storage to pack and ship our personal belongings. After delivery, we realized several of our items were missing and filed a claim with Excel. Despite us paying for full moving insurance coverage, Excel refuses to reimburse us for the items they lost. I will update this review if I'm able to find a resolution, but so far Excel has been completely uncooperative. I never could have imagined a professional moving company would lose my items AND refuse to reimburse me for the lost items when I had full insurance coverage! read more

Rose came without any help to pack my entire house and did an excellent job and was extra careful with our belongings.

We used Excel Moving and Storage and could not be happier. Chris B and Miquel spent 3 days packing the house for us. We've moved several times in our career but have never experienced 2 men that were so professional, hard working, and showed so much care for our things. They were patient and listened to my explaining different rooms and special areas throughout our home. We wish there was a higher rating than 5 stars.......these two men would rate 10 plus!! David and Karen Cutcliffe Durham, NC read more

We just wanted to say we thoroughly enjoy our experience today with Excel Moving and Storage. Our mover's we're very professional and prompt. They arrived on time and handled all of our items with care. From the apartment we moved out of on over to the house we moved into we were overjoyed to have an awesome experience from Mario, Chris and Jacob which are hands down some of the best movers Raleigh has to offer! Thanks and best regards, Terrance & Tiffany Foster read more

The moment we met our designated moving manager/driver, Timothy Norris, we knew we could sit back, relax, and rest easy. He assured us that he would take good care of us and they had it all covered. No need to fret. We could relax now. It was in their hands. We were exhausted from getting ready for the move so that was very comforting to hear. And it truly went that smoothly. They carefully packed the items we asked them to pack, they protected all surfaces in our home with padding up and down the stairs and rails as well as protecting our floors and doorways. The men all worked extremely hard and practically nonstop. They were respectful and kind and completed the job in a timely manner. I was thrilled with how the move-out went but even more thrilled with how the unloading and move-in went. It was even faster and more efficient (if you can believe that!). These guys were even faster and more efficient than the first amazing group. 3 soccer players (in their free time) carefully running with at least 100 lbs in their hands each trip they made from the truck. They completed our humongous truck load in just 5 hours. It was incredible to watch. A real show of strength and agility. And not one item was broken or damaged. OH! And I forgot to say that the truck arrived from NC to TX on time as promised just 5 days from the time of loading. They did an excellent job! I would highly recommend! One last thing. A couple days after the completion of our move I noticed our 10' ladder was missing. I texted Timothy who told me that he was in Austin and was looking right at it. They had loaded it underneath the truck and had forgotten it was there. He said he'd get it back to me and he did! To my surprise he showed up from NC just a few weeks later with my ladder. Now that's great service and an honest man! He could have denied having it, kept it, or sold it but he didn't. He admitted it was there, that he had forgotten it, and he made it right by getting it back to me. Thank you for the great experience during a stressful and exhausting time. Everything went so smoothly and the price was right. We will definitely recommend to others and will hire again in the future. Update - I just read over some of the other reviews and I can't believe their reviews. My experience with Excel and Allied was nothing like the terrible review they left. It was excellent. I was always able to speak with a representative from Excel, I received very prompt replies from the driver, Timothy, the truck was in time, nothing held hostage, nothing was broken, everything was accounted for, and I even received a $115 check back from Allied after the move. They asked for NO additional money. They returned money to me. I can't help but wonder if these other reviews were frauds. I hate when other people/companies lie about good hard working people. We had an excellent experience and know that others will too. read more

I found Excel Moving and Storage through a discount program we have at work, when I wanted to move across the country. Josh was great when he came out to walk through my place for an estimate, very thoroughly taking notes. When I signed on the dotted line, I was assigned a person to coordinate everything. She helped arrange the pick-up and drop-off dates -- that was a bit hairy in the beginning, as we couldn't seem to get the drop-off window straight...a bit unnerving when you're talking about 1,900 miles away. We finally got it right though. She also called several times throughout the move to check on me, ask how things went, etc. The driver was also very communicative, letting me know he'd be a little late for the pick-up, although he made up for it by being early on the drop-off. He even gave me his cell number in case I wanted to call him for anything while he was en route. A nice perk was the free boxes, tape, packing paper, etc. (It should be, given how much money I plunked down!) The only thing that happened on the trip was my three wooden slats for my bed (extra support under the box springs) were accidentally unloaded at someone else's house; the driver replaced those by getting new ones for me from a local Home Depot. The only thing I would have changed about this whole experience would be to have a third guy on both ends to move things along faster. read more

Two parts to this review: sales and the actually move. First, the move itself. Jay and the crew were very professional and did a good job overall. Our furniture came through with only one problem, which was pretty good (NC to FL move). They handled some very challenging pieces very well. I would actually rate them at 4.5 stars. However, there were a lot of problems with logistics. I requested that we have our house packed on one day, loaded the next, travel the following and then delivered. We were told that in order to have the house packed in one day, we would have to do a lot of packing. And we did, to the tune of half of the house. However, the salesman did not get the dates right, so everything was delayed a day. My bad for not checking the dates on the contract more carefully, but I told him three times when we wanted to move, and it seems to us that he ignored it. He also said that they may put another shipment on the truck, but I told him that they moved us from NY to NC on a 53 foot truck (same that they would move us down to FL in). I worked for a Allied Van Lines agent during high school and college, so I am familiar with how things run. On the day of the move, Jay (driver/foreman) told me that they had another load on the truck already. You can guess what happened: they ran out of room and had to send a second truck. This resulted in our delivery requiring two separate days. I would rate the sales and logistics part of this move as a 1, so overall 2. It was a pretty stressful move with all the logistics occurring in a very disjointed fashion. Proceed with caution. read more

I am a huge fan of this group. This is our third move with this team and their kindness, prompt work ethic and care for our furniture. Todays move to our temporary house was flawless. Keep up the great work read more

This was a horrible experience. 3 televisions destroyed. A piano destroyed. A chair destroyed. A chest of drawers destroyed. Don't be a victim. Don't use this company. Trust me. You're better off throwing your things in the trash. Nobody cares anymore. We screw each other over. What goes around comes around. Excel= garbage. End of statement. read more

courteous and easy to work with. they worked hard, efficiently, and were a delight to talk to!

Horrible service and lack of transparency. Moving coordinator out of office and left us hanging. No status and no ability to get status on cross country move. They advertise 24/7 tracking and communication-a joke. No human will callus back, our information was not loaded into Allied tracker, and no contact information to find out where our goods are. Been calling for four days. Very expensive move and furious. Crazy. The worst service I've seen and I've moved many times. The Raleigh Office is non-responsive. They take your goods and you need to pay to get delivery. As soon as they loaded they went radio silent. We're driving so knowing how many hours a day we need to do from one side of the US to the other would be very helpful. read more

The movers themselves did a great job. The move was overpriced (as are all moves nowadays), but the 3 stars are for the move coordinators never answering their phones. read more

I've moved every 2-4 years my entire life, so I've encountered a lot of movers. I've NEVER met a more accommodating, professional, polite & helpful crew of movers in all of my life. John, Chris, Mike & Josh were the best moving crew I've ever dealt with. They went above and beyond x100 & kept me laughing the entire day. Genuinely. They are an asset to your company & they deserve a hefty raise! read more

This was the worst moving experience of my life. They delivered our stuff to a private storage unit without even attempting to deliver to our new house. Then, when we tried to get them to deliver our things, they tried to extort almost the entire price of the move in additional fees for storage and 're-delivery.' They also wouldn't allow us to pick up our things from the storage unit ourselves. It wasn't until after we threatened litigation that we were able to free our belongings from the Excel/Allied grip. DO not do business with this company. read more

I have used Excel moving 4-5 times over last 20 years. I have always been happy with movers and customer service. However, this was the last move we will do with Excel. They are unresponsive when it comes to taking care of customers after they are finished getting paid. I had many items damaged this move, and the response was very poor. They use a third party to access damages on items they have no expertise at all. The owner of third party even stated he was not qualified to determine damage to rugs etc. I was told on 7/15/20 that the GM was still reviewing the notes on my move and he would return my calls quickly. It has still been a month and nothing. We have moved on and learned a lesson and will not be recommending to our clients and friends. I expected better out of a company we have recommended to so many. read more

This was a nightmare move. The moving team in North Carolina destroyed a ton of furniture. I don't mean just it was damaged in transit (though many items were--I'm talking SEVERE scrapes, scratches, gouges, and dents on 8 major items, plus a ton of crushed boxes). They also destroyed my (very nice! not IKEA-level!) wood bedframe when taking it apart at the origin: they forcefully pulled out a ton of embedded screw anchors (making it impossible to put the bed back together) and shattered multiple pieces of wood, then inexplicably packed those splintered fragments in the "parts box" for the destination team to find. (The damage estimator here in Austin was shocked at the amount and extent of damage.) They also just straight up lost a tabletop and still have no idea where it ended up. The claims agent was impossible to reach by phone or email, and the claims process took a month, during which time we were sleeping on a mattress on the floor, as we'd been told that if we disposed of, repaired, or replaced damaged items before the claim was settled, we'd forfeit our right to any damages. They also undervalued the broken furniture despite my providing accurate links to the product as priced, and told me if I wanted to request additional review of the claim it would be another 45-60 days of sleeping on the floor. I gave up and took the insufficient sum they offered. I really wanted to like this company; Dave seemed like a nice man when we spoke on the phone. I can only guess that they subcontract out without any real quality control. Maybe you'll get lucky with a better origin team if you use them! But I wouldn't take the risk. Update: They publicly replied to a negative review on Google saying they were concerned at this unusual outcome and would be following up.... weeks have passed with no further contact. read more

Move from NC to CT last month. An unmitigated DISASTER from the moment they first stepped into our house. We did not know until after a month of packing and preparation that the estimate for our job was 9000 pounds under actual weight. We only found that out after the crew loaded us and the loading team leader came to us with his concerns because they had to call in a second truck. Sure enough, the estimator was forced to call us the morning following the loading and, in a breaking voice, told us what he had done and begged us ( "I am pleading" ) for $5000 more than our "locked-in guaranteed" price. They made the estimate error, our packing and loading was an understaffed nightmare as a result, and then they shook us down for more money after they had all of our personal belongings, everything we owned, in their possession. Then, unloading in CT was chaotic. We discovered that because of the underestimating at the beginning in NC, the truck prepared at the warehouse in NC was overpacked. In order make room, they disassembled every piece of furniture they possibly could: numerous shelves, several tables, our grill... and upon arrival in CT the parts to all of these disassembled items were missing! As we watched the unloading and saw how much of our belongings had been taken apart, we were in shock. The driver reassured us they had a "parts box" (our various nuts, bolts and disassembled parts) and would assemble for us. THEY DID NOT. UNDER THE COVER OF "GOING TO LUNCH" , THEY DROVE AWAY. We desperately called the driver on his cell phone who informed us that the "parts box" was lost. No one knew where it was. So there we were in the smoking ruins of this move. About two weeks later a smashed cardboard box arrived from Excell via the mail with assembly hardware that was not even ours. We also discovered several boxes of belongings among our boxes that were not ours as well and have since tried to return them to the rightful owner via Excell's third party retrieval process that they outsource. This move was so egregiously botched. It was profoundly unprofessional. It was rude and crude. It was a thoroughly damaging and damaged experience. It takes our breath away to think that we gave them our contract. The anger and the sense of being thoroughly violated will be with us for a long time. BEWARE! DO NOT USE THIS COMPANY. You will be shaken down and you and your worldly goods will be utterly and callously disrespected. If you want to feel thoroughly mugged, call Excell. Our true and harrowingly disappointing experience. read more

We have been involved in 8 moves over the past 3 years (for various reasons) and Excel provided the best overall service. It started with a facetime quote with Stewart (covid friendly and easy) followed by coordinating a pickup and delivery date with Kim (answered all my inquiries promptly and thoroughly) finally the actual pickup of our 2BR apartment in Raleigh by Diondre and crew (friendly, neat, careful and efficient). To complicate things, we asked for 3 stops of various pieces of furniture upon delivery to NJ. I was doubtful when I was told "no problem". True to their word...it all went well...in a driving rain storm all day. Diondre had a smaller than expected crew but things went well. Finally, to my surprise, I received an email from Anne in Excel's accounting dept informing me that the weight was less than estimated and the prep was less than expected so we would be getting a credit. I would never have known any better and was satisfied with the overall initial cost. Excel's overall service along with their honesty and pleasant customer focus is why I would rate them the best of the 5 movers we used during the past 3 years! Well done Excel team!!! Thank you for such excellent service! read more

Moving to Denver has been an extra stressful event. However, I would highly recommend if you're moving short or long-distance this company. Excel -allied van lines. They are a superbly professional group and the epitome of what moving and relocation should be. My people were professionals, no-high pressure sales tactics and extremely warm. Amanda was my initial sales agent. She's funny, we'll-spoken and a great agent. Natasha is hilarios, dedicated to customer service and gets chill bumps when they do a great job. The moving tan had extra supplies and was very friendly, efficient, and helpful as they moved my two bedroom in under 2 hours. This team was amazing. Plus, the girls are eye candy; while being professional. Would recommend then over any group or self move anytime. "....She'll take Colorado, if he only take her...." :) read more

This was my second time working with this company and both times were awesome. The two moves have been within the triangle area and would recommend them to anyone doing a local move. They arrived promptly and threw down mats to protect my floors and properly boxed up delicate electronics to prevent damage. read more

No shows, missed appointment, VERY defensive when they were called on the issue. Would NOT recommend.

Absolutely terrible experience! I picked this company because of their almost suspiciously high reviews. I now believe that yes, indeed, they are posting great reviews throughout the Internet, as there is no way this company provided me a nightmare moving experience and others such a perfect experience. Josh came out to do the estimate. He was personable and professional, and instilled confidence. I thought it odd that he confided in me that this was a "loser" move for the company, as it was small and they would make no money on it, but let that pass. He promised me repeatedly that I would have the delivery date before the truck came to pick up my things so that I could plan travel et al for my long distance move. He was in contact constantly urging me to get him my payment information and signed contract. I did so, and upon receipt of my credit card info, the nightmare began. I was passed on to a moving coordinator who seemed to be on drugs. She could not get the most simple aspects of the move. I called Josh, who from that point on was flat out rude, or simply refused to pick up the phone. Three days before my tentatively scheduled pick up date, I still had no actual confirmation of the pick up. It seemed that the company could not find a driver to do my mov, and reaching anyone at the company was nearly impossible. Finally, I was given a confirmed pick up day and time, three days before the move. This was Thursday, my pick up day was scheduled for Monday. I received a call Friday from a woman to again confirm my pick up. It was odd, as this woman was not my move coordinator. Woke up at the crack of dawn on pick up day to pack up my last minute things for my eight am to ten am pick up. At ten thirty, no truck had shown up, and no one at Excel was answering the phone. After leaving repeated messages, I finally got a call back at eleven am. The person coordinating my move had seemingly been fired a few minutes after we talked on Thursday. The truck that was supposed to move my stuff didn't and wasn't going to show up. The woman now helping me told me that she normally worked from home, but was trying to fill in for the woman that was fired. I was told that a driver had been called in from Greensboro, and would arrive between noon and one, and he would be able to give me my delivery date as soon as he loaded my stuff. At two thirty, no driver, no truck, and, again, no one picking up the phone at Excel. Finally, a driver shows up, who is going to drive my load back to Greensboro and unload it into their warehouse there, with no driver even on the schedule to pick it up and deliver it. At this point, I told the driver that I was not going to allow this company to move me. Even he could not reach anyone at Excel! He could not be assigned my move, because, as a dispatcher told me, a fully loaded truck had been left in their parking lot that morning as one of their drivers had driven it in, quit, and walked away. I even called Allied, the big kahuna company that Excel works with, and they could not reach anyone at Excel! When I was finally contacted, I was treated as if I was a nuisance! I never received a single apology for this debacle! This seems to be a company that is imploding from within. After the fact, I found out that they have constant turnover, and my experience had become the norm. I wanted to directly talk to the owner, but no one will even give out his/her contact information. There is so much more to tell, but this is too long already. Really, this was a nightmare. At the end of the day, I felt I had no choice but to let them take my stuff, and it did arrive here in relatively good shape, thanks to an excellent driver. But overall, this was the experience that people write a few chapters in a book about. The Devil Wears Prada, The Nanny Diaries, My Move with Excel Moving and Storage. Absolutely, unforgivably unprofessional and disorganized. read more

From start to finish, Raleigh to Phoenix, Excel "excelled!" Matt was so professional from day one coming for the quote. Kim made sure that all details were covered efficiently. When the truck arrived,(I received a timely notification call) the driver Doug took over and made the process so simple. Thank you so much!! I will always recommend Excel!! read more

This was my second local move in Raleigh. I am always a little leery of having guys come to my house when my husband is working so I was apprehensive when I found out he had to work on our moving day. The Excel guys showed up on time, professionally dressed and after I gave them brief instructions, they went to work; I didn't have to micro-manage their work which was a plus! All in all a great moving experience and I highly recommend Excel for excellent service and performance. read more

Stay away.... I used them from Raleigh to Los Angeles.... Left admit doesn't know what right arm is doing....they Arrived late..lots of damages...broken boxes... They storage my goods twice and handled poorly without ant advise. Natalie Smith was borderline rude and their insurance paid me only 170 dollars out of thousands that was claimed...they charged me for extra storage and would not release my goods until I would sign for them. Tamara in their claim dept never answered her phone or returned my calls...and I paid extra for insurance... Contact me if you have questions..but so yourself a favor and do not use them!!! read more