From the very first interaction with Aerin (Team Leader) and Mario (Estimator) to the incredible crew who carefully packed and restored my home, Excel Restoration truly exceeded every expectation. Although I didn't get to personally meet every single team member who packed my belongings, they absolutely deserve recognition as well. Everything was packed to perfection honestly, better than I could have done myself. The level of care, organization, and attention to detail was beyond impressive. When it came time to bring my home back together, the team worked tirelessly. The distance they had to walk, the physical labor involved, especially oh a hot day and the precision they maintained throughout the process did not go unnoticed. What stood out even more? The smiles on their faces while doing such demanding work. That says everything about their professionalism and pride in what they do. A special thank you to the entire crew Gerardo, Vladimir, Javier, Daniela, and Irma for your hard work and dedication. You didn't just move belongings; you restored comfort and peace of mind. Keep smiling! If you're looking for a team that treats your home like their own, Excel Restoration is it. Five stars isn't enough. The value they provide for the level of service, care, and quality you receive is truly unmatched. read more

I hired Excel Restoration after a slab leak damaged my home. They carefully packed and stored our belongings while the repairs were completed. Once the work was finished, they returned everything and took great care to clean, unpack, and place each item back where it belonged. The crew worked efficiently and methodically under Rosie's leadership. Rosie reassured me that despite the heavy rain, her team was fully prepared to deliver our belongings in great condition--and she was absolutely right. The rain didn't faze them at all, and they finished in record time. I was extremely pleased with their service. It was worth every penny and would definitely hire them again. read more

Tino & his team made a traumatic time in our lives SO much more manageable! Tino's project management skills are top of the line! His attention to detail is amazing and when you add his patience and compassion, it makes for an extremely well-rounded employee! He genuinely cares about your experience and wants to make the transition of 'coming home' as enjoyable as possible! The women he brought with him to our Home took special care with every single item they unwrapped & placed! The women on his team also had an immense amount of compassion and very sweet & caring attitudes! Thank you Tino! Thank you ladies! We enjoyed and appreciated you beyond measure! read more

My insurance company sent excel to pack up my furniture etc. so water damage could be repaired. Arlin and her team (Daniela, Irma, Paul, Amado and Joseluis) were on time, very professional and thorough, and efficient. I couldn't have asked for better. Five stars! read more

Rosie & her team handled items with care and were very detailed oriented. I appreciated they're professionalism and punctuality.

This company was contracted by my insurance to box up and relocate as well as replace my home's entire contents so that repairs could be done following a kitchen flood that affected the flooring and walls all throughout the house. The staff was extremely professional, timely and especially caring about my belongings. I watched them meticulously box up my items, securely and safely, not sparing any packing paper! I ended up unboxing much of our belongings due to technicalities with the timing of the other contractors and by doing so I was able to see how detailed and well labeled all of our items were . Arlin was the team lead (she shared that she has been doing this work for 16 years!), and she was extremely easy to talk to, took time to listen to our directives and asked questions when needed. The rest of her team; Daniela, Irma, Gerardo, Carlos, Jose Luis and Mayra were all equally as reliable and professional. The heavy lifting was left to the men and watching them inch their way around tight corners with heavy and oddly shaped furniture as to not make a single mark on any wall was extremely impressive (and MUCH appreciated). Not a single item was misplaced nor broken and for that reason and the reasons outlined above, I would highly recommend this company to anyone. They are true experts! read more

Excel Restoration - Damage Restoration Near Me - Chino, California

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They had a group that came in took everything out of our garage and placed in the POD!Yes very nice, professional, work fast and efficiently. Highly recommend read more

Excel Restoration cleaned out my flooded unit and restored my furniture legs from flood damage. My furniture, legs look great now. In addition, I am grateful that I had a place to keep my furniture while the rest of my home was restored. Most importantly, Rosie was a valuable asset and representative for Excel Restoration because she was an excellent team leader for her crew, Emeterio and Edgar, and an essential conduit for the customer, me. Rosie set and maintained the tone for rapid, kind and courteous service, as well as promoted excellent communication of the customer's needs and wants to her crew. Rosie even remembered to bring carpet protection, cardboard, and tape for the move-in. That's customer service! Emeterio and Edgar were perfect gentlemen, which is something customers really value, especially when they are alone with the team in close quarters like elevators. I felt very safe with Rosie and her team, Emeterio and Edgar. I highly recommend Rosie, Emeterio, and Edgar. Thank you for sending them, Excel Restoration! read more

Our house was damaged and needed all contents removed and stored until repairs were completed. It is a 4000 sf two story home. After almost 5 months, all repairs completed and excel just returned all contents back to their original place. To a person, their team was exceptional. They were well organized, thoughtful, patient and so kind to us. We were overwhelmed at the scope of the work needed, but they specialized in making the impossible, possible. My wife and I are so thankful that Excel was the company that performed this pack out, storage and pack in function for us. Every person that helped us was exceptional. I called on the phone to thank them personally to make sure it was known how much we appreciated them. read more

With Arlin,Paul and crew help 2 and half day they did very good job help us pack and box our stuff from water damage at our home. Want to thank every one hard work with Arlin great management. The repair should be done soon. Looking forward a smooth transition. Thank you all. read more

We had a pipe break at our house that required the contents be removed completely and 11 weeks later packed back. Excel was wonderful! Both the packout and the packback were seamless and excellent. Everyone involved, Paul, the Estimator, Arlin, the Crew Leader, and the crew: Daniela, Irma, Narcy, Gerardo, Joseluis and Antonio. They were all terrific, quick, and meticulous, friendly and efficient. I highly recommend them. They made a difficult situation much better and we greatly appreciate their great work. read more

i've never experienced anything like this before - where i lost my home and belongings to a flood. this entire month has truly been one of the worst times of my entire life. i've spoken to the city and county housing departments, agencies, lawyers, insurance companies, health departments etc. and they were not always helpful or nice phone conversations. during a time in my life where i just needed to be shown a tiny bit of kindness, during a time where i felt i had lost everything and couldn't find an ounce of help - excel restoration really showed up for me. rosie and her team from excel have been so amazingly kind. they're so fast and efficient, they took such good care of all of my belongings. i appreciate her extremely meticulous attention to detail; when it came to organizing my stuff and packing everything so that it was safe. she also assured me that everything would be taken care of, restored and cleaned to their best ability. andres was also so kind and helpful. even with the smallest details about my pack and move, he was so careful and caring. he managed his team so efficiently and made me feel like all of my belongings would be safe and taken care of. i don't know what i would have done if it wasn't for their team. i'm so insanely thankful and couldn't have asked for a better experience. thank you so much rosie, andres, marc and joanne. read more

AAA sent them to do a whole house inventory after the company we hired .had done one and they literally treated our stuff like garage. They took things out of boxes and containers and put it in clear plastic trash bags and tossed it in a corner, many broken items. They better never show up here again or I'll have them trespassed read more

Excel Restoration - Damage Restoration Near Me - Chino, California

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Due to a water leak, our whole first floor was flooded and required extensive repairs including new flooring and walls. Excel Restoration was contracted to pack, remove and store all of the contents from the kitchen, dining, bedroom, living room and family room. The project lead was ARLIN MERIDA and the TEAM consisted of BLANCA, ELIZABETH, MARA, CARLOS, JOSE, AMADO, JOSELUIS AND GERARDO. Arlin came in and first explained the process and set expectations; answered all my questions and reassured me that they will take care of our belongings. Arlin and the team was very organized, efficient and professional! They showed up on time and focused on job at hand. They treated and handled all of our stuff with care. They were able to pack-up 7 rooms of "stuff" plus furniture in one and a half day! WOW! After our repairs, I will definitely request ARLIN AND TEAM TO RETURN FOR THE UNPACKING! Thank you Arlin and Team! read more

My recent experience with the Excel Restoration was nothing short of exceptional. When faced with the daunting task of moving our house contents in and out of our home to a warehouse, I was filled with apprehension. However, the team at Excel Restoration handled the entire process with professionalism, care, and efficiency. From the initial consultation to the final delivery, the team was attentive to our needs and concerns. They carefully packed and transported our belongings, ensuring each item was safely secured and protected during transit. The team's expertise and attention to detail were evident throughout the entire process. The team kept us informed every step of the way, providing updates and addressing any questions or concerns promptly. Upon completing the restoration process, the team returned our house contents in the same condition they were taken, with no damage or loss. The entire process was seamless, and the team's dedication to customer satisfaction was evident in every interaction. I would highly recommend EXcel Restoration to anyone in need of damage restoration services, particularly for moving house contents. Their expertise, professionalism, and commitment to customer satisfaction are unparalleled. Special thanks to the crew below; Crew Lead: Andres Crew: Candy Betty Paola Luis Vladimir Sergio Estimator: Mario read more

They were an outstanding crew they came earlier than anticipated they were excepted to be here at 8:30 am and got here at 8:10 am and did the work marvelously very professional and organized the way they held themselves while doing all this work just goes to show that they don't fold under pressure and get the job done well in whatever project they are working on they went above and beyond our expectations and one final thing I would like to add that they all had in common Rosie,Rudy ,Emeterio and Paola was the manners they had such good manners and politeness talking to both my son and I throughout this whole situation of brining and moving everything back into the apartment they were kind respectful and caring especially Rosie she is such a sweetheart. She has great communications skills very attentive and professional. Reason why I requested her a second time.They treat you like family.I would recommend excel restoration. read more

We had a pipe water leak inside our house and we needed a company to store our furniture while repairs were being done. Our Home Owners Insurance recommended Excel Restoration. A representative name Mario Martinez came to our home and made an assessment and explained to us the process. We are very happy with the work that was completed by this company. The employees were very careful in placing our items from clothing to furniture in boxes and handled the work in a timely, clean and pleasant manner. Our items were returned in the exact same condition in which they were boxed in no damages or problems. We would like to thank Representative Mario, the team leader Andres, and his crew Mark, Vladimir, Candi, Betty and Paola. You all did an Excellent Job! Again, Thank you. read more

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Jose and his crew were excellent! Dont miss out using them They were very courteous and packed all our art work Very carefully read more

Due to a broken pipe, our garage was flooded and required new walls and a ceiling. Excel was contracted to pack and remove all contents from our garage. Well, Rosie and her crew were fantastic. They were organized, professional, and made this experience as painless as possible. They arrived on time and worked all day to get the job done. Rosie lead the effort and I could not have been happier with the job she did. I recommend this team to perform this work. Todd read more

Excel Restoration was hired to do our pack out and move our stuff back in when we had major flooding in our house. When we moved back in, we worked with Rosie and her team who were fantastic. Rosie, in particular was amazing. She learned that it was my kids birthday, and she brought them a cake to celebrate. It was completely above and beyond. and I really appreciated it. All in all, the team did a wonderful job and we were incredibly happy with their service. read more

Thank you to both teams who helped move out and then move in my mother's things after her home sustained major water damage. The first team was led by Arlin and the second by Andre. Each team worked so hard and were so professional. Really efficient, too, as they managed to pack a MAJOR amount of stuff. My mother 'collected' many things. And she had a lot of fine crystal and knick-knacks that were carefully wrapped, too. I also want to point out that their teams were very honest. My mother hid a big wad of cash in the kitchen which was turned over to me intact. Was really grateful for their integrity. In terms of restoration, the company managed to restore one piece of furniture which I thought would definitely be written off to almost brand new condition. Ended up having to keep it and move it into my own home as it was that nice. Again much gratitude to everyone for their kind help, especially to Betty and Candy who worked on both teams. read more

When my home flooded, I was scared and I was overwhelmed. I was so honored to be referred to Excel Restoration. I have nothing but good words to say about crew leader Arlin. She came out and she was so informative, very kind, very respectful and knew what she was doing. I was in contact with her over the next few weeks and finally she and her team were able to pack up my stuff, give me a full inventory and explain the process of Storing away my personal belongings while the house is on the Construction. The crew: Daniela, Irma, Gerardo, JoseLuis, Carlos. They all worked so hard and got the job done less than a day. They are very respectful and trustworthy and I will definitely hire them again for any pack out projects. I recommend Excel Restoration. read more

This company was contacted by my insurance company to pack out/in after water damage in our home. Both crews were incredible. Arlin, Joseluis, Luis, Daniela, Irma, Ruth, Joan, Martha and Sergio did a great job. Very careful and professional. They covered our new floors to protect them. I would use them again if the need arose. read more

From the estimator, Mario and the crew leader, Andres, to the wonderful crew of workers, Candy, Betty, Paola, Luis, and Vladimir, I cannot say enough superlatives about the job they did in CAREFULLY packing and moving our furniture and belongings into storage while our floors were repaired and refinished due to water damage. The crew members arrived on time, worked tirelessly, professionally, and treated our things with great care. When they moved our furniture and belongings back, again they were on time, and they returned all items to their previous places in each room. Not only that, they cleaned each item before returning it to its previous spot in each room. All I can say is that they were terrific!!! I cannot recommend Excel Restoration highly enough! They are great at what they do! Special commendations for Mario and Andres! read more

Excel helped us pack-out (and unpack) our home and they did a FANTASTIC job. The entire team was very professional, quick, and careful with all of our items. Every single box was labeled very clearly to make things much easier during the unpacking process. Nothing was damaged during the whole process or during the 5-6 months everything was in storage pods. We were very pleased with the service provided to us from Excel. The team we worked with was Arlin, Paul, Irma, Gerardo, and Brian. Thank you very much Excel! read more

Crew: Hector, Pedro, Martha, Fernanda, Paola. Very Professional and Thorough. All items were packed for 6 months and unpacked yesterday and today. Every item was cleaned and put in place. Calls were made to coordinate times and dates. It was an absolute pleasure working with the team. read more

Wanted to add another word of thanks to Rudy with Excel. The piano movers could not find the wooden coasters for the piano legs when delivered. I text Rudy, and within 15 minutes he was at our front door with the coasters in hand. Now that's quality service and taking care of his customers!! read more

AAA called this company out to do a bid for the packing of contents after a fire . The project Manager Mario was super unprofessional and didn't respond to my questions after I reached out to him. Stay way from this company . They also store your contents in metal storage containers on site to save the insurance money . Furniture does not do well in extreme environments. Those metal containers exceed 120f in the summer time. read more

Being traumatized by the loss of our home and belongings, I was not dealing with a full deck and had trouble simply showing up to handle the gargantuan task of cleaning out our soot filled watered soaked dwelling- But... Paul, Arlin, Mara, Paola and Candi made it bearable. They were kind, helpful, professional and patient with us! read more

The crew, Rudy, Joan, Emeterio, Martha and Fernando were great. My household items, furniture and painting were wrapped and unwrapped with great carew. They were pleasant, clean and on time. I highly recommend this crew of really nice people read more

Our entire house needed to be packed out due to floor repairs and replacement. So far, I am quite impressed with this company. From the very beginning, when Paul, the estimator came to evaluate and give us a bid, to when Arlin, the crew leader, and her team who consisted of Gerardo, Daniel, Irma and Daniella started to work. Very organized and systematic in there approach and best of all, the care in how they handled our belongings. Arlin made sure to explain the whole process and answered all my questions. I'm going to request this team return to complete the work of putting everything back. They're are awesome! read more

Excel Restoration - Excel Restoration van and three storage containers - Damage Restoration Near Me - Chino, California

We had a great experience with Excel Restoration. After a flood in our home, our insurance company sent them to pack up the contents of our downstairs and hold it in storage while construction and a remodel took place. The pack up was very professional. We had over 200 boxes plus major appliances and furniture packed up and moved away. After almost 2 months, we had our contents returned last Friday. Great crew dispatched and had it all done in one day. Only one packed item broke and Excel quickly made arrangements to compensate us for the loss. Extremely professional. Highly recommend. Thanks! read more

This company is the worst for communication with their clients. When there is a problem they avoid any communication and do not return phone calls. The contract we signed was to have all of our house hold boxed up and stored in Climate controlled conditions which was billed at a higher rate than just general storage. The problem is, that after being in storage for 6 months they came to put the contents back in our house. When unpacking the materials it was obvious that the contents were not stored in the climate controlled space that was requested. When we confronted the salesman on it he admitted that it wasn't stored the way we were quoted and basically blamed it on the warehouse staff. I asked for his boss Jose to call me back and a day and a half later he still has not returned the call. When I called the office to talk to him, he would not come to the phone. I let them know a month before when I needed the contents brought back to the house which was to include our player piano which was being stored by another company they partner with. They didn't even call that company to schedule until 3 days ago. Of the product they did deliver, we have items that are still missing and have not heard from them as to where those items are. Do yourselves a favor and Stay away from these guys. Just horrible!!! read more

really professional - packed up our living room; furniture, art works, small items and large - stored while insurance work was being done and returned everything in perfect condition. Most importantly their crews were on time, polite, professional and helpful in every way we asked. Thank you for your help. read more

I cant say enough about Excel Restoration. Arlin the crew leader was just terrific...professional, courteous, super efficient. And so nice! All the team was just great. Very grateful to have found such a professional company to handle our packout and packin! Mike P read more

Excel was courteous, prompt, and quick. Would highly recommend. So very glad for their help.

Excel Restoration did an amazing job packing our household items and placing them in a pod in February after we had extensive water damage in our house. They also did a wonderful job today placing all our items back in our house after all the repairs were made to our house. They took very good care to make sure nothing was damaged in the move out and in process. They also made sure all our items were placed back as we had them. Thank you Joan, Emeterio, Pedro, Martha, Fernanda. Highly recommend Excel Restoration. read more

GREAT CUSTOMER SERVICE! Thanks to Rudy (the estimator) and Joan and his entire crew Fernandia, Martha, Emeterio, and Pedro the move out, packing, storing and moving back into our home after a water damage insurance claim was quick and easy. They were courteous, professional and took great care with our furniture, property and belongings which made a very stressful incident easier to endure. read more

Excel was recommended by our insurance company to pack out our furniture and clothes while we get repairs done to our home. Mario came who talked to us and assessed and explained what the process is. Everything that needed to be done, he was the guy for any questions. He was easy to work with and was able to easily work around our schedule to coordinate both pack out and pack back. Rosie, in his crew was the lead. She and her co-workers all did a wonderful job. They were very meticulous, careful and very respectful of our belongings. They were also a fun crew to work with especially when we are already in a situation that is somewhat stressful. They made it all light and cheerful while they were around us. I would recommend them to anyone who would need this type of service. read more

Paul came out first with mask on to estimate our pack up after water leak. The next day Arlin came with her crew Gerardo and Isaac, all with masks on. They were very professional, got to work, and made sure we were happy at how they packed all our belongings! We hope we won't need them again, but if we do, they are the ones we would call! Thank you Excel Restoration! Jim and Nancy Hughes read more